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HP Unveils More Insights-Driven Services for Nigeria

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Global ICT company, HP, producers of premium laptops and printers, today announced its latest insights-driven services for the Nigerian market as part of its commitment to help IT teams in the country rise to the challenges that organisations are facing today.

The new services include:

  • HP Active Care for proactive device support and maintenance
  • HP Proactive Insights for intelligent fleet monitoring
  • HP Proactive Endpoint Management for multi-OS, endpoint management

Sumeer Chandra, Global Head and General Manager, Personal Systems Services, HP Inc. said HP has a portfolio of insight-driven services that put actionable insights at IT’s fingertips by securely collecting device telemetry and applying analytics and deep learning via the HP TechPulse platform.

During CES 2021 HP announced HP Smart Support that helps IT teams reduce HP Support call times. With this capability, which is available at no additional cost to customers, HP Customer Service Agents now have access to device-level insights through cloud-based telemetry. This allows the agents to improve the customer support experience and reduce the amount of time end users spend on support calls. HP Smart Support is expected to be available via download in early March.

“With half of the global workforce working remotely, IT teams are facing unprecedented challenges. They have been tasked with managing, securing, and supporting computing devices for a workforce that is spread across multiple locations, often without the ability to help them in-person. At the same time, it has become paramount for IT to help deliver higher productivity and improved employee experiences with technology,” Chandra said.

Ensuring today’s working environment has minimal impacts on productivity means identifying and resolving device issues before they become problems: “Even before the global pandemic began, more than half of IT managers identified that increased predictive technology analytics will be prioritised when it comes to their device management strategy,” he said.

He revealed that the HP Active Care uses artificial intelligence from HP TechPulse to help IT proactively identify needed device repairs and make replacements, if needed, saving valuable employee time and frustration. “

The service provides a combination of predictive device health analytics, proactive help desk ticket creation, remote support, remediation services, and next business day onsite response to keep employees up and running. IT teams can also reduce downtime with automatic case generation, which opens a help desk case when an issue is detected and triggers the customer’s IT team to schedule a repair,” he added.

“Paramount to businesses is the ability to have a single solution that efficiently monitors their fleet of employee devices regardless of what type of PC it is or what operating system it runs on.

“HP Proactive Insights does just this. It provides fleet analytics on multi-vendor, multi-OS devices to help organisations reduce the cost and complexity of device management. Predictive insights delivered by the HP TechPulse platform help IT manage the health and performance of their endpoint devices, while measuring and optimising the employee experience,” Chandra said.

IT managers can now measure, track, and improve their employee end-user experience using analytics and employee experience campaigns, or surveys. Employee engagement is largely driven by their experiences with technology and engagement is correlated with retention. “HP wants to help organisations proactively identify and address technology-related issues that can improve employee experiences and engagement,” he said.

HP Proactive Insights allows both IT managers and HP channel partners acting on their behalf to ensure that employees have the right technology for their work based on their actual usage data. IT managers can proactively mitigate device or application issues before they affect employees or the organisation. Proactive Insights suggests recommendations for remediation, which can be fed through customers’ IT Service Management (ITSM) via API integration, if desired.

Managing devices effectively and efficiently has never been more critical with widely distributed workforces. HP Proactive Endpoint Management is an endpoint management service that can help customers and partners reduce the amount of time spent on arduous device management tasks. IT teams can now offload their most arduous device management tasks such as asset tracking, device performance, and device utilisation.

HP Service Experts serve as an extension of the organisation’s IT team – using analytics from HP TechPulse and leading cloud-based tools to help manage endpoint devices regardless of platform or manufacturer – so IT can focus on optimising the employee’s overall technology experience. The service is compatible with systems like ServiceNow, Microsoft Intune, and VMware®, making it easier for organisations to optimise their existing investments.

“With today’s announcement, HP is providing insight-driven services leveraging unique capabilities and AI from the HP TechPulse platform, enabling IT managers to prioritise improvements to maximise productivity and improve employee experiences. HP Active Care is available now, with HP Proactive Insights and HP Proactive Endpoint Management expected to be available in March,” Chandra said.


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E-Business

FG Plans to Link Social Register to NIN for Humanitarian Crisis

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Federal government has disclosed that efforts are ongoing to link the National Social Register (NSR) to the National Identity Numbers (NIN).

