Kashifu Inuwa, CCIE, the Director General of the National Information Technology Development Agency (NITDA), has emphasized the critical need for robust collaboration among academia, industry, and government.

This call was made during a working visit by a delegation from Lancaster University, United Kingdom, led by Professor Kirk Semple, Director of International Research, to NITDA’s corporate headquarters in Abuja.

The visit centred on exploring avenues for strategic collaboration under the Research and Innovation Partnership for Entrepreneurship (RIPE) programme, an initiative aimed at leveraging academic research and innovation to spur entrepreneurial development and economic transformation.

Addressing the delegation, Inuwa noted that Nigeria and Africa broadly face a significant research investment gap that continues to hinder the continent’s progress toward building knowledge-based economies. “For us to build a robust and sustainable economy, we need to invest in research. That is where we have a huge gap in Nigeria and Africa at large, we don’t invest in research,” he said.

Using agriculture as a case in point, Inuwa observed that many Nigerian farmers lack access to critical data and digital tools that could revolutionise productivity and resource efficiency. He stressed that research and development (R&D) are foundational to solving such sector-specific challenges and to informing policies and regulations that can accelerate digital transformation.

Inuwa further outlined NITDA’s focus on emerging technologies such as Artificial Intelligence (AI), Internet of Things (IoT), unmanned aerial vehicles (UAVs), blockchain, robotics, and additive manufacturing, noting that these technologies hold vast potential for solving local problems and creating new economic opportunities.

“The goal is to create a vibrant technology-research ecosystem that unites academia, industry, government, entrepreneurs, and risk capital,” he stated.

He further emphasised the need to align university curricula with real world industry demands, encouraging institutions to develop talent capable of addressing practical challenges through innovation. Inuwa also called for better coordination among stakeholders, warning against the inefficiencies of duplicative efforts.

Inuwa also referenced the eight strategic pillars identified by the Federal Government as drivers of national development. These include Reforming the economy for inclusive and sustainable growth, strengthening national security for peace and prosperity, boosting agriculture to achieve food security, unlocking energy and natural resources, enhancing infrastructure and transportation, focusing on education, health, and social investment, accelerating diversification through industrialisation and innovation, Improving governance and service delivery.

To support these priorities, Inuwa further highlighted NITDA’s Strategic Roadmap and Action Plan 2.0 (SRAP 2024–2027), which is structured around eight complementary pillars. These include Foster Digital Literacy and Cultivate Talents, build a Robust Technology Research Ecosystem, Strengthen Policy Implementation and Legal Framework, Promote Inclusive Access to Digital Infrastructure and Services, Strengthen Cybersecurity and Enhance Digital Trust, Nurture an Innovative and Entrepreneurial Ecosystem, Forge Strategic Partnerships and Collaboration, and Cultivate a Vibrant Organisational Culture and an Agile Workforce in NITDA.

“We place a strong emphasis on research because without it, you can not develop effective policies or regulations that drive real change in the ecosystem,” Inuwa added.

The meeting marked a significant step forward in NITDA’s commitment to international collaboration, aligning with the broader objectives of President Tinubu’s Renewed Hope Agenda, and positioning Nigeria to take a leadership role in the global digital economy through research-led innovation, DG stated.

In his earlier remarks, Professor Kirk Semple highlighted Lancaster University’s global research reputation and its commitment to strategic collaborations that deliver societal value. He described the (RIPE) programme as a vehicle for knowledge mobilisation moving beyond academic theory to practical application.

“Universities today are under pressure to demonstrate value beyond knowledge creation. Strategic partnerships like this with NITDA helps ensure research informed policy, supports innovation, and drives meaningful change in communities,” Semple said.

He also underscored the role of innovation in bridging the gap between academia and society, noting that universities serve as critical hubs for organisations especially those lacking R&D capabilities to access expertise and resources necessary for solving global issues like climate change, public health, and technological inequality.

Professor Semple concluded by affirming the importance of creating diverse, long-term networks that foster cooperation across sectors, emphasizing that the true measure of success lies in sustained impact rather than accolades.

