Layer3, a leading ICT solutions firm, is transforming customer experience across various market segments by introducing cutting-edge technology Customer Experience Management solutions. This will no doubt revolutionize customer experience in Nigeria.
The Customer Experience Management (CEM) solutions will take care of each aspect of the customer journey through all possible points of contact whether in-branch or out-of-branch.
Businesses will benefit from these solutions by having full control over the customers’ interactions with their organizations across their various touch-points, ensuring a convenient customer journey, which makes the customers happy and turns them into loyal customers.
The solutions help businesses build brand equity, gain better word of mouth, decrease customer churn, and improve ROI, which drives business results.
Layer3 has partnered with SEDCO, a global technology leader in CEM. SEDCO’s CEM solutions include Customer Visit Management (CVM), Self-Service solutions, Customer Feedback, Mobile App, Social Media Analytics, Business Intelligence, Omni-Channel Marketing and Digital Signages.
The solutions orchestrate between the various components of a business, be it products, services, employees, or processes, to create a positive and favorable customer experience while optimizing the overall business productivity.
For more convenience, customers can utilize the Self-Service Kiosks which are available 24/7 to get some services partially or completely by themselves, such as cheque book and payment card requests.
They can even purchase physical products by themselves from unmanned self-service shops, such as mobile phones, SIM cards, and tablets.
“We are very excited about the limitless capabilities businesses stand to gain from this comprehensive solution. The smart digital branch experience, for instance, includes the self-service platform that offers teller-less branches experience, enabling banks’ customers to perform any type of banking transactions by themselves beyond the working hours.
The self-service kiosks come pre-loaded with various customizable services and payment options including new customer on-boarding, ATM card issuance and renewal, cheque deposit, personalized cheque printing, and all types of applications including knowing your customer (KYC), and others.” stated Stephen Agogo, Layer3’s Head of Business Development.
“Our mission of making businesses and individuals more successful using technology has propelled us to adopt this advanced technology that will help businesses in their digital transformation journeys. We will empower them to create hassle free efficient work place with minimal work load on employees, maximum productivity and, most importantly, satisfied customers.”, added Mr. Agogo.