Telecom
NCC Commends Airtel for Operating Customer Experience
Nigerian Communications Commission (NCC), has commended Airtel Nigeria, for operating on an innovative customer service programme to involve, delight and receive feedback from telecommunications consumers.
Prof. Umar Danbatta, executive vice chairman, NCC who spoke during the Airtel Customer Forum, in Abuja, said he was pleased that Airtel Nigeria is complementing the NCC’s consumer outreach initiative by organizing strategic consumer fora to engage consumers, resolve their queries, obtain vital feedback and also proactively improve customer experience.
The NCC who was represented by Mohammed.C. Babajika, director, Policy and Competition, NCC, said that “The NCC commends Airtel Nigeria for initiating the Airtel Customer forum. It is, indeed, good innovation and we urge Airtel to take the platform to more locations including remote areas across the country. We also encourage Airtel to continue to roll out more services, including 5G.”
Also speaking at the event, Segun Ogunsanya, chief executive officer and managing director of Airtel Nigeria, who was represented by Emeka Oparah, director, Corporate Communications & CSR, said Airtel is passionate about improving the service experience of all its customers.
“For all of us at Airtel Nigeria, this evening is very special for several reasons. First, it defines our very essence as a customer-centric organization – customer-centricity is embedded in our DNA. At Airtel, we are intensely interested in partnering with all our esteemed customers and also helping them realize and fulfil your dreams and aspirations.
“We have themed this event, ‘It’s All About You,’ because we understand that our customers are the reason why we are in business. We also take seriously our singular mandate of exceeding the expectation of our customers. We are committed to serving our customers better and we will stop at nothing in providing relevant, innovative and customized services as well as a bouquet of value offerings that will empower them to succeed in their professional and personal lives.”
Veronica Onoja, director, Customer Experience, Airtel Nigeria, assured the audience that Airtel values feedback and it will continue to create more channels to obtain feedback from its key stakeholders.
The highlight of the event was the feedback session, which afforded all the customers an opportunity to share their recommendations and suggestions as well as express grievances.
The event was attended by several top personalities including Former Minister of Information and Communications, Frank Nweke Jnr.; Deputy Senate Leader, Senator Ajayi Borofice and the Director-General, National Regulatory Lottery Commission (NLRC), Mr Lanre Gbajabiamila, among several others.
Telecom
TD Africa Launches TecHERdemy to Empower 400 Nigerian Women in Tech
In a significant milestone for women in tech, TD Africa officially launched the TecHERdemy program yesterday, 13th November 2024, an initiative aimed at equipping 400 young Nigerian women with essential digital skills to succeed in today’s technology-driven world.
The launch event, held in the Yudala Height Building of the company and co-sponsored by global brands like Huawei, Microsoft and Cisco, brought together participants who had completed a series of online assessments to secure a spot in this highly anticipated program.
Mrs. Chioma Ekeh, ceo of TD Africa, expressed her enthusiasm for the TecHERdemy program, emphasizing how closely it aligns with TD Africa’s mission of “Empowering You.”
She reiterated that the training would offer the participants invaluable skills and insights to help them thrive in the technology sector.
“TecHERdemy is not just a training program; it’s a launchpad to a brighter future for each of you.
“I encourage you to seize this opportunity, as it is a chance to bring positive change, not only in your lives but also to empower others in your communities and beyond,” Mrs Ekeh remarked.
As the co-sponsor of the program, Huawei was represented by Gary Li, Channel Director, who expressed Huawei’s commitment to partnering with TD Africa to make this initiative a success.
“Huawei is proud to be part of TecHERdemy, a program that mirrors our commitment to innovation and equality in the tech sector.
“We are dedicated to supporting each participant’s journey, ensuring they gain industry-relevant skills to meet global standards,” said Mr. Li.
Participants were introduced to the core courses they will undertake over the next six months, which include Cybersecurity, Data Science, Artificial Intelligence, and Software Development.
Each course will be delivered by industry experts to ensure hands-on, practical learning that meets international standards. Successful graduates of TecHERdemy will receive certificates and job placement validating their new skills and expanding their career prospects in the fast-growing tech sector.
The launch of TecHERdemy underscores TD Africa’s commitment to bridging the gender gap in the tech industry by fostering a more inclusive and equitable landscape for all.
