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E-Business

Microsoft Introduces CAPEX Saving CRM Online Service

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Microsoft Nigeria has highlighted benefits of adopting its Dynamics offerings- (CRM and ERP) while also announcing that it is extending availability of Microsoft Dynamics CRM Online to Nigeria.

The cloud-based business application delivers a comprehensive solution that provides businesses with marketing, sales and customer care capabilities which are seamlessly integrated with leading productivity applications such as Office 365, Yammer, Lync, Skype, SharePoint and Power BI.

Speaking at the Microsoft Dynamics Summit held in Lagos, recently, Kabelo Makwane, managing director, Microsoft Nigeria opined that “businesses innovate, grow and prosper when they unite their people, processes and technology and do not have to spend too much on capital expenditure (CAPEX) in a tough economic climate.”

Olatomiwa Williams, head, Microsoft Business Solutions at Microsoft Nigeria explained that  Microsoft Dynamics CRM Online development efforts is focused on understanding what businesses need to better engage with their customers and to have the agility and mobility to meet their needs anywhere, on any device.
 
She said Microsoft provides affordable ERP solutions that help organisations drive efficiency, and also has in its array of offerings, Dynamics AX, Dynamics NAV and Dynamics GP for different customer sizes and requirements.

“Customers are able to achieve flexibility in the way they deploy, so they have a choice in determining how they deploy,” She added that “organizations that cannot afford to deploy robust on premise solution in the past can take advantage of the cloud CRM offering.”
 
With spot-on enablement and capacity building which the technology giant provides for its different Dynamics Certified Partners, customers are enjoined to engage with the right Microsoft partners in order to ensure that their deployment is based on Microsoft’s best practices.

In his presentation on Dynamics CRM Online, Ahmed Salama, Dynamics Business Group Director, Microsoft Middle East and Africa said “CRM bridges customer experience delivery gap and is a comprehensive business and technology platform.”

Karim Hanafy, director, Business Solution ERP, Middle East and Africa, speaking on Dynamics ERP overview, highlighted business challenges which Microsoft Dynamics ERP provides solutions to, to include- people, processes, ecosystem, ever-evolving business needs, increasing employee productivity, collaborating with global partners, amongst others.
 
Customer Relationship Management, an organization’s ability to support, engage and respond to the needs of customers is an increasingly strategic part of any business and only successful organisations understand and have insight into customer needs across every channel, including the Web, social and mobile, to deliver the best customer care possible.

Microsoft Dynamics CRM Online enhances core case management capabilities and helps ensure that organizations can effectively handle interactions in the way each customer prefers and quickly respond to that person’s needs, resulting in a smooth and more personalized experience for each customer every time.

Founded in 1975, Microsoft is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.‎


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Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

E-Business

Massive Cyberattack on X Sparks Worldwide Service Disruptions

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X, formerly known as Twitter, experienced a massive cyberattack on Monday and Tuesday, leading to widespread service disruptions across multiple countries, including the United States, Canada, and the United Kingdom.

Massive Cyberattack on X Sparks Worldwide Service Disruptions

The incident, which saw two major spikes in user complaints, left many unable to access the platform, with reports of outages particularly concentrated on the U.S. coasts.

Elon Musk, owner of X, described the incident as a “massive cyberattack” and hinted at the possibility of foreign involvement, suggesting the attack may have originated from Ukraine.

However, cybersecurity experts have advised caution in drawing conclusions, as initial investigations indicate that the attack was carried out using a variant of the Mirai botnet, a tool often used in large-scale distributed denial-of-service (DDoS) attacks. This botnet employs compromised devices worldwide, making attribution difficult.

The cyberattack comes amid growing concerns over the security of major social media platforms and follows a series of challenges for Musk.

His leadership at X has faced scrutiny over policy changes, while his other ventures, such as Tesla, have recently struggled with declining sales and public backlash over aggressive cost-cutting measures.

The disruption at X has also led to increased conversations on rival social media platforms like BlueSky, where users expressed frustration over the outage.

While Musk has not provided technical details on the scale of the attack, cybersecurity analysts suggest that this incident underscores the vulnerabilities of major online platforms and the complexities in tracing the source of such sophisticated cyber threats.

Authorities and cybersecurity firms are expected to conduct further investigations to determine the true origin and intent behind the attack.

