Telecom
NCC Urges to Students to Report Telcos who Fail to Address their Problems
Nigeria Communication Commission (NCC) has advised students to always report network providers who refused to address their problems to the commission.
Prof. Umar Garba Danbatta, Executive Vice Chairman/CEO, NCC
Efosa Idehen, director, Consumer Affairs Bureau of NCC, advised the students at the weekend at Nsukka, Enugu State.
Ideen spoke during the third edition of the Telecom Campus Conversation at the University of Nigeria Nsukka.
The conversation was themed: “Telecom Consumer Rights Awareness: The Role of Students.”
Idehen said the aim of the campus conversation was to educate students who were important consumers of telecommunication services on their rights and how to resolve problems with their network providers.
He said: “Subscribers of network providers are kings in telecommunication industry since without them there will neither be network providers nor NCC.
“Problem of subscribers is that most times they do not know how to go about issues they have with their network subscribers.”
The Director explained to students some of the ways to resolve network problems either with their network providers or with NCC.
He said: “It is your right that any problem you have as a consumer must be resolved with your network provider.
“But if you tried and your network could not solve your problem, call 622, NCC toll free line and report such problem.
“NCC will immediately get in touch with the affected network provider to know why it has refused to resolve your problem.
“NCC may fine such provider if the commission discovers that the provider deliberately ignored the subscriber’s complain.
“Some subscribers complain of their providers bombarding them with unsolicited messages without knowing that when they sent STOP to 2442 to their provider such unsolicited messages will stop.”
According to Idehen, subscribers are expected to call 112 toll free line in case of any emergency to get help from security agencies in the country.
In her remarks, Mistura Aruna, head, Consumer Information and Education Unit, NCC, said the Forum was one of the various consumer-center initiatives of NCC targeted at creating awareness for students of tertiary institution on their rights and obligations as telecom consumers.
Aruna said: “One of the aims of this initiative is to sensitise students on several measures which have been put in place for the purpose of consumer protection and empowerment.
“UNN is selected by the commission for the third edition of the programme because it is the first indigenous and autonomous university in Nigeria.
“The university’s motto: ‘To Restore the Dignity of Man,’ adequately reflects the mind of the commission as consumer protection, information and education is pivotal on the commission’s mandate.”
In a message to the event, Prof Charles Igwe, the Vice Chancellor of the UNN, represented by Prof. Eze Okonkwo, the Dean of Post-Graduate Studies, commended the commission for choosing the university for the programme.
Speaking on behalf of the students, Stephen Ani, the Student Union President of the UNN, thanked the NCC for choosing the university for the third edition of the campus conversation.
Ani said: “It’s my hope that NCC presence in UNN will help improve some network challenges the students are facing as well as help resolve their problems with their various network providers.”
NCC used the occasion to educate students on consumer protection, SIM registration, SIM-NIN linkage, cyber-security as well as how to be safe online by avoiding any internet fraud, among other things.
MTN Nigeria has proudly announced the rebranding of its fibre broadband service to FibreX, marking a significant stride in delivering next-generation internet solutions across the nation.
Formerly called MTN Fibre Broadband, FibreX embodies the company’s commitment to providing ultra-fast, reliable, and accessible internet services, aligning seamlessly with Nigeria’s National Broadband Plan (NBP) 2020–2025.
The NBP aims to achieve 70% broadband penetration by 2025, ensuring minimum speeds of 25 Mbps in urban areas and 10 Mbps in rural regions.
“The launch of FibreX reiterates our dedication to supporting Nigeria’s digital transformation journey,” said Egerton Idehen, Chief Broadband Officer, MTN Nigeria. “By enhancing our infrastructure and services, we aim to bridge the digital divide and foster inclusive growth.”
FibreX is set to play a pivotal role in the Federal Government’s initiative to expand the nation’s fibre-optic network by an additional 90,000 kilometers, aiming to increase fibre capacity from 35,000 km to 125,000 km.
FibreX promises ultra-fast and reliable internet connectivity, aiming to meet the diverse needs of Nigerians, from bustling urban centres to remote rural areas.
While the service itself retains its powerful FTTH (fibre to the home) infrastructure, the new name embodies a more modern, relatable, and emotionally resonant brand that is positioned to lead the conversation around what premium internet should feel like.
The new name, FibreX, was adopted to create a more customer-friendly brand. The goal is to educate and excite consumers within home-passed locations (the potential number of premises within a service area that can be connected to an FTTH network) about the benefits of the product.
As Nigeria strides towards a digitally inclusive future, initiatives like FibreX are crucial in bridging the digital divide and fostering nationwide connectivity.
For more information about FibreX and its offerings, please visit www.mtn.ng/fibrex.
Organisations today face a data paradox: they need to make fast, intelligent decisions but are overwhelmed by large volumes of often unreliable information. With over 75% of business leaders under pressure to prove data’s value, the demand for trusted, actionable insights has never been greater.
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Built on the trusted Salesforce Platform and leveraging the power of Data Cloud, Tableau Next delivers enterprise-grade performance, robust security, and flexible, zero-copy data integration for seamless data connectivity. Tableau Semantics, an intelligent semantic layer, provides a unified understanding of information, ensuring data consistency and accelerating the discovery of critical insights. The built-in workflow engine in Tableau Next seamlessly translates insights directly into actionable steps, dramatically accelerating the time to value. The key differentiator is the native integration with Agentforce, Tableau Next equips humans and AI agents with pre-built analytical skills to rapidly transform data into tangible business value, marking a significant leap forward in data-driven decision-making. It includes:
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Chinese-founded e-commerce platforms Temu and Shein have announced upcoming price increases for U.S. customers, citing higher operating expenses due to tariffs imposed during former President Donald Trump’s administration.
These tariffs include a 145% import tax on most goods made in China and the elimination of the “de minimis provision,” which previously allowed goods valued under $800 to enter the U.S. duty-free.
The changes, effective May 2, have disrupted the business models of both companies, known for their ultra-low prices and extensive digital marketing campaigns.
Temu and Shein, which specialize in affordable products ranging from clothing to electronics, have urged customers to shop before the price adjustments take effect.
The companies aim to minimize the impact on consumers while adapting to the new trade rules.
These developments come amid concerns from U.S. lawmakers and business groups about the competitive advantage of inexpensive Chinese goods and the potential entry of counterfeit products through the now-canceled exemption.
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