Telecom
NCC to Review Rules for Robust Consumer Quality Experience
Nigeria Communications Commission (NCC) said it is currently reviewing the rule base to ensure a robust set of rules for the industry, primarily to achieve fair competition and consumer quality experience.
Mr. Ephraim Nwokonneya, head, Compliance Monitoring at the Commission, speaking at a capacity building workshop for ICT journalists in Lagos said that, ‘Nigerian telecommunication revolution’ in the last 12 years has brought with it, increase in investments in the industry especially Foreign Direct Investments (FDIs), significant growth in the number of operating companies, massive growth in subscriber population, intense competition resulting in innovative tariff plans and promotions.
He added that the revolution also has attached challenges like quality of service which has tested the regulatory competence of the Commission amongst others.
Hence, the Commission is currently reviewing its rule base to ensure a robust set of rules for the industry.
“Consistent with the above and the powers conferred on NCC by Section 70 of the NCA 2003, the Commission developed the Nigerian Communications (Enforcement Processes, Etc) Regulations 2005; Commence enforcement actions/investigation following results of prior compliance monitoring exercise or verified consumer complaints; Provide evidence of alleged violations to the responsible service provider; Provide opportunity for the service provider to respond; Propose relevant sanctions to be enforced on erring service provider in accordance with NCC Enforcement Processes Regulations; Obtain management’s approval and communicate sanctions to the service provider and Provide opportunity for appeal”.
Nwokonneya, reiterated that NCC has followed international best practices in enforcement procedures.
Comparing countries like Brazil, Singapore, United Kingdom and Nigeria revealed the similarities on enforcement procedures and timelines involved. For instance, timeline for offender’s defence/response shows Nigeria is ahead of Brazil and Singapore that give 15 days’ respectively, while Nigeria and UK give 14 days and 10 days respectively.
Also, final decision is reached on such cases after 30 day from conclusion of investigation in Brazil, 60 days in the UK and Singapore and 30 days in Nigeria. All the countries involved usually publish their final decisions.
Aside that, Nwokonneya said, “Every regulator has a variety of sanctioning tools to enforce compliance to its rules and regulations. However such sanctioning rules must ensure that the severity of sanctions matches the severity of the offence/violation. Some regulators have a specific schedule of fines e.g Nigeria. Some regulators levy fines based on a percentage of the offending licencee’s revenue e.g Peru, Poland, Turkey”.
He listed typical enforcement sanctions applied within the industry to include, “Administrative fines; The specific administrative fines are contained in the Second Schedule of the NCC Enforcement Processes Regulations. Schedule 3 of the NCC Qos Regulations 2012 also contain fines for contravention of each KPI.
“Cases of the N1.17B and N.647B fines against operators in 2012 and 2014 respectively for poor quality of service come to mind here. Confiscation of equipments; Denial of regulatory services; Revocation of licence”.
Although, some schools of thought have argued whether monetary sanctions by way of fines is the most effective way of enforcing compliance with rules and regulations in the industry, adding that the fines may not be severe enough to deter wrong doing and monetary sanctions deny operators the needed funds for network expansions, the Head of Compliance Monitoring at the Commission, said that Monitoring and Compliance can only be effective within the orbits of the available rules and regulations.
He maintained that the Commission would always draw strength from the provisions of Section 70 of the NCA, 2003 to develop a robust set of rules and regulations to guide operations of every facet of the market necessary to ensure ethical practices and to achieve consumer protection.
Presently, NCC boasts of over 20 Regulations, Guidelines and Directions.
These include, Numbering, Type approval of telecoms equipments, Interconnection, Competition practices, Consumer Code of Practices, Universal Service, Quality of Service and Enforcement Processes.
Others are Registration of Telephone Subscribers, Frequency Pricing, Number Portability, Annual Operating Levy, Lawful Interception of Communications and Technical Specification for the Installation of Masts and Towers etc.
Association of Licensed Telecommunications Operators of Nigeria (ALTON) is planning to encourage geo-political regions that grants zero charges for ‘Right of Way’ approvals as well not implementing arbitrary charges on telecommunications base stations in their regions with zero tariff.
Engr. Gbenga Adebayo, chairman, ALTON disclosed this to Nigeria CommunincationsWeek against the backdrop of incessant closure of base stations in some states.
He said that operators believe that the way out of this arbitrary charges and high cost of RoW approvals is regional tariffs.
“Operators are advocating for a regional tariff which means that geographical regions of Nigeria where cost of doing business for telecommunications operators is extremely high will attract high tariff compared to regions where there is low operating cost.
“Our advocacy of regional tariff is not based on a particular state but on regions. As at today there are regions where we have zero cost of “Right of Way” and low cost of doing business. Tariffs should reflect on operating environment. This means that national rate plan should consider high and low cost of doing business.
