Telecom
ICAF Says NCC, Operators Need Stakeholders’ Support for Improved QoS
Industry Consumer Advisory Forum (ICAF) has advocated the need for stakeholders at the federal, state and local levels, both in public and private sectors, to work with the Nigerian Communications Commission (NCC) and Mobile Network Operators (MNOs) to collectively contribute towards improving the Quality of Service (QoS) delivery by MNOs in the country.
L-R: Hafsat Lawal, Head, Consumer Protection and Policy Development, Nigerian Communications Commission (NCC); Igho Majemite, Chairman, Industry Consuemr Advisory Forum (ICAF) and Aliyu Ibrahim, Head, Consumer Protection and Advocacy, NCC, during the ICAF first quarter meeting in Abuja.
The advocacy group stated this during a presentation made at its first quarter 2020 meeting held in Abuja.
At every meeting of ICAF, a corporate member is required to make a presentation about a topical issue in the sector.
At this meeting, the Association of Licensed Telecoms Operators of Nigeria (ALTON) made the presentation focused on challenges of quality of service delivery in telecoms sector.
In the presentation, ICAF noted that the challenge of poor QoS in the telecom industry is an issue that requires collaborative efforts of the National Assembly as well as state and local governments, to tackle.
Explaining further, ICAF stated that the collaboration is both urgent and necessary because telecoms has long migrated from being a mere enabler of communication, to an industry that has become widely acknowledged as being the most important enabler of socio-economic activities in contemporary society.
The advocacy body said as with every other sector of the economy, the telecommunications sector has its own peculiar challenges that impact on the ability of telecoms operators to deliver seamless services to customers.
ICAF listed the challenges to include infrastructure damage, bombed sites due to insurgent activities, illegal site lock-outs, unstable power supply and prolonged power outage, denial of statutory permits for infrastructure roll-out, high cost of Right of Way (RoW), and use of substandard devices by the consumers, among others.
Elaborating further, ICAF presentation indexed a situation where telecommunications operators continue to suffer various forms of infrastructure damage across the country, and noted that such a challenge usually leads to sudden outages or poor QoS.
ICAF recalled that at the onset of the insurgency in the North-East region, operators were also at the receiving end of the destruction that was visited on the infrastructure in the region. He cited Adamawa, Borno and Yobe states as areas where hundreds of BTS sites were either bombed or affected due to dependence on a bombed site. Such vandalism resulted in loss of coverage in so many places including Dikwa, Gamboru, Monguno, Bama, Konduga and Damaturu.
“Operators have been able to restore a lot of these sites, while restoration at other facilities are still pending due to security concerns. In some cases those that were restored have been bombed again, but efforts are currently ongoing in collaboration with agencies in the security services and state governments, to secure sites,” ICAF noted in the presentation. It also assured participants that “with these efforts it is hoped that there will be noticeable improvement in coverage, leading to reduced dropped calls in the affected areas.”
The presentation further explained that the failure of some governmental authorities and their subsidiary agencies to grant the statutory approvals required by operators to build more sites is another problem. ICAF affirmed that “as the existing infrastructure get to full capacity, operators need to build more facilities to accommodate excess call, SMS, data and Unstructured Supplementary Service Data (USSD) traffic. Unfortunately, in the past seven years, the FCT Administration, in particular, has not granted approvals for telecommunications sites to be built in the Territory.”
On vandalism and theft, the ICAF presentation observed that this has been a recurring experience of the operators as unknown hoodlums increasingly break into sites, kill or injure the guard on duty and cart away valuable equipment such as the power generating sets, base transceiver station (BTS) equipment and air conditioners among other facilities. It said these criminal activities immediately lead to network outages in the area covered by facilities that suffered vandalism.
ICAF, however, noted that no operator desires to have poor service delivery because of the increased competition that has been engendered by the telecoms regulator.
According to ICAF, “we are in a highly competitive market, where we have multiple players and we should understand that there is no operator that wants to have downtime on its network as that can lead to loss of subscribers to rival operators. The NCC has heightened this with the introduction of the Mobile Number Portability, which makes it easier for a subscriber that is not satisfied with his or current network in terms of service delivery to migrate to other preferred network.”
The presentation further said: “This means if there is any challenge that is affecting any operator’s ability to deliver better experience to its numerous customers, the logical thing is for that operator to take steps to address the challenge so that it will be able to retain its customers. But most of these challenges are far beyond what operators can control. The NCC has been doing a lot to get the buy-in of all relevant stakeholders to address some these challenges, but not much inroad has been recorded because not all stakeholders in the ecosystem are fully supporting the regulator’s efforts at addressing these issues in order to ensure that telecom consumers get top-notched services.”
Proffering solutions to the challenges, ICAF said while the regulator has been taking QoS measurements and sanctioning the erring operators, it must also be acknowledged that it has been making efforts toward addressing all the identified challenges faced by the operators in order to improve service delivery on the networks to telecoms consumers.
