Telecom
Integrating Challenged Group in Universal Access Effort
One section of the Nigeria society that seems not to have been carried along in both services and programmes such as promos by telecommunications operators is the Challenged Group.
Challenged group comprises people with one form of disability or the other which incapacitated them from competing effectively with physically fit in the society.
In recognition of this ugly trend, the Nigerian Communications Commission (NCC) sometime last year held an interactive session with the group and found that they are left out and exposed to compete with physically fit in the society in the use of services provided by telecom operators when their disability did not allow them.
It was in view of this that the commission held a consultative forum with operators in the telecommunications industry in July last year on how to assist this group and old people through a special service and tariff.
Ms. Lola Emekporia, director, Consumer Affairs, NCC, said the commission also discovered from the commission’s interaction with the group that they constitute 25 per cent of the society. She stressed the need for urgent attention as to the way services are provided in order that they are carted for.
It was also noticed she added, that billing platform that support checking of account balance through short message service does not accommodate this group as those of them that are visual impaired can not know their account balance. Deactivation of audio/voice prompt facility used by visual impaired people by GSM operators. It added that the operators that have not deactivated the service charge between N20 to N25 for using that service. It was observed that promotions run by operators exclude challenged group by the way it is structured.
The neglect being suffered by the challenged group and old people in the country by telecommunications service providers is not specific to Nigeria, they are as well faced with similar neglect in some others countries that informed the focus of the International Telecommunications Union (ITU) Asia-Pacific Regional Forum on Mainstreaming ICT Accessibility for Persons with Disabilities, held in Bangkok, Thailand from 25 to 27 August 2009. The forum shared a range of critical policy and regulatory measures to promote accessible information and communication technologies (ICT) for persons with disabilities.
The Forum was hosted by the Ministry of Information and Communication Technology (MICT) of Thailand, and marked the first coordinated effort to promote implementation of the ICT provisions of the United Nations Convention on the Rights of Persons with Disabilities (UN CRPD). The Convention puts rights to ICT accessibility on a par with well-recognized rights to accessibility to transportation and the physical environment, such as ramps to buildings for those in wheelchairs.
The Forum was opened on behalf of Ranongruk Suwanchawee, Minister of Information & Communication Technology for Thailand, who in her message to delegates called the UN CRPD "a significant step for all of humanity, since its main purpose is to protect and ensure the full and equal enjoyment of all human rights and fundamental freedoms by all persons with disabilities, and to promote respect for their inherent dignity."
It is expected that the UN Convention will make assistive ICT technologies as common as wheelchair ramps and audible signals for traffic lights, which have already become standard in many parts of the world. Assistive technologies include screen readers (which read content from websites out loud for the visually impaired), captioning or sign language on television for the deaf, cell phones that include features such as special volume control, large character touch pads and predictive text features, as well as the adoption of accessible website design by both the public and private sectors.
As of last month, 142 countries have signed the UN CRPD. "The 64 nations that have already ratified the convention represent over two-thirds of the world’s population. Gaining the right to ICT access for the 650 million persons living with disabilities around the world has made the legislative, policy and regulatory activities related to digital accessibility a major priority among ITU Member States," said Sami Al-Basheer, director of ITU’s Telecommunication Development Bureau.
The number of persons with disabilities is increasing worldwide, due to aging populations in some countries, as well as war and civil conflict, natural disasters, malnutrition and other causes.
ITU organized the Forum together with the United Nations Economic and Social Commission for Asia and the Pacific (ESCAP). The event welcomed some 140 participants from 21 countries, including policy makers, regulators, operators, industry representatives, NGOs and disabled persons organizations, as well as experts and ICT professionals including disabled persons from across the region and beyond.
It was supported by the National Telecommunications Commission of Thailand (NTC), Australia’s Department of Broadband, Communications and the Digital Economy (DBCDE), and the National Electronics and Computer Technology Center (Nectec).
Dr Eun-Ju Kim, head of the ITU Regional Office for Asia and the Pacific, said the Forum demonstrated that the Asia-Pacific region is leading the ICT accessibility agenda of the UN CRPD through multi-stakeholder partnership. "There is significant momentum in the region and a great level of awareness of the need to promote ICT accessibility. This Forum enabled countries in the region to not only provide a platform to all stakeholders but also share their innovative practices," she said.