FG Plans to Link Social Register to NIN for Humanitarian Crisis

Prof. Nentawe Yilwatda, minister of Humanitarian Affairs and Poverty Reduction, explained that the linked data would assist the country to anticipate crises, mobilize resources faster, and ensure aid reaches those who need it the most.

He said harnessing data would save the country and relevant stakeholders the stress and bottlenecks of outdated processes.

He also identified bureaucratic crisis as the biggest crisis in the humanitarian space which stalls responses to humanitarian issues.

Speaking in Abuja on Tuesday at the National Humanitarian Roundtable programme, the minister said: “People are traumatized by climate change, security threats and economic shock across the country and in the midst of these, we have limited funding.

“The biggest crisis we have is not just the people being killed, the crisis we have is a bureaucratic crisis that does not respond to a humanitarian crisis. Every delay in decision making, every inefficiency in coordination, every shortfall in funding, costs the life of people.

“They say knowledge is power, but knowledge can be destructive too. It can only be power if we use it effectively. By leveraging data and technology, we can anticipate crises; we can mobilize resources faster and ensure aid reaches those who are in need the most and without the bottleneck of outdated processes.

“We are linking the social register to national identity numbers and geotagging all homes of those who are vulnerable across the country so that if there’s any crisis, we don’t need to begin to walk around communities and taking names and asking the States Emergency Management Agency and the National Emergency Management Agency (NEMA) for data.


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Nigeria Tops as INTERPOL Arrested Over 300 Cybercriminals Across Africa

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Kaspersky has recently contributed its threat intelligence data to an INTERPOL-led law enforcement action that aimed to disrupt cross-border criminal networks across the African region that cause significant harm to individuals and businesses.

With seven participating countries in Africa, operation Red Card resulted in the arrest of 306 individuals suspected of links to cybercrimes such as mobile banking, investment and messaging app scams, and seizure of 1,842 devices.

Conducted from November 2024 to February 2025, operation Red Card was delivered through INTERPOL’s African Joint Operation against Cybercrime (AFJOC) and brought together law enforcers from Benin, Côte d’Ivoire, Nigeria, Rwanda, South Africa, Togo and Zambia.

The operation conduct was preceded by a threat intelligence data exchange, which was enriched by INTERPOL and its private sector partners, including Kaspersky. Kaspersky has shared with the law enforcement agency the results of an analysis of samples of a malicious Android application that targeted users in African countries along with the data on related infrastructure.

Altogether, the cybercriminal cases uncovered by the Red Card participants have preyed on more than 5,000 people. Among operation highlights were:

Nigeria: Nigerian police arrested 130 people, including 113 foreign nationals, for their alleged involvement in cyber-enabled scams such as online casino and investment fraud. The suspects, who converted proceeds to digital assets to conceal their tracks, were recruited from different countries to run the illegal schemes in as many languages as possible.

Zambia: Officers apprehended 14 suspected members of a criminal syndicate that hacked into victims’ phones. The scam involved sending a message containing a malicious link which, when clicked, installed malware on the device.

This allowed hackers to take control of the messaging account, and ultimately the phone, giving them access to banking apps. The hackers were also able to use the victim’s messaging apps to share the malicious link within conversations and groups, enabling the scam to spread.

Rwanda: Rwandan authorities arrested 45 members of a criminal network for their involvement in social engineering scams that defrauded victims of over USD 305,000 in 2024 alone.

Their tactics included posing as telecommunications employees and claiming fake ‘jackpot’ wins to extract sensitive information and gain access to victims’ mobile banking accounts. Another method involved impersonating an injured family member to ask relatives for financial assistance towards hospital bills.

South Africa: Local authorities arrested 40 individuals and seized more than 1,000 SIM cards, along with 53 desktops and towers linked to a sophisticated SIM box fraud scheme. This setup, which reroutes international calls as local ones, is commonly used by criminals to carry out large-scale SMS phishing attacks.

Neal Jetton, INTERPOL’s Director of the Cybercrime Directorate, said: “The success of Operation Red Card demonstrates the power of international cooperation in combating cybercrime, which knows no borders and can have devastating effects on individuals and communities.

