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Nigeria Loses $1Bn Annually to BPO

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Nigeria loses about $1 billion to Business Processing Outsourcing services by both foreign and local companies annually, according to The Nigeria Association of Information Technology Enabled Outsourcing Companies (NAITEOC) 

Mr. David Onu, chairman of the association, disclosed this at the Nigeria International Outsourcing Conference in Abuja. Of the amount spent annually by public and private sectors, Onu said less than 2 per cent go to local IT market, which is mostly support service.

The Chairman, who described the Indian example as best model in the world for BPO adoption, challenged Nigeria to adopt BPO as a game changer capable of reversing the present economic down turn with a huge contribution and major turnaround in the economy. With the right synergy between public and private operators in the economy, he said that Nigeria has the potential to compete with any country in the world in outsourcing of IT services.

‘‘We estimated that Nigeria’s local BPO ICT market is over $1 billion. Of that amount, being spent by both the public and private sector annually, less than 2 per cent go to local entities, which are mostly support services.

‘‘We are strong and fit for local content. We are asking that we should be given the opportunity to compete. If we can get 20 per cent of that $1 billion being spent on both sides, that is about $300 million, it will translate into huge leap in the economy, recite locally, and more companies will come in and more people employed.

‘‘We believe that BPO can change this economy with the right synergy. But we want everybody to come together because we have the answer to our local problem. We can do the same thing India did. All we need to do is to be more intentional and realistic to its actions.’’

He also called for localization of internet content to bring cost of internet services down to the level of common man, saying that the only reason internet services are expensive in Nigeria is because most internet services are being housed outside Nigeria.

According to him, ‘‘if we have the content hosted locally, the cost of internet will come down, arguing that the reason adduced by the telcos for attempting to increase cost of data services in Nigeria were not totally true.

On his part, Dr. Isa Ibrahim, Director General of National Information Technology Development Agency (NITDA), while speaking on the paper entitled: “Outsourcing: A Catalyst for Change: A new Economy, Job Creation and Wealth Generation”, said that the conference theme and subtheme are apt as they portray a dedication to solving Nigeria’ current challenge of economic challenges by fashioning ways of reversing the ugly trend of economic recession quickly.

He said that an effectively harnessed BPO industry portends economic, political and social benefits including: helping to redirect energy and personnel into core business of the organization and relieves management of day-to-day process procurement and disbursement challenges; improves efficiencies through economies of scale; reduces the risk of technology obsolesce, amongst others.

According to the NITDA DG, the initial and immediate benefits includes: reduction of running cost, equipment cost, overhead cost, a concise team that is focused, articulate and capable to face and conquer the competitiveness that is brought about by globalization.

In the perspective of nations, Ibrahim stated that BPO provides countries that are outsourcing services, the opportunity to grow their economy by creating countless employment opportunities in the various sectors of the outsourcing landscape for its population, growing the financial capabilities of the citizenry, and economic activities culminating in the improving on the GDP.

Business Process Outsourcing (BPO) is the type of outsourcing where organizations contract out the non-core processes of their business to other organizations, leaving them to concentrate on their core mandate to remain in business.


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NITDA, NIMC Partner for Seamless Data Exchange Capabilities

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National Information Technology Development Agency (NITDA) and the National Identity Management Commission (NIMC) have announced a collaboration on National Public Key Infrastructure (PKI) and Digital Public Infrastructure (DPI) to enhance synergy between digital identity, payment ecosystems and secure seamless data exchange capabilities for Nigeria.

NITDA, NIMC Partner for Seamless Data Exchange Capabilities

l-r: Kashifu Inuwa, Director General of NITDA, and Bisoye Coker-Odusote,  Director General of NIMC, during the meeting at the NIMC headquarters in Abuja..

NITDA, which made the announcement on its X handle, said that the collaboration was to further strengthen Nigeria’s digital economy in line with President Bola Tinubu’s Renewed Hope Agenda,

During the meeting, Kashifu Inuwa, director general of NITDA, and Bisoye Coker-Odusote, director general of NIMC, with some management staff of both organisations, discussed various initiatives, which include building DPI stacks for a secured and seamless data exchange and forming partnerships to transform the national identity system.

This collaboration also aims to harness the potential of the innovative ecosystem and emphasise the use of public-key infrastructure (PKI) to drive digital transformation in Nigeria.