“However, if we all agree that telecoms is central to our socio-economic development, then the NCC’s efforts need to be supported by all stakeholders, especially the National Assembly through the passage of the Critical National Infrastructure (CNI) Bill and; we at ICAF also urge the state governors to be considerate about policy measures in order to encourage massive deployment of telecoms infrastructure in their states, as being championed by the NCC,” the advocacy group recommended in the presentation.
The House of Representatives Committee on Communications has commenced process to review the Nigerian Communications Act 2003, with Colloquium in Lagos, theme: ” The Nigerian Communications Act 2003, 22 Years After: Reassessing the Nigerian Communications Act, Challenges, Opportunities, and Future Directions for a Digital Nigeria”.
Dr. Aminu Maida, executive vice chairman, Nigerian Communications Commission (NCC) in his opening remarks, said that the Nigerian Communications Act of 2003 represents a cornerstone of Nigeria’s telecommunications momentous evolution, and today, we are tasked with evaluating its impact, confronting its challenges, and charting a bold path toward a digitally inclusive and globally competitive Nigeria.
According to him, “when the Nigerian Communications Act was enacted over two decades ago, it heralded a new era for our nation’s telecommunications sector. By dismantling monopolistic barriers and establishing a transparent, independent regulatory framework, the Act empowered the Commission to midwife a sector that has become a bedrock of Nigeria’s economic and social progress.
“The explosion in telecommunications services, its availability and enablement of transformational changes in the Sector, are fruits of this bold legislative initiative by the vibrant Nigerian legislature.
“The numbers speak for themselves: mobile subscriptions have grown from less than 300 thousand in 2001 to over 150 million today. Internet penetration has surged, connecting millions to the digital economy, while the telecommunications sector’s contribution to Nigeria’s Gross Domestic Product has risen to approximately 13.94% as of the 3rd quarter of 2024. Beyond statistics, the Act has enabled transformative innovations, mobile banking, e-commerce, digital communications and digital education—that have redefined how Nigerians live, work, and interact”.
Dr. Maida added that these milestones are a testament to the vision of the Act’s framers, the resilience of industry players, and the trust of Nigerian consumers.
“They reflect the power of collaboration between the legislature, regulator, operators, and stakeholders in building a sector that has become a global model for telecommunications liberalization in emerging markets.
“The global telecommunications industry is undergoing a seismic shift, driven by disruptive technologies such as 5G networks, artificial intelligence, quantum computing, the Internet of Things, and blockchain. These advancements promise unprecedented opportunities but also pose complex challenges.
“In Nigeria, while urban centres enjoy robust connectivity, rural and underservedcommunities still grapple with limited access, highlighting the persistent digital divide.
Infrastructure deficits, including inadequate power supply and the high cost of right-of way approvals, are hindering network expansion. Cybersecurity threats loom larger as our reliance on digital platforms grows, with Nigeria recording a significant uptick in cyber-attacks targeting critical sectors.
“Moreover, the economics of the telecommunications industry are under strain. Operators face rising operational costs, exacerbated by inflation, currency volatility, and the need for substantial capital investment to deploy next-generation technologies.
“Consumers, while demanding faster, cheaper, and more reliable services, often face affordability constraints, particularly in low-income communities. These challenges underscore a critical truth: while the Nigerian Communications Act of 2003 was visionary for its time, the realities of 2025 require us to re-examine its provisions to ensure they remain fit for purpose.
“This Colloquium, therefore, is both timely and strategic. It offers a rare opportunity to take stock of the Act’s strengths, address its gaps, and reimagine its role in powering Nigeria’s digital future”.
Also speaking at the occasion, HON. Peter Ohiozojeh Akpatason, chairman, House of Representatives Committee on Communications, said that the colloquium aims to among others; – Review the impact of the Nigerian Communication Act 2003 on our telecommunications sector.
– Identify challenges and opportunities arising from technological advancements and changing market dynamics.
– Discuss future directions for a Digital Nigeria, leveraging insights from industry experts and stakeholders.
He stated that it will explore key areas, such as: – Regulatory frameworks and their impact on competition and innovation.
– Emerging technologies and their potential applications in Nigeria.
– Digital inclusion and access to telecommunications services.
– Cybersecurity and data protection in the digital age.
“This event will provide a platform for stakeholders to share experiences, insights, and recommendations, with a view to: – Identifying areas for improvement in the Act.
– Develop strategies for promoting digital growth and innovation.
– Foster collaboration among industry stakeholders.
“As such, we must, consider strategies to bridge this divide, including infrastructure development and affordable access initiatives.
“Also, the sector faces increasing cybersecurity threats, which require robust measures to protect citizens and businesses.
“Therefore, we have to consider strengthening our cybersecurity frameworks, enhancing incident response capabilities, and promoting international cooperation to combat cyber threats.
“The Act’s regulatory framework has to be strengthened to promote innovation, competition, and investment. We therefore have to consider revising the Act to address emerging issues, such as 5G, artificial intelligence, and blockchain, and to ensure that our regulatory framework is flexible and adaptable to changing market conditions.
