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Nigerians Do Not Respect Credit – Okonyia

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Robert Okonyia is the managing director/CEO, Bocal (UK) Limited, a consultant firm offering services to financial institutions on payment solutions. Bocal has been doing that for banks in conjunction with a card processor and a card provider.  Okonyia spoke to funmi ilesanmi on industry issues. 

 

Fraud in the e-Payment

There are lots of fraud in the e-payment system but every solution provider is trying to find solution to limit the fraud. Most importantly in Africa, we tend to escalate fraud by not actually knowing the statistics of that fraud. We know there is fraud in the e-payment system, for each payment solution, we try to incorporate other issues that will aid people not to be defrauded with their cards or any e-payment transaction. Like in the system, we also offer to other companies and banks, we have what is called a 3D secure layer whereby there is authentication before e-commerce is authorized. But this 3D secure layer is through only issued cards of Visa MasterCard. 

When we talk about e-commerce fraud, first of all, is to be able to establish the statistics of that fraud and the losses of that fraud so that we can know how to go about it. 

Integrity of ATMs  

When we talk about ATM fraud and ATM card indenting, it is only because the knowledge of a technology must be known by the people using that technology. Secondly, when people do not understand what it means to give out their pin number or securing their pin number, they are exposed to the risk of loosing their money or people getting their information. But when we talk about ATM, most of the ATMs we have in Nigeria are on magnetic stripe approval, the country is trying to migrate to EMV but most in other issues there are other areas of check and balances which if introduced into ATM use will protect card holders’ interest. One is to create awareness, that if you have a pin number, it is not even supposed to be known by your bank officials. If you got information from your mail box to disclose your pin number, it means definitely that it relates to fraud because no human being will request for your pin number for any reason. Even the banks are not supposed to know that pin number but in today’s technology we are creating other areas whereby though your pin number is compromised, you can automatically generate a new pin number without going to the bank. We are also introducing other security measures whereby you can use your ATM card and block it on the same day so you do not have to be afraid of fraud or anybody using your ATM card  to withdraw your money. 

ATM Injecting Cards 

Once your ATM card is taken by the machine, it means there is something wrong with your card because you could have entered your pin more than three times or you could have requested for more than was in your account. You may have entered the wrong pin before your card can be ceased by the ATM. Once that is done, you need to complain immediately to the issuing bank or to the authority that gave you that card, and if you do not do that within a particular time frame, then you are at risk. The most important thing is to understand where the risk starts from, where it ends and who is liable at a particular time. One is that for every transaction you make on the ATM and your card was ceased by the machine, you need to contact the bank immediately. The card may have been taken because the ATM suspected that you are not the actual owner of the card after entering the wrong numbers or trying to withdraw an amount that is not available on the machine or for any other reason. There is always a reason for a card been taken, a card is not just taken by the ATM indiscriminately except it suspects a fraud.

Chip and Pin Usage

 Nigeria is very ripe for chip and pin usage but card holders must know that their pin number given is specifically for them and it is not to be known by any other person. If you got an e-mail from anybody asking you to disclose your pin number, you will definitely know it is a fraud because nobody in the bank or anywhere at all will request for your pin number. 

Challenges in the e-Payment System

The challenge faced by the e-payment system in Nigeria is one, the type of card in use. Most of the card issued today work on the Interswitch network, followed by e-Tranzact and Valucard but you will find out that these are institutions not compatible to one another. If I am carrying a card which is issued by Valucard, I cannot withdraw money from the e-Tranzact platform and this is not what the country requires. The country must have a unified national switch whereby all cards must know one another and get approval from one another to dispense cash. There is no need saying I have an Interswitch card, I cannot go to the Valucard platform to withdraw money or I cannot go to the e-Tranzact platform to withdraw money. We need a unified system whereby if you carry any switching company’s card, you can withdraw money on any machine. We know Nigeria is trying to create a national switch but when will it be launched?