The Government of Thailand, which has ratified the UN CRPD, is working on implementation by establishing learning centres nationwide that include assistive technologies such as Braille printers and digital talking books for use by the visually impaired. There are also plans to use closed captioning for television programming to promote use by hearing impaired users.
ITU and its partner, the Global Initiative for Inclusive ICTs (G3ict), recently teamed up to develop an online Toolkit for Policy Makers on e-Accessibility & Service Needs for Persons with Disabilities, to assist national regulators, policy makers and legislators to implement measures and foster national programmes supporting the digital accessibility agenda of the CRPD. At the same time, ITU is a major champion of the role of agreed international standards for ICT accessibility development. ICT accessibility standards applied to different technologies will help manufacturers gain access to global markets and leverage economies of scale in production and distribution. Users benefit through lower costs and the assurance that equipment will integrate and work efficiently with other ICT systems.
At the consultative forum NCC held with telecom operators, service providers pledged their willingness to support the challenged group through implementation of policies geared towards the benefit of members of the group.
Olajide Aremu, technical manager, Globacom, said that there should be clear policy on what is expected of operators to implement to assist the challenge group.
Operators were urged to look at designing a programme or service for the challenged group as part of their over all marketing strategy and not as if they doing the group a farvour, as such effort forms part of universal access which ensures that nobody is left behind in the provision of telecommunications services.
Deolu Ogunbanjo, president, National Association of Telecommunications Subscribers of Nigeria (Natcomms) said that his association had made representation to NCC at the commission’s consumer outreach programme held in Ile-Ife, in which they are seeking implementation of certain service and policies in favour of the challenged group.
He noted that the use of voice prompt to check account balance is yet to be implemented by GSM operators except GloMobile that charge for the service. He said if other operators in the GSM space which accounts for greater percentage of subscribers as well as coverage, provide the voice prompt platform for checking of account balance it would have taken care of agitation of blind people in the society.
Ogunbanjo, added that Code Division Multiple Access (CDMA) service providers have both platforms on their network and are not charging for it.
He also emphasized on the need for operators to provide a system that allows deaf people to lodge complain and solve problems associated with service provision through data on their phone, which presently is not available. He explained that the argument by operators that such people could use internet and send email to their customer care department, did not provide access to greater percentage of deaf people as most of them don’t have access to the internet especially those living in rural areas.
Challenged group are as important as physically feet in the society and therefore should be carried along especially in the provision of telecommunications services by address their unique challenge through the provision peculiar services. NCC as the regulator of the industry need to monitor effectively the implementation of recommended challenged group and old people oriented services by telecommunications operators, in line with the United Nations Convention on the Rights of Persons with Disabilities (UN CRPD).
Telecom
GSMA Urges Governments to Prioritise Affordable Spectrum Costs to Support Global Digital Growth

The GSMA released its latest ‘Global Spectrum Pricing Report’, highlighting that average spectrum prices have not reduced in line with operator revenues over the last decade — putting significant pressure on their ability to invest in essential network infrastructure.
The report shows that, whilst both consumer prices for mobile services and the average cost of spectrum have fallen, the overall cost burden on mobile network operators (MNOs) has actually risen sharply. Global cumulative spectrum costs now account for 7% of operator revenues, a 63% increase over the past ten years.
Meanwhile, the average revenue generated per megahertz (MHz) of spectrum has declined by 60% over the same period. Although costs per MHz have fallen by up to 75% in some bands since 2014, operators have increased spectrum holdings by 80% over the same period to cope with bandwidth demand, driving up the overall cost.
A gigabyte of data is far more affordable today than ten years ago, with operators experiencing a staggering 96% fall in revenue per GB between 2014 and 2024. However, these falling revenues, when combined with the proportionately high cost of acquiring spectrum, restrict operators’ ability to invest in expanding and improving mobile networks, particularly 4G and 5G. The report shows that higher spectrum costs correlate directly with lower network coverage and reduced mobile speeds, impacting consumers and slowing the development of digital economies worldwide.
Vivek Badrinath, Director General of the GSMA, said: “The mobile industry sits at the heart of the digital economy, enabling services and opportunities that transform lives. But a dollar can only be spent once, and high spectrum costs can choke investment at a time when the need for affordable, reliable connectivity has never been greater. Governments and regulators must prioritise spectrum pricing that reflects market realities and fosters long-term digital growth. By ensuring spectrum is affordable, they can unlock faster network expansion, better service quality, and greater digital inclusion for all of their citizens.”
