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Insurance Professionals Urge Operators to Embrace Digitisation

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The Chartered Insurance Institute of Nigeria has urged insurance operators to evolve, embrace change and digitise their processes to enable them to meet customers’ needs and expectations.

This was part of the communiqué issued at the end of its 2021 Insurance Professionals Forum in Abeokuta, Ogun State, with the theme ‘The insurance industry in the digital age’.

The professionals urged the regulator to encourage, support and facilitate the digitalisation change in the insurance industry and provide guidance for other stakeholders.

They said, “There is a need for data analytics to promote digitisation; there is an urgent need for the adoption of digital sales agents.

“There is a need to promote ethical standards within the industry so as to earn public trust in services provided by operators; and to take advantage of the existing payment system in Nigeria with a view to promoting multiple premium payment methods such as USSD and mobile app.”

The CIIN highlighted the need for professionals to secure the insurance industry space with digitalisation.

It recognised the need for professionals to learn and acquire new soft skills required to achieve digital operations.

The institute stressed the need to assess or evaluate the impact of digitisation on the operations of the insurance industry and take collaborative efforts to manage the risks exposures

Speaking at the conference, the Commissioner for Insurance, Mr Sunday Thomas, said, “The insurance industry is currently lagging behind and needs to reassess its business model, re-evaluate its strategy and make the digital agenda a high priority.

“If this is not done, it will be difficult to deliver on customers’ expectations and new entrants, insurtech companies and leading digital competitors, will take advantage of this weakness. It is time for insurers to evolve and do the needful.”

He said this would require a different set of skills, culture and operating model.

According to him, the only explorable option for the industry is to maximise its positioning in the digital age as waiting is not an option.

He said that an insurance company in Columbus, Ohio, US, had embraced the use of AI, cloud computing, machine learning to enable everyone with smartphone get a motor rate based primarily on their driving behaviour, rather than relying on historically based demographic data to determine rates.

Thomas said, “The commission is desirous of a fully digitised industry. More so, the COVID-19 pandemic has accelerated the adoption and the use of digital technologies in the Nigerian insurance sector.

“To this extent, on September 1, 2021, the NAICOM Portal was successfully launched. In order to ensure effective and efficient utilisation of the portal, the commission directed all operators to integrate, connect and upload five years historical data of all policies issued from January 1, 2016 to NAICOM Portal on or before March 1, 2021.”


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E-Financial

CBN’s New Directive: Banks to Trade Foreign Currency Deposits

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Central Bank of Nigeria (CBN) has authorized banks to trade with foreign currency deposits made under its new amnesty initiative, the “Disclosure Scheme.”

This directive, intended to boost transparency and economic resilience, was issued on November 5 and signed by CBN officials John Sonojah and Adetona Adedeji.

The “Disclosure Scheme,” launched on October 31, offers individuals and businesses a nine-month window to deposit foreign currencies with amnesty assurances, aiming to strengthen Nigeria’s financial sector.

According to CBN’s guidelines, banks—including commercial, merchant, and non-interest banks (CMNIBs)—can trade these foreign currency deposits, known as Internationally Tradable Foreign Currencies (ITFCs), unless participants choose to invest them directly.

However, banks must ensure the funds remain available to depositors upon request.

CBN outlined the role of banks in facilitating this scheme. Responsibilities include opening designated domiciliary accounts, issuing receipts within 24 hours of deposit, and maintaining confidentiality as per Nigerian data protection laws.

Additionally, banks are required to report all ITFC transactions and ensure compliance with regulatory frameworks, including anti-money laundering and terrorism financing laws.

Participants in the scheme can convert foreign currency deposits to naira at the prevailing exchange rate without restrictions on withdrawals.

The scheme’s transparency measures, combined with the flexibility for participants to manage their foreign deposits, are designed to build confidence and encourage wider participation.


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E-Financial

9PSB Promotes Financial Literacy @ World’s Savings Day 2024

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9 Payment Service Bank (9PSB), a leading digital payment service provider committed to advancing financial inclusion in Nigeria, observed World Savings Day 2024 by conducting a financial literacy and mentorship programme for students at Fountain Heights Secondary School in Surulere, Lagos.

