E-Financial
Heritage Bank @ Covenant University, Pledges Consistent, Seamless Delivery
Heritage bank has identified excellent customer service as the major plank for the continued wellbeing of the banking business in the country.
To this end, the Bank has assured the banking public that its ongoing process of integration with the acquired Enterprise Bank will result in the building of a more dynamic brand that will offer great and bespoke services.
Speaking during the Covenant University’s 3-Day International Conference for African Development Issues (ICADI), which held at the institution’s Campus in Otta, Ogun state from Monday to Wednesday, Titilayo Babaoye, Bank’s adviser, Ivory Banking, said the Bank would continue to strive to be known for innovation and excellent service delivery tailored to suit customers’ banking needs. She added that the bank’s strategy of partnering with various customers to help improve their businesses and take same to desired heights would remain constant.
“Heritage Bank is a customer needs driven entity. All our platforms, processes and systems have been configured to work for our customers and drive their banking satisfaction. Every step of the way, we are with the customer. This is the way to go. Businesses must pay more and more attention to the peculiar needs of the customer. Banks cannot afford not to work with this golden rule if they hope to survive”, she revealed.
Babaoye said with the recent acquisition of Enterprise bank, Heritage Bank now has a wider platform to achieve wider reach for deploying its greater capabilities and value added banking services.
“Our on-going merger process fills us with excitement because we can see the exciting possibility of creating a bigger platform for the deployment of innovation, excellence and customer-centric services in a way never before seen in the country. We understand that true development requires a collective effort and that is why we are committed to offering support and partnership for any and all entrepreneurship ideas aimed at creating, preserving and transferring wealth, especially among youths who are the pivot of the country’s economic and socio-political future”.
In his opening remarks, Professor Olawale Daramola, chairman of the Conference Planning Committee, noted that African countries must find urgent solutions to unemployment and worsening standards of living among citizens. He observed that with Nigeria in particular, increased national earnings had failed to translate into better standard of living for citizens.
He therefore challenged all economic stakeholders to come together in the bid to bail out the country from youth unemployment.
Covenant University, in her continued quest for significant local and global impact, established the International Conference of African Development Issues (ICADI) series in 2014. ICADI is aimed at creating a unique platform for making innovative contributions towards value enhancement and capacity development of the black man and indeed, the African continent from the Covenant University context.
The 2015 edition, which had Heritage Bank as one of the sponsors featured a Nobel Laureate, Prof. Alvin Roth as the Keynote Speaker and other notable experts as guest speakers. It also featured keynote addresses, panel/roundtable discussions, research and industry track papers as well as presentations, workshops and exhibitions.
E-Financial
CBN Fines 29 Banks N15Bn for Violation of Money Laundering, Terrorism Financing Regulations
Central Bank of Nigeria (CBN) has said penalties totaling N15 billion were imposed on 29 banks for violations of Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations.
This was disclosed by Olayemi Cardoso, CBN governor, during the 2024 Bankers’ Night organised by the Chartered Institute of Bankers of Nigeria (CIBN) in Lagos.
In his remarks, Cardoso stressed the gravity of these violations and stressed the need for the affected banks to address the systemic weaknesses that allowed such lapses to occur.
“In addition to these penalties, the banks are required to address the root causes of the lapses, which is crucial for improving regulatory effectiveness. Historically, the industry has struggled with recurring issues, but we are confident that this approach will help change that narrative,” Cardoso stated.
The Broader Implications of Compliance
The CBN governor highlighted the broader impact of compliance on the financial ecosystem, noting that institutions that prioritise regulatory adherence contribute to national growth and stability.
“A bank that prioritises compliance does more than protect itself -it strengthens the entire financial ecosystem. It directs financial resources toward growth, innovation, and prosperity rather than crime and corruption. Together, we must exceed standards, demonstrating to the public and the world that we are stewards of integrity and trust,” he added.
Cardoso also pointed out that the consequences of non-compliance extend beyond regulatory penalties. According to him, issues such as money laundering, fraud, and corruption undermine the foundation of the financial system.
“The cost of inaction is profound—fraud undermines confidence, corruption erodes trust, and money laundering perpetuates organized crime,” he remarked.
The governor articulated a vision for a robust compliance culture across Nigeria’s banking industry. He emphasised that financial institutions must not only comply with regulatory standards but also adopt a proactive approach to identifying and mitigating risks.
Cardoso explained that executives and boards must lead by example by making compliance a strategic priority and championing zero tolerance for breaches—not just in policy but in practice. He urged financial institutions to anticipate vulnerabilities and address risks in high-risk areas proactively.
