Ibillo Hosts NCC’s Consumer Conversation

Nigerian Communications Commission’s Consumer Conversation forum was recently held at the agrarian and agricultural town of Ibillo in Akoko-Edo Local Council of Edo State.

NCC’s Zonal Office-driven Consumer Conversation, is one of the programmes of the 2017 Year of the Nigerian Telecom Consumer launched by NCC in March to deepen engagement with stakeholders through tripartite discourse involving telecom consumers, service providers and NCC in other address the challenges of the telecom consumers.

The attendance and participation at the forum was quite impressive particularly the presence of mass of people across different strata of the society, some of who confirmed they have knowledge of NCC activities especially the Year of the Telecom Consumer programmes.
Matters of interest to the Nigerian telecom consumers such as quality of service and how to manage the attendant challenges, as well as efforts of the Commission to tackle those challenges were discussed in a particularly lively manner.

Participants at the forum now know that by activating the 2442 Do Not Disturb Short Code they can manage better the unsolicited messages they receive on their devices.

They were also informed of the need to utilise the 622 Toll Free Line provided by the NCC to enable consumers to escalate unresolved complaints they may have reported to their service providers but which may not have been resolved to their satisfaction.

The Commission’s staff present at the event also used the opportunity of the forum to correct impressions about the bandied dangers of telecom masts. They told the participants that there is no scientific evidence that telecom base stations or masts are injurious to health in any form.

In attendance was NCC staff from the Lagos Zonal Office lead by the Zonal Controller, Kenneth Uzoekwe, who represented the Executive Vice Chairman of NCC, Prof. Umar Danbatta.
Also in attendance were, Mr Fidelis Owolabi, Chairman Ibillo Motor Park; Shedrack Akande, Vice Chairman; Mr. Damola, Financial Secretary; and Friday Babatunde, Secretary General amongst others.