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NCC Threatens to Sanction Erring Telecom Service Providers

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Prof Umar Garuba Danbatta, NCC’s executive vice chairman
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The Nigeria Communication Commission (NCC) said it would sanction service providers who fail to abide by the regulations of the commission in dealing with their consumers.

This is coming as the commission reaffirmed its commitment in protecting telecom consumers from unwholesome practices from their network providers.

Mrs Felicia Onwuegbuchulam, NCC’s Director of Consumers Affairs Bureau, gave the warning at the 44th edition of the NCC Consumers Town Hall Meeting with telecom consumers and service providers held in Oguta, Imo.

Speaking on the theme; “Using Information and Education as Tools for Consumers Empowerment and Protection,” Onwuegbuchulam said service providers must ensure that consumers get quality service, value for money spent and timely redress of complaints.

She also urged network providers to shun unwholesome practices, reiterating that erring companies must be sanctioned.

“You must engage your consumers on constant empowerment through education to fortify them in making good choices,’’ the NCC official stressed.

She said the meeting was targeted at bringing together telecom consumers in the rural areas with the network operators to proffer solutions to their problems.

According to her, it was also designed to ensure that consumers have value for their money.

The NCC director listed some of the unwholesome practices by service providers as unsolicited text massages and calls, failure to roll over unused data and automatic renewal of data, and VAS without consent of the subscriber.

She, however, said NCC had taken adequate measures to checkmate erring telecom operators by developing DND Short Code to solve unsolicited text massages controversy.

Onwuegbuchulam said that the commission had developed a service Toll free line for consumers to lay down their complaints.

In her remark, the representative of GLO Mobile, Chinwe Ejiofor, assured GLO consumers of quality services, adding that the company had been interfacing with its customers.

Some participants at the programme and telecom consumers said NCC should roll out more programmes to protect telecom consumers against unnecessary extortion.

 

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Telecom

Hackers Attack Global Phone Networks, China Fingered

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Hackers targeted mobile phone networks around the world to snoop on specific users, according to a report by Cybereason, a US-Israeli security firm.

The level of access they gained to the networks meant they could have shut them down had they wanted to.

Cybereason concluded “with a high level of certainty” that the hackers were based in China, probably sponsored by the government.

The attack – dubbed Operation Soft Cell – began in 2017, Cybereason spotted the attacks in 2018 and helped one telecoms provider through four more over the next six months. It has now briefed more than a dozen others.

None of the targeted firms or people has been named but, according to the report, the hackers collected the call records and geo-location of various individuals from a selection of countries, including those in Europe, the Middle East and Asia.

The security firm identified changes in the pattern of attack and new activity every three or four months. The hackers gained entry to networks via a flaw in a web server product.

Cybereason said the tools and techniques bore the hallmarks of Chinese hacking group APT10, which is widely believed to operate on behalf of the Chinese government.

A security expert at the University of Surrey, Professor Alan Woodward said the scale and audacity of the attacks were “breathtaking”.

“The hackers used phishing attacks to get privileged access to networks and could potentially have closed them down.

“They could see who called whom, when, and also seem to have been able to track people’s movements.”

While US networks do not seem to be affected by this wave of attacks, they remain vulnerable and could have been targeted with different tools, said Prof Woodward.

While there is no suggestion that Chinese firms played any part in the attacks, it will add “grist to the mill” for politicians calling for mobile operators to distance themselves from firms like Huawei, he added.

In 2018, 30 per cent of telecoms firms reported that sensitive customer data had been stolen in attacks.

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MTN Launches 4G+, Offer Customers Superior Experience

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MTN Nigeria Communications Plc has launched 4G+ in Lagos, Abuja and Port-Harcourt.

 

The enhanced service is aimed at delivering a premium experience to more people across the country.

 

MTN 4G+ runs on 4G LTE Advanced Technology using a combination of the recently acquired 800 MHz spectrum and 2600 MHz.

 

The added spectrum and advanced technology extend the reach and capacity of MTN’s data network in Nigeria and enables speeds of up to 200 Mbps.

 

This means a 30-minute HD video could take as little as three minutes to download on 4G+, while the same video would take around eight minutes to download on standard 4G.

 

The service is immediately available and will deliver much higher broadband speeds, a more consistent connection and significant improvement in indoor coverage.

 

Commenting on the new service Mazen Mroue, Chief Operating Officer, MTN Nigeria said “It’s about the customer. We put the customer at the heart of everything that we do.”

 

Noting that the launch of 4G+ represents a natural evolution from MTN’s already fast and reliable 4G network and further demonstrates the company’s commitment to continued investment in technology that caters to the present and future needs of its customers and country.

 

“As MTN, we believe that everyone deserves the benefits of a modern connected life.

 

“With this enhancement, our customers in covered locations can expect faster downloads and uploads, and better browsing and streaming experiences.

 

“The successful launch of our 4G+ network is a momentous occasion, which advances our quest to provide world-class service to our customers,” he concluded.

 

To activate the service and enjoy a new digital experience, customers need an MTN Standard 4G SIM (upgrades available in stores nationwide) and a compatible device.

 

 

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Konga Crashes Price to Celebrate 7th Anniversary

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Konga,Nigeria’s composite e-commerce giant, has flagged-off mouth-watering discount sales to celebrate the seventh anniversary of its groundbreaking strides in the Nigerian e-commerce sector.

 

The promotion will cover a wide range of products ranging from electronics, mobile phones, tablets, fashion, wine/spirits, home appliances, computers/accessories, Fast Moving Consumer Goods (FMCG) and much more.

 

The Konga 7th Anniversary sale will run from June 24th to July 7th 2019. Shoppers on Konga will enjoy amazing offers including flash sales and treasure hunt.

 

There are also special deals and offers for visitors to its nationwide network of stores.

 

Furthermore, shoppers stand to enjoy free delivery nationwide on orders above N15,000 from Konga warehouse.

 

Chidalu Ekeh, head of Marketing, explained that Konga’s commitment to customers in the past seven years is borne out of deep appreciation for their patronage and loyalty.

 

She added that this comes with an unbeatable offer of best prices and quality products.

“We’ve been able to serve our customers exceptionally these past seven years and that is down to our innovations in technology, swift delivery, cutting-edge service and other interventions that have improved the shopping experience.

 

“We are closest to Nigerians with the establishment of over 30 experience stores in major locations across the nation.

 

“Added to this is the presence of massive regional warehousing facilities that cater to the needs of our growing database of merchants and customers.

 

“The Konga Marketplace, a structure we pioneered, remains the best and most trusted online marketplace on this side of the Atlantic.

 

“We have also expanded the suite of offerings through Konga Pay, a Central Bank of Nigeria-licensed mobile money e-wallet as well as Konga Travel which remains the first omni-channel travel booking agency in Nigeria with best deals.

 

“Furthermore, Kxpress, our in-house logistics arm, is a world class company that has resolved the thorny issue of last mile delivery to our teeming customers nationwide. This is in addition to handling critical deliveries to external parties.

 

“We are excited with the journey and our aim is to go the extra-mile in satisfying our customers – a reason we crashed our prices to make the offers juicy.

 

“With our effective customer service, we have the capacity to attend to and resolve feedbacks promptly.

 

“Our customers also have a range of payment options to choose from including payment on delivery, online payment through Konga Pay, payment on collection, cash payment in the store, payment through Visa, payment through USSD and much more,” she concluded.

 

 

 

 

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