Telecom
NCC Slashes Telcos USSD Charge to N4.89k Per Session
Nigerian Communications Commission (NCC) has issued an order to all telcos to bring down their Unstructured Supplementary Service Data (USSD) services to no more than N4.89k per session.
This came after the Commission issued a regulatory document titled Determination of USSD Pricing which is binding on all Mobile Network Operators (MNOs).
The usual practise involves a negotiation between Mobile Network Operators (MNOs) and financial service providers in determining what the consumers pay for mobile USSD transactions.
The NCC, however, waded into the matter and issued orders on how digital financial services should be done with the aim of issuing new guidelines for licensing finance and getting more Nigerians into the government’s financial inclusion plans.
The document stated that a USSD session is 20 seconds and would not be charged above N4.89k. The change will be effective from 1st September 2019.
This determination does not apply to the currently zero-rated USSD services such as customer service, balance enquiry, purchase of airtime and data services, etc. related to telecommunications services.
The NCC explained the reason for the order, stating that other financial services by the network providers were often high and arbitrary.
The regulator also expressed beliefs that banks and licensed mobile financial services providers would comply with this new instruction.
“It is expected that other players in the Digital Finance ecosystem (such as banks and licensed mobile financial services providers etc.) would equally be transparent and ensure that their charges reflect their true cost structures. It is expected that this determination will enable such transparent cost application in that sector. The commission looks forward to action by the other regulators in this regard to achieve fair pricing to the benefit of consumers, the different players in the ecosystem, and Nigeria as a whole.
“The Commission encourages the Central Bank of Nigeria to look into, and conclusively address these concerns.”
Meanwhile, MTN, Globacom, Airtel and 9mobile kicked against the NCC’s decision, noting that the recommended cost might not be a true reflection of the total costs for the provision of USSD services.
They explained that the new regulation is a significant reduction of what obtains in the industry rate and could bring down proceeds for future investments towards supporting the evolving digital financial service ecosystem.
But NCC has said that the cost determined took into consideration all the relevant cost elements required to perform a USSD service.
According to the regulator, “the cost is modelled after an ‘efficient operator’ and not intended to be a direct reflection of the cost of any individual operator.
“The Commission aligns with the assertion that there is no obvious market failure in terms of competition amongst the MNOs in the USSD service market segment.”
The regulator also said this new directive is very crucial in the attainment of Nigeria’s social and economic-financial inclusion strategies.
The second edition of Payments Forum Nigeria (PAFON 2.0) is gathering momentum as organisers have unveiled a strong line of speakers.
Featuring keynote presentation, fireside chat, panel discussion, networking opportunities, PAFON 2.0 is scheduled to hold this week – Thursday, April 10, 2025 at the Function Room 1, Oriental Hotel, Lekki Road, Lagos from 9am-12(noon).
The event themed: “Bridging the Customer Experience Gap for Financial Inclusion Using AI”, aims at enabling knowledge sharing on key industry insights, issues, amongst key stakeholders, with the objective of ensuring a collaborative and proactive approach to push for policies that enable growth, tackling/mitigating fraud and limiting occurrences and losses in the payment industry.
Keynote:
Ebehijie Momoh (Mrs), managing director and chief executive officer, AfriGoPay Financial Services Ltd, will deliver the keynote address.
Special Guests:
Uche Uzoebo (Mrs), managing director and chief executive officer, Shared Agent Network Expansion Facilities (SANEF) Limited and Mrs. Chika Nwosu, managing director and chief executive officer of PalmPay (Nigeria), are the special guest of honour.
PAFON 2.0 Special Appearances: Olusoji Solomon Adeyemo, Azure Application and AI Specialist, Microsoft UK., Ibirogba Oluwagunwa, chairman, Lagos State Chapter, Association of Mobile Money and Bank Agents in Nigeria (AMMBAN), and Olusegun Gabriel Afolabi, co-founder & chief innovations architect, Face Technologies UK Ltd., will make special appearances at the event.
There will be a fireside chat featuring, Chukwuemeka Enoch Mbaebie, the convener, Lagos Blockchain Week, amongst other speakers, with Chidera Amuta, Marketing Manager, Vendocredit, as the host.
According to Mr. Chike Onwuegbuchi, co-convener of Payments Forum Nigeria, “this year’s theme, ‘Bridging the Customer Experience Gap for Financial Inclusion Using AI’, underscores the urgent need to safeguard digital transactions against emerging threats while ensuring seamless financial inclusion and innovation”.
Industry players such as Bankers, Fintech startups, mobile money operators, blockchain experts, Cybersecurity, etc., are among the expected attendees.
