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History as DStv Unveils 24/7 WhatsApp Self-Service

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MultiChoice, Africa’s leading entertainment company has announced the launch of its WhatsApp self-service, showing once again that it understands the role of technology and is embracing it to provide the best service for its subscribers.

 

With the WhatsApp self-service, DStv subscribers can now upgrade their subscriptions, fix error codes, make payments and even rent Box Office movies, all by themselves!

 

The WhatsApp self-service guarantees minimal wait time and low hassle as it provides an easy to use, convenient way of communicating in a format, customers are already comfortable with.

 

It enables DStv to quickly and directly respond to customers as well as offers a phenomenal entry point for jumping on to the messaging bandwagon for customer service.

 

John Ugbe, CEO, MultiChoice Nigeria, said “We place our customers at the heart of everything we do and what this means is anticipating how to make their experience at our touch points hitch-free.

 

“This milestone is proof that we are serious about seeking innovative ways to improve customer experience on a continuous basis”.

 

Email and telephone are still the most commonly used customer service tools. But messaging apps are the perfect solution to increase customer satisfaction and loyalty.

 

It is no secret that the reach of WhatsApp is unmatched and unprecedented, with 1.5 billion users in 180 countries.

 

By meeting customers where they spend considerable time, DStv’s WhatsApp self-service is creating convenience and 24 hours accessibility.

 

To use the service, simply add +234 908 236 8533 as a contact, type “Hi”, and you can check your balance, fix errors, change package, and make payment.

Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University.

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Ericsson to Showcase Music Connect at Mawazine Festival 2019

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Ericsson has announced its participation in the 18th edition of the Mawazine Festival, one of the world’s largest music events, taking place in Rabat, Morocco from June 21-29, 2019. Through a showcase of the future technology, Ericsson played Music Connect to exhibit how the future will look like with new innovations that are developed to create immersive experiences for audiences of such big events.

Music Connect enables musicians in different locations playing together in real time with harmony. It will enable more people to enjoy immersive performances than ever before.

The higher throughput connection and ultra-low latency enables musicians to practice and perform in real time and perfect synchronization, even when they are geographically apart. It will also allow musicians with disabilities to participate in musical events and receive or provide training without physically being present – transforming limitations into possibilities.

Music Connect highlights how connectivity can transform our interaction with arts, and the ways that 5G technology will revolutionize this industry – by providing a much more enhanced, enriching experience through connectivity across the globe.

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Titans of Tech Focuses on Local Content, Infrastructure Protection for Socio-Economic Growth

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Isa Pantanmi, NITDA DG
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THE 2019 edition of prestigious Titans of Tech Award will hold in Lagos, Friday, July 19, 2019 at the Oriental Hotels Victoria Island with a special Roundtable on the growing importance of digital infrastructure protection in the quest to further Socio-economic Growth.

 

Don Pedro Aganbi, managing consultant, Technology Africa, who made this known to newsmen in Lagos revealed that the theme of the Leadership Roundtable is “Cyber security, Local Content Development, Big Data & Infrastructure Protection – Catalyst for Economic Growth And National Development.”

 

According to Aganbi, “An industry data claimed that Nigeria might have ceded about 70 per cent of the country’s technology market to brands due to apathy for locally made products”. Local content according to him is defined as the amount of incremental value added or created in Nigeria through the utilisation of Nigerian human and material resources for the provision of goods and services in the ICT industry within acceptable quality and standards, to stimulate the development of indigenous capabilities.

 

Speaking further he said that the widespread deployment of digital and other communication infrastructure is creating an unprecedented increase in the volume of data. It is this deluge of digital data that is now popularly called ‘big data.”

 

He stated that “data is the lifeblood and an essential ingredient for accountability in the digital economy.”

 

Aganbi noted that as the economy got more connected the need to safeguard data, secure transactions and protect digital infrastructure grew exponentially.

 

He explained that more and more people agree that the connected economy is precipitated by the Internet and is rapidly changing the way we work, socialize, create and share information. Indeed, it is continuously changing the way we organize the flow of people, ideas, and things around the globe.

 

The infrastructure, he said, that makes this possible undoubtedly is a strategic economic growth driver; and a catalyst for socio economic development.

 

So naturally the protection of such infrastructure, particularly of rapidly growing digital infrastructure, is akin to ensuring the survival of the emerging digital society and sustaining economic growth, he revealed.

 

Aganbi made it known that several seasoned industry experts and leaders are expected to attend and participate in the seminal leadership round table session.

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AfDB Hosts Masterclass on Women’s Skills in Business Development

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The fourth Affirmative Finance Action for Women in Africa (AFAWA)/Entreprenarium masterclass began Monday in Pretoria, South Africa, aimed at improving women’s skills in business development and financial management.

40 business women, who came through an online application process, will attend the two-day masterclass, which will cover financial planning, lean start-up methodology and business model canvassing.

A mentoring and coaching session will help participants to broaden their skills. The masterclasses are jointly conducted by the African Development Bank Group (www.AfDB.org) and Entreprenarium, a pan-African foundation that invests philanthropic capital in the training and financing of women and young entrepreneurs.

Speaking at the opening, African Development Bank Regional Director General, Kapil Kapoor, queried development agendas that discriminate 50% of the population on regulation, skills development, access to information. “We would like to put gender at forefront of our development agenda to cause a transformation that is inclusive. This is a forum where the Bank can do differently to bring about this transformation,” he said.

The training forms part of the Bank’s goal to support over a thousand women entrepreneurs in six African countries. Training has already occurred in the Cote d’Ivoire, Gabon and Kenya, and is under way in Tunisia. From the first three countries, applications for financing are being reviewed with a view to support the most promising projects.

Despite South Africa being the second largest economy in Africa, the nation has very high levels of unemployment (59% youth, 29.5% women), huge disparities in income and too many unskilled youth and women. Many youth and women face numerous challenges that include unaffordable bank fees for those on low incomes, a lack of trust in financial institutions, and informal borrowings.

Access to finance in South Africa remains a challenge, especially to black African women. Some of the major obstacles include inadequate financial literacy; the banking sector’s fear of their perceived risks of lending to women; economic empowerment targets that exclude women’s enterprises; and inadequate or inappropriate bank products.

Entreprenarium has been working with women entrepreneurs throughout Africa since 2004 and has trained over 2,000 entrepreneurs.

Speaking for Entreprenarium, Frédéric Ngirabacu, Chief Operating Officer said, “We developed this programme to support and empower resilient and innovative women entrepreneurs all across the African continent, because they have a right to the same opportunities as men to build their financial autonomy in a sustainable way.”

AFAWA is a powerful and creative new initiative that intends to mobilise over $3 billion of financing for women-empowered businesses in Africa to reduce women’s business vulnerability and liberate unused human potential for sustainable and equitable growth.

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