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Mobile Payment is Ubiquitous – Madubuike
Emeka Madubuike, is the managing director of Systemtech Group, a comprehensive Information and Communications Technology (ICT) Company licensed by the Nigerian Communications Commission (NCC). Madubuike with over 25 years of computing experience studied Computer Science at the University of Nigeria Nsukka before moving on to Temples University in Philadelphia for advanced studies. A rounded ICT professional, Madubuike is a member of various professional associations. He spoke on the company’s mobile payment services and other industry issues in this interview with funmi ilesanmi.
Patronage of indigenous Software
Our people feel that applications designed and developed in Nigeria are inferior and so often they prefer when you say it is from India, USA or the UK. That is the challenge we are facing. However, that has not deterred us from saying this is our software. We compete very well both on the local and international platforms. Telcos we do applications for know that it is the same application that is developed in the US that we also do. Applications like interactive voice response (IVR), CVR connection systems, SMS platforms, billing systems that we design and develop here can compete with anyone anywhere else in the world. However, often we do not sell as much as the ones produced abroad because there is a general apathy for applications designed and produced in Nigeria. We are not operating in a different environment, it is exactly the same thing. We are faced by with the same challenges. Again, because we emphasize on service, we tend to use that edge to serve. The competition is there, people who deal on applications that are designed abroad try to use that as an edge but we do not mind. We are stuck with what we have, we insist on good quality, we ask customers to give it a try and when they do that, they have reasons to come back to us. Our competitive edge is quality of service both thereafter, that is what has sustained us.
Grey Market
We try to drum it to the ears of our customers that what is key is buying from a channel. We are channel people, we are a gold partner and not just a gold partner, we are thirdly the best IT solution partner in terms of IT partnership in Nigeria on PSG. We have won several awards, so people know that when they buy from us, they are buying original products. Even our shop in Ikeja is a HP shop, which is why we want people to patronize the shop.
Systemtech Mobile Money
This unit company is involved in providing mobile application and ubiquitous computing solution. The flagship of this unit company is mobile money, a mobile payment money transfer solution for banks and financial institutions. Where we are now is the licensing stage. Once companies have the license, we will play with them to set up mobile payment platforms. It requires the ability of at least four companies in four different aspects- the application platform which is what we have; the switching platform, which is what will be used to move money from one bank to the other. It also includes the network operating environment, which include all network operators and then the banking license. It is a combination of several aspects. We have positioned ourselves in such a way that we can play with anyone who has a banking license. Our systems have been tested with switches that are available in Nigeria and outside Nigeria. We as technology providers can run on both CDMA and GSM platforms. The banks are connected to switches so we are going to collaborate with them but there are people abroad who also want us to use their switching platforms. There is the national switch system we have now and two other companies involved in the switch. The truth is that the CBN and Nigerian regulations might want to localize this since money is involved.
Benefits of Mobile Payments
It is enormous, you know ICT is what is used in technical jobs. With reference to mobile payment, it is going to make things a lot easier. You do not need to go anywhere to do your business, you do not need to be computer savvy to do your business, you do not have to go to your bank to credit your ATM or credit cards. What it means is that when you have an account in a bank, you can send emails or use your phone to move money to another bank even at the comfort of your home. The time it will take you to travel from one location to the other is saved so you can make good use of your time. Everybody uses phones, sends SMS and besides you know it is not just SMS but the numeric aspect where you press1,2,3 followed by the options. At the end of the day, this is going to make life a lot easier and charges for service will drop drastically. We are not going to move money around anymore because it costs money to print cheque leaves and all that. You can simply send an SMS or use the USSD function on your phone. For me, it will in no small measure reduce the time we waste in checking up mails, the time and resources we waste in the bank and even infrastructure. Also, there will be limited error because once we set up the technology, it does what it is supposed to do. There will also be limited human interference. People living in remote locations will be able to transact business because mobile payment has manifold visibility status than the banking system right now. Apart from that, people are able to publicize their products on the platforms as it is done in banking. Mobile payment systems will improve the socio-economy of Nigeria and this is a case in point and we expect that it will even be better than this because other countries started it much earlier, so this is going to improve a whole lot in the economy. It will give money to people who do not have money, it will provide a platform for you to transfer money to people who do not have means of getting money before.