PAFON 2.0 participation is free, but pre-registration can be done here or use this link: https://docs.google.com/forms/d/1dE3ZHpSZcaZOL14oiI7s6OYbIeRTqNET7oH-NOm83Bc/edit
Contrary to media some media reports yesterday, Mafab Communications, one of the companies granted Fifth Generation (5G) licences by Nigerian Communications Commission (NCC) has actually rolled out its 5G network services in Abuja since 2023.
According to Nigeria CommunicationsWeek findings, the rollout came almost a year since the telco paid $273.6 million for spectrum in the 3.5GHz band as part of a government auction.
Mafab Communications, has, not however kept to its promise to to strengthen its commercial operations by March 2025 as its services has remained skeletal since the media launch.
It said that it will roll out its high-speed 5G services through 102 operational sites strategically located in Kano and Abuja but that did not happen as at close of March.
An insider in the company, however assured that starting this month, subscribers with Mafab’s 5G routers will be able to enjoy ultra-fast connectivity on its expanding network.
This move aims to capture a wider share of Nigeria’s growing demand for 5G services.
Dr Musbahu Bashir, founder and chairman, Mafab Communications, said during the rollout launch that the telco will offer both voice and data services nationwide.
Additionally, Nigerian cities like Lagos, Port Harcourt, Enugu, Kano, and Kaduna have been listed for the deployment of 5G services while those not on the list will have services deployed at a later stage.
“The rollout of Mafab Communications 5G network is the beginning of immense opportunities for the country as it represents Nigeria’s capabilities and infinite possibilities,” he said.
“The prospect of increased job opportunities as a consequence of the value-chain benefits the technology will generate and offer is the dream we have all gathered here to launch today,” Bashir continued.
Telecom
Samsung Introduces Local Nigerian Languages to Galaxy Devices, Celebrating Cultural Diversity
Samsung Electronics has taken a bold step in enhancing user experience and inclusivity by introducing Hausa, Igbo, and Yoruba as official language options on selected Samsung Galaxy devices.
L-R: Stephen Okwara, Head, Product Management, Mobile Experience, Samsung Electronics West Africa; Joy Tim-Ayoola, Group Head, Mobile Experience, Samsung Electronics West Africa; Tae Sun Lee, Samsung Electronics West Africa CEO; Oge Maduagwu, Head of Marketing Samsung Electronics West Africa, and Nathan Lee, Regional Business Lead, Mobile Experience, Samsung Electronics West Africa, at the launch of Nigeria local language integration on Galaxy S25, A56, A36, and A26 devices, on April 03, 2025.
The feature, which is now available on the Galaxy S25, A56, A36, and A26 devices, reaffirms Samsung’s commitment to delivering innovative technology that speaks the language of its users.
With this groundbreaking update, Samsung users across Nigeria can now navigate their smartphones in their preferred local language, making technology more accessible, while also upholding our cultural heritage.
A Celebration of Culture and Technology
To mark the launch, Samsung hosted a cultural-themed press briefing featuring traditional music, local cuisine, and a showcase of the new language feature. Employees and guests attended in traditional Yoruba, Igbo, and Hausa attires, celebrating Nigeria’s rich cultural diversity.
Samsung also announced plans to expand local language support to more devices in the near future, reinforcing its dedication to making technology more inclusive for African users.
Empowering Users Through Language
The integration of Hausa, Igbo and Yoruba on Samsung devices reflects the brand’s mission to bridge the digital gap and enhance user engagement. Speaking at the press conference, Oge Maduagwu, Head of Marketing, Samsung Electronics West Africa, said, “At Samsung, we understand that technology is most powerful when it is accessible to all.
“By incorporating our local Nigerian languages, we are making our devices more intuitive and relatable, ensuring that millions of Nigerians can interact with their smartphones in the language they love and understand best”.
Seamless Language Transition on Galaxy Devices
Stephen Okwara, Head of Product Management, Samsung Electronics West Africa added, “The new local language feature is designed to deliver a seamless user experience, allowing customers to easily switch between languages. Users can activate Hausa, Igbo, or Yoruba on the Galaxy S25, A26, A36, and A56 by navigating to: Settings > Language & Input > Select Language
“This update enhances smartphone usability, particularly for those who prefer their native language over English, ensuring greater digital inclusivity, enhancing digital literacy and encouraging more users to engage with technology in their native tongues” He concluded.
Availability
Customers can visit all Samsung Experience Stores or authorized retailers in Nigeria to learn more and experience the feature firsthand.
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