E-Financial
NDIC Urges Customers to Petition Banks’ Excess Charges
Nigerian Deposit Insurance Corporation (NDIC), has asked customers who discover that they have been overcharged on their accounts by the banks as account and card maintenance charges among others to petition the CBN or the NDIC in order to facilitate a refund.
This is coming as 12 banks in the first half of this year made N120.49 billion as income realised from electronic transactions.
Besides account and card maintenance fees, other charges that bank customers still have to contend with include: stamp duty charges, SMS alert charges, ATM charges, electronic transfer charges and so on.
Hassan Bello, managing director/chief executive officer, NDIC, said that most of the concerns about bank charges have been significantly handled, promising that issues concerning consumer complaints would be treated in a timely manner.
Bello, spoke at a 3-day Workshop organized for Business Editors and members of the Finance Correspondents Association of Nigeria (FICAN).
“The charging concerns have been mainly addressed.” That is why we are holding this session, so that the Finance Correspondents can assist us in disseminating the information. Customers who have been overcharged should file a claim, and a refund will be made available following an investigation.
He advised further: “All we need to do is start educating the banking public so that they are aware that such documents exist so that they are not unduly overcharged by banks, and where customers discover that they have been overcharged, they can petition the CBN or the NDIC and it will be investigated, and if the bank is found to have overcharged the customer, they will be directed to make appropriate refund.”
“It has happened multiple times, and banks have refunded clients who were overcharged.”
He also spoke on the importance of enlightenment to address the issue, as he noted that the CBN already has a guide on bank charges which is available for the view of the entire public.
“The Central Bank of Nigeria (CBN), has previously produced a bank charges guide that rigorously governs how charges should be made to clients inside the banking system.
” So it is now up to us to teach the banking public so that they understand what these costs are. The document may be seen on the CBN website. You may view it and see what the fees are in accordance with those criteria. It has previously been standardized and addressed.”
Last year, despite the pandemic and the downturn in economic activities, 12 commercial banks jointly made N933.16 billion in profit and made N216.52 billion from charges on electronic transactions, as customers continue to complain of excessive fees that they are being charged to make the banks richer.
E-Financial
CBN to Achieve $1trn Economy with Financial Inclusion Initiatives
The Central Bank of Nigeria has launched three initiatives aimed at realizing Nigeria’s vision of a $1 trillion economy by 2030 through financial inclusion.
The initiatives were launched at the second edition of the International Financial Inclusion Conference, which was held in Lagos on Tuesday under the theme, ‘Inclusive Growth: Harnessing Inclusion for Economic Development’.
The initiatives unveiled during this year’s conference include the Women Entrepreneurs Finance Code (We-Fi Code, which is a platform designed to transform the financing landscape for women-owned Micro, Small, and Medium Enterprises globally, the Women Financial Inclusion Dashboard which allows regulators and policymakers to identify and prioritise gender gaps in financial services;
The third initiative is the Roadmap for the Financial Inclusion of Forcibly Displaced Persons, which is aimed at mobilising the collaborative efforts of financial institutions, regulatory bodies, government agencies, and non-governmental organisations to support FDPs in overcoming financial barriers, accessing essential services, and establishing the foundation for their economic independence.
Olayemi Cardoso, the CBN Governor, in his welcome address, said that as we gather here today we reflect on Nigeria’s ambitious plan to reach a $1 trillion economy.
He said the Apex bank had been working assiduously to stabilise the economy, working through monetary policy to tame inflation and rebuild the confidence of the Nigerian people in its economy.
Cardoso emphasised that financial inclusion was central to achieving broad-based economic growth, stressing that Economically, financial inclusion impacts poverty reduction, income equality, employment generation, and overall productivity.
“When more people have access to formal financial services, they are better able to save, invest, and contribute to the economy,” Cardoso said.
Cardoso, while noting that financial inclusion ensures that people have access to bank accounts, credit, savings, and other essential services, maintained that widespread access to financial services is an enabler of economic activity.
According to him, Micro, small, and medium enterprises (MSMEs) which are the backbone of Nigeria’s economy can thrive with improved access to credit, creating jobs and boosting productivity.
The CBN Governor reiterated that financial inclusion was foundational to Nigeria’s sustainable economic development, saying that the Apex bank was keen on ensuring its Financial Inclusion Policies and Initiatives address the peculiar access to finance barriers for underserved populations, particularly women, youth, and MSMEs.
Furthermore, Cardoso emphasised that financial inclusion had the potential to unlock significant economic growth, particularly through the empowerment of SMEs, women, and other vulnerable segments of the population.
