NATCOMS Seeks Compensation Policy for Telecoms Consumers

The National Association of Telecommunications Subscribers (NATCOMS), has appealed to the Nigerian Communications Commission (NCC) to put in place a Subscriber’s Compensation Policy that will compensate Subscribers with Free Airtime.

The appeal was contained in a message by Chief Adeolu Ogunbanjo, national president of NATCOMS, in commemoration of this year's World Telecommunications Day.

According to Ogunbanjo, the subscriber’s compensation policy has become imperative with regards to compensating subscribers with free airtime, which is a 'soft fine' anytime the telecoms operators perform below the key performance indicators parameters (kpi) as set by the Commission.

He said, "The current practice where Telecoms Operators fall short of KPI parameters and are made to pay huge fines, which goes only to government coffers, is to say the least, very unsavoury of the Subscribers who suffers the injury and bear the brunt of poor quality service and other unauthorized deductions".

The NATCOMS President reiterated that in India and Bangladesh, the regulators are putting in place such subscribers’ compensation plans with Bangladesh starting in July, 2016.