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Lagos State Goes Truly Digital,Partners with Interswitch to Provide Omni-Channel Digital Payment Solutions to Lagosians

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As part of the Lagos State Government’s strategic vision to embrace a digital future through the adoption of innovative technology and processes across all spheres of governance and public-sector service delivery, His Excellency, Mr. Akinwunmi Ambode, Executive Governor of Lagos State announced on Monday, February 19 that effective from the 1st of March 2018, the State Government will fully digitize revenue collection in partnership with Interswitch.

 

In announcing this strategic partnership with Interswitch, which is reputed to be one of Nigeria’s leading financial technology and electronic payment drivers, Governor Ambode stated that the government’s vision is to actualize extensive adoption of electronic channels in the payment of taxes, levies and other government payments.

 

This is with a view to expeditiously improve on the effectiveness of service delivery to residents of the State whilst ensuring greater accountability in line with the vision of the current administration in Lagos State.

 

Governor Ambode, In a statement announcing the partnership, revealed that “to ensure that the government improves on the quality of service delivery to our people, effective 1st March 2018, no payment or taxes will be made by cash henceforth across the State.

 

“Tax payers should be able to pay all legitimate taxes and bills through all payment channels at their own time and convenience.

 

“The transaction process is now going to be everyday, anytime and on weekends.”

 

Explaining further on what informed the Lagos State Government’s resolution to partner with Interswitch to digitize payments and collections in Lagos, Governor Ambode added that “Interswitch has been at the forefront of efficient and secure public sector payments and collections at National and State levels for quite a while now, and we are confident in their ability to provide strong support and the state-of-the-art payment infrastructure, comparable to such obtainable anywhere in the world as well as the capabilities required to facilitate seamless implementation of this policy in a state like Lagos.”

 

Interswitch has equally expressed a commitment to providing omni-channel payment infrastructure which will facilitate seamless transaction processes in revenue collection to make it easy and convenient for the good people of Lagos who can now pay every day, any time and online.

 

In a statement credited to Mitchell Elegbe, Founder and Group Chief Executive Officer, Interswitch “Over the last few years, we have invested extensively in building and continuously developing a variety of payment channels which facilitate real-time transaction through any means desirable by all parties within the payment process.

 

“Our vision at Interswitch is an Africa where payment becomes a seamless part of our everyday lives, and we are resolutely committed to working with Lagos State to embrace a fully digital future, in line with our resolve to continue to create digital transaction solutions that enable individuals and communities prosper across Africa.”

 

In view of this partnership with the LASG, government payments will now be possible through multiple channels including physical payments in any branch of any bank, and using Interswitch solutions such as Interswitch Paydirect, Interswitch Payment Gateway, Quickteller Paypoint, and Mobile Apps/USSD codes of LASG MDAs, thereby encouraging real-time cashless payments directly to the State Treasury. 

 

Observers have lauded this development as a welcome breakthrough in public sector finance, accountability and service-delivery as it essentially underscores the unwavering and forward-thinking dynamism of the Lagos State Government, with effective public-private collaboration at its heart.

 

Interswitch is extremely delighted to collaborate on this partnership and is excited to embark on a fruitful and constructive relationship with the Government. 

 

A statement from the company stated that “Going into the implementation of this, Interswitch will ensure that the full-breadth of our multi-layer platforms would henceforth be deployed for use by all government Ministries, Agencies, Parastatals, Associated Companies and Units.

 

“Interswitch is also committed to continuous innovation to ensure the provision of new and easier payment channels, particularly leveraging such platforms as direct payment from mobile phones.

 

“To facilitate the required awareness, enlightenment and consumer education across all segments of the population across the state, Interswitch is also fully committed to working very closely with the LASG and its relevant agencies with a view to driving adoption and uptake, from the perspective of all stakeholders who need to be engaged – the state civil service and MDAs as well as businesses operating within the state, general public etc.”


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

E-Financial

Afreximbank Decries $330Bn MSME Financing Gap in Africa

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Dr Yemi Kale, Group Chief Economist, Africa Export Import Bank (Afreximbank), has decried that despite micro, small and medium enterprises (MSMEs) constituting over 95 per cent of African businesses, they remain in the shadows of formal finance with a staggering $330 billion funding gap.

In his keynote at the G-20 SME Finance Forum 2025 in Johannesburg, he called for a bold re-imagining of global MSME finance and urged policymakers, financiers and entrepreneurs to build a financial architecture that is inclusive, resilient and fit for Africa’s 21st century.

He listed the obstacles to include information opacity, collateral dependency, policy incoherence, high cost of capital, weak digital infrastructure and entrepreneurial skills gap, which continue to limit MSME growth and competitiveness.

Noting that Afreximbank is acting as an ecosystem builder, he said, it is providing tailored trade and project finance, equity and venture support through FEDA, trade facilitation infrastructure, entrepreneurship and compliance training and targeted instruments for women and youth-led SMEs.


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E-Financial

FCMB Partners Truecaller to Reinforce Customer Communication, Trust

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First City Monument Bank (FCMB), one of Nigeria’s leading and most innovative customer-centric financial institutions, has announced a strategic partnership with Truecaller, the global platform for trusted communication, to transform the way it engages with customers across the country.

This collaboration is aimed at enhancing customer trust, reducing fraud, and ensuring that communication between FCMB and its customers is both safe, trusted, and seamless. With this partnership, FCMB will leverage Truecaller’s Customer Experience Solution and Branded Caller ID to ensure their customers receive transaction alerts, security notifications, and service updates with complete clarity and trust.

