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Telecom

NCC Campus Conversation Moves to University of Abuja

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The Nigerian Communications Commission (NCC) has held the maiden edition of the Campus Conversation at the University of Abuja. Campus Conversation is featured as an important part of NCC’s new Telecom Consumer Conversation (TCC).

Efosa Idehen, Director, Consumer Affairs Bureau, NCC, (Center) with other participants at the Main Campus of the University of Abuja over the weekend.

Speaking at the event, which held at the Main Campus of the University of Abuja at the weekend, NCC’s Director, Consumer Affairs Bureau, Efosa Idehen, said the Commission, as a consumer-centric regulator, has always been at the forefront of protecting the interest of the consumers.

He said the Commission has, over the years, embarked on many initiatives and programmes to deliver on its consumer protection mandate, as enshrined in the Nigerian Communications Act (NCA), 2003 and in line with other subsidiary legislations, guidelines, directions and determinations, in order to proactively address consumer concerns.

Idehen stated that, as a modified outreach programme, Campus Conversation takes life from NCC’s consumer protection and empowerment agenda as stipulated in the Commission’s Strategic Management and Vision Plans, as well as extant policies and well-conceived decisions of Management.

The objective of the Conversation is to ensure that the telecom consumers on university campuses are adequately informed and educated on their rights and privileges to acquire knowledge they require to take informed decision and protect themselves from unwholesome practices from service providers.

“Essentially, this maiden edition of our Campus Conversation is kicking off here at the University of Abuja today, as part of our strategic effort at creating awareness among the university students on their rights and obligations as telecoms consumers, as well as sensitising them on the many initiatives of the Commission designed to enhance consumer protection and empowerment,” Idehen said.

At the event, the NCC team led by Idehen, took turns to educate the campus community on Subscriber Identity Module (SIM) registration, the Benefits of National Identity Number (NIN)-SIM Integration, Cybersecurity and related online protection issues, among other initiatives of the NCC.

Participants were also enlightened on the various consumer-centric activities of NCC such as the NCC Consumer Complaint Toll-free Number 622; the Do-Not-Disturb (DND) Short Code 2442 instituted to manage unsolicited messages; the National Emergency Toll-free Number 112 which every citizen is expected to know and use during emergencies. Over twenty Emergency Communication Centres (ECCs) where 112 calls are received and escalated, have been constructed by the NCC and operational in different states of the federation and the Federal Capital Territory.

Other Information, Education and Communication (IEC) materials printed in bookmarks, handbills and stickers were distributed. The IECs cover a wide-range of topics on consumer concerns, including Consumer Bill of Rights, Complaints Management Process, Mobile Number Portability (MNP), SIM Registration, Obligations of Telecom Service Providers and the Consumers, and Tips on Managing Data Usage.

The event provided a rare opportunity to the students and other members of the University community to interface with the Commission. The NCC team responded to questions and comments relating to the participants’ experience with telecom services.

The Vice-Chancellor of University of Abuja, Prof. Abdul-Rasheed Na’Allah, who was represented at the forum by the University’s Head of Electrical and Electronic Engineering Department, Dr. Evans Ashigwuike, commended the NCC for the elaborate enlightenment programme hosted in the university community, which he described as highly beneficial to the students.

Na’Allah assured the Commission that the University will ensure that students, who attended the Consumer Conversation pass the knowledge gained and the IEC materials circulated by NCC to their fellow students for effective knowledge-sharing and education.

The TCC, now segmented and targeted at different consumer groups, comprises: The Village Square Dialogue, The Telecom Public Sphere, The Professionals’ Dialogue, Campus Conversation, Market Conversation and the National Youth Service Corps (NYSC) Sensitization.

Aside the TCC, other strategic outreach programmes of the Commission, delivered through its Consumer Affairs Bureau, include Consumer Telecom Town Halls on Radio, a phone-in radio dialogic programme to educate consumers at the grassroots; Telecom and The Citizen, a bi-monthly Twitter Live Chat targeting telecom consumers that are active on the social media; and Telecom TV Dialogue, a monthly television-based discourse on topical telecom issues.

 

 

 


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

Telecom

Airtel Recommits to Fraud Prevention after NCC’s N104m Fine for SIM Registration Breaches

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Airtel Nigeria has restated its commitment to transparency, customer safety, and regulatory collaboration following recent regulatory enforcement by the Nigerian Communications Commission (NCC).

Airtel Recommits to Fraud Prevention after NCC’s N104m Fine for SIM Registration Breaches

The NCC had served Airtel Nigeria a notice of sanction over some alleged SIM infractions in Kano State and consequently slammed a fine of N104 million on the telecommunications firm.

NCC had in  a letter, addressed to Airtel Nigeria Chief Executive Officer, dated May 26, 2025, signed by Chizua Whyte, head, Legal and Regulatory Services, and Mohammed Dari, acting head, Compliance Monitoring and Enforcement,  on behalf of Dr Aminu Maida, executive vice chairman, NCC,  titled: ‘Notice of Sanction: Non-Compliance with SIM Registration Directive in Kano,’ where the infractions were spelt out.

According to NCC, Airtel infractions include unauthorised SIM registrations using 198 unapproved devices, resulting in 8,275 registrations outside the 281 verified Airtel shops; premature activation of 63 MSISDNs prior to proper SIM registration, contrary to the provisions of the Registration of Communications Subscribers Regulations 2022; failure to conduct effective eyeballing, leading to 407 fraudulent SIM registrations with multiple NINs, contrary to the provision of the Registration of Communications Subscribers Regulations 2022 and failure to provide satisfactory explanation for SIM registrations conducted between 12.00 a.m and 6.00 a.m.