Secondly, when talking about ICT usage in Nigeria, you need to ask yourself, how many Nigerians are banked? First of all, it is going to take the banks creating awareness. If you have that confidence of depositing your money in a bank then you will be introduced to a form of technology that is offered by the bank. The challenge we have now is to make Nigerians have the confidence of going to banks for their monetary transactions. What we are seeing today with bank managing directors siphoning funds, it decreases the confidence of the population in going to the banks. Research has shown that the banked population in the whole world is not more than 35 percent and what banks are trying to do is to grow the number of the banked population but unfortunately, the meltdown created some problems. 

In our society, the problem of corruption and fraud are also creating problems. What we were trying to achieve before is that the world would attain a certain position where it will be a cashless economy. That means everybody would know they need to carry a card to secure their monetary transactions that would also give a near risk free transactions. Unfortunately as at today, this awareness is negatively developed because, one is to convince someone that would go to the bank that his money is secure and do not have the fear of losing his money. We know that people of a particular age group will start getting the awareness that they cannot do without having a card because awareness is been created. 

Also, due to issues of robbery, money laundering act and terrorism, you will find out that the only way to move safely is through a card. If that card can offer you so many functionalities, then you can also do it at the comfort of your home. This is why cards in the next decade might be the only way you can transact your monetary affairs.

Mobile Money

When you have avenues or channels where you can move your money seamlessly without having to queue at the bank, it gives you the benefit of using banking technologies to carry out your monetary transactions. Mobile now is the only thing that links everybody and everybody has a mobile phone because if you watched the NCC’s recent report, Nigeria is trying to achieve the one hundred million mobile phone users and with that kind of population, you will find that getting it to be used by Nigerians will make it a very seamless network for anybody to use, and with time it will get to the reach of everybody, anywhere they are.

Using Credit Card in Nigeria

Based on what is on ground, credit cards require credit card agencies and data profiling so that you can know the credit data of that particular client and because the banks are not unified in information, it becomes difficult to do the credit profiling of every banked customer. The credit card is not recommended here in Nigeria. One other thing is that Nigerians do not respect credit because to respect credit, you must have a continuous profiling that would guide the banks and if you changed to another bank, there must be a link to the other bank so that the bank would also know your credit worthiness. What gives you credit in Nigeria is the amount of money you deposit with the bank, which is not a way of assessing credit because credit is not the amount of money you have in your account but based on the management of your account to show whom you are and what you have.  

Local Software

Nigeria software developers are very good. It is not only developing the software but also been able to support the software with the hardware with which it will work. When it comes to the development of software, Nigerians can compete with any other country in the world. If you look at the things they have on ground, they have done so much to achieve success but the problem in Nigeria is that of implementing the software. We have limitations whereby if you want to offer services to people and you say this is what I want to do then you have so many parameters preventing you from achieving that objective. When people are talking about bringing it from outside the country it is because they can get 99.999 percent availabililty; continuous service so they do not need to break and break. But if there is a backup service that will come up immediately and give them the service which would work as planned and as scheduled, there will be no hindrance to its availability.

Supporting Local Software Manufacturers

What we ask the government to do is to provide us the services needed as a nation to develop our industries. You cannot achieve any vision by not getting the necessary things to support that vision. There is no constant power, there is no water, no good road, no basic industrial structure, the petrochemicals is not functioning, the refinery is not functioning, the iron and steel is not functioning then the growth of the nation cannot be achieved.

 

Future of Bucal UK Limited

We looked at Bocal (UK) to offer a good payment solution that will link Nigeria to the outside world and provide them with seamless financial transactions and also have the same service available to every individual in a civilized nation. Bocal (UK) also seeks to protect Nigerians from needless crimes which put the country in bad light because with a good payment solution, if you participate freely there will be no need worrying about money laundering, terrorism acts and all acts of corruption. By this, Nigeria will join the League of Nations in a controlled and civilized way of handling money without getting involved in any dirty deals.

              
 
 


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Verra Certifies d.light’s Clean Cookstove Projects in Sub-Saharan Africa

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A series of pioneering projects by d.light, the global provider of transformational household products and affordable finance for low-income households, to distribute 600,000 energy-efficient clean cookstoves in Kenya, Nigeria, and Uganda have been officially certified by global verification body Verra.