All FCMB calls will now display the bank’s verified name, logo, and brand details directly on customers’ mobile screens. This initiative reinforces FCMB’s strong commitment to digital safety, privacy, and customer trust. In today’s financial landscape, where impersonation and fraud are becoming increasingly sophisticated, Truecaller’s Customer Experience Solution is more than just a convenience — it is a vital safeguard for protecting customer relationships and enhancing confidence in every interaction.

In addition to smarter calling experience, FCMB has also activated its Business Page on the Truecaller app. This ensures that customers can independently discover, recognize, and engage with FCMB directly within the Truecaller app, reinforcing trust before the first point of contact is even made.

Together, these capabilities are helping FCMB strengthen its digital identity, reduce customer drop-offs, and improve the overall efficiency and credibility of its outbound communication efforts. Assured Authenticity: Customers can now instantly identify that calls from FCMB are genuine – reducing the risk of phishing or impersonation scams.

Enhanced Experience: Verified Business Caller ID brings clarity and eliminates uncertainty, particularly during critical communications such as security alerts or service updates.

Reinforced Trust: By adopting industry-leading communication capabilities, FCMB reaffirms its promise to protect customers with care, transparency, and innovation. Chief Information Officer at FCMB, Rotimi Famuwagun said: “At FCMB, our customers are at the heart of every innovation.

Through our partnership with Truecaller, we are strengthening communication security and fostering greater trust. When customers see the verified FCMB name along with our brand identity on incoming calls, they can be assured of transparency, authenticity, and care behind every interaction.’’

Priyam Bose, Global Head, GTM & Developer Products at Truecaller, shared: “At Truecaller, our goal is to help brands build meaningful, secure, and transparent communication at scale — especially in sectors like financial services where trust is everything.

“FCMB’s commitment to customer safety and trusted communication by embracing Truecaller Customer Experience Solution, FCMB is setting a new bar for what responsible, modern customer communication should look like — and we’re excited to support them on this journey.


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Don’t Spray, Mutilate Naira – CBN

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Central Bank of Nigeria (CBN)  has warned Nigerians, especially market women, against spraying, hawking and mutilating of the naira, the nation’s national currency.

Don’t Spray, Mutilate Naira - CBN

Olayemi Cardoso, governor, CBN, who was represented by Mrs Hakama Sidi Ali, acting director, Corporate Communications Department, CBN, spoke at the Central Bank Fair, held in Kaduna on Thursday.

He said the Fair was designed as a platform to interact with members of the public on the policies of the CBN for sustainable economic growth and development of the country.

The Fair was themed “Driving Alternative Payment Channels as Tools for Financial Inclusion, Growth and Accelerated Economic Development”.

The CBN boss said the theme was carefully chosen to address the links that catalyse Small and Medium Enterprises (SMEs) and other critical activities for the much-needed price stability.

“I urge everyone here to rely only on information disseminated through the verifiable official channels of the Central Bank of Nigeria. I also encourage you to respect and keep the naira clean. Do not spray, hawk, mutilate or counterfeit the naira. It is our critical national symbol.

“The core objective of this engagement, therefore, is to sensitise members of the public on how the Bank’s policies enhance their lives and livelihood and contribute to the growth and development of the Nigerian economy.

“Our dedicated team is on hand to take us through presentations on different operations of the Bank, ranging from the recent innovations in the Nigerian payments system; microfinance sub-sector activities; developments in the foreign exchange market, protection of financial consumers and all you need to know about the naira.

“The Management of the Bank is committed to stimulating productivity and financial inclusiveness, as well as delivering on its core mandate of monetary and price stability.

“These efforts have already started yielding positive results, which include increases of inflows of foreign investments, positive trade balances and remarkable progress in financial inclusion.

“The CBN has spearheaded several key policies to strengthen the financial system which includes exchange rate unification; to minimise arbitrage opportunities and reduce volatility in the foreign exchange market and cleared over $7bn verified backlog of FX forwards.

“It also include Bank Recapitalisation; to strengthen the resilience and global competitiveness of the banking sector, positioning it to support the $1 trillion economy, launched the non-resident BVN to connect Nigerians abroad with home banking, unveiled the Nigeria Payments System Vision 2028 (PSV 2028); to accelerate digital transformation, deepen financial inclusion, and position Nigeria more strongly in global payments.

“To further protect banks’ customers and strengthen consumer confidence, the CBN launched the Unified Complaints Tracking System (UCTS) to streamline the management of consumer complaints against financial institutions. Alongside this, USSD code (*959#) was also introduced for verifying licensed institutions, and enhancing transparency in the Nigerian financial sector,” Governor Cardoso said.

Speaking earlier, Ahmad Dalhatu, Kaduna branch Controller of CBN, reaffirmed that the CBN Fair is one of the Bank’s major public enlightenment initiatives aimed at sensitising members of the public on the Bank’s policies, programmes, and interventions.

“It serves as a platform to deepen financial literacy, promote transparency, and strengthen trust between the Bank and the Nigerian people.

“Over the years, the Fair has evolved into a veritable channel for fostering two-way communication between the Central Bank and the Nigerian public. It enables us not only to explain our policies but also to listen to your concerns, feedback, and expectations. This year’s event continues in that tradition, and I encourage everyone here to actively participate in the discussions.

“As we navigate the evolving economic landscape—both globally and locally—the need for increased public awareness of monetary policy, financial inclusion, consumer protection, digital payments, and intervention programmes cannot be overemphasised. The CBN remains committed to ensuring a sound financial system and an inclusive economy where every Nigerian can thrive,” Dalhatu said.


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