Elimination of Human Intervention and Unemployment
What it does is to remove you from unnecessary jobs that you do overtime, you now have time to come up with some other things you can do. The truth is that the human mind is never idle. This system will make it possible for banks to mobilize savings from wherever they are and from wherever you are. For the network operator- the switching system, people make use of their infrastructure, they are paid some commission for doing that, so they also make money and that generates employment. That may limit the number of people you employ or even get them to do some other research to improve their ability. Once your resources improve as a result of increase in the volume of your business, you are bound to expand and get more people to work for you. It is also a golden opportunity for the under-banked to be banked.
Perception of Acceptability of Mobile Payment
I can say 100 percent. Of course it is normal for people to show apathy to new technology or new inventions. We are talking about the use of phones, Nigerians are people who use their phones effectively and this particular platform is going to ride on the phone. It is interesting to know that we use phones more than so many other ethnic groups in life so people are already conversant with the platform that this particular application will be riding on. If you are going to use plane or computer or some other funny technology that people are not very familiar with, yes it may be difficult but if it is on the phones they use everyday, it is easier. People are advanced with its use but that is not to say there will be no challenge. There would be some challenges, you will need to use some codes on the USSD platform which needs to be learnt. That is one of the challenges but in terms of accessibility of the service, it is 100 percent but of course, I know Nigerians would encounter some challenges when we start using it, maybe in the first two weeks or months.
Phone Compatibility
All phones, even the lowest phone uses USSD, there is no phone in Nigeria that does not use *this this this* that. The only thing is that the graphic interface might not be available on that phone. This application may come on different platforms depending on the capacity or capability of your phone. A USSD function is needed and that is why when people recharge their phones, it does not go to somebody else because using that sign drives it to one platform and that platform cannot be broken into easily. No matter what phone you use, it is possible for you to do mobile payment.
Systemtech
Systemtech is an information and technology company offering consultancy services, specialist training programs, sales and maintenance of various computer hardware and peripherals. We carry out software development for various applications, website design and hosting and syndicated client operational support services on all platforms. The Group Company does have other subsidiaries, specifically four companies- Systemtech Services Limited, Systemtech Engineering Services Limited, Systemtech Software Limited. We also have the fourth one which is Systemtech Mobile Limited. Basically, our job is to provide complete information and communication technology. Systemtech Group has strategic alliances and technical partnership with the best of breed in the IT industry all around the globe which includes Adobe APC, APC, Cisco Networks, Dell Corporation, EPSON, Hewlett Packard (HP), Oracle, IBM, Intel, Microsoft and Symantec/VERITAS.
Value Proposition
It is actually service. We emphasize a whole lot on our capacity to deliver service in time. In terms of software, we take our time to design our systems ourselves. In terms of support, we respond to customers within a maximum period of three hours from calls.
Corporate Social Responsibility
We are doing a lot. Apart from the training we offer interns who come here for a year or less internship, we are working with Google to increase IT awareness in Nigeria. We are also working with all higher institutions, we run a whole lot of IT support applications, we give computers and people pay over time. Now we are involved in direct implementation in universities; we give computers to them, set it up for them and train them on how to use it.
Plans for Systemtech
My plan for Systemtech is to go to the stock market and for it to become a huge success. What I want is for Nigerians to own this company in the next four to five years, for them to participate and contribute to what is Nigerian because we have the best brains in Nigeria. I want people to design applications and compete anywhere and with anyone in the world. I will be happy wherever I am, knowing that Nigerians are able to better application developers using this platform.
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DecemberIssaVybe: FirstBank Sponsors ‘The Cavemen Concert’, Thrills Audience
By Oladapo Sofowora
December is a particularly vibrant and deeply meaningful month in Nigeria, imbued with a palpable sense of excitement and celebration that permeates the air. As daily life slows down, this festive season offers a welcome opportunity for relaxation and togetherness. Families and friends gather to create cherished memories, participating in a rich tapestry of cultural activities that showcase Nigeria’s diverse heritage.
