Telecom
Infobip Unveils AI Hub for AI-driven Conversational Customer Experiences

Infobip, Global cloud communications platform has launched AI Hub, a comprehensive artificial intelligence (AI) overhaul of its platform to help businesses to create seamless end-to-end conversational experiences across the whole customer journey.
Integrating advanced analytics, AI, and generative AI features with Infobip’s core Software-as-a-Service (SaaS) portfolio, AI Hub supports digital transformation. It enables businesses and brands to build end-to-end conversational customer journeys, enhancing customer engagement whether for marketing, sales or support and driving business growth with minimal effort and no coding knowledge.
In launching Infobip AI Hub, the global cloud communications platform collaborated with Microsoft to develop new ways of integrating generative AI within its customer engagement suite and offer even more conversational experiences to consumers. Infobip integrated OpenAI’s ChatGPT model through Microsoft Azure OpenAI Service into its Infobip AI Hub to help ensure that Infobip-used language models are secure, isolated from the outside world and no end customers’ data is exposed to potential security threats.
Becoming a conversational ecosystem
Enhancing Infobip’s global communications platform, AI Hub enables organizations to create tailored customer experiences with the help of generative AI and advanced analytics to drive conversational transformation for their customers. Brands can build journeys across the full range of customer experiences, whether for support, marketing, or sales.
With Infobip AI Hub businesses can, for instance:
- Use an AI copilot to help navigate the platform and fulfil an automate workflow for tasks, such as customer journey generation, right marketing campaign development, which will enable brands to increase conversions, sales or reduce costs by creating an optimized end-to-end customer engagement journey using GenAI e.g., purchasing flows where it’s possible to re-engage the consumer over chat channels to keep bringing them back into purchasing flows
- Create the right campaigns across social media channels and email campaigns to promote products using generative AI to create the draft copy and visuals
- Ensure customer loyalty through a smart nurture program, with advanced analytics, customer behavior, and sentiment tracking plus churn prediction
- Leverage AI client insights, giving detailed insights on their profile and predicting next action
- Assist agents by providing AI analyzed insights, previous call summaries and suggested replies
- Create conversational experiences in chatbots with virtual agents, trained and constrained on the specific client datasets
Businesses and brands can use AI Hub as a full stack or component products to complement other tools, such as Salesforce, HubSpot, and more. The launch supports Infobip’s strategy of becoming a conversational ecosystem that enables digital transformation in the conversational age.
Infobip recently helped digital insurance business LAQO create 24/7 customer support through a GPT-enabled chatbot providing fast, accessible, and personalised responses to customer queries. The chatbot frees customer agent time to focus on more complex issues and offers scalable customer service.
Silvio Kutić, Chief Executive Officer at Infobip, said: “The customer journey is evolving from a fragmented experience across multiple channels to a conversational experience in one place.
“Cloud infrastructure, conversational chat apps and generative AI now allow conversations between businesses and consumers, enriching customer experiences and consolidating disparate customer journeys into one seamless experience.
“To facilitate this transition, we have launched AI Hub, which provides an end-to-end platform across the full customer journey integrating and upgrading current Infobip SaaS solutions with AI and connecting marketing, with sales and support”.
In September 2023, Infobip was recognised for its ability to execute and completeness of vision in the first Magic Quadrant™ for the Communications Platform as a Service (CPaaS) market.
Telecom
MTN Plans Second Public Offer in Nigeria

Ralph Mupita, president,MTN Group, has announced plans to reduce its shareholding in MTN Nigeria through a public offer after it returns to profitability.
The group aims to cut its stake from 76 percent to 65 percent in line with its longstanding commitment to deepen local ownership, according to ITWeb, South African tech publication.
Mupita, who disclosed the plan during an editors’ roundtable meeting this week, said “The only localisation we have as MTN Group is we have potentially a sell-down in Nigeria at some point in time, approximately 11 percent. This is something we have said long ago, that over time, we would want more Nigerians owning the company, and we are prepared to sell down to 65 percent. We are at around 76 percent,” he said.
