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GSMA Report Reveals Smartphone Owners Now the Global Majority

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Over half (54%) of the global population – some 4.3 billion people – now owns a smartphone, according to the GSMA’s annual State of Mobile Internet Connectivity Report 2023 (SOMIC) published this week.

Smartphone owners are much more likely to be aware of, and adopt, mobile internet services, as well as use it more frequently and for a wider variety of tasks.

For example, of the 4.6 billion people now using mobile internet, almost 4 billion do so using a smartphone, representing just under half (49%) of the world’s population. Meanwhile, 600 million people – 8% of the global population – are accessing the internet using a feature phone.

For the first time, the SOMIC 2023 report, breaks down mobile internet connections by device type, revealing significant regional variations. The global expansion of 4G and 5G networks has paved the way for over two-thirds (69%) of smartphone owners accessing mobile broadband to be doing so on a 4G-enabled device, while 17% are doing so on a 5G-enabled device – driven largely by mature markets such as North America and East Asia & Pacific.

Meanwhile, 69% of smartphones used to access mobile internet in Sub-Saharan Africa, and 33% in the Middle East and North Africa, are still only 3G-capable, meaning 2G and 3G networks remain an important source of coverage for millions of users in low- and middle-income countries (LMICs).

The GSMA’s sixth annual SOMIC report, published ahead of MWC Kigali 2023, analyses the latest trends in global connectivity since 2015, provides insights into mobile internet usage and barriers to adoption in LMICs, and outlines the key challenges that must be addressed to ensure everyone can connect to the internet.

Spotlight on the usage gap and the digital divide

While more people are using mobile internet than ever before – 57% of the global population – 3.4 billion people remain unconnected. The majority of those who are not using mobile internet live in areas covered by a mobile broadband network – the usage gap.

This usage gap has fallen slightly from 40% of the global population in 2021 to 38% in 2022 – representing 3 billion people – but remains substantial. By comparison only 5% of those not using mobile internet live in areas without mobile broadband coverage – the coverage gap.

Regional discrepancies and a digital divide persist; for example, Sub-Saharan Africa and South Asia represent the regions with the least connected populations and where the usage gaps are 59% and 52% respectively.

In LMICs, adults in rural areas are still 29% less likely to use mobile internet than those in urban areas, while women are 19% less likely to use mobile internet than men.

In addition, the report reveals that two-thirds of the individuals who live within areas covered by a mobile broadband network but who are not using mobile internet do not own a mobile phone, highlighting the importance of tackling issues such as handset affordability.

However, even where people do own smartphones, many are still unable to use them due to barriers such as digital skills and literacy, safety and security concerns, accessibility of enablers or services, and the availability of relevant content in local languages.

The remaining third of the usage gap, representing 950 million people, consists of users who own or have access to a smartphone (350 million) or basic or feature phone (600 million), but are only using basic services like voice or SMS. Smartphone owners should, in theory, face fewer barriers to accessing the internet, given they already have a device, is often a primary barrier to using the internet.

Other key findings

  • While 200 million people began using mobile internet in 2022, the growth rate at which people are adopting it has slowed in the last year, falling from 300 million in 2021 and 2020.
  • Only 25% of the population in the world’s least developed countries use mobile internet, compared to 52% across LMICs and 85% across high-income countries.
  • Mobile broadband coverage has remained relatively unchanged, with 95% of the global population living within the footprint of a mobile broadband network.
    • 5% of the world’s population is still not covered by mobile broadband, representing almost 400 million people.
  • Connectivity varies significantly between and within regions and countries, with 95% of the unconnected living in LMICs.
  • For the first time, all regions now have average download speeds of at least 10Mbps, while the global average download speed increased from 27Mbps to 34Mbps.

Breaking barriers to ensure no one is left unconnected

Mobile internet connectivity delivers significant social and economic benefits to both individuals and society, helping to improve wellbeing, increase household consumption and positively impact GDP.

In recent years, efforts have been made to break down the barriers to the usage gap, while striving for digital inclusion, recognising its transformative potential for societies. While there have been notable achievements and mobile internet adoption continues to grow, the SOMIC report shows progress is slowing and that increased action is required to ensure everybody can access mobile internet.

To this end, the GSMA is calling for a greater collaborative effort from all stakeholders, including government, policymakers and the mobile ecosystem, to break the barriers to the digital divide, provide coverage for those living in areas without mobile broadband and overcome barriers to usage. Actions must be informed by an understanding of the usage gap, the needs of individuals not yet using mobile internet, the barriers they face, and the opportunities to address them.

Mats Granryd, Director General of the GSMA, said: “Mobile is the primary – and, in most cases, only – way that most people in low- and middle-income countries access the internet. The fact that the growth rate at which people are adopting mobile internet has slowed is worrying.

“Lack of connectivity will deprive billions of people of access to vital services and revenue-generating opportunities – likely impacting poorer, less educated, rural and female users disproportionately.

“As the ongoing cost-of-living crisis and rise in climate-related emergencies affects these groups further, there is an urgent need to accelerate digital inclusion and break down the barriers to stop the digital divide from widening further.”