On the matter, the letter revealed that there were some letter exchanges and subsequent meetings on the infractions between the telecom regulator and Airtel, starting from January 12, 2025, March 19, 2025, March 24, 2025, and March 27, 2025, respectively.

Apparently, after investigations and responses from Airtel, the NCC was not satisfied and this led to the fine of N104 million, which was to be paid within seven days from the date the letter was issued.

Specifically, NCC fined Airtel N5 million, N12 million, N81.4 million and N5 million for the infractions respectively.

Reacting, Airtel, expressed appreciation to the NCC for uncovering the infractions, describing the development as a critical opportunity to strengthen internal processes and further align with national security and regulatory expectations

“We thank the NCC for its vigilance and continued support in protecting the integrity of the telecoms ecosystem. Airtel takes these findings seriously and is already implementing corrective measures,” a spokesperson for the company said.

Only recently, Airtel Nigeria’s CEO recently announced that the company is doubling its investment in the country, focusing on network expansion, fiber-to-the-street rollout, 4G/5G deployment, customer care upgrades, and digital infrastructure security.

These investments reinforce Airtel’s long-term vision of building a resilient and forward-looking telecom network that meets the evolving needs of Nigerians.

“Our systems are constantly evolving to stay ahead of scammers and malicious actors,” the spokesperson added. “This is not just about compliance; it’s about our responsibility to the millions of Nigerians who rely on Airtel daily.”

Airtel Nigeria says it will continue to work closely with the NCC and other arms of government to ensure high standards of service and safety for all telecom users nationwide.

 

 

 

 


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Kenya Beats Nigeria As the Most Progressive ICT Regulation in Africa

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Kenya is celebrating its regulatory ecosystem being ranked as the most progressive in Africa. The International Telecommunications Union (ITU) has ranked the East African country first in its most recent ICT Regulatory Tracker.

ITU’s ICT Regulatory Tracker is an evidence-gathering tool for decision-makers and regulators. It demonstrates the effectiveness of regulatory systems in the age of technology.

The ITU evaluates the design of the national regulatory authority, the scope of the regulatory mandate, the obtaining regulatory environment, and the robustness of the competition framework in member countries.

Kenya received 93 points, up from 92 in 2023, and now leads the continent in best practices for ICT regulations.

Nigeria and South Africa finished second and third, with 92 and 88 points respectively. Malawi, Egypt, Rwanda, Morocco, Uganda, Burkina Faso, and Senegal complete the top 10 list.

Globally, Kenya was ranked 20th out of 194 countries covered.Italy led the rankings, with 100 points.

The regulator, Communications Authority (CA) of Kenya, said the achievement underscored Kenya’s commitment to creating a robust, technology-neutral regulatory environment that supports innovation, affordability and access.

Steve Isaboke, permanent secretary for broadcasting and telecommunications, visited CA Centre in Nairobi following the announcement on Thursday.

“The ranking is a clear testament of the excellent work that CA has done in spearheading Kenya’s digital transformation and driving digital access for all,” he said.

“After 25 years, CA’s regulatory regime has attained maturity, and gained global recognition. This ranking shows that the CA staff and leadership are executing their work diligently.”


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MTN’s Female Leadership Surges to 41.4%, Doubles Industry Average

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MTN Nigeria Communications PLC has announced a significant increase in female representation within its leadership, with women now making up 41.4% of its workforce, a notable rise from 38.7% in 2023.

MTN

This figure reportedly doubles the industry average, positioning MTN Nigeria as a frontrunner in gender diversity within Nigeria’s ICT sector.

The company’s recently released 2024 Annual Report highlights its sustained commitment to workplace inclusion and gender equality, aligning with its “Ambition 2025” strategy. Female representation within the executive management team has reached approximately 46.7%.

MTN Nigeria attributes this progress to dedicated initiatives aimed at empowering women professionally. These include the “Women in Tech” programme, which provides targeted upskilling in high-demand fields such as Cloud Computing, Software Engineering, AI/ML, Data Science, and Cyber Security.

The “MTN Y’ello Mums Internship Programme” also supports young mothers in their transition back into the corporate world after career breaks.

Odunayo Sanya, executive director of the MTN Foundation, was recognised as the CSI Personality of the Year at the Nigeria Tech Innovation & Telecoms Awards (NTITA), further underscoring the company’s impactful social initiatives.

Additionally, Uto Ukpanah, the company secretary, received the inaugural Global Corporate Secretary of the Year Award from the Corporate Secretaries International Association (CSIA).

Speaking at a recent conference, Odunayo Sanya, emphasised the importance of balancing profitability and sustainability equation, saying, “Businesses today need to be purpose-driven. While the soul of business is profitability, it is not profitability alone that should matter to stakeholders.”

Uto Ukpanah, added, “Showcasing our corporate values and ethos to the world opens the door for greater collaboration with other organisations, as we believe there’s a lot to learn when we all come together. Governance continues to evolve. The challenges today are not the same as they were 10 years ago. Greater accountability is expected, and companies can only continue to do better.”

The company’s broader efforts in diversity and inclusion have been acknowledged with multiple accolades, including the Corporate Responsibility Award. MTN Nigeria also received the “Employer of the Year” award at the 4th Edition of the Nigeria Employers’ Consultative Association (NECA) Employers’ Excellence Awards.

Karl Toriola, CEO of MTN Nigeria, in the report, reiterated the company’s commitment to building a purpose-driven organisation, emphasising that its success is intrinsically linked to its people and their dedication to a shared vision.

“Since we initiated our culture transformation journey in 2021, our culture transformation has significantly enhanced employee engagement and organisational cohesion. It’s directly strengthened our ability to deliver outstanding business performance and drive sustainable long-term value for all our stakeholders.”


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