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Infobip Recognised as Communications Platform Leader by Analyst Firm Gartner

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Silvio Kutic
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Infobip, Global cloud communications platform has been named a Leader in the Communications Platform as a Service (CPaaS) market by analyst firm Gartner. In the first Gartner Magic Quadrant for CPaaS, Infobip is recognised as a Leader for its overall completeness of vision and ability to execute.

Silvio Kutic

Silvio Kutic

In its Competitive Landscape CPaaS report, Gartner said: “the communications platform as a service market is evolving beyond APIs to encompass the entire customer journey. Existing conversational commerce use cases are broadening to become conversational everything.

”In the same report, the analyst recommended CPaaS providers must: “construct customer experience as a service (CXaaS) offerings to target the entire customer life cycle by encompassing not just CPaaS, but also contact centre, customer data platform (CDP) and conversational artificial intelligence (CAI), as well as customer journey orchestration.” Gartner also recommended providers: “accelerate time to value for customer experience (CX) by providing tools such as user-friendly templates, ‘solutions in a box’ for advanced use cases, improved visual builders and detailed journey analytics.”

To meet these evolving demands, Infobip recently launched Experiences, a revolutionary generative AI-powered, no-code journey builder that helps businesses engage customers, foster loyalty, and drive growth.

Infobip Experiences enables organizations to orchestrate customer journeys and save time with a library of journey templates from onboarding and engagement to retention and loyalty.

Alongside its network of 43 data centres and 9,700 global connections, of which 800 are direct operator connections, customers cite Infobip’s worldwide reach and scale, along with its delivery and latency guarantees, as key differentiators.

Silvio Kutić, CEO at Infobip, said: “We believe the Gartner recognition of Infobip as a Leader in the CPaaS market reflects the investments we’re making to provide innovative new products and services alongside our global reach and scale.

“Moreover, our acquisitions of U.S. messaging heavyweight OpenMarket and VoIP provider Peerless Network have cemented our superior position in America alongside our market-leading offer globally.

“As a result, we offer a global one-stop shop for omnichannel interactions and communications. But we’re not stopping now. With the CPaaS market forecast to grow to $30.6 billion by 2026, we are keeping our foot on the gas to ensure we remain the leading full-stack omnichannel communications platform for every platform.”

Gartner’s Magic Quadrant reports are a culmination of rigorous, fact-based research in specific markets, providing a wide-angle view of the relative positions of the providers in those markets. Providers are positioned into four quadrants: Leaders, Challengers, Visionaries, and Niche Players.

 


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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ST Team Partner Proxy Coding School to Launch Free Tech Skills Initiative

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ST Team has partnered with Proxy Coding School to launch the ST Tech Academy, a free training programme aimed at empowering individuals with cutting-edge tech skills.

The academy, which begins its first cohort on March 10, will provide training in full-stack web development, cybersecurity, Web3, Python, UI/UX, graphics, and more.

According to Mr.Trust Otorudo, Regional Head of Smart Treasures in Lagos, the programme is designed to bridge the gap in tech education and provide opportunities for individuals to acquire in-demand skills.

“We are excited to partner with Proxy Coding School to launch the ST Tech Academy.

“Our goal is to empower individuals with the skills they need to succeed in the tech industry, and we believe that this partnership will help us achieve that goal.”

The programme is open to ST Team members from different skill levels and background, and admission is free.

The ST Team has also announced plans to provide living wages stipends to certain categories of individuals, including teachers, public officials, the disabled, widows, and orphans, starting from April.

With the launch of the ST Tech Academy, the ST Team and Proxy Coding School are poised to make a significant impact in the tech education space in Nigeria.


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Hotspot, Clear Blue Consortium Ink MOU for Solar-Powered Mobile Sites

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Hotspot, Nigerian last-mile connectivity and tower operator, has signed a Memorandum of Understanding (MoU) with a consortium led by Clear Blue Technologies, solar-power company to deploy 312 solar powered mobile sites across Nigeria.

Hotspot, Clear Blue Consortium Ink MOU for Solar-Powered Mobile Sites

Under the deal signed earlier this week at Mobile World Congress 2025, the sites will feature Clear Blue’s Illumience Smart Power solar solution designed for telecoms infrastructure.

The Clear Blue consortium also includes Empower New Energy, which provides clean energy project financing across Africa, and Netis, which specialises in operating and managing telecom infrastructure and will the installation, operations, and maintenance services for the project.

Miriam Tuerk, CEO, Clear Blue, said the consortium has the expert skills and capabilities to quickly design, build and operate the network, solar power and tower sites.

“As everyone active in the telecom market in Africa is aware, it is a difficult operating environment with challenging TCO targets. And yet, it is probably the largest untapped telecom market in the world with significant growth potential”, said, Morenikeji Aniye, CEO, Hotspot.

“Clear Blue brings an innovative technology and service capability which, together with an innovative business model and structure, enables us to deploy and operate these sites while meeting stringent service and TCO targets.”

Clear Blue noted that the deal is subject to final contract negotiations and signatures.

Assuming everything goes according to plan, Hotspot will roll out the solar-powered sites at the end of this year.

 


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More Clients Turn to Glo’s Bulk Data Service

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Technology company, Globacom, has been experiencing substantial increase in the adoption of its Bulk Data services by enterprise clients. This surge reinforces the appeal of Glo’s innovative data solution among corporate organizations, schools, and tertiary institutions.

Glo’s Bulk Data offering is a user-friendly self-service portal that enables enterprise customers to gift data to other customers. This feature allows sponsors to allocate specific data amounts for free navigation of mobile apps or websites, with the sponsor covering the costs.

The service is particularly beneficial for educational institutions, which can purchase the Schools’ Bucket Data plan for students’ academic usage, valid for 90 days.

The Gifted Data Plan on its part, is available for a 30 days validity and offers flexibility, allowing sponsors to gift data to multiple Glo subscribers in various sizes, ranging from 200MB to 10GB, depending on the Pack the Gifting customer has subscribed to.

Sponsors can also customize SMS notifications to beneficiaries, setting Glo’s product apart from others in the market. Beneficiaries can easily check their balance by dialing *127*0# on their devices.

Glo’s Bulk Data service has become an attractive solution for enterprise clients seeking efficient data management, thanks to its flexibility, customization options, and user-friendly features.

The Bulk Data service is designed specifically for bulk data buyers, including corporate entities, schools, and tertiary institutions.


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