E-Business
Microsoft Teams Sees 200% Increase in Global Users

Microsoft says it is witnessing a surge in demand for its unified workspace platform, Microsoft Teams, reaching 44 million daily users across the globe.
With millions of people around the world impacted by the coronavirus (COVID-19) pandemic, national lockdowns have affected how businesses operate, with major disruptions in productivity and supply chains.
The impact of COVID-19 has resulted in the growing need for remote interactions, as more companies and educational institutions move to virtual workspaces, which have seen workplace software providers such as Microsoft, Google and Zoom witness increased demand for their work-from-home services.
According to Microsoft’s Work Trend Index, Microsoft Teams reached a new daily record of 2.7 billion minutes of use in one day, representing a 200% increase from 900 million minutes on 16 March.
The tech giant’s Office 365-based collaboration platform combines workplace chat, video meetings, file storage and application integration service for business employees, students and teachers.
Colin Erasmus, modern workplace business group lead at Microsoft SA, ITWEB that as local companies adapt to full-time remote work, more local firms are using Microsoft Teams, with local organisations using the video conferencing feature in 36% of all meetings.
“This moment in history is a turning point for how we will work and learn. The trend line we’re seeing and anticipating for increased remote working is unprecedented. We have seen significant increase of use among local customers, as workers everywhere adjust to meeting, chatting and collaborating exclusively online,” notes Erasmus.
Microsoft Teams has 183 000 tenants in 175 countries using Teams for Education, which allows educators to connect with their students via a virtual classroom experience.
Video-conferencing software company Zoom told CNBC that in 2020 alone, it has brought in more active users so far than it did in 2019.
The company has added 2.22 million monthly active users, with over one hundred billion meeting minutes.
Google says its video-conferencing service, Google Hangouts, has witnessed demand of up to 25 times larger than what it had seen in January, adding an average of two million new daily users.
According to Microsoft, team users are turning on their video two times more often than before the COVID-19 outbreak, with total video calls on its platform growing by 1 000% in March.
Countries with the most active Microsoft Teams users are Norway and the Netherlands, which make up about 60% of all calls, including video.
In terms of video usage, people in Australia use video in meetings 57% of the time, Italy 53%, Chile 52%, Switzerland 51% and Spain 49%.
Meanwhile, people in the UK, Canada and Sweden use video 47% of the time and people in Mexico and the US use it 41% and 38% respectively. SA (36%), France (37%) Singapore (26%) and India (22 %) are among the lowest users of the video tool.
In recent months, security experts have been warning organisations of the risks posed by remote working, and Erasmus says Microsoft has put plans in place to ensure user safety. The tech giant is processing more than eight trillion security signals every day and uses them to proactively protect users from security threats.
“We know that every day, millions of people depend on our tools to stay connected and get work done. We take that responsibility seriously. We have a well-vetted process in place to address the increased cloud infrastructure. In addition to monitoring our systems, we have service continuity planning for the people managing our systems, leveraging a geographically-diverse engineering workforce to support those services and location,” explains Erasmus.
E-Business
FG Plans to Link Social Register to NIN for Humanitarian Crisis

Federal government has disclosed that efforts are ongoing to link the National Social Register (NSR) to the National Identity Numbers (NIN).
Prof. Nentawe Yilwatda, minister of Humanitarian Affairs and Poverty Reduction, explained that the linked data would assist the country to anticipate crises, mobilize resources faster, and ensure aid reaches those who need it the most.
He said harnessing data would save the country and relevant stakeholders the stress and bottlenecks of outdated processes.
He also identified bureaucratic crisis as the biggest crisis in the humanitarian space which stalls responses to humanitarian issues.
Speaking in Abuja on Tuesday at the National Humanitarian Roundtable programme, the minister said: “People are traumatized by climate change, security threats and economic shock across the country and in the midst of these, we have limited funding.
“The biggest crisis we have is not just the people being killed, the crisis we have is a bureaucratic crisis that does not respond to a humanitarian crisis. Every delay in decision making, every inefficiency in coordination, every shortfall in funding, costs the life of people.
“They say knowledge is power, but knowledge can be destructive too. It can only be power if we use it effectively. By leveraging data and technology, we can anticipate crises; we can mobilize resources faster and ensure aid reaches those who are in need the most and without the bottleneck of outdated processes.
“We are linking the social register to national identity numbers and geotagging all homes of those who are vulnerable across the country so that if there’s any crisis, we don’t need to begin to walk around communities and taking names and asking the States Emergency Management Agency and the National Emergency Management Agency (NEMA) for data.
E-Business
Nigeria Tops as INTERPOL Arrested Over 300 Cybercriminals Across Africa

