E-Financial
Kuda’s Revolutionary Offerings Improve Customer Experience
When pundits say the future of banking is technology, many people seem not to fully appreciate this posturing. Such people critique the assertion based on either the time it took the industry to migrate from the manual banking operations to online service provision or the challenges of transiting the customers, who are hugely analogue in orientation, to becoming technology or internet savvy.
These joined with some of the challenges that come with technology-based operations – proneness to frauds, connectivity issues and so on convince such naysayers that such future is still far away.
From all indications, it seems the “future” in the industry is now. The coming on board of internet banking is redefining the way customers bank today in such a way they never thought possible.
Today prospective customers can open bank accounts and carry out transactions even without going to any of the physical branches of a bank. What’s more? The digital banks seem to be taking the role of technology in banking many notches higher.
Recently, Kuda, the money app for Africans, introduced a set of new features that allow its existing and prospective customers to perform their individual bank transactions with ease. These features are nothing short of revolutionary, going by the power these features repose in the hands of its customers.
Chief among these features in the personal banking category is the use of selfies for authentication – sign-in confirmation, to reset passwords and for revamping bank verification numbers (BVN). With this feature, customers can use their selfies to confirm their sign-in on a new device.
Also, by comparing the selfie taken at BVN registration with the selfie captured at onboarding, customers can confirm true ownership of a BVN and reduce impersonation attempts.
Also in the personal banking category, Kuda customers who don’t have a BVN or a valid ID can send money within the Kuda community with a username instead of an account number. They can also pay bills and buy airtime on the Kuda app.
Kuda also recently launched a self-help portal for its customers to block and unblock their account without human intervention, another step in the company’s efforts to increase account security..
The fintech’s customers can also buy gift cards on the Kuda app to shop globally, and buy JAMB and Direct Entry PINs. Also, customers without access to the phone number on their account can change their phone numbers on the web.
Babs Ogundeyi, the Chief Executive Officer (CEO) of Kuda says these features are in line with the fintech’ overarching mission of improving the banking experience of its customers by conveniently meeting them at the various points of their banking needs.
“Our goal is to deliver the future of financial services to our customers today and we are happy to be delivering this future one aspect at a time. Most of the things no one thought were possible in banking are unfolding before our eyes, thanks to our dedication to innovation.,” he quipped.
E-Financial
SEC Restates Commitment to Transparency in Fintech Regulation
Securities and Exchange Commission (SEC) has assured stakeholders in the fintech space it is committed to ensuring transparency and integrity in the regulation of the space.
Dr. Emomotimi Agama, director general, SEC, said it has provided a level playing field to all applicants.
Agama, stated this during a meeting with Regulatory Incubation and Accelerated Regulatory Incubation Program applicants on Monday.
The SEC DG stated that the commission understands the anxiety and the need to be regulated but added that they have to be very careful even in its desire to be inclusive.
He said, “The process of registration is a very technical process because registration is the hallmark of regulation. It goes beyond onboarding and registering, it requires monitoring, education, and surveillance and all of these are continuous. This journey is a new one that we have not gone through before. As we continue, we will find challenges, which we need to solve because every challenge is solvable.
“I am here to assuage fears being exhibited, we have provided a level playing field but as a government institution we must take things into context while doing this. The groups that were admitted into the ARIP and RI are beginning to see that we have started demanding for some information, operational updates and more regulatory requirements in line with the concept of a Regulation Incubation Programme or a Sandbox as some other institutions call it. In doing this, we are understudying what they are doing and the risk that they pose to investors and to themselves.
“We have not only done that, we have also issued new regulations to the public, which we call an exposure document. If you look at it, it is an upgraded version of our earlier regulations and the regulation making process demands that we get your views as stakeholders before it becomes a regulation.”
Agama stated that the inputs of stakeholders is important as regulators cannot claim to know everything adding that the rules would be amended to include all valid points to make it an all-inclusive document.
He further disclosed that the commission has increased the space to include more regulations to accommodate more individuals, more institutions and more functions because accommodation is the stance of the government regarding the space.
E-Financial
Ecobank Warns against Fraud during Yuletide
Ecobank Nigeria has cautioned customers to be vigilant against fraudsters during the Yuletide while promising uninterrupted access to banking services through its digital platforms throughout the holiday season.
In a statement on Monday, Adeola Ogunyemi, head, Consumer Banking at Ecobank Nigeria, emphasised that customers can continue their shopping and transactions smoothly via the bank’s various digital channels.
Ogunyemi highlighted the Bank’s long-standing commitment to digital transformation, which aims to improve customer experience and provide alternative access to banking services.
Ecobank Nigeria is an affiliate of the Ecobank Group, the leading pan-African banking group.
The bank offers a comprehensive suite of financial services and solutions to consumer, commercial, corporate, and investment banking customers at over 240 branches and 35,000 Xpress Point agencies across Nigeria.
E-Financial
CBN Permits BDC Operators to Buy FX from NAFEM During Festive Season
Central Bank of Nigeria (CBN) has announced that eligible Bureau de Change (BDC) operators will have temporary access to the Nigerian Autonomous Foreign Exchange Market (NAFEM) to purchase $25,000 weekly. This arrangement, aimed at addressing seasonal foreign exchange (FX) demand, will be effective from December 19, 2024, to January 30, 2025.
In a statement signed by T.G. Allu, CBN’s acting director of trade and exchange, the apex bank said BDC operators would buy FX from authorized dealers—banks licensed by the CBN—exclusively to meet retail market demand.
“To meet expected seasonal demand for foreign exchange, the CBN is allowing temporary access for all existing BDCs to the NAFEM for the purchase of FX from Authorized Dealers, subject to a weekly cap of $25,000,” the statement read.
BDC operators must fully fund their accounts before accessing the market at prevailing NAFEM rates, choosing only one authorized dealer for transactions under this arrangement. A maximum price spread of 1% is allowed for retail pricing by BDCs, and all transactions will be reported to the CBN’s Trade and Exchange Department.
The CBN reiterated that personal travel allowance (PTA) and business travel allowance (BTA) remain available through banks for legitimate travel needs. The bank emphasized that all FX transactions must be conducted at market-determined exchange rates.
“The CBN remains committed to a fully functional foreign exchange market and will continue to provide liquidity when necessary to manage price volatility,” the statement added.
Earlier in September, the CBN approved FX sales to eligible BDC operators at a rate of N1,590 per dollar to cater to demand for invisible transactions, reflecting ongoing efforts to stabilize the FX market.
- Telecom2 days ago
From Niche App to Global Giant: TikTok’s Controversial Journey
- Telecom2 days ago
Group Advocates for Digital Rights at 2024 Internet Governance Forum
- Broadcasting2 days ago
Aero Contractors Celebrates Long-Serving Employees at Award Ceremony
- E-Financial2 days ago
CBN Permits BDC Operators to Buy FX from NAFEM During Festive Season
- Telecom2 days ago
Patricia Technologies Begins Repayments to Customers Affected by 2022 Security Breach
- Broadcasting17 hours ago
Africa Magic Announces Call for Entries for 11th AMVCA
- E-Business17 hours ago
Ozi Launches to Redefine $460Bn Global Package Delivery Market
- Telecom17 hours ago
How Artificial Intelligence is Revolutionizing Business Plans for Entrepreneurs