E-Business
Konga Says Secured “KongaPay” Boosts Users’ Trust on eCommerce

Konga.com, Nigeria’s largest online marketplace, has tipped its e-payment solution- KongaPay as morale booster for e-commerce market buyers and sellers in the country, as the platform is made available to all users on Konga.
The revolutionary online payment platform allows customers pay for their orders without using the debit cards or having access to the internet, thereby reducing their dependence on “payment on delivery” and restores “trust” among users.
J. R. Kanu, vice president, Payment and Digital Goods for Konga.com, made the remarks while speaking to journalist at the weekend, adding that the product unveiled by Konga.com on June 2015 brings convenience to users.
According to him, through a partnership with Nigerian banks, KongaPay would change the face of online shopping in Nigeria by removing the uncertainties customers associate with pre-paying for goods and services they are yet to receive.
He identified main reasons Nigeria prefer “payment on delivery of goods” to include, the inability to access items ordered; refund of fund should a user decides to cancel transaction; low rated merchants approach to delivery, among others.
These, Kanu said, were taken into considerations while developing the platform that also allows users to perform one-click payments on the Konga marketplace, using the codes to their KongaPay accounts.
According to him: “The customer who wants to use KongaPay will sign in to create his or her own account which will be linked to his or her bank account through a code that will be generated and delivered to his or her mobile phone.
“This code will be used to authorize future transactions initiated by the customer anytime he or she triggers a transaction.”
He said, ”KongaPay is unique in the sense that on the KongaPay platform all payment made are safe and secure as they are held in escrow until the transaction is satisfactorily completed and payments for unsuccessful or cancelled transactions are reversed and refunded immediately”.
He further explained that unlike other online payment platforms, KongaPay eliminates the need for customers to enter sensitive personal information such as credit or debit card details or Internet banking passwords.
Also any customer who has a bank account and a registered mobile phone can use the KongaPay without necessarily signing up for internet banking.
The platform offers convenience for e-Transactions, but presently only on Konga.com platform, with the OTP culled from the user’s bank verification number (BVN), which Kanu said, is more secured and sure-proof against cyber traitors.
This makes KongaPay the first non-banking sector to link BVN to its process through its partnership with the NIBSS.
During a demo session, Gabriel Gab-Umoden, vice president, Marketing, Konga.com, reiterated that upon opening an account on KongaPay, the use gets instant loyalty reward of N500.
Gab-Umoden said that Kongapay is not only more secure but also easier to use than other e-commerce payment methods as sign up and subsequent usage can be completed in just a few steps.
Explaining the process, he said, “What the shopper is required to do to register on KongaPay is select his or her bank, enter his or her name, account number and date of birth and then finish registration by using the code sent via SMS to the individual’s registered mobile number code.
This code will be used to authorize his or her transactions anytime the user shops on Konga.com.
After successful launch and integration with Access Bank, Diamond Bank, Ecobank, FCMB, First Bank, GTB, Heritage Bank, UBA and Zenith Bank, most Nigerian banks now offer access to KongaPay.
“We are unrelenting on our efforts to better the worth of shoppers on Konga.com. We try as much as possible to make sure merchants live up to expectations by offering them tips on quick delivery. Over time, those who find it difficult to deliver accordingly or with low ratings are blacklisted from our special sales period such as Yakata.
“We have zero tolerance for treating shoppers with levity. This is one of the reasons Konga Express was established to speed up delivery and customers have been enjoying the benefits. We are highly customer-centric and are committed towards finding innovative ways of improving our customers’ shopping experience,” he added.
Konga.com since launch in July 2012 has grown to become Nigeria’s largest online mall.
It serves a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Products, personal care and much more.
E-Business
FG Plans to Link Social Register to NIN for Humanitarian Crisis

Federal government has disclosed that efforts are ongoing to link the National Social Register (NSR) to the National Identity Numbers (NIN).