He disclosed that SMEs were responsible for over 80 percent of employment in Nigeria, yet many struggle to access the credit needed for expansion, adding that financial inclusion for SMEs was essential to unlock the full potential of this sector, which he said the Federal Government remained committed to supporting these enterprises.
Similarly, Babajide Sanwo-Olu, Lagos State Governor, urged various governments and stakeholders in Nigeria to remain focused on building a more inclusive economy, where no one is left behind, where every voice matters, and every individual has a fair chance to succeed.
Sanwo-Olu, who was represented by his Deputy, Obafemi Hamzat urged everyone to focus on the pursuit of financial inclusion, saying that this should be done with passion, purpose, and a shared vision of a Nigeria where every citizen has access to the tools and resources they needed to prosper.
According to him, the focus should be on building a more inclusive economy where no one is left behind, where every voice matters, and where every individual has a fair chance to succeed.
“Let us continue this work with passion, purpose, and a shared vision of a Nigeria where every citizen has access to the tools and resources they need to prosper.
“Let us remain focused on building a more inclusive economy where no one is left behind, where every voice matters, and where every individual has a fair chance to succeed,” Sanwo-Olu said.
E-Financial
Naira Depreciation Erodes Firms’ Confidence, Drops by 3.2 Index Points — CBN
Nigerian businesses are becoming less confident in the economy as expectations of further naira depreciation loom before the year ends, according to the Central Bank of Nigeria’s (CBN) Business Expectation Survey for October.
The Overall Confidence Index (OCI) dropped by 3.2 points to 14.5, down from 17.7 points in September, reflecting a waning business outlook.
The survey highlighted a decrease in the OCI for the current month, next month, and the upcoming six months, with the indexes falling to 1.4, 4.8, and 21.8 points respectively, compared to 3.2, 6.2, and 29 points recorded in September.
“The overall confidence index (CI) on the macroeconomy indicates that businesses were optimistic in October 2024,” the CBN noted. However, businesses expressed expectations for the naira’s depreciation over the next three months, with hopes for a potential appreciation within six months.
Key concerns affecting the business landscape include high interest rates, insecurity, multiple taxes, inadequate power supply, an unfavorable economic climate, and financial constraints, according to the survey.
Sectoral analysis showed that optimism on business operations was prevalent across all sectors except the Industry sector. Respondents also expressed a positive outlook on business volume, total orders, financial conditions, and access to credit during the review period.
In anticipation of improved conditions, many businesses plan to increase hiring in November, with the Agriculture sector showing the highest prospects for employment and expansion.
The Construction sector, however, remains hesitant about workforce growth in the upcoming month.
E-Financial
Nigeria’s Foreign Reserves Surge to $40.08bn, Marking a Two-Year High
Nigeria’s foreign reserves surged to $40.08 billion on November 7, 2024, marking their highest level in almost two years, as reported by the Central Bank of Nigeria (CBN).
This increase reflects a $1.7 billion growth since the end of September, when reserves were at $38.3 billion.
The rise is attributed to CBN’s policies encouraging foreign currency inflows through formal channels and remittance-targeted reforms.
The CBN’s recent efforts to engage International Money Transfer Operators (IMTOs) and the Nigerian diaspora have been critical to this recovery.
Earlier in 2024, reserves had dipped below $34 billion due to foreign exchange pressures and global oil market volatility.
However, sustained growth from $33.7 billion in June to the current $40.08 billion highlights the CBN’s successful policy interventions, aimed at stabilizing the naira and enhancing foreign currency inflows.
CBN Governor Olayemi Cardoso commented on this progress during a symposium in Abuja, noting that the current reserves level is the highest in nearly three years.
“These reforms have started yielding positive results, with notable improvements in the FX market and a stabilization of foreign reserves,” Cardoso stated.
He further emphasized the importance of diaspora engagement at recent IMF and World Bank meetings in Washington, D.C., pointing to diaspora inflows as vital to Nigeria’s remittance recovery.
Cardoso explained: “Nigeria has such a strong diaspora community here; in the earlier stages of the reforms, IMTOs were having issues transferring money back to Nigeria, and we felt it was important to engage them, and we did.
“As a result of that engagement, we identified particular problems, of which a lot of responsibility was shared. Things have since improved because as at the last meetings, which was, I think, April, monthly inflows were about $250 million, but as of September, it had risen to $600 million.”
He added, “With the recent announcement by Nigeria Interbank Settlement Systems (NIBSS) on Bank Verification Number (BVN), and other products that the banking industry is offering, and through engagement with the diaspora, we believe we will be able to move accordingly and again, rising from that engagement, we put our sights on increasing the inflows to $1 billion monthly, and I’m confident that we will get there.”
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