MTN Nigeria Communications Plc has given detailed explanations of what happened on Saturday, October 9, 2021, when subscribers experienced challenges connecting to the network.
The teleco in a statement released on Monday and made available to Nigeria CommunicationsWeek, said that the service outage was caused by a disruption in the core network that affected voice and data services.
It also noted that their technical teams were able to swiftly rectify the problem in about five hours, allowing service restoration for customers to begin connecting with one another.
In addition, time-bound subscriptions are being extended to ensure full value is delivered.
Commenting on the service disruption, Olutokun Toriola, CEO of MTN, said: “I want to apologise to all the customers that were affected by Saturday’s service outage.
“Our primary mission is to bring you the benefits of a modern connected life, and notwithstanding this unfortunate event, our commitment to providing the reliable service you’ve come to expect over the past twenty years remains unshaken.
“I want to reassure all our stakeholders that our network team is working closely with our network partners Ericsson and Cisco to ensure that the reasons for the disruption are fully investigated, and appropriate action is taken to enhance the resilience of affected systems.”
