Multi-Links Telkom Launches Self Care Portal

In line with its avowed determination to take subscribers’ experience to a new height in customer satisfaction, effectiveness and efficiency, the management of Multi-Links Telkom has launched its Self Care Service portal.
Mr. Arif Hussain chief marketing officer (CMO), Multi-Links Telkom, said this technology driven personalized interface, on service delivery, will enable every Multi-Links Telkom subscribers to engage in direct interaction with the business without the human element.
Multi-Links Telkom Self Care portal is an integrated self-service web solution enabling MLTL customers to enjoy virtual connection for customer service. This new service allows all customers to perform such actions as balance enquiry, change of personal data, activation and de-activation of services without the attendance of a call center agent or other operator representatives.
Mr. Hussain said that customers using Multi-Links Telkom Self Care Portal will be able to subscribe to a new service, change contract status, view recent call history, view bills, check EV-DO balance, transfer money from their phone to other MLTL phone, view and recharge balances, view status history, assign contract to another member, family and friends, view request and value added service.
According to him, the CSS will also enable customers to enjoy real-time delivery of detailed account information to subscribers at their own convenience, increased customer satisfaction through the provision of richer business functionalities to corporate clients, and customers do not have to call the Call Centre to resolve most complaints.
With the Self Care Portal, customers will also experience a convenient way to perform recharge activities. The new service also offers ability to recharge multiple products from the same convenient portal (i.e. Phones, Rocket Lite 1x and EV-DO). And it also offers greater flexibility for customers to interact with Multi-Links Telkom
The acting CMO said that the Self Service Solution has become a necessity for Multi-links Telkom as an operator to give customers greater flexibility on how they interact with MLTL services and to provide a suitable platform for future growth.
He said that subscribers are encouraged to activate the Customer Self Service functionalities of their phones and EVDO by logging on to https://selfcare.multi-links.com/jfn and signing in with the activation number that will be sent to their phone.