Leadway Pensure Pension Fund Administrator, PFA, has introduced the Leadway Pensure Instant Service Assistant (L.I.S.A.). According to the company, the move is aimed at actualising its quest for a seamless, convenient, world-class, always-on customer service experience for its diverse customers.
According to the company, L.I.S.A., an artificial intelligence-powered virtual tech assistant, dubbed the ‘perfect superhuman assistant’, is designed to deliver immersive, seamless, innovative, and real-time support for customers to access services, make their pension requests and receive updates, all on the go.
Speaking on the innovation, Lanre Idris, Managing Director/Chief Executive Officer, Leadway Pensure, said that the introduction of L.I.S.A. reflects the organisation’s commitment to serving its customers exceptionally, leveraging disruptive and technology-enabled innovations for seamless, exceptional service delivery.
He stated: “With L.I.S.A., all the assistance our customers need, from pension updates, balance check-ups, the status of benefit payment, and changes in details, can be accessed from a hand-held device at any time, from any location.
“With this, customers no longer need to worry about waiting in the queue, getting stuck in transit, being held up at a contact centre, or putting a halt to their daily activity to access our wide range of services”.