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Ikeja Electric Launches E-Bills To Enhance Customer Experience

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Nigeria’s leading electricity distribution company, Ikeja Electric Plc (IE) has introduced its electronic billing (e-billing) platform, which enables customers to receive electricity bills promptly and conveniently, via channels such as SMS, USSD, email, IE Bill portal and IE mobile Application.

The e-billing initiative is in continuation of Ikeja Electric’s desire to leverage innovation and technology to improve customer experience.

It is designed to deliver electronic bills directly to the customer thereby eradicating challenges such as misplaced bills or delayed delivery and other issues which are associated with distribution of physical bills.

Announcing the service, IE explained that soon e-bills will be the dominant mode of bill delivery considering its numerous advantages as well as the company’s mass metering of customers across its network.

Felix Ofulue, Head, Corporate Communications, Ikeja Electric, said: “What we have done with e-billing is to create different platforms through which post-paid customers can easily access their bills.

“As a forward thinking organization, we understand that a critical element of product development is customer convenience and ease to access.

“This is what we intend to achieve by providing post-paid customers with easier options of receiving monthly bills via SMS, e-mail, USSD, IE Bill Portal and IE mobile app”, he said.

According to Ofulue “we believe that our customers appreciate innovative services that offer convenience, eliminate hitches and also fit their lifestyle; which is what e-billing guarantees.

“Therefore, this initiative was driven largely with interest of customers at the heart of our business”,

He further pointed out that from an environmental perspective, e-billing will help IE take a step towards greater environmental sustainability, and for customers, e-bills will help reduce unwanted clutter and strenuous filings.

The e-bills will also enable customers access historical data of their bills including consumption patterns.

The e-billing service is free. The SMS is delivered to the registered phone numbers of customers while PDF bills are delivered to emails submitted by customers. PDF can also be downloaded via the website.

The Mobile App is currently available on Android and will soon be available on other Operating Systems.

There is also a billing portal which customers can access to download their bills on a monthly basis.

Customers can update their contact details by visiting the company’s website, the Customer Care Unit or the nearest Ikeja Electric service centers.

For customers who do not have contact details on Ikeja Electric’s website, account managers will ensure all bills delivered to valid contacts provided by such customers.

With the introduction of e-billing system, bills are delivered faster, it helps customers to reduce unwanted clutter of papers in their home, it eliminates manual printing and distribution of bills with all its attendant challenges, the risk of bills being lost in transit or affected by bad weather is also avoided, while it offers electronic tracking of bills delivery.

In addition, the e-billing initiative is a step towards greater environmental sustainability.

Ikeja Electric’s e-billing initiative is the first in the industry and complies with regulatory requirements.

 


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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Senate Approves New $2.2Bn External Borrowing for Nigeria

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The Senate has approved the new external borrowing plan request of $2.2 billion presented for consideration by President Bola Tinubu.

Senate Approves New $2.2Bn External Borrowing for Nigeria

The approval followed the adoption of the report of the Senate Committee on Local and Foreign Debts at the plenary session on Thursday.

The report was presented by the Sen. Aliyu Wammako, chairman of the Committee.

President Bola Tinubu had on Tuesday, Nov 19, in separate letters to both chambers of the National Assembly, requested approval of a $2.2 billion external borrowing plan to part fund the N9.7 trillion deficit in the 2024 budget .

Senate upon receipt of the request, mandated its committee on local and foreign debts to expeditiously ensure further legislative inputs on the request and report back within 24 hours.

Presenting the committee‘s report, Wammako said the presidential request was very necessary for approval.

He said the loan request would be utilised for execution of ongoing projects and programmes in the 2024 appropriation act , saying that the projects were critical for national growth and development.

“It will contribute to the implementation of the debt management strategy, which seeks to reduce the cost of borrowing.

” It will lengthen maturity of the public debt stock, free – up space in the domestic market for other borrowers, and help increase Nigeria’s external reserves .” Wammako said Nigeria could raise all or part of the 2.2billion dollars through the issuance of Eurobonds in the International Capital Market ( ICM) .

Wammako thereafter is recommended as follows:

“That the Senate do approve the implementation of the new external borrowing of 2.2 billion dollars at the budget exchange rate of one dollars to N800 in the 2024 appropriation act and that the amount should be raised from one or more sources.

“Namely, issuance of eurobonds in the ICM, issuance of debut sovereign Sukuk in the ICM, and bridge, syndicated loans, subject to market conditions.”

The report was thereafter unanimously approved via an affirmative voice vote.