He also called for the education of staff to recognise red flags and report concerns about fraud, money laundering, or unethical behavior, ensuring they are protected when they do so.
Additionally, he stressed the importance of conducting enhanced due diligence for high-risk clients, politically exposed persons, and vendors to prevent illicit funds from flowing through financial institutions.
The governor emphasised the need for industry-wide collaboration to combat systemic threats. This includes sharing intelligence on emerging risks, cooperating with law enforcement agencies, and maintaining open communication with regulators.
Cardoso acknowledged the challenges facing the sector, from cybersecurity threats to disparities in financial inclusion. However, he expressed optimism that with strengthened compliance frameworks, the Nigerian banking industry could address these challenges effectively.
Reflecting on the broader implications, he said, “Compliance is not just a regulatory requirement; it is central to our mission of fostering trust and integrity within the financial system. Together, we can build an industry that not only meets but exceeds global standards.”
Credit: Business Day
E-Financial
DBN Bags Financial Inclusion Award for Dedication to MSMEs
The Development Bank of Nigeria (DBN) has been honoured with the Financial Inclusion Leadership Award for its dedication to empowering Nigerian Micro, Small and Medium Enterprises (MSMEs) through accessible financing.
DBN was honored with the award at the ‘Champions of Inclusion Nigeria Financial Inclusion Awards’ during the International Financial Inclusion Conference (IFIC) 2024, hosted by the Central Bank of Nigeria (CBN) in partnership with the World Bank.
Tony Okpanachi, DBN’s managing director/CEO, expressed pride in winning the award, stating that it validated the bank’s dedication to providing financial access to Nigerian MSMEs.
“We are honoured to receive the Financial Inclusion Leadership Award, which is a testament to our bank’s commitment to expanding access to financial services for all Nigerians. This award recognises our efforts to bridge the financial inclusion gap, particularly for a priority sector like the MSMEs,” he stated.
Okpanachi noted that the award was a validation of the bank’s strategic focus geared towards financial inclusion for small businesses, “and we are proud to be at the forefront of this initiative that drives that. We will continue to innovate and expand our financial inclusion programmes, ensuring that more Nigerian small and startup businesses have access to services.”
Bonaventure Okhaimo, chief operating officer of the Bank, while receiving the award on behalf of DBN, appreciated the organisers for the recognition, describing it as a significant milestone.
Okhaimo said the recognition was a significant milestone that proved the dedication of the bank to drive economic growth and create wider opportunities for MSMEs.
The COO stated further, “This award will motivate us to continue pushing the boundaries of financial inclusion, exploring more innovative solutions and partnerships to expand our reach and impact. We are committed to ensuring that more small businesses and startup enterprises in Nigeria have access to financial services, this award will further inspire us to accelerate our efforts in this regard.”
The Financial Inclusion Leadership Award is a key highlight of the International Financial Inclusion Conference (IFIC) and celebrates exceptional contributions to actions aimed at achieving the goals outlined in Nigeria’s National Financial Inclusion Strategy 3.0.
The award recognizes organizations and individuals across various sectors who are driving meaningful dialogue, and broadening access to financial services for low-income excluded priority segments, including the MSMEs sector, with inadequate funding being one of the challenges that inhibit the growth of small businesses in the country.
E-Financial
MoneyMaster Promotes Financial Inclusion, Offers more Bonus to Customers
Julius Arhebun, the Head of Agency Banking a Nigeria’s leading payment service bank, MoneyMaster, has disclosed that the promotion of financial inclusion is one of the core mandates of the service.
He said this recently as the bank introduced a new 100MB data offer for every transaction made in the offer, which is available for Glo customers using the bank’s USSD banking code, *995#. The initiative is meant to incentivize the unbanked and underbanked population to ease the creation of their own mobile wallet via its USSD banking platform.
According to him, the offer builds on the various financial education “we have been providing online and across our various customer touchpoints”.
He added that “with this new 100MB offer, we want to encourage Nigerians in the unbanked and underbanked pools to be financially included by having at least a mobile wallet. The account number of this mobile wallet is derived from their mobile number, and can be easily recalled”.
MoneyMaster PSB is a leading provider of innovative digital financial products and services that transform lives and contribute to sustainable living.
The PSB has the mission to deepen financial inclusion and has been instrumental in providing financial technology services to bridge the gap between the banked, underbanked and unbanked population.
The payment service bank recently unveiled a 10 percent data bonus for existing and new customers who are on the Glo network for recharges of N1000 or more. The offer has been adjudged one of the best in the country based on the volume of data on offer to customers. The data purchases have a 30-day validity while unused data can be rolled over upon next plan subscription.
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