This initiative aligns with the Central Bank of Nigeria’s (CBN) directive for all financial institutions to implement financial literacy programmes aimed at students, youth, and the public. The goal is to instill a culture of financial discipline, savings, and prudent money management practices among Nigerians.

At the event, Tolani Jemi-Alade, Chief of Business Planning, Operations, and Resources at 9PSB, addressed the students, underscoring the importance of cultivating positive financial habits, particularly considering economic uncertainties. She stressed the need for young individuals to integrate into the formal financial system, stating,

“We encourage every young person with a regular income to open a bank account as an essential step towards financial independence and savings for future needs. Money is necessary for day-to-day transactions and to manage unforeseen circumstances. Early planning is crucial, as these needs are inevitable.”

Tolani further highlighted the significance of World Savings Day, as championed by CBN, which aims to raise awareness of financial literacy and promote a culture of saving, particularly among students and youth. She emphasized the importance of understanding and leveraging formal financial services for long-term financial security.

Oladimeji Saka, Lead for Retail Banking and Customer Acquisition at 9PSB, echoed these sentiments, noting that financial literacy should begin at an early age. He advised that parents play an instrumental role in guiding their children through transitional stages to adulthood, equipping them with the necessary financial knowledge to manage their finances responsibly.

In his remarks, the Vice Principal Academics, Mr. Romanus Emegwakor, who represented the Principal of Fountain Heights Secondary School, expressed his gratitude to 9PSB for their commitment to empowering students with financial knowledge.

“We are extremely appreciative of 9PSB for this invaluable financial literacy programme. It is crucial for our students to understand the significance of financial discipline, and we believe this initiative will help them develop the necessary skills to make informed financial decisions in the future,” he said.

World Savings Day is an annual global campaign dedicated to educating individuals, particularly the youth, on the importance of prudent financial planning and saving through formal banking systems.


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Kekere-Ekun, CJN Blames Reliance on Telecom Services for Online Banking Glitches

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Kudirat Kekere-Ekun, chief Justice of Nigeria and chairman of the Board of Governors, National Judicial Institute Justice has blamed telecommunications companies for the glitches experienced in the country’s banking sector.

Kekere-Ekun, CJN Blames Reliance on Telecom Services for Online Banking Glitches

Kudirat Kekere-Ekun, chief Justice of Nigeria

Kekere-Ekun said this in her keynote address at the 2024 National Workshop for Justice and Judges on Legal Issues in Telecommunications with the theme, ‘The Role of the Judiciary in Accelerating Digital Transformation in Nigeria.’

The blame on telcos comes in the wake of multiple glitches in online services. On August 14, 2024, customers reported that the Guaranty Trust Bank (GTBank) website was down, leading to speculation that it had been cloned and customer data intercepted.

The CJN said, “I will like to quickly bring our attention to two issues which I consider to be pivotal and which revolve around cyber security and the attendant challenges of exploring the digital space.

“The first is the increased risk of the personal data of consumers being misused or compromised by unscrupulous persons, thus necessitating the need for improved strategies and innovation for consumer protection in the telecommunications sector.

“Also, worth noting are deficiencies in the Banking Sector and which are attributable to reliance on digital services provided by the Telecommunications Sector. There is for instance the major challenge posed by electronically backed transactions which is commonplace in the Banking Sector.”

The CJN said these glitches have led to several issues including hacking of online banking platforms as well as banks being compromised.

“Concerns in this regard include the spate of customers whose online banking platforms have been hacked, as well as banks being compromised due to technological glitches not factored into their day-to-day operations. Consequently, these and several other challenges have resulted in a number of disputes which frequently require adjudication,” she said.

Kekere-Ekun said the deployment of technology in telecommunications plays a pivotal role in the advancement economic system of any country.

She, however, said there is a need to proffer solutions to legal issues arising from digital services provided by the telecommunications sector.

“It is also my expectation that the forum will equip Judicial Officers with the technical skills required for adjudicating disputes arising from the sector and keep them abreast with global standards and best practices,” she added.


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