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E-Business

mSurvey Hosts DEMO Day in Nigeria

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mSurvey, the mobile-first consumer feedback platform which allows business to obtain feedback directly from their customers in real-time, has officially launched in Nigeria. Safaricom backed mSurvey is leveraging the growing reach of mobile phones, by changing how data is collected from a time-consuming process to a real-time mobile conversation.

To officiate the move into Nigeria, mSurvey held a DEMO day for journalists in Lagos where they had the opportunity to see how the company uses technology to connect with consumers via mobile messaging to obtain real-time consumer feedback.

Journalists also had the opportunity to discover how mSurvey’s platform is promoting customer experience and driving business growth across Africa.

Using cloud computing connected directly to mobile network operators, mSurvey’s platform enables a two-way dialogue on any topic, with a selected audience, allowing businesses to gather insights from real people, in real-time.

In less than five minutes, any business, organisation or entrepreneur can start a conversation with select people or diverse populations using mSurvey’s feedback platform and analytics engine.

Dr. Kenfield Griffith, mSurvey CEO and co-Founder says: “West Africa is an extremely important market for us to expand into, and we are excited to be bringing mSurvey products, as well as the Net Promoter Score to Nigeria.

From initial conversations with businesses from corporate to SME-size here, it is clear that there is a growing trend in the country to add value to the bottom line, through improved and more granular understanding of customers, powered by tech and mobile.”

mSurvey is the first to implement Net Promoter Score [NPS], the internationally recognised benchmarking practice used to gauge the loyalty of a brand’s customer relationships and their overall perception of a brand, in Africa.

One Kenyan company who implemented NPS has recorded a revenue turn around of 800%.

Java House, a leading Kenyan consumer brand, has also implemented NPS and recorded strong results, with the CEO, Ken Kuguru confirmed for the Nigeria mSurvey NPS Masterclass.

Introduced in 2003, NPS has been adopted by more than two-thirds of Fortune 1000 companies, including Apple, Sony, Amazon, British Airways and Tesla, and is a tool used to drive business growth by measuring the loyalty that exists between a provider and consumer.

It is based on responses to how likely a consumer would recommend a company, product or service on a 0 to 10 scale.Following from its success in Kenya, mSurvey will be hosting the second Customer Loyalty NPS Masterclass in Lagos on March 20th and March 21st, 2018.

Targeted at Heads of Customer Service, Heads of Research, Chief Marketing Officers and Business Analysts, the mSurvey NPS Masterclass will cover in detail, the science and practical application of NPS.


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E-Business

NDPC Probes Suspected Data Breach in Examination Centres

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Data Breach
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Nigeria Data Protection Commission (NDPC) has launched an investigation into allegations that the confidentiality and integrity of candidates’ personal data may have been compromised by hackers.

NDPC Probes Suspected Data Breach in Examination Centres

The Commission initiated the inquiry following concerns over possible data breaches during examinations.

Preliminary findings indicate that several examination centres may not have implemented adequate technical and organizational measures to safeguard candidates’ personal information, as required under data protection regulations.

Although the incident reportedly affected 379, 997 candidates, the NDPC’s investigation is poised to cover a systemic audit of data processing and third parties.

It will be recalled that JAMB recently admitted that a technical error on its platform affected a total of 379,997 candidates in 157 examination centres across Lagos and the South-East.

Further investigation led to the arrest of at least 20 suspects who are currently in the custody of the Department of State Services and the Nigerian Police Force.

 

 

 


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Nigeria Among Hotspots as Kaspersky Warns of Rising Ransomware Threat in Africa

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Cyber security firm, Kaspersky, has once again warned that sophisticated cybercriminals increasingly target Africa as ransomware and advanced persistent threats (APTs) escalate across the region.

Speaking at the company’s annual Cyber Security Weekend for the Middle East, Turkiye and Africa (META) region, the cybersecurity firm’s Global Research and Analysis Team highlighted growing digital threats affecting African nations.

Kenya, Nigeria, and South Africa emerged as hotspots, with Kenya recording one of the highest web threat incident rates at 20.1% in first quarter 2025.

“While ransomware is less prevalent in Africa due to lower levels of digitisation and economic constraints, countries like South Africa and Nigeria are seeing a sharp rise in attacks,” said Sergey Lozhkin, head of META and APAC regions at Kaspersky.

Kaspersky noted a 0.01 percentage point increase in African ransomware cases year-on-year, reaching 0.41%, still below global and Middle Eastern averages, but a troubling sign for the continent’s emerging digital infrastructure.

Experts warned that attackers are refining their tactics, shifting focus to unconventional entry points like IoT devices, smart appliances, and misconfigured hardware.

“As these economies expand digitally, sectors such as manufacturing, finance and government are becoming key targets,” said Lozhkin

The cyber-crime landscape is evolving quickly, fuelled by AI tools and dark web access to large language models, which enable less skilled actors to launch convincing phishing and malware campaigns.

Groups like FunkSec, which uses AI-generated code and a low-cost ransom model, are redefining ransomware operations.

“African organisations face the dual challenge of expanding digital footprints and limited cybersecurity awareness. This makes layered defense strategies, including network segmentation, real-time monitoring and regular staff training, essential,” stated Lozhkin

Kaspersky continues to monitor 25 active APT groups in the META region, including SideWinder and MuddyWater, some of which are known to target African institutions.

To bolster defenses, the firm recommends using tools such as its free Anti-Ransomware Tool for Business and the Kaspersky Next suite for threat visibility and response.

 


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Nigeria Launches Cybercrime Team with Commonwealth, UK Support

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Nigeria recently launched a new joint case team to step up its response to cybercrimes that affect people and businesses at home and abroad.

Nigeria Launches Cybercrime Team with Commonwealth, UK Support

The ‘Joint Case Team on Cybercrime’ brings together Nigeria’s key justice and security agencies to work as one, making it easier to detect, investigate, and prosecute digital offences.

It is supported by the UK National Crime Agency, the UK Foreign, Commonwealth and Development Office, and the Commonwealth Secretariat, as part of a wider effort to promote international cooperation on cybercrime.

Speaking at the launch in Abuja, Prince Lateef Fagbemi SAN, minister of justice and attorney general of the federation described the initiative as “a bold and transformative stride in Nigeria’s justice system.”

He said that although Nigeria has a national legal framework to address cyber offences, laws alone are not enough.

Nigeria is among the countries most affected by cybercrime around the world, with increasing financial losses.


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