E-Financial
Nigerian Bank Customers Face Potential Service Disruptions as Core Systems Undergo Upgrades
Nigerian bank customers may need to prepare for increased service interruptions as banks across the country fast-track the migration of their core banking systems to more secure and cost-effective software.
Many financial institutions have already initiated this process, but it’s expected to intensify in the coming weeks, potentially leading to frequent transaction delays and unexpected outages.
President of the Bank Customers Association of Nigeria (BCAN) and former Registrar of the Chartered Institute of Bankers of Nigeria (CIBN), Dr. Uju Ogubunka, expressed frustration over the limited communication from banks regarding these disruptions.
In an interview with THISDAY, he pointed out that banks should have better informed customers about the potential impact of these upgrades.
Ogubunka said, “The ultimate aim is to improve the system and services to customers, but whether all these upgrades should happen simultaneously is debatable, as it’s causing major disruptions. Additionally, many banks failed to give enough notice to their customers, leaving them unprepared.”
Dr. Ogubunka emphasized the need for more effective communication, particularly for those customers less familiar with digital banking.
“Not every customer is technology-compliant. Banks need to take time to explain these changes and even provide some training to help customers adjust. The lack of preparation is making things worse,” he added.
A banking industry insider, speaking anonymously, confirmed that further disruptions are likely as more banks prepare to migrate.
The insider explained that the shift is motivated by rising operational costs and heightened security concerns.
“The banks pay in dollars for every account held, along with the cost of additional services. With the naira’s decline, these expenses have become unsustainable. That is why banks are looking for cheaper alternatives, whether local or foreign,” the source revealed.
Sterling Bank was one of the first to experience service issues after moving from T24 to SEABaaS, a locally developed platform, in September.
Customers experienced days of limited access to services during this migration.
Similarly, GTBank recently announced its switch from Jordanian/UK-based ICS Financial Services software to Finacle, an Indian platform.
In another case, Zenith Bank suffered a major outage on October 1 while shifting from UK-based Phoenix by Finastra to Oracle’s Flexcube.
Access Bank, which had initially planned its own migration, has since postponed the transition and promised to announce a new date for the update.
Security concerns have also been a driving factor behind these migrations. The insider mentioned that cyberattacks targeting banks are on the rise, pushing institutions to adopt more robust security measures through system upgrades.
“There has been a rise in cyberattacks targeting financial institutions. Banks need systems that are not only cost-effective but also secure. This migration trend is largely about safeguarding against those threats,” the source said.
However, the simultaneous system upgrades by several banks remain a concern for many, as it compounds the impact on customer access and transaction flow.
Dr. Ogubunka and other industry experts have called for a more strategic, customer-oriented approach to avoid further strain.
“Yes, the goal is to improve service quality, but banks should not rush the process and neglect the needs of their customers. Without adequate preparation and communication, we will continue to see more disruptions, and the frustrations will only deepen,” Ogubunka said.
The BCAN president urged banks to focus on educating customers and ensuring smoother transitions to prevent further inconveniences.
E-Financial
CBN to Achieve $1trn Economy with Financial Inclusion Initiatives
The Central Bank of Nigeria has launched three initiatives aimed at realizing Nigeria’s vision of a $1 trillion economy by 2030 through financial inclusion.
The initiatives were launched at the second edition of the International Financial Inclusion Conference, which was held in Lagos on Tuesday under the theme, ‘Inclusive Growth: Harnessing Inclusion for Economic Development’.
The initiatives unveiled during this year’s conference include the Women Entrepreneurs Finance Code (We-Fi Code, which is a platform designed to transform the financing landscape for women-owned Micro, Small, and Medium Enterprises globally, the Women Financial Inclusion Dashboard which allows regulators and policymakers to identify and prioritise gender gaps in financial services;
The third initiative is the Roadmap for the Financial Inclusion of Forcibly Displaced Persons, which is aimed at mobilising the collaborative efforts of financial institutions, regulatory bodies, government agencies, and non-governmental organisations to support FDPs in overcoming financial barriers, accessing essential services, and establishing the foundation for their economic independence.
Olayemi Cardoso, the CBN Governor, in his welcome address, said that as we gather here today we reflect on Nigeria’s ambitious plan to reach a $1 trillion economy.
He said the Apex bank had been working assiduously to stabilise the economy, working through monetary policy to tame inflation and rebuild the confidence of the Nigerian people in its economy.
Cardoso emphasised that financial inclusion was central to achieving broad-based economic growth, stressing that Economically, financial inclusion impacts poverty reduction, income equality, employment generation, and overall productivity.
“When more people have access to formal financial services, they are better able to save, invest, and contribute to the economy,” Cardoso said.
Cardoso, while noting that financial inclusion ensures that people have access to bank accounts, credit, savings, and other essential services, maintained that widespread access to financial services is an enabler of economic activity.
According to him, Micro, small, and medium enterprises (MSMEs) which are the backbone of Nigeria’s economy can thrive with improved access to credit, creating jobs and boosting productivity.