The anticipated offer would mark MTN’s second major retail public offering in Nigeria, following its 2021 sale of 575 million MTN Nigeria shares to local investors.
That offer was oversubscribed, resulting in the allocation of 661.25 million shares, including a 15 percent greenshoe option. This reduced MTN’s stake in its Nigerian unit to 75.6 percent from 78.8 percent.
More than 126,000 investors participated in that round, including retail and institutional investors such as Nigerian pension funds, representing approximately 6.5 million contributors.
At the time in 2022, MTN Group announced plans to further reduce its stake to approximately 65 percent from 75.6 percent.
Mupita confirmed that the Group would only proceed with a new offer once MTN Nigeria resolves its negative equity position and resumes dividend payments.
Currently, MTN Nigeria’s shares are trading at N235 per share.
Despite reporting a revenue of N3.36 trillion in 2024, a 36.03 percent bump from N2.47 trillion in 2023, it posted a loss after tax of N400.44 billion, a 192.25 percent rise from N137.02 billion in 2023.,
This negative performance was driven by macroeconomic headwinds, including record inflation and a steep devaluation of the naira, which raised operating costs and wiped out investor value.
MTN Nigeria has fallen behind MTN South Africa as MTN Group’s largest revenue contributor.
However, the Group is projecting a rebound in 2025, citing key drivers such as recent tariff adjustments, operational restructuring, and improving macroeconomic indicators in Nigeria.
Speaking at the roundtable, Mupita highlighted that the Group is anticipating a V-shaped recovery in Nigeria’s service revenue. He pointed to the recent structural reforms, such as the removal of fuel subsidies, the naira stabilisation, and improved dollar availability.
“The continued normalisation of these factors, particularly naira stability, should have positive impacts on consumer spending power and our business operations,” Mupita noted in the Group’s financial statement for 2024 recently.
Telecom
MTN Staff Commission New Set of Classrooms at Iwerekun Community High School

In a remarkable demonstration of corporate volunteerism, MTN staff, through the Y’ello Care initiative, have renovated a school block at Iwerekun Community Senior High School, Lakowe. This effort has restored hope and significantly improved learning conditions for both students and teachers.
The project, led by dedicated MTN employees, is part of the annual Y’ello Care campaign, which focuses on empowering communities through education, digital inclusion, and economic support.
Prior to the renovation, students at Iwerekun Community Senior High School faced challenges, including deteriorating classrooms that hindered effective learning. Recognising the need for intervention, MTN staff stepped in to transform the learning space, creating a safe, conducive, and inspiring environment for both students and teachers.
At the commissioning ceremony, Honourable Jamiu Tolani Alli-Balogun, Commissioner of the Lagos State Ministry of Basic and Secondary Education, acknowledged the significance of MTN’s contribution to education: “The education sector worldwide thrives on collaboration and commitment between public and private partners. MTN’s generous contribution is truly recognised, and I express my deepest gratitude for its unwavering commitment to supporting education in Lagos State. This new facility will provide a conducive environment for teaching and learning, enabling our students to reach their full potential.”
Representing the Ojomu of Lakowe, Prince Mukaila Adeola expressed the community’s gratitude: “This is a rare opportunity, and it is not every day that Lakowe benefits from such support. We truly appreciate MTN for this contribution, and we look forward to even more support in the future.”
The renovated school block is equipped with improved water supply and an inverter included in a serene environment that enhances the learning experience. This renovation will ensure that students and teachers have a more comfortable and sustainable academic setting.
Speaking on the significance of the project, Tobe Okigbo, Chief Corporate Services and Sustainability Officer (CCSSO) at MTN Nigeria, emphasised the personal investment of MTN staff: “I want to emphasise that this commissioning was made possible by the dedicated staff of MTN. Although MTN has a Foundation funded by 1% of the company’s annual profits, the credit for this commissioning goes to the MTN Nigeria staff members who, through their personal contributions, made this happen.”