“If this is implemented, in a long run we could witness some regions having zero tariff because operational cost in such regions are friendly to operators,” he said.
It would be recalled that Kogi State recently shut down some operators’ base stations on account of local levies which raises the call for discriminatory tariff among geographical locations.
AVEVA, a global leader in industrial software driving digital transformation and sustainability in industries, today announces the appointment of Sébastien Ory, 48, as EMEA VP in charge of the partner and distributor network. VP of AVEVA Southern Europe since 2022 and President of AVEVA France since 2023, Sébastien now replaces Karine Calvet while remaining President of AVEVA France.
Sébastien Ory as EMEA VP Partners & Channels, AVEVA
In this new role, he will oversee the relationships with the various stakeholders involved in the distribution of AVEVA software and will have direct responsibility for more than forty employees spread across the EMEA region. Sébastien Ory will report directly to Jesus Hernandez, the new SVP of the EMEA region, who replaces Evgeny Fedotov, now CCO of RIB.
More than 18-year career in the industry
A graduate of the Ecole Polytechnique de Paris and the Institut National de l’Aéronautique (ISAE-SupAero) in Toulouse, Sebastien Ory is an active advocate for driving sustainable progress in the industrial sector.
He began his career at France Telecom as a sales manager where he stayed for 4 years before giving a more industrial dimension to his career.
With fifteen years of experience in the industrial automation industry, Sebastien Ory has developed a strategic understanding of this field. After 10 years in Schneider Electric’s industrial automation business, he led the global industrial software business development team for Schneider Electric Software from 2015 to 2018, with a particular focus on the water, power generation, mining and food industries. During these 3 years, the introduction of new software solutions will allow Schneider Electric Software to initiate and develop significant growth areas.
7 years at AVEVA
In 2018, Sébastien joined AVEVA as Vice President of the Southeast Asia region, leading a team of 200 talents in charge of delivering cloud-based industrial analytics and AI software. In addition to the growing developing the teams he leads from the Singapore headquarters, part of his energy is devoted to establishing direct engagement with leaders of major groups in the region such as Petronas, Pertamina, PTT, Wilmar and Olam, to stimulate their digital transformation initiatives.
In 2022, he took over the leadership of AVEVA’s activities in Southern Europe, a major industrial market for the company, whose customers, world leaders in the fields of Energy, Chemicals, Agri-food, Pharmaceuticals and Water, are looking for AVEVA’s expertise to accelerate and drive their digital transformation and sustainability strategies, as well as their energy transition projects. The changes he brings to the organization of the sales team are bearing fruit and allow AVEVA to acquire new customers while consolidating key accounts. As Sebastien transitions to the role of VP EMEA Partners & Channels, Dominique Bazin becomes the new Vice President of AVEVA Southern Europe.
EMEA VP Partners & Channels: a highly strategic position within AVEVA
Sébastien now holds the position of Vice President in charge of the Partners and Channels for AVEVA in Europe, Middle East and Africa, a major market for the company. His main mission is to design and implement a strategy for the growth of indirect sales, through a network of partners and strong alliances with Digital Services Companies (DSCs), AI platform providers and independent software vendors (ISVs) whose solutions are compatible with the CONNECT platform.
Federal Competition and Consumer Protection Commission (FCCPC) has hit back at Meta Platforms Inc, warning the tech giant that its threat to exit Nigeria will not erase its legal responsibilities or liabilities under the Nigerian law.
Meta said earlier today, May 3, that it “may be forced to effectively shut down the Facebook and Instagram services in Nigeria in order to mitigate the risk of enforcement measures.”
Meta’s warning came after it lost a legal bid last week to overturn a ₦220 million fine imposed by the FCCPC for violations of data protection and consumer rights laws.
Reacting to Meta’s threat, FCCPC, in a statement on Saturday, May 3, described Meta’s statement as “a calculated” move aimed at “inducing negative public reaction and potentially pressuring the FCCPC to reconsider its decision.”
FCCPC said that Meta threatening to leave Nigeria does not absolve the company of liabilities for the outcome of a judicial process.
“These infringements included denying Nigerians the right to control their personal data, transferring and sharing Nigerian user data without authorisation, discriminating against Nigerian users compared to users in other jurisdictions and abusing their dominant market position by forcing unfair privacy policies,” FCCPC wrote on X.
“Interestingly, Meta had been fined for similar breaches in Texas ($1.5b) and only recently was asked to pay $1.3 Billion for violating E.U. Data Privacy Rules.
Elsewhere in India, South Korea, France and Australia, Meta had faced varying penalties for similar breaches. But Meta never resorted to the blackmail of threatening to exit those countries. They obeyed.”
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