The CBN Governor reiterated that financial inclusion was foundational to Nigeria’s sustainable economic development, saying that the Apex bank was keen on ensuring its Financial Inclusion Policies and Initiatives address the peculiar access to finance barriers for underserved populations, particularly women, youth, and MSMEs.
Furthermore, Cardoso emphasised that financial inclusion had the potential to unlock significant economic growth, particularly through the empowerment of SMEs, women, and other vulnerable segments of the population.
He disclosed that SMEs were responsible for over 80 percent of employment in Nigeria, yet many struggle to access the credit needed for expansion, adding that financial inclusion for SMEs was essential to unlock the full potential of this sector, which he said the Federal Government remained committed to supporting these enterprises.
Similarly, Babajide Sanwo-Olu, Lagos State Governor, urged various governments and stakeholders in Nigeria to remain focused on building a more inclusive economy, where no one is left behind, where every voice matters, and every individual has a fair chance to succeed.
Sanwo-Olu, who was represented by his Deputy, Obafemi Hamzat urged everyone to focus on the pursuit of financial inclusion, saying that this should be done with passion, purpose, and a shared vision of a Nigeria where every citizen has access to the tools and resources they needed to prosper.
According to him, the focus should be on building a more inclusive economy where no one is left behind, where every voice matters, and where every individual has a fair chance to succeed.
“Let us continue this work with passion, purpose, and a shared vision of a Nigeria where every citizen has access to the tools and resources they need to prosper.
“Let us remain focused on building a more inclusive economy where no one is left behind, where every voice matters, and where every individual has a fair chance to succeed,” Sanwo-Olu said.
E-Financial
Naira Depreciation Erodes Firms’ Confidence, Drops by 3.2 Index Points — CBN
Nigerian businesses are becoming less confident in the economy as expectations of further naira depreciation loom before the year ends, according to the Central Bank of Nigeria’s (CBN) Business Expectation Survey for October.
The Overall Confidence Index (OCI) dropped by 3.2 points to 14.5, down from 17.7 points in September, reflecting a waning business outlook.
The survey highlighted a decrease in the OCI for the current month, next month, and the upcoming six months, with the indexes falling to 1.4, 4.8, and 21.8 points respectively, compared to 3.2, 6.2, and 29 points recorded in September.
“The overall confidence index (CI) on the macroeconomy indicates that businesses were optimistic in October 2024,” the CBN noted. However, businesses expressed expectations for the naira’s depreciation over the next three months, with hopes for a potential appreciation within six months.
Key concerns affecting the business landscape include high interest rates, insecurity, multiple taxes, inadequate power supply, an unfavorable economic climate, and financial constraints, according to the survey.
Sectoral analysis showed that optimism on business operations was prevalent across all sectors except the Industry sector. Respondents also expressed a positive outlook on business volume, total orders, financial conditions, and access to credit during the review period.
In anticipation of improved conditions, many businesses plan to increase hiring in November, with the Agriculture sector showing the highest prospects for employment and expansion.
The Construction sector, however, remains hesitant about workforce growth in the upcoming month.
E-Financial
Nigeria’s Foreign Reserves Surge to $40.08bn, Marking a Two-Year High
Nigeria’s foreign reserves surged to $40.08 billion on November 7, 2024, marking their highest level in almost two years, as reported by the Central Bank of Nigeria (CBN).
This increase reflects a $1.7 billion growth since the end of September, when reserves were at $38.3 billion.
The rise is attributed to CBN’s policies encouraging foreign currency inflows through formal channels and remittance-targeted reforms.
The CBN’s recent efforts to engage International Money Transfer Operators (IMTOs) and the Nigerian diaspora have been critical to this recovery.
Earlier in 2024, reserves had dipped below $34 billion due to foreign exchange pressures and global oil market volatility.
However, sustained growth from $33.7 billion in June to the current $40.08 billion highlights the CBN’s successful policy interventions, aimed at stabilizing the naira and enhancing foreign currency inflows.
CBN Governor Olayemi Cardoso commented on this progress during a symposium in Abuja, noting that the current reserves level is the highest in nearly three years.
“These reforms have started yielding positive results, with notable improvements in the FX market and a stabilization of foreign reserves,” Cardoso stated.
He further emphasized the importance of diaspora engagement at recent IMF and World Bank meetings in Washington, D.C., pointing to diaspora inflows as vital to Nigeria’s remittance recovery.
Cardoso explained: “Nigeria has such a strong diaspora community here; in the earlier stages of the reforms, IMTOs were having issues transferring money back to Nigeria, and we felt it was important to engage them, and we did.
“As a result of that engagement, we identified particular problems, of which a lot of responsibility was shared. Things have since improved because as at the last meetings, which was, I think, April, monthly inflows were about $250 million, but as of September, it had risen to $600 million.”
He added, “With the recent announcement by Nigeria Interbank Settlement Systems (NIBSS) on Bank Verification Number (BVN), and other products that the banking industry is offering, and through engagement with the diaspora, we believe we will be able to move accordingly and again, rising from that engagement, we put our sights on increasing the inflows to $1 billion monthly, and I’m confident that we will get there.”
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