This certification confirms the d.light projects as trusted, verified sources of high-quality carbon credits in the voluntary carbon markets (VCMs).

The d.light projects aim to simultaneously reduce carbon emissions, tackle indoor air pollution, and reduce deforestation through the sale of highly efficient biomass cookstoves subsidized by the revenues from the sale of carbon credits.

Since their launch in late 2022, the projects have positively impacted more than one million lives and are projected to transform more than three million lives by 2025.

Commenting on the news, Karl Skare, d.light’s Chief Product and Strategy Officer, emphasized the projects’ positive impact, “With these projects, we’re not just addressing environmental concerns but also enhancing quality of life for millions.

“Each project underscores d.light’s commitment to practical, innovative solutions that address both environmental and social challenges, as part of our mission to transform the lives of one billion people by 2030.”

Each year, domestic cooking emissions contribute more than two percent of total global GHG emissions and up to 25 percent of anthropogenic black carbon emissions.

Highly energy-efficient cookstoves solve this problem by reducing biomass use by up to 70 percent compared to traditional cooking methods, cutting emissions of both carbon dioxide and black carbon.

The d.light projects are expected to reduce emissions by up to 12 million tons, contributing to climate change mitigation. These emissions reductions will be registered as carbon credits in the voluntary carbon market.

As well as reducing emissions, clean cookstoves are also a benefit to public health. According to the World Health Organisation, exposure to smoke from cooking fires causes an estimated 3.2 million premature deaths worldwide each year and is still one of the predominant causes of pollution-related illness and death in Africa.

In Uganda, for example, less than one percent of the population has access to clean cooking, household air pollution is the one of the largest risk factors for death and disability.

In addition, switching from traditional three-stone open fires to cleaner, energy-efficient cookstoves significantly reduces deforestation and reduces threats to wildlife and biodiversity caused by habitat loss.

Skare explained, “By subsidizing energy-efficient cookstove costs through carbon financing, d.light makes clean cooking accessible to more households, which in turn leads to healthier living conditions and conserves natural resources as well.

“Our projects in Kenya, Nigeria and Uganda are models of how sustainable investments can yield multiple co-benefits, aligning with global efforts to combat climate change and also promoting socio-economic development.

Skare added, “d.light now has projects certified by both Gold Standard and Verra, the world’s two leading certifiers of carbon credits. Organizations looking for ways to offset their own emissions can be confident that when they purchase carbon credits in d.light’s clean cooking projects in sub-Saharan Africa, they are investing in transformative initiatives that reduce harmful emissions, improve people’s health and quality of life, and help conserve the environment as well.”

 


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Remedial Health Unveils New App with Digital POS to power operations for Africa’s Neighbourhood Pharmacies

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Remedial Health, a health tech startup that develops solutions to make Africa’s pharmaceutical value chain more efficient has unveiled an updated version of its customer-facing app, designed to function as an operating system for neighbourhood pharmacies and Proprietary Patent Medicine Vendors (PPMVs) across the continent.

The new app comes with a digital POS terminal to support payment collection, virtual business accounts to receive payments, an in-built barcode scanner feature for recording product sales and store-switch functionality to enable the seamless management of multiple stores, as well as inventory management solutions for restocking and easily identifying short-dated products.

The app also offers comprehensive financial reporting to manage profit and loss, and data analytics to inform decision making.

Despite accounting for 85 per cent of retail medicines sold in Africa’s pharmaceutical industry (projected to reach $70 billion market size by 2030), the absence of bespoke digital tools to manage their unique sales and inventory management needs means neighbourhood pharmacies and Proprietary patent Medicine Vendors (PPMVs) are unable to run their operations as effectively and profitably as possible.

At the same time, the reliance on paper-based inventory and sales management processes means manufacturers have limited empirical insights into customer behaviour to inform their decisions on production and distribution.

The new Remedial Health app has been designed specifically for healthcare businesses in Africa, with tailored features that have been designed to support effective decision making to drive business growth and profitability.