The month is characterized by a colourful array of events, including theatrical plays, musical concerts, traditional festivals, operas, fashion shows, poetry readings, and various forms of performance arts, all reflecting the dynamic cultural expressions of Nigerian society.
As December unfolds, the excitement continues to build, with streets and homes becoming vibrant displays of holiday spirit. Elaborate decorations adorn every corner, featuring colourful Christmas ornaments, twinkling lights, and festive paraphernalia that evoke a sense of wonder and joy. Evening skies light up with breathtaking fireworks, illuminating the night and further enhancing the joyous mood of the season. Year-end Thanksgiving parties have become commonplace, offering spaces for loved ones to gather, share meals, and express gratitude for the blessings and experiences of the past year. This period also allows Nigerians to reconnect with family and friends, many of whom travel from various parts of the globe to partake in these significant celebrations.
As the year-end festivities for 2024 draw near, FirstBank has thoughtfully curated an exhilarating lineup of events under the DecemberIssaVybe program, aimed at enhancing the enjoyment of this festive season. A highlight of this initiative is the much-anticipated concert featuring The Cavemen, a celebrated musical duo. Which was held on Friday, December 27, 2024, at Muri Okunola Park, located along the bustling Lekki-Epe Expressway, the event brought Lagos to life with a captivating performance that seamlessly blends highlife, soul, and folk music. Attendees enjoyed an engaging experience filled with mesmerizing sounds for over an hour, keeping them on their feet and immersed in the rhythm.
The atmosphere at the concert was electrifying, drawing a diverse crowd of enthusiastic youth eager to experience The Cavemen’s unique interpretation of highlife music—a genre deeply rooted in Nigerian culture and characterized by its rich, rhythmic beats and soulful melodies. The concert also featured an impressive lineup of other notable artists, such as the popular act Ckay, who collectively contributed to a night filled with remarkable entertainment and unforgettable performances.
The stage witnessed a pulsation of energy as The Cavemen’s talented band propelled the evening forward, delivering an infectious performance marked by masterfully executed guitar riffs, powerful drumming, and enchanting vocals. Audiences found themselves wholly absorbed in the moment, as the music unites them in joy and celebration, showcasing the revitalization and redefinition of the highlife genre that The Cavemen have pioneered.
In addition to the music, the concert artfully integrates comedic performances, highlighting the vibrant and diverse creative entertainment scene in Africa. Acclaimed comedians took to the stage, drawing laughter and delight from the crowd, while emerging music also had their moment in the spotlight, receiving enthusiastic applause and encouragement from an appreciative audience.
Recognising the profound impact of December in nurturing relationships and spreading joy, FirstBank has actively engaged its First@arts initiative to launch the annual DecemberIssaVybe campaign. This initiative is meticulously crafted to inspire and empower individuals across Nigeria to create and experience exhilarating moments throughout this joyous season. By providing fully sponsored access to premium concerts, theatrical performances, shows, and festivals featuring some of the industry’s top entertainers, FirstBank aims to alleviate the financial burdens that often accompany festive celebrations.
In a time marked by economic uncertainty, FirstBank stands as a crucial support system for Nigerians wishing to celebrate without the weight of added financial stress. With a proud legacy spanning over 130 years, this esteemed financial institution has woven itself into the fabric of Nigerian life. FirstBank has long championed numerous festive concerts showcasing Africa’s music icons, including Kizz Daniel, Davido, Burna Boy, Asake, and Tiwa Savage, crafting unforgettable experiences for music aficionados across the nation.
The DecemberIssaVybe campaign encapsulates the essence of creating lasting memories during this festive season. It serves as a dynamic platform for both local and international audiences to immerse themselves in unique, culturally rich experiences tailored to the holiday spirit. Since its inception in 2018, the FirstBankIssaVybe campaign has quickly become a highly anticipated annual event, delighting participants with exhilarating moments designed to resonate and linger long after the celebrations are over.