 

 


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Kaspersky Uncovers Sophisticated Deception Campaign using DeepSeek AI as Bait

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Security researchers at Kaspersky have revealed how cybercriminals used geofencing, compromised business accounts and coordinated bot networks to distribute malware disguised as DeepSeek AI software, generating over 1.2 million views on X.

Kaspersky’s Threat Research and AI Technology Research have jointly identified a sophisticated deception campaign exploiting the rapid growth and public interest surrounding DeepSeek AI — a popular generative AI chatbot — in order to distribute malware through fraudulent websites.

In their investigation, Kaspersky researchers revealed that cybercriminals established deceptive replicas of the official DeepSeek website, using domain names like “deepseek-pc-ai[.]com” and “deepseek-ai-soft[.]com.”

A distinctive feature of this campaign was its use of geofencing technology, where malicious websites examine each visitor’s IP address and dynamically alter content presentation based on geographic location, enabling attackers to fine-tune their approach and reduce detection risks.

“This campaign demonstrates notable sophistication beyond typical social engineering attacks,” explained Vasily Kolesnikov, senior malware analyst at Kaspersky Threat Research.

“Attackers exploited the current hype around generative AI technology, skillfully combining targeted geofencing, compromised business accounts and orchestrated bot amplification to reach a substantial audience while carefully evading cybersecurity defenses.”

According to Kaspersky’s analysis, the campaign’s primary distribution channel was the social media platform X. Attackers strategically compromised the social media account of a legitimate Australian company to widely disseminate fraudulent links. This single malicious post drew significant attention, reaching approximately 1.2 million impressions and generating hundreds of reposts.

Researchers determined that these reposts largely originated from coordinated bot accounts — evident due to their similar naming conventions and profile characteristics — indicating a deliberate amplification of the malicious content.

Visitors lured to the fraudulent websites were directed to download a fabricated DeepSeek client application. Instead of the authentic software, these sites delivered malicious installers using the Inno Setup installation platform.

Once executed, these compromised installers attempted to contact remote command-and-control servers to retrieve Base64-encoded PowerShell scripts. These scripts subsequently activated Windows’ built-in SSH service, reconfigured it with attacker-controlled keys and enabled full remote unauthorised access to compromised systems.

All malware payloads connected to this campaign are proactively identified and blocked by Kaspersky security products such as Trojan-Downloader.Win32.TookPS.* variants.


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GBB to Train Over 300 Civil Servants on Govmail

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Galaxy Backbone (GBB), the nation’s foremost digital infrastructure and services provider, is set to train over 300 civil servants, including Email Administrators and Heads of ICT, on the adoption, management, and administration of Govmail—the secure official email platform for Nigeria’s public sector.

The training, which will be conducted in batches throughout the month of March 2025, aims to ensure maximum impact and effective knowledge transfer.

This initiative is in alignment with the Federal Government’s digitalisation agenda, which prioritizes secure, efficient, and technology-driven governance. By equipping civil servants with the necessary expertise to optimize Govmail, the government is ensuring seamless communication across Ministries, Departments, and Agencies (MDAs) while strengthening data security and operational efficiency.

Prof. Ibrahim Adeyanju, the Managing Director/CEO of Galaxy Backbone, reaffirmed the organisation’s commitment to driving Nigeria’s digital transformation through innovative and secure technology solutions.

“As the nation’s leading provider of digital infrastructure, GBB is playing a pivotal role in ensuring that government communications are secured, professional, and aligned with global best practices. This training will enhance civil servants’ ability to effectively utilize Govmail in carrying out their official responsibilities,” he stated.

The training is being conducted in collaboration with the Office of the Head of the Civil Service of the Federation (OHCSF), who has sent out a Circular to all MDAs informing them of this specialized training aimed at providing hands on experience with GOVMAIl features and ensure uniform adoption of and compliance with government approved digital communications standards. This further reinforces the government’s commitment to a digitally-driven public service.

It would be recalled that the Head of the Civil Service of the Federation recently described Govmail as a ‘game changer’ for government communication. This underscores the significance of the platform in enhancing inter-agency collaboration, data sovereignty, and information security across all MDAs.

Through this capacity-building initiative, GBB is reinforcing its role as a key enabler of Nigeria’s digital transformation journey, ensuring that public sector professionals are well-equipped to harness the full potential of digital tools in their daily operations.


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