 


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MTN Nigeria Unveils CPaaS Platform to Transform Business Communication

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At the recently concluded NextNow Business Forum in Victoria Island, MTN Nigeria electrified the business community with a live demonstration of its forthcoming Communication Platform as a Service (CPaaS), a solution engineered to redefine how Nigerian enterprises connect with their customers.

Unlike traditional communication systems, MTN’s CPaaS is built for the realities of a mobile-first market. The platform unifies SMS, voice, WhatsApp, email, and more into a single, intuitive interface. This approach is especially significant in Nigeria, with over 107 million internet users, 45.4% of the total population, according to Data Report. This figure underscores the necessity for businesses to meet customers where they are.

During the demo, attendees witnessed how CPaaS enables two-way, real-time conversations between brands and customers. The platform’s support for rich media, instant analytics, and seamless integration with business workflows drew particular attention. These features are designed to empower businesses with data-driven insights and the agility to personalise every interaction, whether it’s a service notification, marketing campaign, or customer support exchange.

Akinbulejo Onabolu, Head of Enterprise Segment at MTN Nigeria, articulated the vision: “CPaaS gives enterprises the flexibility to interact with their customers on their preferred platforms; whether it’s chat, voice, or messaging, in a way that feels personal and immediate. We’re looking forward to the value this will unlock for businesses across industries once it launches.”

The fireside chat added depth to the conversation, with Omowunmi Olatunbosun, Head of SME Segment at MTN Nigeria, and Stephen Agbi of Bayobab, highlighting how digital engagement bridges the gap between businesses and audiences.

They emphasised that today’s consumers demand immediacy, relevance, and ease, qualities that CPaaS is built to deliver.

The stakes for digital transformation in Nigeria are high. In a report by Punch, the country’s enterprise tech market is projected to reach $22 billion by 2027, reflecting a surge in demand for scalable, cloud-based solutions that drive efficiency and customer loyalty.

The CPAAS Acceleration Alliance have estimated that globally, the CPaaS market is expected to grow from $14.7 billion in 2025 to $72.4 billion by 2035, at a compound annual growth rate of 18.4%, a testament to the platform’s transformative potential.

The event’s closing keynote from META’s Korhan Yunak reinforced the strategic value of digital channels like WhatsApp, which are now indispensable for business communication and engagement at scale.

As MTN Nigeria prepares for the Q3 2025 launch, the anticipation is unmistakable. With its promise of flexibility, intelligence, and seamless integration, MTN’s CPaaS platform is set to become the backbone of next-generation business-customer engagement in Nigeria, enabling enterprises to not just communicate but to connect, adapt, and grow in a digital-first era.


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MTN Mulls Establishment of Fintech Firm in Nigeria, Others

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MTN Uganda is seeking input from stakeholders on a plan to structurally separate its mobile money service, MoMo, from its core telecoms business.

According to the company, the proposed change will be discussed at the upcoming extraordinary general meeting on July 2.

If approved, the telco’s fintech business will be run by a new company controlled by MTN Group Fintech Holdings B.V. and a trust benefiting minority shareholders following a merger.

Additionally, the restructuring also aligns with MTN Group’s ambition 2025 strategy which aims to unlock value, attract new investors, and strengthen regulatory compliance by creating standalone fintech entities in Uganda, Ghana, and Nigeria.

The company’s fintech division has over 13 million customers, with an 18.4% revenue increase in the first quarter of 2025, driven by 19.0% growth in mobile money services, 19.8% growth in transaction volumes, and a 31.4% increase in transaction value.

Reports say the decision is part of the telco’s compliance with the National Payment Systems Act 2020, which mandates mobile money businesses to operate as standalone entities, and to align with MTN Group’s regional fintech strategy.

MTN Uganda, which is led by CEO Sylvia Mulinge, highlighted that the implementation of the proposed transaction will be subjected to a number of conditions and regulatory procedures.

“The implementation of the proposed transaction shall be subject to a number of conditions, including the company and MTN MoMo receiving all required regulatory approvals and no-objections and complying with any regulatory conditions,” said MTN Uganda in notice.

 


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Netflix Expands European Presence with €1 Billion Investment in Spain

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Netflix has announced plans to invest more than €1 billion in Spanish film and television productions over the next four years, reinforcing its commitment to Spain as a key creative hub in Europe.

The announcement was made by co-chief executive Ted Sarandos at an event held at Netflix’s production studios near Madrid, celebrating the company’s 10-year presence in the country.

Sarandos emphasized that the investment would contribute significantly to Spain’s economy, create jobs, and enable the streaming platform to produce more local content. He was joined by Spanish Prime Minister Pedro Sánchez in unveiling the initiative.

Netflix first established its international production studios in Madrid in 2019, following the success of the Spanish-language hit series Money Heist.

Since then, its 22,000-square-meter facility has become one of Netflix’s major production centers within the European Union.

The company currently supports over 20,000 jobs in Spain, highlighting the nation’s growing influence in global entertainment.

The investment reflects Netflix’s ongoing strategy to expand its presence in European markets through original content and local talent.


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