Olayinka Ijabiyi, the Acting Group Head of Marketing & Corporate Communications at FirstBank, emphasized the institution’s unwavering commitment to crafting a ‘Wow December to Remember’ experience for individuals of all ages.
He stated, “FirstBank is devoted to facilitating memorable homecoming experiences this December through gatherings such as weddings, family reunions, and festive celebrations, ensuring that every moment spent together is cherished.” Through this commitment, FirstBank continues to play a pivotal role in the celebration of culture and community during this significant time of year.
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Corporate Blackmailers as Tinubu’s Enemies
By Aliyu Gaya
Corporate blackmail is fast becoming the fancy of some netizens, corporate bodies, individuals, especially fly-by-night persons who target the rich and their businesses for diverse reasons. It’s not restricted to Nigeria, though.
The likes of Aliko Dangote, Mike Adenuga, Leo Stan Ekeh, Segun Agbaje, Tony Elumelu, and corporates like GTCO (Guaranty Trust Holding Company), Zenith Bank, Zinox, Globacom, among others, have at one time or another faced a blizzard of blackmail. The blackmailers’ intents are multifarious: to make easy money (ransom), damage the reputation of their target, ruin an enterprise, or inflict emotional trauma on their victims.
In the past few years, several multinationals have left the country. On paper, some of the multinationals claim forex crunch, rising cost of doing business and in some cases, their inability to remit their profits out of the country to service loans in their home countries or elsewhere as reasons for exiting Nigeria, Africa’s largest market for all products and services.
But those who ever cared to investigate the cause of the unprecedented exodus of these multinationals would easily point to blackmail as the chief reason for the mass exit of these mega corporates as well as a major reason why other foreign investors were frustrated from investing in Nigeria. The Nigerian bureaucracy can blackmail you out of business by denying you all necessary niceties, documents and requirements that would enable you set forth or grow your enterprise.
How about this? In September 2023, when President Bola Tinubu attended the G20 Summit in India, one of his first assignments was a meeting with Mr. Prakash Hinduja, Chairman and CEO of the Hinduja Group of companies, a conglomerate with a total asset portfolio exceeding $100 billion. The Indian billionaire lauded Tinubu and pledged to invest in Nigeria only because of his confidence in the Nigerian president. But he did not fail to remind President Tinubu how he was frustrated years back when he attempted to invest in Nigeria.
His exact words: ”I have had paperwork stalled in Nigerian bureaucracy for over one year, especially in FCT. But I knew that you would be purpose-driven in this endeavour and God will help you to turn Nigeria’s rich promise into rich reality for all of its citizens.”
Any discerning mind would notice the rebirth of hope in an investor who had been frustrated out of Nigeria by Abuja bureaucracy. In case you don’t get it, Mr Hinduja was referring to another type of common blackmail in Nigeria. “If you don’t see us, you won’t get the support you need.” Plain bribery and corruption which runs in the civil service.
In the United States, a country with unapologetic capitalist culture, blackmail is considered a serious crime under federal law and every state law. Culprits can be jailed and/or punished with huge fines in some cases. The same applies in Europe and Asia where the blackmailer is neither spared nor pampered.
Nigeria has a panoply of laws including the Cybercrime Act to deal with corporate blackmailers. However, the laws are made weak because, in some cases, the legal processes are convoluted and drag leisurely, making the suspects exploit loopholes within the system to dodge conviction. The blackmailers are like the cunning fox. They know that reputational damage is a high risk for their victim; hence, they often drag the case in a court of law to keep it perpetually on the front burner of public discourse in the media.
But truth be told, these blackmailers are the real enemies of Nigeria and President Tinubu. For while Tinubu is making genuine efforts to woo investors to Nigeria, blackmailers are busy rubbishing existing investors and especially indigenous investors. If we don’t treat our indigenous investors well, how do we expect a foreigner to invest in our economy? This is the paradox and the real reason Tinubu should come hard on corporate blackmailers.
