Mahindra Comviva, Oredoo Kuwait wins CommsMEA Business Services Award

Mahindra Comviva, the global leader in providing mobility solutions, and Oredoo Kuwait have jointly won the CommsMEA Business Services Award for Digital Services Management. The awards were presented at the 11th edition of the Annual CommsMEA Awards held in Dubai.

The award was presented for Mahindra Comviva’s end-to-end Digital Services Management for Ooredoo Kuwait.

The comprehensive suite of digital services includes digital content acquisition, programming and discovery, business analytics, consumer research and overall service operations management. 

By streamlining financial settlements across Ooredoo’s value chain, Mahindra Comviva has helped to improve billing reconciliation and transparency, enable single point charging and reduce revenue leakages for the operator.

Speaking on the win, Mijbil Alayoub, Corporate Communications Senior Director, Ooredoo Kuwait said, “In today’s day and age, digital transformation is no longer a luxury. It is a necessity. Organizations are increasingly moving from a siloes system of transaction to one that is digitally powered and more contextual system of engagement. Our focus on digital transformation has generated top line growth besides leading to improvements in customer satisfaction and increasing active subscriber base.”

Atul Madan, Head of Digital Services, Mahindra Comviva, said: “Winning in a digital era is not just about agility, it is about taking bold decisions, innovating rapidly and exploring new ways of doing business. Our end to end digital services management offering leads to higher business growth for the operators, and providing higher levels of customer engagement, by developing digital ecosystem based on specific consumer needs. We are glad to partner Ooredoo in its digital transformation journey in Kuwait and wishing them even more success in the future.”    

Mahindra Comviva has entered into numerous partnerships with Content and Service Providers that offer music, videos, games, images and other multimedia content and services catering to various ethnicities like Arab, Asian, Philippines, Spanish and many more languages for the Middle East region.