Telecom
ICAF Says NCC, Operators Need Stakeholders’ Support for Improved QoS
Industry Consumer Advisory Forum (ICAF) has advocated the need for stakeholders at the federal, state and local levels, both in public and private sectors, to work with the Nigerian Communications Commission (NCC) and Mobile Network Operators (MNOs) to collectively contribute towards improving the Quality of Service (QoS) delivery by MNOs in the country.
L-R: Hafsat Lawal, Head, Consumer Protection and Policy Development, Nigerian Communications Commission (NCC); Igho Majemite, Chairman, Industry Consuemr Advisory Forum (ICAF) and Aliyu Ibrahim, Head, Consumer Protection and Advocacy, NCC, during the ICAF first quarter meeting in Abuja.
The advocacy group stated this during a presentation made at its first quarter 2020 meeting held in Abuja.
At every meeting of ICAF, a corporate member is required to make a presentation about a topical issue in the sector.
At this meeting, the Association of Licensed Telecoms Operators of Nigeria (ALTON) made the presentation focused on challenges of quality of service delivery in telecoms sector.
In the presentation, ICAF noted that the challenge of poor QoS in the telecom industry is an issue that requires collaborative efforts of the National Assembly as well as state and local governments, to tackle.
Explaining further, ICAF stated that the collaboration is both urgent and necessary because telecoms has long migrated from being a mere enabler of communication, to an industry that has become widely acknowledged as being the most important enabler of socio-economic activities in contemporary society.
The advocacy body said as with every other sector of the economy, the telecommunications sector has its own peculiar challenges that impact on the ability of telecoms operators to deliver seamless services to customers.
ICAF listed the challenges to include infrastructure damage, bombed sites due to insurgent activities, illegal site lock-outs, unstable power supply and prolonged power outage, denial of statutory permits for infrastructure roll-out, high cost of Right of Way (RoW), and use of substandard devices by the consumers, among others.
Elaborating further, ICAF presentation indexed a situation where telecommunications operators continue to suffer various forms of infrastructure damage across the country, and noted that such a challenge usually leads to sudden outages or poor QoS.
ICAF recalled that at the onset of the insurgency in the North-East region, operators were also at the receiving end of the destruction that was visited on the infrastructure in the region. He cited Adamawa, Borno and Yobe states as areas where hundreds of BTS sites were either bombed or affected due to dependence on a bombed site. Such vandalism resulted in loss of coverage in so many places including Dikwa, Gamboru, Monguno, Bama, Konduga and Damaturu.
“Operators have been able to restore a lot of these sites, while restoration at other facilities are still pending due to security concerns. In some cases those that were restored have been bombed again, but efforts are currently ongoing in collaboration with agencies in the security services and state governments, to secure sites,” ICAF noted in the presentation. It also assured participants that “with these efforts it is hoped that there will be noticeable improvement in coverage, leading to reduced dropped calls in the affected areas.”
The presentation further explained that the failure of some governmental authorities and their subsidiary agencies to grant the statutory approvals required by operators to build more sites is another problem. ICAF affirmed that “as the existing infrastructure get to full capacity, operators need to build more facilities to accommodate excess call, SMS, data and Unstructured Supplementary Service Data (USSD) traffic. Unfortunately, in the past seven years, the FCT Administration, in particular, has not granted approvals for telecommunications sites to be built in the Territory.”
On vandalism and theft, the ICAF presentation observed that this has been a recurring experience of the operators as unknown hoodlums increasingly break into sites, kill or injure the guard on duty and cart away valuable equipment such as the power generating sets, base transceiver station (BTS) equipment and air conditioners among other facilities. It said these criminal activities immediately lead to network outages in the area covered by facilities that suffered vandalism.
ICAF, however, noted that no operator desires to have poor service delivery because of the increased competition that has been engendered by the telecoms regulator.
According to ICAF, “we are in a highly competitive market, where we have multiple players and we should understand that there is no operator that wants to have downtime on its network as that can lead to loss of subscribers to rival operators. The NCC has heightened this with the introduction of the Mobile Number Portability, which makes it easier for a subscriber that is not satisfied with his or current network in terms of service delivery to migrate to other preferred network.”
The presentation further said: “This means if there is any challenge that is affecting any operator’s ability to deliver better experience to its numerous customers, the logical thing is for that operator to take steps to address the challenge so that it will be able to retain its customers. But most of these challenges are far beyond what operators can control. The NCC has been doing a lot to get the buy-in of all relevant stakeholders to address some these challenges, but not much inroad has been recorded because not all stakeholders in the ecosystem are fully supporting the regulator’s efforts at addressing these issues in order to ensure that telecom consumers get top-notched services.”
Proffering solutions to the challenges, ICAF said while the regulator has been taking QoS measurements and sanctioning the erring operators, it must also be acknowledged that it has been making efforts toward addressing all the identified challenges faced by the operators in order to improve service delivery on the networks to telecoms consumers.
