Telecom
How 5G Could Make a Mess of a Flight
If certain not-yet-activated 5G phone frequencies don’t stay in airplane mode, the Unites States Federal Aviation Administration (FAA) is prepared to hang up on some flights in January.
This was contained in a article carried by written by Rob Pegoraro in USA TODAY.
According to the article, the regulatory agency (FAA)announced early in December that possible interference with aircraft radio altimeters from upcoming C-Band cell-site transmitters would require it to prohibit pilots from relying on those instruments to track their altitude above the ground near particular airports.
Or in plainer language than that of this FAA Airworthiness Directive: If bad weather means pilots can’t see a runway near those cell sites after AT&T and Verizon light up C-Band frequencies January 5, expect them to land elsewhere. Or not take off at all.
“You’ll be forced to divert the flight to an airport that is not 5G-covered,” said Robert Mann, president of the aviation-industry consulting firm R.W. Mann. & Co. “Or you’ll have to not dispatch the plane.”
But while we won’t know which flights might get an FAA veto until the agency issues NOTAMs (“Notice to Air Missions”) naming airports, the weather allows forecasts. John Cox, a retired US Airways pilot who writes USA TODAY’s Ask the Captain column, said the D.C.-to-Boston megalopolis and the Pacific Northwest were especially at risk of cascading interruptions.
“The whole Northeast Corridor can be down when you have the right fog conditions,” he said. “The other one that concerns me is the Northwest: Seattle, Portland, those areas where the fog is a matter of routine.”
The actual risk of interference remains unclear. As the FAA directive notes, the 3.7-3.98 GHz frequencies for which AT&T and Verizon paid $23 and $45 billion early this year don’t overlap radio altimeters’ 4.2-4.4 GHz frequencies. Some models of altimeter might get confused anyway by adjacent signals–but we still don’t know which ones.
The FAA says bandwidth recently assigned to 5G can interfere with a plane’s radio altimeter, which uses radio frequencies to help determine how close a plane is to the ground when it’s coming in for a landing. © mikulas1/Getty Images The FAA says bandwidth recently assigned to 5G can interfere with a plane’s radio altimeter, which uses radio frequencies to help determine how close a plane is to the ground when it’s coming in for a landing.
“There’s no excuse for the FAA’s delay in its survey of existing altimeter models,” complained Harold Feld, senior vice president at the tech-policy nonprofit Public Knowledge, who wrote last month that this research should have started a year ago.
AT&T and Verizon already pushed back their C-Band launches – which will fill a gap in their 5G networks compared to T-Mobile, which already offers fast “midband” 5G on 2.5 GHz frequencies – and in November agreed to reduce C-Band signals’ power for six months.
The wireless-industry trade group CTIA also points to successful C-Band 5G deployments in dozens of other countries, but the FAA directive notes that regulators elsewhere require “temporary technical, regulatory, and operational mitigations.”
The Air Line Pilots Association supports the agency; union spokesperson Corey Kuhn emailed a list of those mitigations, most featuring much tighter restrictions on C-Band power. For example, in November Canada announced limits on C-Band power around airports and a ban on C-Band cell sites closer to runways; implementing those rules here would leave many AT&T and Verizon subscribers with lesser 5G service.
Cox defended the FAA’s caution: “Just to categorically say, ‘Oh, it’ll be okay, we think,’ that is not consistent with the way we’ve conducted aviation safety.”
The FAA directive does invite airlines to certify that they’ve tested their equipment against C-Band interference, although Mann noted that replacing susceptible altimeters would demand extra testing and certification: “It’s more than just plugging in a new radio altimeter.”
Feld, however, said airline self-certification represents the most likely solution because airlines will take the heat for flight interruptions.
“If people’s flights are delayed, they’re not going to blame Verizon and AT&T,” he said. “They’re going to blame Southwest Airlines and Delta.”
Rob Pegoraro is a tech writer based out of Washington, D.C. To submit a tech question, email Rob at [email protected]. Follow him on Twitter at @robpegoraro.
Telecom
MTN Nigeria to Issue N50Bn Commercial Paper
MTN Nigeria has proposed issuing up to N50bn series 11 and 12 commercial paper notes to raise funding for its operations, according to the company’s notice to the Nigerian Exchange Limited.
The notes issuance is under the company’s N250bn commercial paper issuance programme.
According to the statement signed by Uto Ukpanah, company secretary, the issuance is part of the company’s strategy to diversify its financing options with the funds being deployed towards short-term working capital requirements.
MTN Nigeria recently completed its series 10 commercial paper issuance under its upsized N250b commercial paper issuance programme.
Ukpanah, the telecom giant it sought to raise N72.1bn and the offer recorded 149 per cent subscription with N72.1bn issued.
The 266-day commercial paper was issued on 29 November 2023 at a yield of 16 per cent.
The CP issuance aligns with MTN Nigeria’s strategy of continuing to diversify its funding sources and reduce its average cost of debt. The proceeds will be applied to short-term working capital requirements.
Karl Toriola, chief executive officer, MTN Nigeria, said, “We are pleased with the support received from the investor community, having recorded a 149 per cent subscription from a broad range of investors. This reflects NTN Nigeria’s robust financial capacity, brand strength, and market leadership amidst the upward pressure on interest rates”
Stanbic IBTC Capital Limited played the role of Arranger and Dealer with ARM Securities Limited. Chapel Hill Denham Advisory Limited, Coronations Marchant Bank Limited, FCMB Capital Markets Limited, Quantum Zenith Capital &Investments Limited, Rand Marchant Bank Limited, and Vetiva Capital Management Limited played the role of Joint Dealers on the transaction.
