Telecom
NCC Asks GSM Customers to Use 622 Toll-Free-Line for Complaints
Nigerian Communication Commissions (NCC) has urged customers of telecommunication operators to lodge their complaints of unsatisfactory services through its 622 Toll-Free-Line.
Prof. Umar Danbatta, executive vice chairman of the commission, said this at the 95th Edition of Consumers Outreach Programme in Dutse last week.
Danbatta, who was represented by Felicia Onwuegbuchulam, director, Consumers Affairs Bureau of the commission, said that the commission was disturbed with the various complaints from customers.
The complaints include unsolicited text messages and calls, failure/refusal to roll over unused data services at the expiration of data bundled by service providers.
Others are automatic renewal of data services upon expiration and activation, subscription to data and Value Added Services without the consent of subscribers.
He said: “It is in response to these complaints that the commission as a proactive institution has taken appropriate steps to address the issues raised.’’
The NCC boss, said that the commission had issued directive to service providers to desist from forceful subscription of data services and VAS unless they got the consent of the customers.
He said: “It is on this note that we develop 622 Toll-Free-Line for customers to lodges any unresolved complaints to us between them and their providers.’’
He said that failure to comply with the directive by any telecom provider would attract penalties by the commission.
He said: “This is because we believe that a consumer is a king and as such he needs some basic rights and privileges like the right to be heard, right to be educated, right to choose, right to redress as well as right to safety.”
Danbatta said that the Consumers Outreach Forum was an initiative of NCC to bring together telecom consumers in urban areas with network operators and regulators to discuss and offer solutions to consumer’s related issues.
He said: “This is to ensure consumers have value for their money through effective service delivery.’’
Governor Muhammad Badaru of Jigawa, who was represented by his Alhaji Ibrahim Hadejia, deputy, decried of the fluctuating nature of services by network providers.
Hadejia said that people had to climb mountains or go near network masts before they could make calls or send messages.
He urged the telecom providers to provide free network sites or provide some services at subsidised rates for e-learning as obtained in advanced society.
While commending the NCC for the tripartite meeting between consumers, telecomm operators and regulator, he urged telecom operators to build good networks for optimum advantage and utilisation for political, economic and social benefit of the customers.
The second edition of Payments Forum Nigeria (PAFON 2.0) is gathering momentum as organisers have unveiled a strong line of speakers.
Featuring keynote presentation, fireside chat, panel discussion, networking opportunities, PAFON 2.0 is scheduled to hold this week – Thursday, April 10, 2025 at the Function Room 1, Oriental Hotel, Lekki Road, Lagos from 9am-12(noon).
The event themed: “Bridging the Customer Experience Gap for Financial Inclusion Using AI”, aims at enabling knowledge sharing on key industry insights, issues, amongst key stakeholders, with the objective of ensuring a collaborative and proactive approach to push for policies that enable growth, tackling/mitigating fraud and limiting occurrences and losses in the payment industry.
Keynote:
Ebehijie Momoh (Mrs), managing director and chief executive officer, AfriGoPay Financial Services Ltd, will deliver the keynote address.
Special Guests:
Uche Uzoebo (Mrs), managing director and chief executive officer, Shared Agent Network Expansion Facilities (SANEF) Limited and Mrs. Chika Nwosu, managing director and chief executive officer of PalmPay (Nigeria), are the special guest of honour.
PAFON 2.0 Special Appearances: Olusoji Solomon Adeyemo, Azure Application and AI Specialist, Microsoft UK., Ibirogba Oluwagunwa, chairman, Lagos State Chapter, Association of Mobile Money and Bank Agents in Nigeria (AMMBAN), and Olusegun Gabriel Afolabi, co-founder & chief innovations architect, Face Technologies UK Ltd., will make special appearances at the event.
There will be a fireside chat featuring, Chukwuemeka Enoch Mbaebie, the convener, Lagos Blockchain Week, amongst other speakers, with Chidera Amuta, Marketing Manager, Vendocredit, as the host.
According to Mr. Chike Onwuegbuchi, co-convener of Payments Forum Nigeria, “this year’s theme, ‘Bridging the Customer Experience Gap for Financial Inclusion Using AI’, underscores the urgent need to safeguard digital transactions against emerging threats while ensuring seamless financial inclusion and innovation”.
Industry players such as Bankers, Fintech startups, mobile money operators, blockchain experts, Cybersecurity, etc., are among the expected attendees.
