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iStore Ikeja Mall opening Offers Customers’ Experience for Nigerians

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After waiting several years to purchase genuine Apple products from reputable source, Apple products customers in Nigeria’s commercial capital, Lagos were delighted to formally welcome the first official iStore, reports Nigeria CommunicationsWeek.

Accessibility to official Apple products will increase in Nigeria with the opening of the first iStore locally – iStore Ikeja Mall. This one-of-a-kind retail store welcomed its’ first customers last week and thereby effectively making it more convenient for Nigerian consumers to purchase Apple products and accessories.

The iStore retail concept was first introduced in South Africa, where there are currently 13 stores in Johannesburg, Pretoria, Cape Town and Durban. These unique Apple destination stores offer innovative ideas regarding retail design, interactivity, customer service and support to provide an unrivaled shopping experience.

Rutger-Jan van Spaandonk, iStore’s executive director said: “We are thrilled to be opening the first iStore in Nigeria. iStore’s expert team and amazing customer service are the hallmarks of iStores throughout South Africa and we will strive to deliver the same in Nigeria.”

Miss Modupe Ise-Oluwatope, a banker said she was delighted witness the Apple store unveiling. “Yes, I had to be here to witness the event. It’s delightful knowing that nobody will sell fake to you anymore.”

iStore Ikeja Mall has been designed as a base for the Nigerian Apple community, where customers are encouraged to learn how to get the most out of their Apple products through hands-on product experiences and professional advice.

 Convenient free services such as in-store tech support and product setup and demonstrations will be available from a knowledgeable team of Apple heroes.

In addition to these value added services, iStore Ikeja Mall will offer free training through a tailored programme that covers Apple hardware and software, which provide customers with the opportunity to get to know their Apple products better.

Furthermore, iStore Ikeja Mall offers Apple enthusiasts the peace of mind that they are purchasing from an official channel partner approved by Apple.

Customers are provided with the benefit that if any repair issues arise during the warranty term, the product will be repaired or replaced by an Apple Authorised Technician and there is a required level of support that is mandatory for Apple Authorised Resellers.

 In addition to support and the standard warranty, iStore Ikeja Mall will offer an extended warranty of 1 year free of charge for all iPads.

The extra year of warranty extends the standard warranty to a 2 year period*. In order to qualify, customers must provide proof of purchase from iStore Ikeja Mall and register their iPad on www.isocietynigeria.com. More information is available on the extended warranty from www.isocietynigeria.com

In celebration of the iStore Ikeja Mall opening, customers will get a free sleeve or cover with the purchase of any iPad or Macbook. Visit www.myistore.com.ng for more information and to download the voucher for this promotion that can be used during opening month.

Van Spaandonk said the “iStore Ikeja Mall will offer more than just shopping – customers will have a unique retail experience in a world-class ambience. Nigerians are encouraged to treat iStore as the ultimate destination to test drive or purchase Apple products.”

The Lagos iStore offers customers two years of full warranty – the first year of warranty is supported through Apple’s warranty pro


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E-Business

Report Reveals Most Organisations Fear AI-driven Cyberattacks but Lack Key Defences

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A recent Kaspersky study reveals that businesses are increasingly worried about the growing use of artificial intelligence (AI) in cyberattacks.

According to the findings, 70% of surveyed companies in the Middle East, Turkiye and Africa (META) region reported a rise in cyber incidents over the past year, with over half of respondents (53%) noting that many of these attacks were likely AI-driven.

The study underscores the reality that AI, which has revolutionised numerous industries, is now also empowering cybercriminals, adding an additional layer of complexity to the threats businesses face.

In its latest study titled “Cyber defense & AI: Are you ready to protect your organisation?” Kaspersky gathered the opinions of IT Security and Information Security professionals working for SMEs and Enterprise-level companies regarding new challenges in protecting their organisations against cyberattacks involving the use of AI.

Leveraging AI by cybercriminals is a serious concern for 73% of respondents from the META region. The pressure of this challenge is pushing companies to reassess their cybersecurity strategies and look for solutions that are both proactive and comprehensive.

To effectively tackle AI-amplified threats, businesses in the META region consider regular training to build internal expertise (94%), highly qualified personnel (94%), and relevant external cybersecurity expertise (93%) as the most important factors for protecting their organisations.

They also recognise the importance of having enough staff in their IT teams (91%) and using third-party security solutions (89%).

Despite rising awareness, the study reveals a concerning gap in readiness among many companies.

Over half of the organisations surveyed in the META region lack crucial resources needed to address these sophisticated threats – 56% don’t have the relevant external cybersecurity expertise at their disposal, 51% report that their IT teams are not large enough, 44% lack highly qualified staff, and 45% fall short in regular training efforts.

Additionally, 49% of respondents do not think they have adequate security solutions in place, exposing them to potential vulnerabilities. While most respondents claim to know how to address this lack of resources, the fact remains that they aren’t in place.

“The cybersecurity landscape today mirrors past challenges, with businesses questioning if current solutions suffice. Ransomware, once a primary threat, now demonstrates a dangerous surge, and business decision-makers start questioning the causes of this resurgence.

“The recent hype around AI offers an easy, if not entirely correct explanation. In reality, while using AI to create convincing phishing messages or more effective reconnaissance may be of some help, the root causes are most often more straightforward: cybercriminals have become more organised, better at collaborating, developing innovative attack strategies, and lowering the barriers for less skilled and resourceful attackers.

“So, while it’s useful to keep an eye on AI progress that can enable both attackers and defenders with new options, there are solid strategies companies can – and should – implement immediately.