Prof. Nentawe Yilwatda, minister of Humanitarian Affairs and Poverty Reduction, explained that the linked data would assist the country to anticipate crises, mobilize resources faster, and ensure aid reaches those who need it the most.
He said harnessing data would save the country and relevant stakeholders the stress and bottlenecks of outdated processes.
He also identified bureaucratic crisis as the biggest crisis in the humanitarian space which stalls responses to humanitarian issues.
Speaking in Abuja on Tuesday at the National Humanitarian Roundtable programme, the minister said: “People are traumatized by climate change, security threats and economic shock across the country and in the midst of these, we have limited funding.
“The biggest crisis we have is not just the people being killed, the crisis we have is a bureaucratic crisis that does not respond to a humanitarian crisis. Every delay in decision making, every inefficiency in coordination, every shortfall in funding, costs the life of people.
“They say knowledge is power, but knowledge can be destructive too. It can only be power if we use it effectively. By leveraging data and technology, we can anticipate crises; we can mobilize resources faster and ensure aid reaches those who are in need the most and without the bottleneck of outdated processes.
“We are linking the social register to national identity numbers and geotagging all homes of those who are vulnerable across the country so that if there’s any crisis, we don’t need to begin to walk around communities and taking names and asking the States Emergency Management Agency and the National Emergency Management Agency (NEMA) for data.
E-Business
Nigeria Tops as INTERPOL Arrested Over 300 Cybercriminals Across Africa

Kaspersky has recently contributed its threat intelligence data to an INTERPOL-led law enforcement action that aimed to disrupt cross-border criminal networks across the African region that cause significant harm to individuals and businesses.
With seven participating countries in Africa, operation Red Card resulted in the arrest of 306 individuals suspected of links to cybercrimes such as mobile banking, investment and messaging app scams, and seizure of 1,842 devices.
Conducted from November 2024 to February 2025, operation Red Card was delivered through INTERPOL’s African Joint Operation against Cybercrime (AFJOC) and brought together law enforcers from Benin, Côte d’Ivoire, Nigeria, Rwanda, South Africa, Togo and Zambia.
The operation conduct was preceded by a threat intelligence data exchange, which was enriched by INTERPOL and its private sector partners, including Kaspersky. Kaspersky has shared with the law enforcement agency the results of an analysis of samples of a malicious Android application that targeted users in African countries along with the data on related infrastructure.
Altogether, the cybercriminal cases uncovered by the Red Card participants have preyed on more than 5,000 people. Among operation highlights were:
Nigeria: Nigerian police arrested 130 people, including 113 foreign nationals, for their alleged involvement in cyber-enabled scams such as online casino and investment fraud. The suspects, who converted proceeds to digital assets to conceal their tracks, were recruited from different countries to run the illegal schemes in as many languages as possible.
Zambia: Officers apprehended 14 suspected members of a criminal syndicate that hacked into victims’ phones. The scam involved sending a message containing a malicious link which, when clicked, installed malware on the device.
This allowed hackers to take control of the messaging account, and ultimately the phone, giving them access to banking apps. The hackers were also able to use the victim’s messaging apps to share the malicious link within conversations and groups, enabling the scam to spread.
Rwanda: Rwandan authorities arrested 45 members of a criminal network for their involvement in social engineering scams that defrauded victims of over USD 305,000 in 2024 alone.
Their tactics included posing as telecommunications employees and claiming fake ‘jackpot’ wins to extract sensitive information and gain access to victims’ mobile banking accounts. Another method involved impersonating an injured family member to ask relatives for financial assistance towards hospital bills.
South Africa: Local authorities arrested 40 individuals and seized more than 1,000 SIM cards, along with 53 desktops and towers linked to a sophisticated SIM box fraud scheme. This setup, which reroutes international calls as local ones, is commonly used by criminals to carry out large-scale SMS phishing attacks.
