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iSON BPO Commissions Abeokuta Call Centre

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Africa’s leading IT and ITeS company, iSON has further expanded its footprints in Nigeria with the commissioning of its latest State-of-Art Call Centre in Abeokuta, Ogun State as part of its efforts to upskill the youth of Nigeria to better manage the customer experience of its clients’ (MTN) subscribers and to move towards bringing Off Shore Call Centre business to Nigeria.

The new Call Centre, further provides dignified white collar employment opportunities for over 1000 indigenous youth who are also poised to benefit tremendously from the talent upskilling prospects, the company’s Skill Development facility offers.

The new Centre, similar to the previous establishments, has been purpose-built to adhere to the iSON BPO’s global standards. It is the fourth Call Centre that the company has set up in Nigeria, including two in Ibadan and another in Ilorin, while more Centres are earmarked for other parts of Nigeria in the near future.

Built to specification, the ultra-modern call center will serve iSON’s growing clientele in Nigeria, whilst training new employees on global best practices for customer service-delivery.  The call center is equipped with the latest technology to enable iSON to keep to their commitment of delivering superior call center services throughout the country.

Speaking on the launch, Group CEO of iSON Group, Pravin Kumar restated the Group’s commitment to constantly upskill the youth of Nigeria and provide improved Customer Experience.

“Nigeria is a very important market for us at iSON, and this explains the level of our investment in the country and our commitment to the development of its ICT industry,” he said.

According to him, part of iSON’s core strategy for Nigeria and Africa is to invest in the development of local systems and the upskilling, growth and empowerment of local talent, and expressed the belief that the new call centre will help reduce the unemployment rate in the Ogun state and its environs.

“The commissioning of the new Centre means over 1,000 more jobs created for the youth and we are happy to be making such impact in the lives of the people in communities where we operate. We have always stood by our policy of bringing jobs and IP to people rather than the other way round and not to outsource local work out of Africa. We remain focused on doing our part to develop the economy and we will continue to invest in the development of local manpower,” he said.

With a reputation for its ability to deliver cost-effective outsourcing solutions to its clients across the ASEAN region, iSON BPO helps its clients improve their business performance by allowing them to streamline and improve their key business functions. 

Throughout the countries in which they operate, iSON focuses on employee training and capability development, which in turn enables them to better attend to their clients’ needs, as the iSON BPO staff are trained and developed to adhere to world-class standards.


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E-Business

Expert Urges FG to Harmonise NIN, BVN to Tackle Crimes

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Noble Ajuonu, head, Sydani Technologies Ltd., has urged the Federal Government to harmonise National Identification Number (NIN) and Bank Verification Number (BVN) to tackle crimes and insecurity in the country.

Expert Urges FG to Harmonise NIN, BVN to Tackle Crimes

Ajuonu made the call at a media roundtable, organised by Sydani Group in Abuja.

The News Agency of Nigeria (NAN) reports that the roundtable focuses on driving sustainability through a comprehensive analysis of Nigeria’s key development areas.

Ajuonu said that Nigeria could overcome its security challenges and pave the way for a safer, more secure future for all Nigerians by embracing technology and implementing practical solutions,

“We need to harmonise data, prioritise seamless integration of databases like NIN, BVN, and security agency records, establish clear protocols for data sharing and access, with robust safeguards against misuse,’’ expert said.

According to him, the unified data pool will empower intelligence gathering and targeted operations.

He also called for investments in smart surveillance, intelligent video analytics software, training of personnel in data analysis, interpretation of data in real-time to combat crimes.

“There is need to implement a legal framework for call interception in criminal investigations, with strict oversight to prevent abuse, encourage community cohesion, training of tech savvy security personnel with tech-enabled tools.’’

Ajuonu also urged the government to address infrastructure deficit in technology, saying that technology was all encompassing to address insecurity.

“According to the National Identity Management Commission (NIMC), as of December 2023, only 104.2 million Nigerians had been enrolled for the National Identity Number (NIN).’’

Ajuonu added that over 122.2 million citizens left uncaptured for NIN were people in rural areas where enrolment centres, digital services were limited.

“Most crimes are being perpetuated from rural communities and this lack of comprehensive identification creates a gap where elements not captured in the national database can constitute public nuisance, crimes.

“There is the inadequacy in the integration of NIN, BVN and Voters Identification Number (VIN).

“Advanced call interception and analysis tools, used successfully in other countries, could provide invaluable insights into criminal networks and operations but infrastructure is lacking,’’ he said.

Also, Mr Godfrey Petgrave, the Agricultural Expert, Sydani Group, called for empowerment of smallholder farmers with access to finance and training to enhance productivity.

According to Petgrave, Nigeria requires policy reform and institutional strengthening to improve agricultural practices and embrace digital agriculture solutions to address food insecurity.

Mr Akolade Jimoh, another expert of the group on health, advocated for expanded community-based health insurance programmes for rural and underserved areas.

Jimoh added that the country needed to encourage Public Private Partnership to revolutionise products design and quality improvement on health services.


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Konga launches Infinix Brand Week with Incredible Deals

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Konga, Nigeria’s leading composite e-commerce group, is thrilled to announce the launch of amazing deals at its Infinix Brand Week. Infinix, a leading global smartphone brand known for its innovative products and cutting-edge technology promises exclusive discounts and special offers on select smartphones, marking an exciting milestone in the realm of online shopping.

Shoppers can expect nothing short of extraordinary deals on a wide range of Infinix products, all available exclusively on the Konga online platform. With discounts of up to 30% off, this partnership between Konga and Infinix aims to redefine the shopping experience for tech enthusiasts across Nigeria.

Konga Brand Week has become synonymous with excitement and unbeatable deals, and this year’s edition is no exception. In addition to exclusive discounts on Infinix smartphones, shoppers can explore a diverse array of products across various categories, including electronics, fashion, home essentials, and more.

“At Konga, we are dedicated to providing our customers with the best shopping experience possible,” said Rita Ohaedoghasi, VP Marketing at Konga. “The Infinix Week during Konga Brand Week allows us to continue delivering on that promise by offering incredible discounts and special offers on some of the most sought-after smartphones in the market.”

To stay updated on the latest developments and exclusive deals during Konga Brand Week, shoppers are encouraged to connect with Konga across all platforms, including social media and the Konga website. Don’t miss out on this opportunity to score big savings and elevate your tech game with Infinix and Konga.


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Study Reveals Software Programmers to make Full Use of AI Code Assistants

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Gartner predicts that by 2028, 75 percent of enterprise software engineers will use Artificial Intelligence (AI) code assistants, up from less than 10 percent, currently.

According to a Gartner poll of 598 global respondents conducted in the third quarter of 2023, 63 percent of organisations are now testing, deploying, or have previously implemented AI code assistants.

AI code assistants provide for more capabilities than only code development and completion, notes the research firm.

According to Gartner, the use of AI code assistants can lead to higher work satisfaction and retention, resulting in lower turnover costs.

Philip Walsh, senior principal analyst at Gartner, comments: “Software engineering leaders must determine ROI and build a business case as they scale their rollouts of AI code assistants.

“However, traditional ROI frameworks steer engineering leaders toward metrics centred on cost reduction. This narrow perspective fails to capture the full value of AI code assistants.”

Gartner notes that software engineering leaders must “reframe the ROI conversation from cost reduction to value generations”.

Walsh adds: “Calculating time savings on code generation is a good place to begin building a more robust value story. To convey the full enterprise value story for AI code assistants, software engineering leaders should connect value enablers to impacts, and then analyse the overall return to the organisation.”

 


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