Telecom
NCC Enlightens Consumers on Complaint Procedures

Nigeria Communications Commission (NCC) has commenced consumers’ enlightenment campaign to ease the challenges faced by telecom subscribers
Although, NCC has intensified efforts towards consumer education, the present campaign via its social media like www.facebook.com/nigerian.communications.commission, aims at re-emphasizing Consumer Complaint Procedures.
One the information below is part of the campaign messages by the NCC.
It reads: “The NCC wishes to educate Telecom Subscribers about procedures and required steps for lodging complaints with the Commission.
“STEP 1: Firstly, contact your Network Operator via the call centre, help-line, e-mail, facebook, twitter, SMS or walk into your service providers help centre or shop about the issue and lodge your complaint and REQUEST for a COMPLAINT TICKET IDENTITY NUMBER.
STEP 2: Wait for the resolution time given by the service provider to elapse.
STEP 3: If the complaint is unresolved or the Customer is dissatisfied with the resolution, then contact the NCC via consumerportal@ncc.gov.ng with your TICKET ID to lodge a formal complaint with the Commission.
STEP 4: NCC Contact Centre will forward your concerns to the affected service providers for resolution.
Meanwhile, consumer related complaints has been categorized by the NCC from A-J and they include, issues on Billing (A); Call Center/ Customer Care (B); Call set-up (C); Faulty Terminal (D); Health Issues (E); Internet Service (F); Promotions (G); Recharge card (H); SMS/MMS (I) and SIM related matters as ‘J’.
At the foremost conference of African Telecom Regulators on Consumer Affairs, held in Lagos recently, the roles of consumers were critically examined.
With the theme, ‘Harnessing regulatory policies to protect telecoms consumers in Africa,’ stakeholders at the African Telecom Regulators on Consumer Affairs reemphasised the strategic roles consumers play in the success of telecoms business in the continent.
The stakeholders, who stressed that the continuous blossoming of the industry was tied to the loyalty of consumers, maintained that it was very pertinent that the interest of consumers were well protected.
Dr. Eugene Juwah, executive vice chairman (NCC), said in Nigeria, the regulator had taken the general direction that clearly showed the steps of consumer affairs.
Speaking through Dr. Okechukwu Itanyi, executive commissioner (Stakeholders Management) at NCC, he emphasized that the Commission had reeled out several well thought out policies and intervention mechanisms deliberately instituted to grow the industry while protecting, informing and educating the consumers.
He added that the establishment of the Consumer Affairs Bureau of the NCC in September 2001 was a unique approach in regulation, among other measures to address consumer related matters in the industry.
Telecom
Airtel’s AI Spam Alert Flags 9.6m Spam Attempts

Airtel Nigeria, telecom service provider, has announced that its AI-powered Spam Alert Service issued over 9.6 million spam alerts between March 13 and May 20, 2025.
As part of its ongoing commitment to protecting customers from unwanted and potentially fraudulent communications, Airtel designed the AI Spam Alert service to analyze traffic patterns and detect anomalies.
In the period since launch the AI pinpointed a total of 9,667,008 SMS as potential spam messages in the two months after its launch.
Of these, the system identified 528,080 on-net (Airtel-to-Airtel) and 9,138,928 off-net (from other networks) numbers as suspected spam messages, demonstrating the scale of the threat and Airtel’s advanced processing capability.
Airtel Nigeria is a subsidiary of Airtel Africa.
Commenting on this development, Dinesh Balsingh, CEO, Airtel Nigeria, restated Airtel`s commitment to protecting its customers.
“This milestone demonstrates the strength of our AI-driven infrastructure in combating the growing menace of spam and scam calls. At Airtel Nigeria, we are focused on connecting Nigerians and ensuring their safety and confidence while using our network.
“We understand that trust is the cornerstone of digital communication. That’s why we’ve invested heavily in intelligent systems that not only detect potential threats but also learn and evolve with data. As threats become more sophisticated, so will our solutions. As a company, we remain focused on leading the industry in innovation and customer satisfaction, ensuring that every Nigerian can enjoy a safer and smarter digital experience,” Mr. Balsingh said.
The Spam Alert Service is part of Airtel Nigeria’s broader strategy to integrate artificial intelligence into its core offerings to deliver smarter and safer experiences for its customers across the country.
Recall that the Spam Alert Service was launched on March 13, 2025. A groundbreaking and free solution from Airtel, it notifies users in real-time of suspected spam SMS messages by analyzing over 250 parameters.
The Airtel AI Spam Alert Service is available to all Airtel subscribers on smartphones and feature phones.
Telecom
Vitel Wireless Completes Interconnectivity with all Major Telcos in Nigeria

Vitel Wireless Limited, pioneer mobile virtual network operator (MVNO) in Nigeria has made another history by announcing the successful completion of interconnectivity with all major Mobile Network Operators (MNOs) in Nigeria.