The Global Spectrum Pricing Report also highlights that public policy choices — such as setting artificially high reserve prices, creating artificial scarcity, and attaching onerous licence obligations — have often contributed to inflated spectrum costs. In some countries, spectrum costs can reach as high as 25% of operator revenues.
The GSMA urges policymakers to adjust spectrum prices in line with current market conditions and the economic realities faced by operators. With nearly 1,000 spectrum licences set to expire worldwide by 2030, upcoming renewals present a critical opportunity to reset pricing policies to drive investment in the next generation of mobile networks.
Telecom
Sophos Launches MSP Elevate Program to Boost MSP Growth and Profitability

Sophos, a global leader of innovative security solutions for defeating cyberattacks, today launched MSP Elevate, a new business-accelerating program for managed service providers (MSPs). With the new program, Sophos enables MSPs to expand their business with high-value, differentiated cybersecurity offerings that elevate their customers’ cyber defenses and rewards growth with additional investment to fuel further success.
With the increasing complexity and sophistication of today’s cyberattacks, organizations are increasingly turning to MSPs for 24/7, human-led monitoring and management of their cybersecurity environments. This has made Managed Detection and Response (MDR) a major focus for MSPs with 81% currently offering a MDR service, according to the Sophos MSP Perspectives 2024 report.
MSP Elevate helps MSPs to differentiate themselves as a high-value provider to customers by delivering unique business-enhancing benefits, including an exclusive high-value Sophos MDR service offering.
Managing multiple cybersecurity platforms is a major overhead for MSPs and consumes valuable billable hours. MSPs estimate that consolidating on a single platform would slash their day-to-day management time by 48%.
MSP Elevate includes Network-in-a-Box bundles that enable MSPs to manage the full network stack through the unified Sophos Central platform, freeing-up staff for business generation activities.
Furthermore, the single biggest perceived risk to MSP’s businesses is the shortage of in-house cybersecurity expertise.
Sophos’ network solutions respond automatically to threats across the customer environment, enabling MSPs to elevate their customers’ defenses without adding workload.
“MSP Elevate is the first of many business-driving MSP programs following the powerhouse union of Sophos and Secureworks,” said Chris Bell, senior vice president of global channel, alliances and corporate development.
“As a channel-first organization that defends more than 250,000 customers of MSPs, we are constantly looking for opportunities to reward our partners and invest in their success when they grow their business with us.
“MSP Elevate fuels long-term growth for our partners by providing MSPs with exclusive solution access, discounts, rebates and training to deliver the best possible value to customers.”
Sophos MSP Elevate program benefits include:
· Exclusive Access to the Sophos MDR Bundle for MSP: Includes access to Sophos MDR Complete premium service tier with 24/7 incident response, 1 year data retention, Sophos Network Detection and Response (NDR), and all Sophos integration packs, enabling defenders to leverage all available telemetry from across the customer environment to accelerate threat detection and response.
· Simplified Sales Process: Speeds up time to deployment and reduces MSP overhead. With the new MDR Bundle for MSP, partners can quickly and easily allocate a single SKU to the customer for all their current and future MDR needs.
· Discounted Network-in-a-Box Hardware Bundle: Access to Sophos’ advanced network security solutions, including Sophos Firewall, Sophos Switch and Sophos Wireless Access Points at a significant discount. These products work together to automate threat response and are managed through Sophos Central.
· Growth-Based Rebates: As part of our commitment to grow with and invest in our partners, the program will recognize and reward MSPs that increase their Sophos MSP monthly billings.
· Architect-Level Training Courses: Equip MSPs to increase their in-house services delivery capabilities with trainings on Sophos Endpoint and Sophos Firewall.
· Invite-Only Access to Sophos Summits: Gain exclusive access to hands-on training and enablement, Ask the Experts sessions, attend exclusive Sophos events and meet with Sophos executive leadership to influence the Sophos roadmap and MSP strategy.
· Future benefits: Introduction of new program benefits to increase MSP’s profitability, customer defenses and overall value as a service provider.
“MSP Elevate enables MSPs to quickly deploy a comprehensive MDR service that eliminates blind spots by leveraging all available telemetry from across the customers’ environment,” said Raja Patel, chief product officer, Sophos. “This enhanced visibility accelerates threat detection and response while delivering improved return for customers on their existing technology investments. Furthermore, the service adapts seamlessly as the technology environment evolves over time, future-proofing customers’ defenses and providing both commercial and cybersecurity peace of mind.”
