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Mitsumi Pledges Topnotch Technical Support to DellEMC Customers

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Mitsumi Distributions has pledged to bring top of the range service delivery to DellEMC customers in Nigeria and Ghana.

Speaking at the event that herald the partnership in Lagos, Sujal Desal, Regional Product Manager, Mitsumi Distributions, said that, what they intend to bring to DellEMC portfolio is technical support that no other competitor in the market could bring, adding that the partnership made them distributors of DellEMC whole portfolio in Nigeria as well as in Ghana.

 

“There are a lot of distributors, who are our competitor in this market, what we are bring in this particular market is the technical support because other distributors do not have this kind of facility, where they will provide pre-sales  services as well as technical support to the market.

 

“so there are so many partners here in Nigeria, they want to do the business of EMC, they want to supply EMC portfolio but they don’t have particularly the support on the sales side, on the service side and on the pre-sales side.

 

“So Mitsumi is covering the whole complete portfolio with the support and after sales services as well .

 

“We have the pre-sales team, they are basically around Nigeria only, as well, we have the technical team here in Lagos also, they can provide after sales also.” He stated

 

Desal, noted that the event was to help their partners to configure the EMC solutions, and assist them to even close the opportunity with the end users, and also assist them to get the price quoted budget from EMC team.

He said also, that they will be helping their partners to deploy the solution in Nigeria as well as supplying it to Ghana.

 

He stated that their customers are government sectors, oil and gas sectors, financing and banking sectors.

 

He added that their work is to help these customers to understand the requirements and show them that going forward for another five or ten years, if they are stick with DellEMC technology, how the technology will give them success, not only with these requirements that they are having at the moment but going forward from five to ten years more, how they will succeed with the solution.

 

“Our company is located only in Lagos, all our expatriates and all our local staff sits in Lagos but we provide remote area support as well.

 

“If our customers require onsite support, we have engineers who can fly or go by road to provide them support, apart from that, we have a team who sits in Lagos but they remotely assist on any kind of requirement our customers may need actually”. Desal added

 

He noted, that the difference between Mitsumi and other competitors is that, they try to give very expensive solutions, top of the range solution to customers without giving the basic solutions, adding that what is required is starting with basic solution and then upscale it, whenever the customer required.

 

Desal, added that the beauty of EMC technology, is that you can start with the minimum requirement and you don’t need to change the technology, you can only upgrade the technology as at when required

 

“For our SME’s customers, we suggest our partners to go to them with the technology needs, if there is a storage requirement specifically, they can start with unity 300 and they can upscale it up to unity 500, there is no issue or harm in doing it because this kind of technology they really have to fulfill the requirement of what they have at present and if they have future requirements the same technology will help them.

 

“So they will pay as at when require, they don’t need to pay everything upfront at the moment and then they have to wait for another four to five years when the requirement will come their way.”

 

He stated that they are successful in Nigeria since they close the partnership deal with DellEMC.

 

 


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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EU Hits Meta with $840M Fine for Abusive Facebook Ad Practices

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European Union has fined Meta nearly €800 million for violating antitrust laws by automatically granting Facebook users access to its classified ads service, Facebook Marketplace.

The European Commission accused Meta of abusing its dominant position by imposing unfair trading conditions on rival classified ad providers who advertise on its platforms.

“This is illegal under EU antitrust rules. Meta must now stop this behaviour,” said Margrethe Vestager, the EU’s competition commissioner, in a statement.

Meta announced plans to appeal the decision, arguing it misrepresents the competitive environment in Europe. “Facebook users can choose whether or not to engage with Marketplace, and many don’t.

“The reality is that people use Facebook Marketplace because they want to, not because they have to,” Meta said.

This penalty ranks among the 10 largest antitrust fines ever imposed by the EU and follows a series of actions against Big Tech companies.

The Commission emphasized that Facebook Marketplace’s integration with Facebook gives it a significant advantage over competitors, stating that all Facebook users automatically access and are exposed to the service regardless of their preference.

The Commission also accused Meta of imposing unfair conditions on competitors in the classified ads sector. It alleged Meta leveraged ad-related data from other advertisers for the exclusive benefit of Facebook Marketplace, a claim Meta denies.

Meta said it has “built systems and controls” to prevent such practices, calling the Commission’s actions against its free service “disappointing.”

The fine of €797.72 million reflects what the Commission described as the “duration and gravity” of the violations. Meta’s revenue last year was approximately $135 billion.