Kenneth Nwabueze, Chairman and CEO of Vitel Wireless
Recall that Vitel Wireless, became the first Mobile Virtual Network Operator to receive a dedicated number series (0712) from the Nigerian Communications Commission (NCC).
This breakthrough enables Vitel Wireless subscribers to make and receive calls with users on MTN Nigeria, Airtel Nigeria, Globacom (Glo), and 9mobile Nigeria.
It also marks the first time an MVNO in the country has successfully interconnected with all the major MNOs, setting a new precedent for Nigeria’s telecom sector.
Following the NCC’s licensing of 46 MVNOs, Vitel Wireless continues to lead the way in establishing a dynamic MVNO sector in Nigeria—Africa’s largest market and most populous nation.
The company has already achieved several historic firsts: the first MVNO issued a numbering plan and national and international routing codes, the first to launch a location awareness network in Africa, and the first to unveil a strategic nationwide rollout plan.
“We are gathering momentum for our big launch,” said Kenneth Emeka Nwabueze, chairman and CEO of Vitel Wireless.
“We are proud to be showing what’s possible for MVNOs, while also creating a path for others to follow. By leveraging our years of experience in Nigeria’s telecom industry, we are opening up new possibilities where there used to be none.”
Interconnectivity was achieved through a combination of direct fiber connections with some MNOs and indirect routing via third-party providers.
This milestone was the result of a collaborative effort involving engineers from Vitel Wireless, Wireless Technology Labs (WTL), and Interconnect Clearinghouse Nigeria (ICN), working closely with engineers from MTN, Airtel, Glo, and 9mobile.
“We wish to thank the regulatory agency, the Nigerian Communications Commission, for their timely interventions and guidance, which were instrumental in achieving this interconnectivity and bringing the formal launch of the Vitel Wireless nationwide network one step closer to reality,” said Nwabueze.
The company entered a nationwide pilot phase in May 2025, with plans for a full rollout in July 2025, aiming to deliver next-generation mobile services to millions across Nigeria.
Telecom
Layer3 Wins Big at African Beacon of ICT Awards 2025

Layer3 Limited, One of Nigeria’s foremost ICT solutions providers, has once again solidified its place as a trailblazer in Africa’s technology landscape, emerging as the Enterprise Solutions Provider of the Year and Leadership Award in Cloud Services at the prestigious African Beacon of ICT Leadership and Awards held on May 24, 2025, at the Four Points by Sheraton, Lagos.
This year’s event brought together leading tech innovators, policymakers, and thought leaders to recognize organizations making extraordinary contributions to Africa’s digital transformation.
Among the many luminaries in attendance, Layer3 stood out for its 19+ years of consistent innovation, technical excellence, and client-centered service delivery.
Speaking at the event, the organizers praised Layer3’s pioneering work in delivering robust enterprise solutions across sectors, as well as its bold leadership in advancing cloud infrastructure and services across Nigeria and beyond.
“These awards are more than recognitions, they are a reminder of the fulfilment to our mission to deliver peace of mind to our customers,” said David Ita, the Head of Strategy and Business Development of Layer3.
“They speak to the impact we’ve made and the promise we hold for the future of the cloud and enterprise technology business in Africa. We dedicate this honor to our clients, partners, and the hardworking Layer3 team who continue to redefine excellence every day.”
Since its founding, Layer3 has championed a future-forward approach to ICT services offering cutting-edge solutions in enterprise networking, cybersecurity, broadband, cloud computing, managed services, and IT advisory. The company’s Layer3Cloud platform and managed service offerings continue to power the digital ambitions of Nigeria’s leading businesses.
These accolades underscore Layer3’s unwavering commitment to driving transformation and supporting digital economies through smart, secure, and scalable technology.
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