Have a Consumer Complaint? Here’s Where to Complain

Complaining is good, it is a means for people to assert their rights and stand up for themselves.
The word ‘complain’ has however unjustly acquired negative and unpleasant connotations that have obscured its true meaning and power.
It has become confused with moaning and grumbling, as if complaining is an irritating and futile indulgence of bad-tempered people with nothing better to do.
To complain is to say the system is flawed and needs to be improved, and the implications of this can benefit other people and the service providers themselves.
A customer complaint about a product or service can be a blessing in disguise.
For a forward looking company, whenever a customer hands you a complaint, he’s also handing you an opportunity to create a stronger and more profitable relationship with him.
And yet for other companies who are not concerned with quality, a complaint is time to deal with customers dishonestly.

How to Complain
Learn about your rights and where to get advice and help.
Find the organization/service provider whose services or product you want to complain about.
You can visit there physically and fill designed complaints form
Hand you complaints to appropriate personnel.
After submitting, escalate and resolve complaints through operators contact centres.

Consumer Affairs Bureau Ready to Help
If you have a problem with your telephone, cellphone, or Internet service and could not settle the problem with your telecommunications provider, you can complain to the Consumer Affairs Bureau of the Nigerian Communications Commission (NCC), established in September 2001, to inform, educate and protect all the consumers of telecommunications services in Nigeria.
Consumer Affairs Bureau will listen to your complaints fairly and settle them appropriately. Best of all, the Consumer Affairs Bureau is free for you.
Contact them at NCC Head Office
Plot 423, Aguiyi Ironsi Street
Maitama,
Abuja,
Tel:   234-9-4617000
Fax:  234-9-4617514
consuaffairs@ncc.gov.ng

Also Try NCC’s Telecom Parliament
Another tool available is the NCC’s Alternative dispute resolution (ADR) mechanism popularly known as Telecom Consumer Parliament (TCP).
First time, consumers of telecommunications services and the providers agree that the alternative dispute resolution (ADR) system set up in August 2003 by the Nigerian Communications Commission (NCC) has worked.
It is the only frontier that brings the regulator, operators and subscribers on a round table.