This decision is part of the EU’s broader regulatory push against Big Tech, backed by new legislation like the Digital Services Act and Digital Markets Act.

Earlier this year, the EU accused Meta of breaching digital rules with a “pay or consent” system requiring users to either pay to avoid data collection or agree to share their data.

In response to regulatory pressure, Meta recently introduced less targeted ads for free users in the EU and lowered subscription rates for ad-free services.


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Karl Toriola Champions MTN’s Digital Transformation @TeXcellence 2024

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MTN Nigeria CEO, Karl Toriola, at the TeXcellence 2024 conference, emphasized the telecommunications sector’s crucial role in advancing Nigeria’s digital economy.

Highlighting the evolution from a traditional telecom company to a full-fledged technology powerhouse, Toriola outlined MTN’s journey and the broader industry’s transformative potential.

Reflecting on MTN’s significant footprint, Toriola highlighted how telecoms have been the backbone of the nation’s digital transformation. “The telecommunication sector has been a critical driver of economic growth in this country, accounting for 14% of the nation’s GDP.

“MTN on its own contributes 7% to Nigeria’s GDP and its evolution into a Techco could propel the nation to unprecedented economic heights”.

From the groundbreaking days of GSM licensing in 2001 to the launch of 5G in 2022, MTN has consistently been at the forefront of technological advancement.

Toriola underscored the shift in revenue dynamics, with data now surpassing voice services as the primary income source despite slimmer margins.

He acknowledged the challenges posed by increased competition and external factors, including economic pressures and currency devaluation.

Yet, he stressed that these hurdles are driving the need for innovation in areas like financial inclusion, IoT, AI, and the development of digital ecosystems.

The MTN CEO shared insights into the company’s ambitious projects, such as constructing the largest data center in West Africa and expanding 5G services to deliver high-speed, low-latency connectivity.

He also emphasized the importance of affordability in expanding digital access, pointing out that 71% of Nigerians face challenges maintaining regular internet connectivity due to cost.

Wrapping up, Toriola called for collaboration among industry stakeholders, international partners, and the government to harness Nigeria’s potential and nurture a culture of curiosity and innovation.

“Our biggest asset is our people—their drive and ingenuity. By fostering this and investing in our digital infrastructure, we can achieve the vision of a trillion-dollar economy,” he concluded.

Karl Toriola’s keynote address at TeXcellence 2024 revealed that with determined leadership and unified efforts, Nigeria’s telecom and tech sectors are poised to lead the continent in digital transformation.


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Telcos 267 Different Tariff Plans Confusing for Subscribers– NCC

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MTN, Airtel, Glo and 9Mobile, four major Nigerian telecommunications companies, have a combined 267 tariff plans, according to Nigerian Communications Commission (NCC).

Telcos 267 Different Tariff Plans Confusing for Subscribers– NCC

The proliferation of tariff plans by mobile networks has been giving subscribers headaches, keeping them in dilemma on which to choose to get value for their money.

According to the NCC, the revelation of various tariff plans came through its research on the complaints of subscribers concerning data depletion.

Explaining the outcome of the research at a 2-Day Upskilling On Trends In Telecom Industry For Media Stakeholders held in Lagos,  Dr. Ikechukwu Adinde, director, Public Affairs, Nigerian Communication Commission, said majority of the telecoms subscribers did not know the actual tariffs charged by their network providers.

Analysing the various tariff plans by the telcos, Adinde said MTN as the largest operator, currently had 159 tariff plans, with 14 for voice and 145 for data. Airtel has 27 for voice and 41 for data services.

Globacom has six for voice and 32 for data, while 9mobile has seven different tariff plans for voice and 97 for data. According to him, the situation has made it difficult for many subscribers to actually select the beat tariff plan for them since there is proliferation of such plans on the networks of their providers, noting that most times, the difference between two tariffs is not discernable by the subscribers.

He said this had been affecting the quality of experience (QoE) advocating by the Agency, and so creating uncertainty for the consumers.

Meanwhile, he said the Commission was going to streamline the various tariff plans to just seven for better understanding of the consumers and to enhance the quality of experience.

“The whole idea is to ensure that consumers have a good experience, because too many tariff plans affect the quality of service – all benefits or allowances, voice, SMS and data must be seated in clear, useful and user friendly formats. “We don’t get this kind of transparency many of us are passionate about.


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