By investing in the next generation of female tech leaders, TD Africa and its partners are contributing to a more empowered and digitally savvy Nigeria, paving the way for a brighter future for women in technology.
Telecom
EU Hits Meta with $840M Fine for Abusive Facebook Ad Practices
European Union has fined Meta nearly €800 million for violating antitrust laws by automatically granting Facebook users access to its classified ads service, Facebook Marketplace.
The European Commission accused Meta of abusing its dominant position by imposing unfair trading conditions on rival classified ad providers who advertise on its platforms.
“This is illegal under EU antitrust rules. Meta must now stop this behaviour,” said Margrethe Vestager, the EU’s competition commissioner, in a statement.
Meta announced plans to appeal the decision, arguing it misrepresents the competitive environment in Europe. “Facebook users can choose whether or not to engage with Marketplace, and many don’t.
“The reality is that people use Facebook Marketplace because they want to, not because they have to,” Meta said.
This penalty ranks among the 10 largest antitrust fines ever imposed by the EU and follows a series of actions against Big Tech companies.
The Commission emphasized that Facebook Marketplace’s integration with Facebook gives it a significant advantage over competitors, stating that all Facebook users automatically access and are exposed to the service regardless of their preference.
The Commission also accused Meta of imposing unfair conditions on competitors in the classified ads sector. It alleged Meta leveraged ad-related data from other advertisers for the exclusive benefit of Facebook Marketplace, a claim Meta denies.
Meta said it has “built systems and controls” to prevent such practices, calling the Commission’s actions against its free service “disappointing.”
The fine of €797.72 million reflects what the Commission described as the “duration and gravity” of the violations. Meta’s revenue last year was approximately $135 billion.
This decision is part of the EU’s broader regulatory push against Big Tech, backed by new legislation like the Digital Services Act and Digital Markets Act.
Earlier this year, the EU accused Meta of breaching digital rules with a “pay or consent” system requiring users to either pay to avoid data collection or agree to share their data.
In response to regulatory pressure, Meta recently introduced less targeted ads for free users in the EU and lowered subscription rates for ad-free services.
Telecom
Karl Toriola Champions MTN’s Digital Transformation @TeXcellence 2024
MTN Nigeria CEO, Karl Toriola, at the TeXcellence 2024 conference, emphasized the telecommunications sector’s crucial role in advancing Nigeria’s digital economy.
Highlighting the evolution from a traditional telecom company to a full-fledged technology powerhouse, Toriola outlined MTN’s journey and the broader industry’s transformative potential.
Reflecting on MTN’s significant footprint, Toriola highlighted how telecoms have been the backbone of the nation’s digital transformation. “The telecommunication sector has been a critical driver of economic growth in this country, accounting for 14% of the nation’s GDP.
“MTN on its own contributes 7% to Nigeria’s GDP and its evolution into a Techco could propel the nation to unprecedented economic heights”.
From the groundbreaking days of GSM licensing in 2001 to the launch of 5G in 2022, MTN has consistently been at the forefront of technological advancement.
Toriola underscored the shift in revenue dynamics, with data now surpassing voice services as the primary income source despite slimmer margins.
He acknowledged the challenges posed by increased competition and external factors, including economic pressures and currency devaluation.
Yet, he stressed that these hurdles are driving the need for innovation in areas like financial inclusion, IoT, AI, and the development of digital ecosystems.
The MTN CEO shared insights into the company’s ambitious projects, such as constructing the largest data center in West Africa and expanding 5G services to deliver high-speed, low-latency connectivity.
He also emphasized the importance of affordability in expanding digital access, pointing out that 71% of Nigerians face challenges maintaining regular internet connectivity due to cost.
Wrapping up, Toriola called for collaboration among industry stakeholders, international partners, and the government to harness Nigeria’s potential and nurture a culture of curiosity and innovation.
“Our biggest asset is our people—their drive and ingenuity. By fostering this and investing in our digital infrastructure, we can achieve the vision of a trillion-dollar economy,” he concluded.
Karl Toriola’s keynote address at TeXcellence 2024 revealed that with determined leadership and unified efforts, Nigeria’s telecom and tech sectors are poised to lead the continent in digital transformation.
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