Neal Jetton, INTERPOL’s Director of the Cybercrime Directorate, said: “The success of Operation Red Card demonstrates the power of international cooperation in combating cybercrime, which knows no borders and can have devastating effects on individuals and communities.
“The recovery of significant assets and devices, as well as the arrest of key suspects, sends a strong message to cybercriminals that their activities will not go unpunished.”
“Kaspersky is proud to be part of this collaborative effort led by INTERPOL. The evolving threat landscape in Africa requires a multi-stakeholder dialogue and joint efforts of public and private organisations to address the cybersecurity challenges the region faces today.
The Red Card operation is a notable example of such cooperation, showcasing how the expertise of private companies coupled with extensive investigative capacities of law enforcers can foster a more cyber-resilient environment,” comments Yuliya Shlychkova, Vice President, Global Public Affairs, Kaspersky.
Kaspersky and INTERPOL have a vast record of joint operations aimed at combating cybercrime in the African region, with Kaspersky having supported two editions of INTERPOL’s Africa Cyber Surge operations.
Just recently, Kaspersky was also a contributor to INTERPOL’s joint action with AFRIPOL, which last year became the company’s official partner in fostering a more cybersafe climate across Africa. This partnership focuses on sharing Kaspersky’s extensive data on local cyberthreats and cybercrime trends in the region.
E-Business
Five WhatsApp Business Features Every Small Business Should Be Using


WhatsApp continues to be the best way for people and businesses to get business done in Nigeria. With its efficient features, the WhatsApp Business App has become an indispensable tool for small businesses, helping them streamline communication, enhance customer engagement and drive sales. And we know customers love communicating with businesses over WhatsApp too, as nearly 80% of people globally message with a business at least once a week.
Whether you’re just starting out or looking to optimise your business operations, here are five essential WhatsApp Business features that can elevate your efficiency and customer interactions.
1. Catalog – Showcase Your Products and Services
Gone are the days of sending multiple images and descriptions individually to customers. With the Catalog feature, you can create a digital storefront where customers can browse your offerings within WhatsApp. This is just like a mini-website which makes it easier to showcase your products, prices and descriptions in an organised way.
How to Use It: Go to Business Tools > Catalog. Add product images, videos, names, descriptions and pricing.
2. Quick Replies – Save Time on Repetitive Questions
Answering the same customer questions repeatedly? Quick Replies let you create preset responses for frequently asked questions, saving you time and ensuring fast customer service.
How to Use It:Go to Settings > Business Tools > Quick Replies. Create and save responses such as a greeting message or order confirmation. Use the shortcut “/” to insert a quick reply in any chat
3. Labels – Stay Organised and Track Conversations
Managing multiple customer interactions can be overwhelming, but the Labels feature helps by categorising chats in different ways, such as order status or customer type. You can create labels with different colors or names and add the conversations to an entire chat. This keeps your inbox organised and ensures no customer is left waiting.
How to Use It: Open a chat, tap on the three-dot menu > Label Chat. Assign relevant labels like New Customer, Order Placed, Pending Payment.
4. Away Messages – Engage Customers Even When You’re Away
Never miss a customer inquiry again. Away Messages allow you to set up a greeting or away message, ensuring customers receive timely responses even outside business hours.
How to Use It: Go to Business Tools > Away Message / Greeting Message. Set up a custom message and schedule when it should be sent.
5. Meta Verified – For Enhanced Protection and Account Support
A paid subscription that helps your business build credibility with new audiences, Meta Verified can help drive more engagement and grow your brand. With Meta Verified, you’ll receive enhanced account support, can use WhatsApp across multiple devices and easily create a professional WhatsApp web page that’s tailored to you.
How to Use It: Go to Settings or Business Tools > tap Meta Verified.
WhatsApp Business is packed with features designed to help small businesses grow, stay organised, and engage with customers effortlessly. By leveraging these features, you can enhance your customer experience, increase efficiency and ultimately drive more sales. Start your own journey with the WhatsApp Business app here.
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