“However, if we all agree that telecoms is central to our socio-economic development, then the NCC’s efforts need to be supported by all stakeholders, especially the National Assembly through the passage of the Critical National Infrastructure (CNI) Bill and; we at ICAF also urge the state governors to be considerate about policy measures in order to encourage massive deployment of telecoms infrastructure in their states, as being championed by the NCC,” the advocacy group recommended in the presentation.
In 2005, few could have predicted that a small Nigerian technology company would evolve into one of Africa’s most trusted IT infrastructure, cloud, and cybersecurity brands. Today, Layer3 celebrates 20 years of doing just that, transforming IT from a technical necessity into a strategic advantage for enterprises, governments, and innovators across the continent.
The Foundation: Trust Earned, Not Assumed
The Layer3 story begins where every great enterprise story should, with trust.
Over two decades, Layer3 has earned a reputation for reliability in a sector defined by change. Across multiple industries: finance, energy, health, government, and telco, clients have turned to Layer3 not only for solutions, but for peace of mind.
As Layer3’s CEO, Oyaje Idoko, succinctly puts it, “Uptime, SLAs, fast response, fixing issues permanently, that’s what real IT service means, that’s what we built Layer3 to deliver. However, it’s not just about systems, it’s about people. Our team is the backbone of that promise: engineers, support staff, and every Layeron who shows up every day to make excellence a standard, not an exception.”
From deploying core network infrastructure, distributed branch networks, and disaster recovery solutions for banks, telcos, and large enterprises, to ensuring uninterrupted cloud infrastructure for Africa’s fastest-growing startups, Layer3 has become synonymous with business continuity at enterprise scale.
The Powerhouse: Innovation Without Compromise
While trust laid the foundation, innovation became the fuel. In 2019, Layer3 launched Layer3Cloud, Nigeria’s first locally owned enterprise-grade cloud platform. At the time, many questioned whether Nigerian businesses were ready to migrate from on-premise infrastructure or to host their data locally. Five years later, Layer3Cloud is powering banks, fintechs, large enterprises, and governments, delivering secure, elastic, and scalable compute power at home.
Beyond cloud, Layer3 has continued to evolve with the times:
- Fiber infrastructure rollouts that connect enterprises and residences to the future.
- Enterprise-grade zero-trust cybersecurity frameworks deployed across financial and public institutions.
- AI-driven and software-defined network solutions through partnerships with global OEMs like Juniper Networks, HPE, Cisco, and Fortinet.
Behind every innovation is a team of engineers whose brilliance is matched only by their resilience.
Reflecting on Layer3’s journey, Oyaje Idoko highlighted the often-overlooked role of technical talent, “Behind every seamless connection and resolved incident is a network engineer who’s worked through the night, responded to a 3am call, and made sure systems stay up when it matters most. Shake their hand and ask them about routing, about switching. These are the unsung heroes powering Africa’s digital future. Indeed, Layer3’s engineers don’t just build networks, they build nations.”
The Shield: Defending Africa’s Digital Economy
In today’s world, trust and innovation mean nothing without security and at Layer3, cybersecurity isn’t just a service, it’s a mindset.
“We’ve built an elite team of cyber defenders, and we’re still growing. We defend banks, telcos, governments and organizations of all types and sizes. If you’re in Africa and serious about protecting your business, you should be speaking to Layer3”, says Godwin Michaels, Layer3 CTO.
Layer3 is at the frontline of defending Africa’s most sensitive data. From real-time threat intelligence and incident response to managed SIEM and penetration testing, the company is quietly but forcefully defending Nigeria’s digital borders.
This commitment has earned Layer3 the loyalty of institutions where downtime isn’t just an inconvenience, it’s a national risk.
Layer3 has also been recognized multiple times over the years as a leading player in the IT space across Africa.
Two Decades of Impact: Highlights at a Glance
Year Milestone
2005 Layer3 founded in Abuja, Nigeria as a Virtual Network Operator
2007 Expanded to Lagos and rolled out last-mile fiber infrastructure across Abuja and Lagos
2008 Expanded into enterprise networking and managed services
2015 Launched cybersecurity division
2019 Launched Layer3Cloud, Nigeria’s premier local cloud platform
2021 Rolled out Layer3Fiber, an FTTH service expanding broadband to homes and small businesses
2025 Celebrates 20 years with thousands of projects completed across sub-Saharan Africa and counting
Shaping Africa’s Digital Future: The Road Ahead for Layer3
As Layer3 enters its third decade, its sights are set higher: expansion into new African markets, hybrid cloud deployments, AI-driven network infrastructure, digital public infrastructure solutions, and most importantly, developing the next generation of African tech talent.
According to Oyaje, “Layer3 was built on the belief that African businesses deserve world-class technology delivered by people who understand the terrain. That vision hasn’t changed, it’s only gotten bigger.”
From a startup with a dream to a national asset securing the future, Layer3 has become more than a technology company, it’s a legacy of excellence.
