Telecom
NCC Hosts First Virtual ICAF Meeting, to Partner Consumer Rights Advocacy Groups
Nigerian Communications Commission (NCC) is thinking out of the square to demonstrate its commitment to tackle consumer-centric issues in the telecom eco-system, as it hosts the second quarter meeting of Industry Consumer Advisory Forum (ICAF), the first virtual meeting of the Forum.
Prof. Umar Danbatta, EVC, NCC
This is in spite of the threat posed by COVID-19 contagion.
Dr. Ikechukwu Adinde, director, Public Affairs, NCC in a statement said that at the meeting, anchored from the Commission’s Head Office in Abuja recently, the NCC reiterated its commitment to increase its partnership with consumer rights advocacy groups in the sector to expand the sphere of consumer education through timely, accurate and adequate information sharing to enhance the level of education of the average telecom consumer.
Adinde said that Prof. Umar Danbatta, executive vice chairman and chief executive (EVC/CE) of the Commission, who spoke through Efosa Idehen, director, Consumer Affairs Bureau (CAB), said the Commission is working consciously and appropriately to ensure that continuous and informed conversations take place among all stakeholders in the industry on all matters, particularly as it affects telecom consumers, who are the lifeblood of the sector.
“The just-concluded virtual meeting of ICAF speaks to NCC’s commitment to give full expression to the metaphorical saying: ‘thinking beyond the box’, to get the work done in the face of challenging circumstances, such as the restrictions resulting from the outbreak of COVID-19. We are, therefore, committed to partner ICAF and other stakeholders in the telecom industry to stimulate value-adding conversations that will generate ideas to sustain and advance the relevance of telecommunications as a critical enabler of digital economy,” Danbatta declared at a brief in-house evaluative session on the ICAF meeting.
As a testimony to NCC’s readiness to work harmoniously with other stakeholders in the industry, the Commission, in collaboration with ICAF, is finalising the production of Telecom Consumer Handbook, in order to deepen consumer education about telecom products and services.
The Management of NCC was particularly pleased that issues affecting differently-abled people featured prominently at the meeting and promised that such matters will continue to be on the priority list of the Commission.
The differently-abled people are those, hitherto referred to as ‘the physically-challenged’. A representative of the group informed the meeting that the United Nations had passed a resolution that the persons in that category be addressed as “Differently-Abled People.”
The ICAF also requested all telecom consumer rights advocacy groups to enhance their activities and programmes on telecom consumer information and education; and to be involved, in synergy with the Commission, to increase sensitisation on infrastructure protection.
While the meeting commended the attention the issue of telecom infrastructure protection has received from the Federal Government, it also called on the Commission to sustain the administrative advocacy on obtaining Executive Order, as well as the legislative process to ensure the passage of the Critical National Infrastructure Protection Bill by the National Assembly.
The NCC expressed appreciation to members of ICAF for the impressive attendance of the first virtual meeting and for the consistency in being very constructive partners to the Commission since the creation of the Forum in 2009.
Galaxy Backbone (GBB), the information technology and shared services provider of the Federal Government of Nigeria, has announced the successful expansion of its state-of-the-art fibre optic network to Lagos, Ibadan, the capital of Oyo State in southwestern Nigeria, and Ilorin, capital of Kwara State in the north-central region.
What is described as a remarkable milestone is part of Phase II of the country’s National Information and Communication Technology Infrastructure Backbone (NICTIB) project.
With a robust cross-country optical fibre backbone now extending over 5,000 kilometres and across 27 state capitals, GBB says it has solidified its role as the digital backbone of Nigeria. This development seamlessly integrates the nation’s six geopolitical zones.
The newly completed Abuja-to-Lagos route, traversing key cities such as Minna, Bida, Mokwa, ilorin, Ogbomoso, Oyo, Ibadan and Lagos, is a strategic enhancement designed to strengthen network reliability. By establishing a closed network ring linking Lagos – the nation’s economic hub – to Abuja, the capital city, GBB says it ensures service redundancy and minimises potential downtime.
Professor Ibrahim A Adeyanju, managing director/CEO of Galaxy Backbone, says: “The expansion of our fibre optic network to Lagos, Ibadan and Ilorin is a significant step forward in our mission to bridge the digital divide and position Nigeria as a leader in the global digital economy. This advanced infrastructure empowers us to deliver innovative, customer-centric solutions that serve the needs of both the public and private sectors.”
He adds: “This expansion not only supports the government’s digital economy agenda but also sets the stage for meaningful collaboration with private sector organisations seeking to leverage our infrastructure.”
National Bureau of Statistics (NBS) has reported that over 25 million phone thefts between March 2023 and April 2024, according to its Crime Experience and Security Perception Survey 2024.
The Crime Experience and Security Perception Survey 2024, indicated that an estimated 17,965,741 people had their phones stolen during the reference period
Phone theft, which is a common individual crime in the country, shows that seven out of every 10 stolen phones happened at home or public places, with a mere 11.7% of people who reported to the police expressing satisfaction with their response.
Less than 10% of the victims of phone theft reported the case to the police, while over 90% failed to report to the police for various reasons.
“At the individual level, 21.4 per cent of Nigerians reported being victims of crime, and the most common crime was phone theft (13.8%),” the report read in part.
Airtel Nigeria has once again been recognized for its commitment to sustainable development, carting away the Partnership of the Year award at the 18th edition of the Sustainability, Enterprise, and Responsibility Awards (SERAS) held at the Oriental Hotel, Victoria Island, Lagos, on Saturday, 14th December, 2024.
The award celebrates Airtel’s continued success with its Re-imagine Education Initiative, a ground-breaking collaboration with the United Nations Children’s Fund (UNICEF) aimed at transforming education in Nigeria through technology.
Airtel’s consistent focus on creating social value through strategic partnerships reflects its position as a key enabler of progress in the Nigerian education sector.
Commenting on the award, Femi Adeniran, Director, Corporate Communications and CSR, highlighted the significance of the winning the Partnership of the Year award for the second time with the Airtel collaboration with UNICEF to provide digital access to quality educational resources for more than 1,200 schools in Nigeria.
“Winning this award for the second consecutive year is a reflection of our enduring belief in the transformative power of technology in education. We are deeply committed to making a meaningful difference in the lives of Nigerians, and this recognition fuels our resolve to do even more,” he said.
The SERAS Awards, widely regarded as Africa’s most prestigious platform for celebrating sustainability and corporate social responsibility, brought together leaders from various industries to honour organizations driving impactful change.
Airtel Nigeria remains steadfast in its mission to foster inclusive growth, empower communities, and champion a sustainable future for its stakeholders and the environment.
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