In his remarks after the approval, Senator Jibrin Barau, deputy president of the Senate, who presided plenary, commended the Wammako led committee for a job well done.


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Airtel, Mobihealth Partner to Improve Healthcare Access for Nigerians

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Airtel Nigeria, a telecommunication and mobile money service provider, has announced a groundbreaking partnership with Mobihealth International, a pioneering telehealth service provider.

This strategic collaboration is set to significantly improve healthcare access for millions of people across Nigeria, particularly in underserved communities.

Under this partnership, Nigerians will enjoy affordable and round the clock access to Mobihealth’s innovative telemedicine services, allowing them to connect with licensed healthcare professionals from the comfort of their homes via mobile phones.

Mobihealth’s platform offers a range of services including 24/7 teleconsultations, prescription services, delivery of genuine medications, and access to international medical specialists.

A Game Changer for Healthcare in Africa

Airtel’s vast network infrastructure will empower Mobihealth to extend its reach to rural and remote areas, ensuring that even the most vulnerable populations can access quality healthcare. This partnership also aims to support the government’s efforts at resolving the nation’s healthcare challenges, including limited access to doctors, high healthcare costs, and a shortage of medical facilities.

Speaking on the partnership, Femi Oshinlaja, Chief Commercial Officer of Airtel Nigeria, stated, “We believe that telemedicine will play a crucial role in Nigeria’s healthcare future. Our partnership with Mobihealth showcases our dedication to providing innovative solutions that significantly improve the lives of Nigerians.”

Dr. Funmi Adewara, Founder and CEO of Mobihealth, added: “This partnership with Airtel is a major milestone in our mission to democratize healthcare in Africa. Together, we will offer a lifeline to millions who face barriers to accessing timely, affordable, and quality medical care. Our telehealth platform will provide convenient access to qualified doctors, diagnostics, and treatments, ensuring that no one is left behind.”

This collaboration is expected to transform the healthcare landscape across Nigeria, making healthcare services more accessible, affordable, and effective.

 


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Africa Digital Awards Honours Mayomi Tonye as Outstanding Technology Personality in Healthcare Management

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Mrs. Mayomi Tonye, a distinguished healthcare administrator and innovator, has been honored with the prestigious title of Outstanding Technology Personality in Healthcare Management at the Africa Digital Awards 2024.

This recognition celebrates her remarkable contributions to the healthcare industry, leveraging cutting-edge technology to create value, drive profitability, and achieve operational success across various healthcare institutions under her management.

Mrs. Tonye Mayomi has consistently demonstrated excellence in integrating technology into healthcare practices, revolutionizing traditional methods and setting benchmarks for efficiency and innovation. With over a decade of experience in healthcare management, her expertise spans across general practice medicine, dentistry, oncology, dialysis care, and psychiatric care, both in Nigeria and the United States.

Through her visionary leadership, Mrs. Mayomi has overseen the successful deployment of digital solutions that have enhanced patient care, streamlined workflows, and optimized the profitability of healthcare facilities.

These include implementing state-of-the-art CRM systems for hospital operations, integrating telemedicine platforms to increase accessibility for patients, and utilizing data-driven insights for improved decision-making in patient and resource management.

Under her guidance, institutions such as UPSILLON Care Hospital and Upscale Wellness have thrived, incorporating advanced tools like 3D dental lab technology, digital patient flow systems, and online pharmacy solutions. These innovations have significantly improved patient experiences while ensuring cost-effective and timely access to healthcare services.

Mrs. Mayomi’s visionary contributions extend beyond operations to fostering talent and entrepreneurship in the healthcare sector. Through her consultancy firm, Ty’s Med Spaces, she has been instrumental in setting up modern healthcare facilities and equipping future healthcare administrators with the skills needed to excel in a digital era.

Speaking on the award, Mrs. Mayomi expressed her gratitude and reaffirmed her commitment to advancing healthcare through technology. “This recognition is a testament to the transformative power of technology in healthcare. I am deeply honored to receive this award, and it inspires me to continue innovating and driving positive change in the industry.

“My goal has always been to bridge the gap between quality healthcare and technology, ensuring that patients receive the best care possible while optimizing resources for long-term growth.”

The Africa Digital Awards serves as a platform to recognize and celebrate individuals and organizations driving digital transformation across various sectors on the continent. Mrs. Mayomi Tonye’s recognition reaffirms her position as a trailblazer in healthcare management and a champion for the integration of technology into healthcare practices.

This accolade underscores Mrs. Mayomi’s commitment to shaping the future of healthcare in Africa, ensuring that innovative solutions translate into accessible, efficient, and sustainable healthcare systems for all.

 


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