“The recovery of significant assets and devices, as well as the arrest of key suspects, sends a strong message to cybercriminals that their activities will not go unpunished.”

“Kaspersky is proud to be part of this collaborative effort led by INTERPOL. The evolving threat landscape in Africa requires a multi-stakeholder dialogue and joint efforts of public and private organisations to address the cybersecurity challenges the region faces today.

The Red Card operation is a notable example of such cooperation, showcasing how the expertise of private companies coupled with extensive investigative capacities of law enforcers can foster a more cyber-resilient environment,” comments Yuliya Shlychkova, Vice President, Global Public Affairs, Kaspersky.

Kaspersky and INTERPOL have a vast record of joint operations aimed at combating cybercrime in the African region, with Kaspersky having supported two editions of INTERPOL’s Africa Cyber Surge operations.

Just recently, Kaspersky was also a contributor to INTERPOL’s joint action with AFRIPOL, which last year became the company’s official partner in fostering a more cybersafe climate across Africa. This partnership focuses on sharing Kaspersky’s extensive data on local cyberthreats and cybercrime trends in the region.

 


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Five WhatsApp Business Features Every Small Business Should Be Using

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Micro, Small and Medium-sized Enterprises (SMBs) are the backbone of most economies accounting for 90% of businesses, over 70% of employment, and 50% of global GDP, according to the United Nations.
They drive growth, innovation, and job creation worldwide.  In Nigeria, they play a crucial role in stimulating local economies and contributing to the country’s GDP.  Recognising their impact, WhatsApp is committed to empowering SMBs with the tools to succeed through the WhatsApp Business App, by reaching their customers where they already are.

WhatsApp continues to be the best way for people and businesses to get business done in Nigeria. With its efficient features, the WhatsApp Business App has become an indispensable tool for small businesses, helping them streamline communication, enhance customer engagement and drive sales. And we know customers love communicating with businesses over WhatsApp too, as nearly 80% of people globally message with a business at least once a week.

Whether you’re just starting out or looking to optimise your business operations, here are five essential WhatsApp Business features that can elevate your efficiency and customer interactions.

1. Catalog – Showcase Your Products and Services

Gone are the days of sending multiple images and descriptions individually to customers. With the Catalog feature, you can create a digital storefront where customers can browse your offerings within WhatsApp. This is just like a mini-website which makes it easier to showcase your products, prices and descriptions in an organised way.

How to Use It: Go to Business Tools > Catalog. Add product images, videos, names, descriptions and pricing.

2. Quick Replies – Save Time on Repetitive Questions

Answering the same customer questions repeatedly? Quick Replies let you create preset responses for frequently asked questions, saving you time and ensuring fast customer service.

How to Use It:Go to Settings > Business Tools > Quick Replies. Create and save responses such as a greeting message or order confirmation. Use the shortcut “/” to insert a quick reply in any chat

3. Labels – Stay Organised and Track Conversations

Managing multiple customer interactions can be overwhelming, but the Labels feature helps by categorising chats in different ways, such as order status or customer type. You can create labels with different colors or names and add the conversations to an entire chat. This keeps your inbox organised and ensures no customer is left waiting.

How to Use It: Open a chat, tap on the three-dot menu > Label Chat. Assign relevant labels like New Customer, Order Placed, Pending Payment.

4. Away Messages – Engage Customers Even When You’re Away

Never miss a customer inquiry again. Away Messages allow you to set up a greeting or away message, ensuring customers receive timely responses even outside business hours.

How to Use It: Go to Business Tools > Away Message / Greeting Message. Set up a custom message and schedule when it should be sent.

5. Meta Verified – For Enhanced Protection and Account Support

A paid subscription that helps your business build credibility with new audiences, Meta Verified can help drive more engagement and grow your brand.  With Meta Verified, you’ll receive enhanced account support, can use WhatsApp across multiple devices and easily create a professional WhatsApp web page that’s tailored to you.

How to Use It: Go to Settings or Business Tools > tap Meta Verified.

WhatsApp Business is packed with features designed to help small businesses grow, stay organised, and engage with customers effortlessly. By leveraging these features, you can enhance your customer experience, increase efficiency and ultimately drive more sales. Start your own journey with the WhatsApp Business app here.


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