To our clients, partners, regulators, and Layerons, thank you for 20 years of belief.
Here’s to 20 more years of trust, innovation, and impact.
We are Layer3. We deliver peace of mind.
In a nation where the Information and Communications Technology (ICT) sector contributed a 19.78% to Nigeria’s real Gross Domestic Product (GDP) in Q2 2024, the recently concluded Y’ello Care initiative, which ran from June 1 to June 21 2025, has demonstrated how digital tools can transform lives at the grassroots level.
This year’s program, themed ‘Connecting at the Roots,’ directly aligns with Nigeria’s National Digital Economy Policy and Strategy 2020-2030, which seeks to leverage digital technology for comprehensive economic growth.
Y’ello Care’s focused efforts are crucial in bridging the existing digital divide, especially given that while mobile phone penetration has reached 84%, equitable access and digital literacy remain key challenges for many of Nigeria’s over 163 million internet users.
At the core of the employee volunteerism initiative was a comprehensive approach to digital inclusion. The program delivered extensive training and empowerment sessions covering vital areas such as digital literacy, artificial intelligence, financial inclusion, content creation and monetisation, personal branding and employability.
A significant component of the initiative involved the donation of essential technological resources. Over 86 desktop computers and 133 learning devices were distributed, providing tangible tools for education and skill development.
Furthermore, the deployment of over 400 connectivity tools, including routers and MiFi devices, has significantly enhanced internet access, laying the groundwork for sustainable digital engagement.
To complement these efforts, thousands of branded kits, educational supplies, and business support items were also distributed, directly aiding beneficiaries in their learning and entrepreneurial pursuits.
These tangible contributions directly address the infrastructure gaps that hinder digital inclusion, particularly in underserved communities.
Solar power infrastructure was installed in selected schools, ensuring sustainable access to Information and Communication Technology (ICT) even in areas with unreliable power grids.
The impact of this 21-day intensive program is evident in its impressive reach. The initiative directly benefited over 8,932 individuals across diverse communities, schools, and health centres. The Medical Official of Ikoyi/Obalende Local Council Development Area (one of the beneficiaries of the Y’ello Care programme), Dr Akintayo Akintoba Adebayo, expressed profound admiration for the recent donation by the company. He said he was “speechless” at the positive developments unfolding daily in the area and noted that the donated items were essential medical supplies poised to significantly enhance healthcare delivery in the local government.
This undertaking was made possible by the dedication of over 1,145 staff and volunteer facilitators, who committed more than 3,947 volunteer hours across 18 divisions and national sessions.
Their collective efforts underscore the power of human connection in driving digital transformation and creating lasting positive change.
In conclusion, the Y’ello Care initiative stands as a powerful testament to the potential of collaborative efforts in addressing societal challenges. By combining technological innovation with dedicated human support, this and similar programmes bridge digital divides and empower countless individuals, fostering a more inclusive and digitally literate society from the ground up.
Federal High Court in Abuja has fixed September 24 to rule on several applications in the case of Abubakar Ismaila Isa, a businessman, who claims that his 43 million shares were allegedly transferred to Emerging Markets Telecommunication Services Limited, operating under the trade name 9mobile, without his consent.
The matter before Justice Mohammed Umar on Wednesday, was filed by Isa’s legal team led by Femi Atteh, SAN, in suit number FHC/ABJ/CS/1971/2024.
The plaintiff seeks an order declaring him the “beneficial owner of the 43,000,000 (forty-three million) ordinary shares held in trust for him by the 1st Defendant (Seltrix Limited) in the capital of the 3rd Defendant (Teleology Nigeria Limited).”
He accused Seltrix Limited of purportedly transferring the said shares to 9mobile without his consent, resulting in the alleged illegal change of control of 9mobile to LH Telecommunication Limited by the Corporate Affairs Commission and Nigerian Communications Commission.
Joined as defendants in the suit are Seltrix Limited, Hayatu Hassan Hadeija, Teleology Nigeria Limited, Mohammed Edewor, Emerging Markets Telecommunications Limited, CAC, NCC, LH Telecommunication Limited and General Theophilus Yakubu Danjuma (Rtd) (first to ninth defendants).
A counter-affidavit sworn to and filed on behalf of Seltrix Limited, Hadejia had described the plaintiff’s application as a reckless abuse of the court process.
He urged the court to dismiss the application and award substantial costs against the plaintiff.
He also demanded concrete evidence of any trusteeship arrangement involving him or Seltrix Limited concerning the alleged N43 million ordinary shares in the capital of the third defendant, Teleology Nigeria Limited, or any matter related to the suit.
Hadejia stated that the plaintiff’s motion, dated 27 January but filed on 28 January, was a fabrication designed to mislead the court.
At the resumed hearing, Michael Aôndoakaa, SAN, counsel for Teleology, 9mobile, and others, drew the court’s attention to his preliminary objections, asking the court to strike out the case for “being statute-barred” as it was filed out of the stipulated time required.
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