Telecom
How AI Agents can Step in as Consumer Trust Slips
Salesforce’s latest State of the AI Connected Customer research reveals consumer trust in companies is at a record low and that AI is raising the stakes for brands.
Today, 60% of consumers believe that advances in AI make trust even more important, and with AI agents on the rise, the findings point to real opportunities for companies to win back consumers with trustworthy AI agents this holiday season. This opportunity is greatest with Gen Zers, with almost a third of Gen Z consumers saying they’d be comfortable having an agent shop for them.
Faced with a challenging holiday shopping season and sinking consumer trust, brands can’t afford to get AI wrong—especially as more than $200 billion in global online sales will be influenced by AI this holiday season.
AI agents, or intelligent software that understands and responds to customer inquiries without human intervention, can help companies drive higher margins and keep consumers buying by delivering incredible customer service. From alleviating clunky purchase experiences to difficult return processes, there’s an agent for that. But to build trusted customer relationships, brands need trusted AI agents that are grounded in transparency and the right data.
Consumers trust less, expect more
Consumer trust is at its lowest point in eight years, and advances in AI make earning that trust more critical than ever.
Nearly three-quarters (72%) of consumers trust companies less than they did a year ago
65% feel companies are reckless with customer data
It’s not just about trust; consumers also expect best-in-class experiences.
69% of consumers expect consistent interactions across departments
Nearly 60% of consumers prefer using fewer touchpoints to get information or complete a task
While better deals are a top driver for consumers to switch to a new brand, customer service experience, convenience, and consistent product or service quality drive more long-term brand loyalty.
43% of consumers say poor customer service experience will stop them from making a repeat purchase from a company or brand
More than a third of consumers say that inconvenience, such as a difficult return process or clunky purchase experience, will cause brands to lose them
Younger consumers are most open to AI agents
The research shows Gen Zers and millennials are more willing than older generations to use AI agents to improve their customer experience by creating more personalised, or useful content.
Younger generations, in particular, hold companies to a higher standard when it comes to adapting to and anticipating their needs—43% of Gen Zers and millennials say AI raises the bar for customer experiences compared to just 32% of baby boomers.
Gen Z and millennial consumers are more likely than older generations to consider the benefits provided by agents.
Transparency is key to building consumer confidence in the AI agent era
Despite the promise of young shoppers, many consumers haven’t made up their minds on AI yet. Nearly half of consumers are neutral about AI’s impact on their lives, whether personal or professional.
In fact, many consumers feel a mix of suspicion (44%) and curiosity (41%) about the future of AI —revealing a ripe opportunity for companies to help consumers see and understand the benefits of AI agents.
Over a third of consumers would work with an AI agent instead of a person to avoid repeating themselves
30% of consumers—even more among Gen Z and millennials (37%)—would work with an AI agent instead of a person for faster service
A quarter of consumers — even more among Gen Z and millennials (roughly one-third)—would share their personal information with an AI agent so it can better anticipate their needs
To build confidence in the agent experience, businesses need to bridge the trust gap through more transparency.
Nearly 75% of consumers want to know if they’re communicating with an AI agent
45% are more likely to use an AI agent if there’s a clear escalation path
44% are more likely to use an AI agent if its logic is clearly explained
“Retailers face a much more competitive shopping season this year, as they look to deliver higher margins in the midst of increasing customer demands. AI agents can help brands deliver consistent, personalised experiences for shoppers across every channel – deepening customer loyalty and ultimately driving more sales,” says Linda Saunders, Salesforce Director Solutions Engineering Africa.
Telecom
MTN Nigeria Receives Award for Contributions to Media Development
MTN Nigeria has received a “Media Capacity Development Support Award” for its immense contributions towards the growth and development of media practitioners across Nigeria.
The award was presented by the Media Career Development Network, at its inaugural conference held at the University of Lagos on October 31, 2024.
Held at the Biodun Shobanjo Auditorium Centre for Excellence, the Media Career Development Conference saw the coming together of seasoned media practitioners who shared insights on opportunities for growth and career advancement in the ever-evolving digital landscape.
Executive Director of the Media Career Development Network, Lekan Otufodunrin noted that the conference aligns with the organization’s commitment to promoting media excellence and advancing the careers of media professionals in Nigeria.
Speaking on the award, Chief Corporate Services & Sustainability Officer, MTN Nigeria, Tobe Okigbo appreciated the Media Career Development Network for the initiative, while also affirming MTN’s commitment to supporting the media.
“On behalf of MTN, I’d like to extend gratitude to the network for the recognition.
“At MTN, we believe in investing in institutions that bring value to the society and this includes the media.
“Journalists and other media professionals play a crucial role in telling authentic stories and shaping the image of our nation globally.
“So we’re committed to helping them gain the requisite skills and exposure needed to thrive in their profession”, he stated.
MTN Nigeria has consistently shown dedication to training world-class media professionals in Nigeria, particularly through its Media Innovation Programme (MIP).
Since 2022, the ICT firm has partnered with Pan-Atlantic University to enable media practitioners across various platforms gain insight into the rapidly evolving media environment.
Convener and Executive Director of the Media Career Development Network, Lekan Otufodunrin acknowledged the impact of the telecommunications giant’s efforts in upskilling Nigerian media professionals.
“The 6-month Media Innovation Programme created by MTN in partnership with Pan-Atlantic University has afforded media practitioners in-depth training on the media space and even the opportunity to gain more insights in South Africa.
“We hope that MTN Nigeria will continue to champion this programme for the development of professionals”, he said.
The Media Capacity Development Support Award joins a long list of awards MTN Nigeria has received for its contributions towards institutions beyond the telecommunications sector and the general society.
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