A few instances of corporate blackmail and embarrassment. Nigeria’s highly successful business honcho, Mike Adenuga, had his office brusquely raided in 2006 by operatives of the Economic and Financial Crimes Commission (EFCC). The raid and ‘arrest’ of Adenuga were widely exposed in the media. At the end, it turned out that Adenuga had nothing sleazy in his closet that the accusers could use to nail him in the court of law. But he was sufficiently terrified and blackmailed such that he had to go on temporary exile from Nigeria to Ghana to the UK.
Another Nigerian business success story, Aliko Dangote, has been in and out of blackmail, sometimes from competitors, career blackmailers who want a chunk of his money, or even public institutions who, rather than help his business empire to thrive and keep thriving, prefer to bring him down. The most recent of such serial blackmail is the running campaign to discredit his $20 billion refinery. First, they claimed it was non-existent, and that failed. They switched to, it can never take off, which also failed. They tried the fib that the refinery was producing low-quality products; this also failed. Then, there was that disingenuous yarn that he had no approval, no licence for the project, yet the same Federal Government acquired 7.5% of an unlicensed company shares with public fund? This, again, failed to fly. There were many more, but they all crashed, as does every lie.
Then, there was the failed but long-drawn corporate blackmail against Leo Stan Ekeh, the listless and gifted founder of the Zinox Group, a global conglomerate spanning ICT, e-commerce, real estate, pharmaceuticals, entertainment, and more. His case is such that pools tears in the eyes. A case of a fry threatening to swallow a barracuda. Several studies have identified envy, money (ransom), extreme competitiveness, desire to tarnish a reputation, a knack to hurt an enterprise and inflict emotional pain on the business owners as some of the drivers of corporate blackmail. In some cases, it may just be one of the factors named above. But in the case of Ekeh, it’s a combination of envy, extortion, and reputational damage.
The case of Ekeh is one that tasks your state of sanity. It got me thinking about how much premium Nigerians, nay Africans, place on their brightest and best, especially those who by sheer dint of hard work, tenacity, and courage to dare the odds, burrowed their way from the lowest nadir of their enterprise to the zenith of it.
Nigerian entrepreneurs like Ekeh and many others across the country built their businesses from scratch. They deserve praise for their industry and deserve to be protected from blackmail hawks. The various but failed attempts to link Ekeh and any of the companies associated with his name to unhealthy corporate governance smacks of desperation and a primitive show of disrespect for a man whose collateral is integrity. Any African who plays big in the Africa ICT marketplace knows that without integrity, you cannot have as much as a handshake with over 31 global brands like Microsoft, Apple, HP, Samsung, IBM, Cisco, Starlink, among others. Zinox Group does.
Every Nigerian government at national and sub-national level claims they are wooing foreign investors. But they forget that how Nigeria treats her indigenous investors will influence how foreign investors perceive the Nigerian market. You cannot expose your home-grown investors to the vagaries of blackmail and treachery and expect foreign investors to trust you. This is the task before Tinubu. He must cleanse the corporate ecosystem of both systemic and individual blackmailers.
Gaya, a Public Policy Analyst, writes from Kano
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Nigerian Airports to Get Mobile Courts to Try Unruly Passengers
Nigeria Civil Aviation Authority (NCAA) has announced plans to establish mobile courts at airports across the country to address the issue of unruly passengers.
This initiative aims to curb incidents of passengers attacking airline and airport staff or disrupting airport services due to flight delays and cancellations.
The decision was made following a stakeholders’ meeting in Lagos, where representatives from the Federal Airports Authority of Nigeria (FAAN), the Nigerian Airspace Management Agency (NAMA), the Nigeria Meteorological Agency (NIMET), and the Airline Operators of Nigeria (AON) discussed the rising cases of passenger misconduct.
The meeting also addressed extending operational hours at sunset airports to 10:00 p.m. to mitigate flight disruptions.
NCAA Director of Public Affairs and Consumer Protection, Michael Achimugu, emphasized the need for sensitization campaigns against unruly passenger behavior and the deployment of Aviation Security (AVSEC) officials to de-escalate aggression professionally.
The mobile courts will ensure that offenders are prosecuted and held accountable for their actions, reinforcing the commitment to maintaining decorum within Nigeria’s aviation industry
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