“Companies should prioritise securing critical IT infrastructure with robust, multi-layered solutions that offer a unified security context. An XDR ecosystem, combined with skilled expertise – whether in-house or through a managed service – can greatly enhance defences.

“Additionally, ongoing employee training, including cybersecurity basics and safe AI practices, adds another critical layer of protection for the organisation,”  says Oleg Gorobets, corporate infrastructure protection expert at Kaspersky.

 


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Dr. Krishnan Bags Icon of Innovation and Digital Transformation in Africa @ CIO Awards

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Dr. Krishnan Ranganath, Regional Executive, West Africa at Africa Data Centres, a seasoned ICT and Telecommunications industry veteran, has been recognized as the “Icon of Innovation and Digital Transformation” at the prestigious CIO & C-Suite Conference & Awards.

The award, presented by Edniesal Consulting Limited, acknowledges Dr Krishnan’s significant contributions to Africa’s rapidly evolving digital landscape.

With over three decades of experience across multiple industries, Dr Krishnan has been instrumental in driving digital innovation and fostering strategic partnerships across the continent. His visionary leadership has been pivotal in addressing Africa’s unique challenges, including limited internet access, affordability, and infrastructure.

“We are honoured to recognize Dr Krishnan for his exceptional achievements. His dedication to innovation and digital transformation has made a profound impact on Africa’s technological landscape,” said Abiola Laseinde, CEO of Edniesal Consulting.

In response to the award, Dr Krishnan expressed gratitude to Africa Data Centres and his team, emphasizing the importance of addressing Africa’s connectivity challenges to unlock the full potential of digital transformation.

This latest recognition adds to Dr. Krishnan’s growing list of accolades, including the Lifetime Achievement Award at Africa’s Beacon of ICT Merit and Leadership Awards and recently the Data Centre Personality of the Year award at the 2024 Tech Innovation Awards (TIA).


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Mastercard, Alerzo, and e-Trade Alliance Unite to Enhance Financial Inclusion for 10,000 MSMEs

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Mastercard has collaborated with Alerzo, a leading Nigerian B2B e-commerce company, and the USAID-funded e-Trade Alliance to accelerate the digital transformation of and enhance financial inclusion among micro, small, and medium-sized enterprises (MSMEs) in Nigeria.

This collaboration aims to empower over 10,000 MSMEs with cutting-edge digital and financial solutions, enabling them to achieve sustainable growth and thrive in the digital economy.

Despite Nigeria’s progress in digital technology adoption, MSMEs still face significant challenges, including complex supply chains, reliance on manual, error-prone inventory management, and limited access to essential financial services.

This collaboration addresses these obstacles with user-friendly digital and financial solutions tailored to local MSMEs, such as Alerzoshop, Alerzo’s digital B2B marketplace; and Veedez, a comprehensive digital payment and business management tool, complemented by training initiatives to boost financial and digital literacy.

“Mastercard is committed to driving financial inclusion and empowering small businesses worldwide. Our collaboration with Alerzo, and the e-Trade Alliance in Nigeria provides MSMEs the digital tools and resources needed to thrive in today’s digital economy. By facilitating seamless digital payments and offering comprehensive business management solutions, we are fostering a more inclusive financial ecosystem and driving innovation and growth within the sector.

“This collaboration demonstrates the immense possibilities that can be unlocked through the power of public-private partnerships,” said Folasade Femi-Lawal, Country Manager, West Africa, Mastercard.

Alerzoshop enables MSMEs to stock up using their phones, enhancing their access to suppliers and facilitating secure, efficient and seamless digital payments via Mastercard’s global network.

Veedez is redefining how small businesses operate by helping them digitize processes, unlock new sales opportunities, and increase revenue, with micro-lending services providing vital financial support.

Adewale Opaleye, CEO, Alerzo Limited, added: “We are delighted to collaborate with Mastercard, and e-Trade Alliance for this digital transformation project in Nigeria.

“As the leading partner of choice for informal retailers and MSMEs, we recognize our responsibility to introduce digital retail solutions that will strengthen the economy and facilitate the adoption of a cashless society for the collective benefit of all.

“This initiative is part of our commitment to connecting millions of MSMEs in Nigeria to a world where digital connectivity is integrated into their businesses, making them more profitable and fulfilling.”

This collaboration aims to deliver targeted financial and digital training to 10,000 MSMEs across Nigeria by year-end. Introducing innovative, cost-effective payment solutions like Mastercard’s Tap to Pay, QR codes, Pay-By-Link, and Payment Gateway Services will accelerate digital payment adoption.

Upgrades to Alerzo’s infrastructure will enable seamless payment processing through the Mastercard network, benefitting MSMEs immediately upon signing up for Veedez, available on the App Store and Google Play.

Michael Poor, Senior Manager, Nextrade Group, e-Trade Alliance implementing partner, said, “This public-private sector collaboration underscores our dedication to fostering inclusive economic growth through digital transformation.

“By combining our expertise in skills development for ecommerce, inclusive trade, and access to finance, we aim to support Nigerian MSMEs in overcoming the challenges they face in the digital economy.

“Together with Alerzo and Mastercard, we are committed to empowering small businesses with the knowledge and tools they need to succeed to power more inclusive, sustainable growth in Nigeria.”

This collaboration underscores the commitment of all parties to empower Nigerian MSMEs by furthering the digital transformation of the economy and enhancing financial inclusion.

It supports Mastercard’s goal of bringing one billion people and 50 million micro and small businesses into the digital economy by 2025 and deepening collaborations with international institutions to drive more sustainable, inclusive economic development.


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