Zoho Corporation, a global technology company, has expanded its customer experience (CX) platform with powerful new AI and workflow orchestration features, driven by its in-house AI engine, Zia.

These innovations are designed to make CRM more accessible across organisations, not just for sales teams.

“Many people across departments need access to customer information, yet CRMs have traditionally been limited to sales,” said Kehinde Ogundare, Country Head, Zoho Nigeria. “With CRM for Everyone, we’re democratising access and simplifying system use through Zia’s capabilities. Anyone can now create reports, workflows, or even redesign their CRM interface using simple prompts.”

CRM for Everyone is now generally available globally, with enhanced Zia capabilities and new features like Connected Records and Connected Workflows.

Zia Capabilities Deepen CRM Power

The platform now features several agentic AI capabilities through Zia. Users can issue natural language prompts to generate reports instantly, with the ability to review, pause, and edit in real time.

Zia also enables custom module creation using plain language, allowing non-technical users to set up field types, permissions, and module structures effortlessly. Creating workflows is similarly simplified – Zia acts on behalf of the user to automate tasks. Additionally, a unique “Image to Canvas” tool lets users convert images into functional design elements within the CRM interface, enhancing visual customisation.

Improving Customer Experience with CRM for Everyone

CRM for Everyone introduces Connected Records and Connected Workflows, and is now available globally. Connected Records automatically link tasks and data across departments, ensuring continuity throughout the customer journey. Connected Workflows orchestrate tasks across multiple teams, enabling sales, marketing, onboarding, account management, finance, and legal departments to stay aligned with seamless access to contextual information. This ensures customers receive consistent experiences at every interaction point.

Availability and Pricing

AI capabilities are included in licence costs, unless stated otherwise. Team user licences (non-sales CRM users) start at NGN 4300/per user/month on all paid editions of Zoho CRM.

Zoho’s AI Commitment

Zoho designs its AI with customer privacy and value in mind. Zia’s models—contextual, assistive, and agentic—are not trained on consumer data and retain no customer information. Zoho delivers useful, cost-efficient AI tools without inflating customer expenses.

The median edition of Lagos Slush’D 2025, an innovation-driven, founder-focused startup conference begins today. The two-day event holding at The Podium, Lekki, Lagos, is part of the global Slush’D movement under the world-renowned Slush Helsinki brand.

Lagos Slush’D 2025 will showcase Nigeria’s fast-growing start-up ecosystem and spotlight the creativity, resilience, and ambition of Nigerian founders.

Mr. Kolawole Okuboyejo, Director, Lagos Slush’D, said the event will also connect local startups with global innovation networks, particularly the Nordics (Finland, Denmark, Sweden, Norway, and Iceland), known for world-leading innovation, sustainability, and impact entrepreneurship.

“It will facilitate meaningful partnerships between start-ups, investors, corporates, accelerators, and policymakers to drive funding, market access, and knowledge exchange.

“Promote inclusive and scalable innovation that tackles Africa’s biggest challenges — from food security and digital inclusion to climate adaptation and affordable healthcare. Strengthen the Nigeria-Nordics connection, building long-term bridges between ecosystems that believe in entrepreneurship as a driver of societal and economic progress.

“Lagos Slush’D is where ambition meets opportunity — a space for start-ups to pitch bold ideas, meet future partners, and accelerate their journey from local to global impact,” he said.

He noted that Lagos Slush’D place a special emphasis on the Nigeria-Nordics connection, drawing from the Nordics’ strengths in clean technologies, impact investing, sustainability, and start-up innovation, while tapping into Nigeria’s fast-growing, opportunity-rich market.

“Nigeria boasts a young, tech-savvy, urban population, a growing middle class, and rapidly expanding mobile and internet connectivity — all fueling digital innovation.

“Nigeria is home to Africa’s largest economy and most vibrant start-up scene. Over 600 active tech hubs across Africa. African start-ups raised over $5 billion in funding in 2023, with projections for a fivefold increase by 2030.

Africa’s combined GDP is projected to reach $3.2 trillion by 2030. The African Continental Free Trade Area (AfCFTA) will become the world’s largest free trade zone, unlocking massive cross-border opportunities.