Beyond the fresh coat of paint and structural improvements, initiatives like this create a lasting impact and a sense of hope in the lives of the students. The addition of a reliable power source and water facility means that students no longer have to struggle with poor infrastructure, allowing them to focus on their education.
For many students, access to quality education remains a challenge—not just because of financial barriers but also due to poor infrastructure, lack of resources, and limited teacher support. Programmes like Y’ello Care, alongside other education-focused volunteer initiatives, are helping to fill these gaps by creating safe, well-equipped learning environments and equipping students with knowledge beyond the classroom.
With the successful completion of the Lakowe school project, MTN reaffirms its commitment to education and youth development. The company encourages more organisations to embrace volunteerism and community service, as collective action remains a powerful force for societal progress.
Telecom
Scandium Introduces TestPod to Revolutionize Software Testing Across Africa and Beyond

Today’s software ecosystem is moving fast, building quality digital products has never been more crucial and more complex. As teams accelerate release cycles using a blend of manual and automated testing, one persistent issue remains: test management is fragmented.
That’s the problem TestPod, a newly launched test management platform from the team behind Scandium, is built to solve.
TestPod officially launched on Friday, April 11, 2025, offering software teams (whether in Africa or anywhere else) a much-needed solution to centralize and track their testing processes across platforms and test types. Whether it’s manual, automated, exploratory, accessibility, performance, or regression testing, TestPod brings visibility, structure, and speed to fragmented QA workflows.
“We spoke to over 200 teams at different African startups and enterprises, and despite having some automation in place, at least 90% are still heavily reliant on manual testing, just like their global counterparts,” said AbdulAzeez Ogunjobi, CEO and Co-Founder of Scandium Systems.
He explains that while Scandium’s AI-powered no-code automation suite is already being used across web, mobile, and API products globally, TestPod addresses a more foundational gap: organizing and managing all forms of testing—not just automation.
“Furthering our mission to help teams build bug-free digital products, we’re launching TestPod to help them organize their software testing operations, regardless of what kind of testing they need to do,” he added.
The timing is critical. According to the World Quality Report 2024–25, 68% of organizations are exploring Generative AI in their QA workflows, but most still lack clarity on what tests are running, what’s failing, and how test coverage aligns with ongoing releases.
Meanwhile, Africa’s digital economy is booming. A recent McKinsey report estimates it could contribute over $712 billion to continental GDP by 2025. The continent now holds more than 1.1 billion registered mobile money accounts, and in 2023 alone, over $1 trillion in transactions were processed across Instant Payment Systems, according to AfricaNenda. Regulations are tightening. Quality, reliability, and user trust are becoming more central, as the continent churns out more tech solutions in expanding sectors.
Testing isn’t just about automation. It’s about knowing what’s working and what’s broken.” noted Sodeeq Elusoji, CTO and Co-Founder of Scandium. “The real bottleneck in testing isn’t always a lack of automation—it’s lack of visibility. You can’t improve what you can’t track, and that’s what TestPod delivers.”
Unlike traditional tools that prioritize rigid workflows, TestPod is lightweight, modern, and flexible, designed for agile teams who need to move fast. It supports test case authoring, tagging, execution tracking, and real-time dashboards.
“Testing has evolved, but the way teams manage tests hasn’t caught up. We’ve seen teams with advanced automation pipelines still tracking test outcomes in spreadsheets and Slack.” said Jafar Alabi, Vice President of Products and Business Development at Scandium.
While it integrates seamlessly with Scandium’s no-code test automation suite, TestPod is framework-agnostic, making it a perfect fit for teams using Selenium, Playwright, Cypress or other custom test stacks.
Backed by a proven team with success building Africa’s first no-code test automation platform, Scandium has already achieved 6-figure ARR and powers test automation across 120+ organizations in 15+ countries. With TestPod, they’re expanding that impact even further—from test execution to test orchestration.
TestPod is now available at testpod.io. Early access is open globally and free for teams of all sizes.
As Africa’s tech scene continues to accelerate—with fintech, health tech, and mobility leading the charge, TestPod is built to ensure these innovations are not just fast but flawless.
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