MSP Elevate is a non-exclusive commitment to sell Sophos’ best-in-class cybersecurity solutions available on the Sophos Central platform, including Sophos MDR, Sophos Endpoint powered by Intercept X, and Sophos Firewall. To access the program benefits, MSPs need to commit to a minimum monthly spend for a 12-month period. As a pre-requisite to joining MSP Elevate, partners need to be part of the MSP Flex program, which enables MSPs to offer Sophos solutions on a monthly billing basis.
“Joining MSP Elevate is a no-brainer. This new program adds further rocket fuel to the MSP growth trajectory we’ve enjoyed with Sophos over the last 17 years. Not all MDR offerings are the same, and I’m excited to be able to offer a superior service based around value and quality of outcomes that will elevate my customers’ defenses and differentiate my business in this increasingly crowded market,” said Craig Faiers, sales director, Arc.
With 80% of MSPs offering MDR through a specialist vendor for delivery*, partners can choose to have Sophos fully deliver the MDR service or to use Sophos to augment in-house teams, including for the provision of out-of-hours coverage. This is particularly important considering 88% of ransomware attacks start outside of standard business hours, according to Sophos’ Active Adversary report.
Sophos MDR is the service most trusted by MSPs to secure their clients and currently defends more than 18,000 MSP-managed customer environments against advanced threats, including ransomware. This unmatched breadth of customer coverage delivers unparalleled insights into attacks on MSP-managed environments that are continually leveraged to update customers’ defenses in real-time, optimizing their protection from ever-evolving attacks.
To learn more about MSP Elevate, visit www.sophos.com/elevate. Sophos partners can sign up for the MSP Elevate Program on the Sophos Partner Portal at https://www.sophos.com/en-us/partners/partner-portal.
Telecom
Get Ready: Google Unveils 8 Game-Changing Android Updates

Google’s annual I/O developer conference is a hub for exciting product updates. This year, “The Android Show: I/O edition” offered an early preview of Android’s future. Packed with groundbreaking news, these updates will transform our Android interactions.
Android, the world’s most popular OS with over 3 billion active devices, continues to innovate, bringing practical benefits and new possibilities.
For people in Africa, these advancements promise easier, safer, and more personal digital lives. Let’s dive into how Android’s latest offerings empower users across the continent:
1. Your Device, Your Canvas: The Expressive Evolution of Android and Wear OS
Tired of a generic phone look? Android 16 and Wear OS 6 introduce Material 3 Expressive, a significant design makeover. It’s about making your devices truly personal and easier to use. Imagine animations reacting to your touch, like icons subtly shifting when you dismiss a message, making interactions feel alive. Born from research with over 18,000 users, the result is beautiful, enjoyable interfaces.
Customize phone colours and quick settings – place your flashlight for easy access. On smartwatches, the design wraps smoothly around round screens, and your watch face theme will colour the entire system. For users in Kenya, South Africa, and Nigeria, where personal expression is key, this means technology that truly reflects you.
Availability: Coming to Android 16 and Wear OS 6. Pixel devices first later this year, then other manufacturers.
2. Driving Just Got Smarter: Gemini Becomes Your Ultimate Co-Pilot
Remember when your car was just for driving? Now, with Gemini, Google’s smart AI assistant, coming to your car, every journey becomes more productive and enjoyable. Whether you use Android Auto with your phone or have a car with Google built-in, Gemini is designed to be your ultimate co-pilot.
Imagine talking naturally to your car, without needing to remember specific commands. You can ask Gemini to find the best local food along your route and even get summaries of reviews. If you’re messaging a friend who prefers a different language, Gemini can remember to always translate your messages for them. It can even help you find the location of your child’s soccer game that got buried in your email!
But Gemini isn’t just for navigation. On longer drives, you can ask it to summarise the news, or give you a quick rundown of a book for your book club. It’s like having a knowledgeable friend riding shotgun, ready to help with anything from finding a charging station near a park to helping you prepare for a big meeting.
This smart integration means less distraction and more convenience, making your time on the road in Nairobi, Johannesburg, or Lagos more efficient and fun.
Availability: Android Auto in coming months; Google Built-in later this year (new Lincoln Nautilus, Renault R5, Honda Passport).