To ensure a smooth implementation, a 12-man committee was set up.

This committee will play a crucial role in kickstarting and harmonising the initiatives and is expected to deliver a comprehensive implementation report within the next 4 weeks.

 

 


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Expert Urges FG to Harmonise NIN, BVN to Tackle Crimes

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Noble Ajuonu, head, Sydani Technologies Ltd., has urged the Federal Government to harmonise National Identification Number (NIN) and Bank Verification Number (BVN) to tackle crimes and insecurity in the country.

Expert Urges FG to Harmonise NIN, BVN to Tackle Crimes

Ajuonu made the call at a media roundtable, organised by Sydani Group in Abuja.

The News Agency of Nigeria (NAN) reports that the roundtable focuses on driving sustainability through a comprehensive analysis of Nigeria’s key development areas.

Ajuonu said that Nigeria could overcome its security challenges and pave the way for a safer, more secure future for all Nigerians by embracing technology and implementing practical solutions,

“We need to harmonise data, prioritise seamless integration of databases like NIN, BVN, and security agency records, establish clear protocols for data sharing and access, with robust safeguards against misuse,’’ expert said.

According to him, the unified data pool will empower intelligence gathering and targeted operations.

He also called for investments in smart surveillance, intelligent video analytics software, training of personnel in data analysis, interpretation of data in real-time to combat crimes.

“There is need to implement a legal framework for call interception in criminal investigations, with strict oversight to prevent abuse, encourage community cohesion, training of tech savvy security personnel with tech-enabled tools.’’

Ajuonu also urged the government to address infrastructure deficit in technology, saying that technology was all encompassing to address insecurity.

“According to the National Identity Management Commission (NIMC), as of December 2023, only 104.2 million Nigerians had been enrolled for the National Identity Number (NIN).’’

Ajuonu added that over 122.2 million citizens left uncaptured for NIN were people in rural areas where enrolment centres, digital services were limited.

“Most crimes are being perpetuated from rural communities and this lack of comprehensive identification creates a gap where elements not captured in the national database can constitute public nuisance, crimes.

“There is the inadequacy in the integration of NIN, BVN and Voters Identification Number (VIN).

“Advanced call interception and analysis tools, used successfully in other countries, could provide invaluable insights into criminal networks and operations but infrastructure is lacking,’’ he said.

Also, Mr Godfrey Petgrave, the Agricultural Expert, Sydani Group, called for empowerment of smallholder farmers with access to finance and training to enhance productivity.

According to Petgrave, Nigeria requires policy reform and institutional strengthening to improve agricultural practices and embrace digital agriculture solutions to address food insecurity.

Mr Akolade Jimoh, another expert of the group on health, advocated for expanded community-based health insurance programmes for rural and underserved areas.

Jimoh added that the country needed to encourage Public Private Partnership to revolutionise products design and quality improvement on health services.


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Konga launches Infinix Brand Week with Incredible Deals

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Konga, Nigeria’s leading composite e-commerce group, is thrilled to announce the launch of amazing deals at its Infinix Brand Week. Infinix, a leading global smartphone brand known for its innovative products and cutting-edge technology promises exclusive discounts and special offers on select smartphones, marking an exciting milestone in the realm of online shopping.

Shoppers can expect nothing short of extraordinary deals on a wide range of Infinix products, all available exclusively on the Konga online platform. With discounts of up to 30% off, this partnership between Konga and Infinix aims to redefine the shopping experience for tech enthusiasts across Nigeria.

Konga Brand Week has become synonymous with excitement and unbeatable deals, and this year’s edition is no exception. In addition to exclusive discounts on Infinix smartphones, shoppers can explore a diverse array of products across various categories, including electronics, fashion, home essentials, and more.

“At Konga, we are dedicated to providing our customers with the best shopping experience possible,” said Rita Ohaedoghasi, VP Marketing at Konga. “The Infinix Week during Konga Brand Week allows us to continue delivering on that promise by offering incredible discounts and special offers on some of the most sought-after smartphones in the market.”

To stay updated on the latest developments and exclusive deals during Konga Brand Week, shoppers are encouraged to connect with Konga across all platforms, including social media and the Konga website. Don’t miss out on this opportunity to score big savings and elevate your tech game with Infinix and Konga.


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