Kaspersky has recently contributed its threat intelligence data to an INTERPOL-led law enforcement action that aimed to disrupt cross-border criminal networks across the African region that cause significant harm to individuals and businesses.
With seven participating countries in Africa, operation Red Card resulted in the arrest of 306 individuals suspected of links to cybercrimes such as mobile banking, investment and messaging app scams, and seizure of 1,842 devices.
Conducted from November 2024 to February 2025, operation Red Card was delivered through INTERPOL’s African Joint Operation against Cybercrime (AFJOC) and brought together law enforcers from Benin, Côte d’Ivoire, Nigeria, Rwanda, South Africa, Togo and Zambia.
The operation conduct was preceded by a threat intelligence data exchange, which was enriched by INTERPOL and its private sector partners, including Kaspersky. Kaspersky has shared with the law enforcement agency the results of an analysis of samples of a malicious Android application that targeted users in African countries along with the data on related infrastructure.
Altogether, the cybercriminal cases uncovered by the Red Card participants have preyed on more than 5,000 people. Among operation highlights were:
Nigeria: Nigerian police arrested 130 people, including 113 foreign nationals, for their alleged involvement in cyber-enabled scams such as online casino and investment fraud. The suspects, who converted proceeds to digital assets to conceal their tracks, were recruited from different countries to run the illegal schemes in as many languages as possible.
Zambia: Officers apprehended 14 suspected members of a criminal syndicate that hacked into victims’ phones. The scam involved sending a message containing a malicious link which, when clicked, installed malware on the device.
This allowed hackers to take control of the messaging account, and ultimately the phone, giving them access to banking apps. The hackers were also able to use the victim’s messaging apps to share the malicious link within conversations and groups, enabling the scam to spread.
Rwanda: Rwandan authorities arrested 45 members of a criminal network for their involvement in social engineering scams that defrauded victims of over USD 305,000 in 2024 alone.
Their tactics included posing as telecommunications employees and claiming fake ‘jackpot’ wins to extract sensitive information and gain access to victims’ mobile banking accounts. Another method involved impersonating an injured family member to ask relatives for financial assistance towards hospital bills.
South Africa: Local authorities arrested 40 individuals and seized more than 1,000 SIM cards, along with 53 desktops and towers linked to a sophisticated SIM box fraud scheme. This setup, which reroutes international calls as local ones, is commonly used by criminals to carry out large-scale SMS phishing attacks.
Neal Jetton, INTERPOL’s Director of the Cybercrime Directorate, said: “The success of Operation Red Card demonstrates the power of international cooperation in combating cybercrime, which knows no borders and can have devastating effects on individuals and communities.
“The recovery of significant assets and devices, as well as the arrest of key suspects, sends a strong message to cybercriminals that their activities will not go unpunished.”
“Kaspersky is proud to be part of this collaborative effort led by INTERPOL. The evolving threat landscape in Africa requires a multi-stakeholder dialogue and joint efforts of public and private organisations to address the cybersecurity challenges the region faces today.
The Red Card operation is a notable example of such cooperation, showcasing how the expertise of private companies coupled with extensive investigative capacities of law enforcers can foster a more cyber-resilient environment,” comments Yuliya Shlychkova, Vice President, Global Public Affairs, Kaspersky.
Kaspersky and INTERPOL have a vast record of joint operations aimed at combating cybercrime in the African region, with Kaspersky having supported two editions of INTERPOL’s Africa Cyber Surge operations.
Just recently, Kaspersky was also a contributor to INTERPOL’s joint action with AFRIPOL, which last year became the company’s official partner in fostering a more cybersafe climate across Africa. This partnership focuses on sharing Kaspersky’s extensive data on local cyberthreats and cybercrime trends in the region.
E-Business
Five WhatsApp Business Features Every Small Business Should Be Using


WhatsApp continues to be the best way for people and businesses to get business done in Nigeria. With its efficient features, the WhatsApp Business App has become an indispensable tool for small businesses, helping them streamline communication, enhance customer engagement and drive sales. And we know customers love communicating with businesses over WhatsApp too, as nearly 80% of people globally message with a business at least once a week.
Whether you’re just starting out or looking to optimise your business operations, here are five essential WhatsApp Business features that can elevate your efficiency and customer interactions.
1. Catalog – Showcase Your Products and Services
Gone are the days of sending multiple images and descriptions individually to customers. With the Catalog feature, you can create a digital storefront where customers can browse your offerings within WhatsApp. This is just like a mini-website which makes it easier to showcase your products, prices and descriptions in an organised way.
How to Use It: Go to Business Tools > Catalog. Add product images, videos, names, descriptions and pricing.
2. Quick Replies – Save Time on Repetitive Questions
Answering the same customer questions repeatedly? Quick Replies let you create preset responses for frequently asked questions, saving you time and ensuring fast customer service.
How to Use It:Go to Settings > Business Tools > Quick Replies. Create and save responses such as a greeting message or order confirmation. Use the shortcut “/” to insert a quick reply in any chat
3. Labels – Stay Organised and Track Conversations
Managing multiple customer interactions can be overwhelming, but the Labels feature helps by categorising chats in different ways, such as order status or customer type. You can create labels with different colors or names and add the conversations to an entire chat. This keeps your inbox organised and ensures no customer is left waiting.
How to Use It: Open a chat, tap on the three-dot menu > Label Chat. Assign relevant labels like New Customer, Order Placed, Pending Payment.
4. Away Messages – Engage Customers Even When You’re Away
Never miss a customer inquiry again. Away Messages allow you to set up a greeting or away message, ensuring customers receive timely responses even outside business hours.
How to Use It: Go to Business Tools > Away Message / Greeting Message. Set up a custom message and schedule when it should be sent.
5. Meta Verified – For Enhanced Protection and Account Support
A paid subscription that helps your business build credibility with new audiences, Meta Verified can help drive more engagement and grow your brand. With Meta Verified, you’ll receive enhanced account support, can use WhatsApp across multiple devices and easily create a professional WhatsApp web page that’s tailored to you.
How to Use It: Go to Settings or Business Tools > tap Meta Verified.
WhatsApp Business is packed with features designed to help small businesses grow, stay organised, and engage with customers effortlessly. By leveraging these features, you can enhance your customer experience, increase efficiency and ultimately drive more sales. Start your own journey with the WhatsApp Business app here.
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