3. Beyond the Phone: Gemini Smarts Extend to Your Watch, TV, and More
Gemini’s intelligence is expanding beyond your phone to your Wear OS smartwatch, TV, and future Android XR smart glasses. On your Wear OS watch, get help hands-free: set gym locker reminders while baking or find restaurant details from an email. Google TV will get Gemini later this year for movie recommendations or educational content for kids.
Future Android XR headsets (starting with Samsung) will use Gemini for immersive experiences like vacation planning. Expect personalized, proactive help for a seamless, intelligent experience across your Android devices. Gemini Live’s camera and screen sharing capabilities are available now for Android users (no Advanced subscription required).
Availability: Wear OS in coming months. Google TV later this year. Android XR with Samsung’s first headset later this year.
4. Never Lose Anything Again: Find Hub for All Your Belongings
Android’s “Find My Device” is evolving into Find Hub, a central spot to locate tagged items and track friends and family (with permission). Easily track luggage, keys, or confirm a loved one’s safe arrival from one app. Find Hub supports more devices and Bluetooth tags (July, Mokobara, Pixbee). Ultra-wideband (UWB) tech (first on moto tag) offers precise tracking down to a few feet.
Later this year, satellite connectivity arrives for supported devices, enabling tracking without mobile coverage – ideal for adventures. Airline partnerships (e.g., British Airways, Singapore Airlines) will help locate luggage by sharing tag locations. For those in Africa facing varied network coverage or frequent travel, Find Hub is a powerful tool.
Availability: Rolling out with new compatible devices/tags later this month (UWB on moto tag). Satellite connectivity later this year. Airline partnerships early next year.
5. Crystal Clear Communication: RCS Messaging Soars
Android has championed RCS (Rich Communication Services) for simple, reliable, feature-rich messaging, regardless of phone type. Success is clear: over a billion daily RCS messages in the U.S. alone enable high-quality photo/video sharing and improved group chats. RCS offers features like read receipts, typing indicators, and large file sharing directly in your standard messaging app for seamless communication.
Availability: Globally available within Google Messages.
6. Smarter App Management: Google Play Protect Gets More Intelligent
Malicious apps are a constant threat, and Android is making it even harder for them to hide and cause trouble. Google Play Protect, Android’s built-in security scanner, is getting smarter to keep you even safer.
One tricky tactic used by bad apps is to hide or change their icon, making them hard to find and remove from your device. Now, Google Play Protect’s live threat detection will spot this sneaky behaviour and alert you, so you can easily remove the unsafe app.
Google Play Protect also checks every app before it’s installed on your device, no matter where you download it from. It uses advanced on-device machine learning to quickly identify new and emerging threats. This means if an app shows suspicious patterns – like trying to steal information or control your device – Play Protect can warn you before you even install it! These rules are updated frequently to ensure you’re protected from the latest malware.
These updates mean better, faster protection against unwanted and harmful apps, keeping your phone and data safe without you having to do anything extra.
Availability: Google Play Protect updates for faster malware detection (using new on-device rules) are now available globally for all Android users with Google Play services. Live threat detection for hidden app icons will be available for Google Pixel 6+ and a selection of new devices from other manufacturers in the coming months.
7. Comprehensive Mobile Theft Protection: Stronger Than Ever
The loss or theft of a phone can be devastating, not just for the device itself, but for the sensitive information it contains. Android has been a leader in theft protection, and these new updates make it even harder for thieves to access your data or reset your device.
Building on last year’s comprehensive suite of features, Android is further hardening its Factory Reset protections. This means that if a thief tries to wipe your phone without your authorization, key functionalities will be restricted. You’ll also get more control over the Remote Lock feature, with the addition of a security question to prevent unauthorized actions.
A key new protection in Android 16 targets a common scam tactic: thieves trying to access one-time passwords (OTPs) on your locked screen. In high-risk scenarios – when your phone isn’t connected to Wi-Fi and hasn’t been recently unlocked – Android will hide OTPs on your lock screen. This ensures that only you can see them after unlocking your device, protecting your online accounts.
These continuous improvements demonstrate Android’s commitment to keeping your personal and financial information safe, even if your phone falls into the wrong hands.
Availability: Hardened Factory Reset protections and enhanced Remote Lock (with security question) are coming later this year. OTP lock screen protection (hiding OTPs in high-risk scenarios) will be available in Android 16. Identity Check for Pixel and Samsung One UI 7 devices is expanding to more manufacturers on supported Android 16 devices.
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