“We must consider strategies to promote digital entrepreneurship, innovation, and investment, including tax incentives, funding opportunities, and skills development programs. The new Act has to encourage measures for promoting innovation, including research and development initiatives, innovation hubs, and partnerships with international organizations,” he stated.
MTN Nigeria is set to reignite the dreams of creatives with the launch of its Best of the Streets talent competition for the 2025 edition. This initiative aims to discover and nurture Nigeria’s next generation of creative talent.
L-R: Mobolaji Ogunlende, Honourable Commissioner for Youth and Social Development, Lagos State; Dapo “D’Banj” Oyebanjo, Singer and Founder of C.R.E.A.M platform; Dandizzy, Rapper and Singer; A’isha Umar Mumuni, Chief Digital Officer, MTN Nigeria and Obi Asika, Nigerian music executive and Director-General, National Council for Arts and Culture, NCAC., at the Best of the Streets press briefing on Wednesday, April 23 held at the MTN Rooftop Events Centre, Ikoyi, Lagos.
Slated to commence on May 1, 2025, the competition offers unsigned artists a transformative platform to compete for life-changing rewards, including a grand money prize, professional music video production, and an EP recording deal.
At the press briefing on Wednesday April 23, A’isha Umar Mumuni, Chief Digital Officer of MTN Nigeria, emphasized the initiative’s impact.
“The premise of Best of the Streets is that there’s talent in every street in Nigeria, whether it’s acting, singing, dancing, comedy or other performance arts.
“Best of the Streets seeks to bring out that talent, to show Nigerian youths that there are opportunities everywhere; and at MTN, we are very proud to take part in creating these opportunities.”
Best of the Streets is in collaboration with C.R.E.A.M (Creative Reality Entertainment Art and Music), founded by Nigerian rapper, Dapo “D’Banj” Oyebanjo is a platform which provides talent management, publishing, and funding support to grassroots artists.
“The C.R.E.A.M platform provides solutions and services for talents, creatives and entrepreneurs, by granting them convenient access to showcase their skills and monetize their content. With our newly launched distribution arm, we are not just discovering talent, we are giving them the tools to take them global,” D’banj explained.
Chris Anokute, Nigerian-born LA-based American Executive, known for discovering global superstar Katy Perry, commended the efforts of this initiative in pushing local Nigerian music to the international stage. “Best of the Streets is the greatest artiste discovery platform I’ve seen come out of Africa.
“The music industry is, as of last year, a 30-billion-dollar industry. Afrobeats is the fastest growing genre in the entire world, over 1.1 million hours of music streamed out of Nigeria on Spotify this year alone.”
On the importance of empowering the creative capacities of the youth, Mobolaji Ogunlende, Honourable Commissioner for Youth and Social Development in Lagos State. “As a government, we have vowed not to leave anybody behind in Lagos state, irrespective of their background.
“There are about 30 million citizens in Lagos, and 60% of the youth. Not every youth will be able to go to school, but we still have the creatives, digital, fashion icons, among others. This platform is an avenue to encourage them.”
To participate, aspiring contestants can dial *463# on their MTN line, upload original content via the official @creamplatform, and mobilise votes from the public. Over 2584 creatives are set to be showcased and rewarded this year. Entries into this competition continue up until December, with daily, weekly and monthly winners, with a final winner who will secure the grand prize.
The Best of the Streets initiative reinforces MTN’s commitment to youth empowerment and creative innovation, aligning with Nigeria’s growing entertainment industry demands.
Meta has announced its intention to appeal the decision of the Competition and Consumer Protection Tribunal (CCPT), which upheld a $220 million fine imposed by the Federal Competition and Consumer Protection Commission (FCCPC) over its data practices.
The penalty follows a 38-month investigation conducted by the FCCPC, in collaboration with the Nigeria Data Protection Commission (NDPC), which ran from 2021 to December 2023.
The investigation found evidence of unauthorised data sharing, insufficient user consent mechanisms, and discriminatory practices that treated Nigerian consumers differently from those in other regions.
In July 2024, the FCCPC imposed the $220 million fine on Meta and WhatsApp, citing violations of Nigeria’s data protection and consumer rights laws. Additionally, the ruling mandated corrective actions to ensure that Meta’s business practices comply with Nigerian regulations.
In a decision delivered on Friday, April 25, the tribunal upheld the fine, reaffirming the FCCPC’s authority and investigative processes. The tribunal also ordered Meta to pay an additional $35,000 to cover the costs incurred during the investigation.
However, Meta expressed disagreement with the tribunal’s ruling, stating in a statement on Saturday, April 26, that it would urgently seek to appeal the decision and apply for a stay of execution.
“We are urgently applying to stay the order and appeal today’s decision to avoid any impact to users,” WhatsApp said.
The company also contested the tribunal’s findings, claiming that the ruling misrepresented how WhatsApp operates and contained inaccuracies regarding its data practices.
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