PAFON 2.0 participation is free, but pre-registration can be done here or use this link: https://docs.google.com/forms/d/1dE3ZHpSZcaZOL14oiI7s6OYbIeRTqNET7oH-NOm83Bc/edit
Contrary to media some media reports yesterday, Mafab Communications, one of the companies granted Fifth Generation (5G) licences by Nigerian Communications Commission (NCC) has actually rolled out its 5G network services in Abuja since 2023.
According to Nigeria CommunicationsWeek findings, the rollout came almost a year since the telco paid $273.6 million for spectrum in the 3.5GHz band as part of a government auction.
Mafab Communications, has, not however kept to its promise to to strengthen its commercial operations by March 2025 as its services has remained skeletal since the media launch.
It said that it will roll out its high-speed 5G services through 102 operational sites strategically located in Kano and Abuja but that did not happen as at close of March.
An insider in the company, however assured that starting this month, subscribers with Mafab’s 5G routers will be able to enjoy ultra-fast connectivity on its expanding network.
This move aims to capture a wider share of Nigeria’s growing demand for 5G services.
Dr Musbahu Bashir, founder and chairman, Mafab Communications, said during the rollout launch that the telco will offer both voice and data services nationwide.
Additionally, Nigerian cities like Lagos, Port Harcourt, Enugu, Kano, and Kaduna have been listed for the deployment of 5G services while those not on the list will have services deployed at a later stage.
“The rollout of Mafab Communications 5G network is the beginning of immense opportunities for the country as it represents Nigeria’s capabilities and infinite possibilities,” he said.
“The prospect of increased job opportunities as a consequence of the value-chain benefits the technology will generate and offer is the dream we have all gathered here to launch today,” Bashir continued.
Telecom
Samsung Introduces Local Nigerian Languages to Galaxy Devices, Celebrating Cultural Diversity
Samsung Electronics has taken a bold step in enhancing user experience and inclusivity by introducing Hausa, Igbo, and Yoruba as official language options on selected Samsung Galaxy devices.
L-R: Stephen Okwara, Head, Product Management, Mobile Experience, Samsung Electronics West Africa; Joy Tim-Ayoola, Group Head, Mobile Experience, Samsung Electronics West Africa; Tae Sun Lee, Samsung Electronics West Africa CEO; Oge Maduagwu, Head of Marketing Samsung Electronics West Africa, and Nathan Lee, Regional Business Lead, Mobile Experience, Samsung Electronics West Africa, at the launch of Nigeria local language integration on Galaxy S25, A56, A36, and A26 devices, on April 03, 2025.
The feature, which is now available on the Galaxy S25, A56, A36, and A26 devices, reaffirms Samsung’s commitment to delivering innovative technology that speaks the language of its users.
With this groundbreaking update, Samsung users across Nigeria can now navigate their smartphones in their preferred local language, making technology more accessible, while also upholding our cultural heritage.
A Celebration of Culture and Technology
To mark the launch, Samsung hosted a cultural-themed press briefing featuring traditional music, local cuisine, and a showcase of the new language feature. Employees and guests attended in traditional Yoruba, Igbo, and Hausa attires, celebrating Nigeria’s rich cultural diversity.
Samsung also announced plans to expand local language support to more devices in the near future, reinforcing its dedication to making technology more inclusive for African users.
Empowering Users Through Language
The integration of Hausa, Igbo and Yoruba on Samsung devices reflects the brand’s mission to bridge the digital gap and enhance user engagement. Speaking at the press conference, Oge Maduagwu, Head of Marketing, Samsung Electronics West Africa, said, “At Samsung, we understand that technology is most powerful when it is accessible to all.
“By incorporating our local Nigerian languages, we are making our devices more intuitive and relatable, ensuring that millions of Nigerians can interact with their smartphones in the language they love and understand best”.
Seamless Language Transition on Galaxy Devices
Stephen Okwara, Head of Product Management, Samsung Electronics West Africa added, “The new local language feature is designed to deliver a seamless user experience, allowing customers to easily switch between languages. Users can activate Hausa, Igbo, or Yoruba on the Galaxy S25, A26, A36, and A56 by navigating to: Settings > Language & Input > Select Language
“This update enhances smartphone usability, particularly for those who prefer their native language over English, ensuring greater digital inclusivity, enhancing digital literacy and encouraging more users to engage with technology in their native tongues” He concluded.
Availability
Customers can visit all Samsung Experience Stores or authorized retailers in Nigeria to learn more and experience the feature firsthand.
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