Starting in Nigeria, healthcare businesses can access vetted medicines, and manage their sales and inventory on one easy-to-use platform, freeing up time and capacity to effectively serve their customers and communities.

The app also enables Remedial Health to provide consolidated, real-time data on market behaviour to manufacturers for increased profitability and better decision-making across the value chain.

According to Samuel Okwuada, CEO, and co-founder of Remedial Health, “Neighbourhood pharmacies and PPMVs represent the frontline of healthcare delivery in Africa but they have historically been left to their own devices to figure out how to be efficient and profitable.

“Our mission is to empower these essential service providers with the tools they need to manage day-to-day operations and seamlessly run their practices effectively. We spent a lot of time interacting with our customers in the process of delivering this product and the feedback has been great.

“We are excited by the opportunity to get the app into the hands of pharmacies and PPMVs across the country to support their ongoing success, as well as the health and wellbeing of the nation”.

In 2023, Remedial Health sold more than 300 million individual packs of medicines to 7,500 hospitals, neighbourhood pharmacies and PPMVs across all 36 states of Nigeria.

Its customers also improved their profits by 30 per cent on average, with access to more than 8,000 vetted products at the same, or better than, open-air medicine market prices.

They can also access same-day delivery and leverage inventory financing to minimise cash-flow friction for routine orders and maximise sales opportunities.


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EnterpriseNGR Expands Financial Centres to Three African Countries

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EnterpriseNGR has signed a Memorandum of Understanding to set up the Africa Roundtable of Financial Centres – a chapter of the World Alliance of International Financial Centres, in Mauritius, Morocco and Rwanda.

The MoU, signed recently in Mauritius, brought together EnterpriseNGR, the Economic Development Board of Mauritius, Casablanca Finance City Authority, and Rwanda Finance Limited to foster collaboration, promote investment opportunities, and drive sustainable development within the financial centres of its member countries and Africa at large.ort the exchange of best practices between members, enhance visibility regionally

A statement from EnterpriseNGR said that it was joining forces with the three countries to specifically pursue five key objectives.

These objectives include “Jointly strengthen the competitiveness of financial centres in Africa. Collaborate through projects, research papers, communiques, and events to position the African Continent, demonstrate the myriad of investment opportunities, and showcase the role that financial centres play within the African Continent.

“Conduct joint initiatives to supp and internationally, and provide African financial centres with a unified voice regionally and internationally.

“Facilitate the development of dialogue with major financial centres outside the African Continent and build communication channels with African institutions, including regulators and policymakers, as well as African financial services industry associations, and advocate for regulatory coordination amongst members of the Africa Roundtable to promote cross-border investments and financial services.”

Commenting on this collaboration, the Chairperson of the Africa Roundtable, Mr Ken Poonoosamy, said, “The signing of the Memorandum of Understanding for the Africa Roundtable of the WAIFC represents a pivotal stride in fostering synergy among financial hubs within the African sphere, with the shared objective of catalysing economic advancement across the continent.”

Ms Obi Ibekwe, the Chief Executive Officer of EnterpriseNGR, represented by the Director of Policy & Public Affairs, Mr Lami Adekola, expressed her excitement over the development.

She said, “It is a historic achievement, and EnterpriseNGR fully endorses the Africa Roundtable of the WAIFC and is excited for the immense opportunities it represents for Nigeria and the African continent. Our collaboration with the four African countries promises to bolster financial competitiveness on the Continent and amplify Africa’s global presence.

We will leverage this Roundtable to unlock the full potential of African financial centres to drive prosperity and development for our nations and beyond.”

EnterpriseNGR became a member of WAIFC in 2023 during the WAIFC board meeting hosted by TheCityUK in London.

The MoU, which was signed recently in Mauritius, brought together EnterpriseNGR, the Economic Development Board of Mauritius, Casablanca Finance City Authority, and Rwanda Finance Limited, to foster collaboration, promote investment opportunities, and drive sustainable development within the financial centres of its member countries.

A statement from EnterpriseNGR said that it was joining forces with the three countries to pursue five key objectives.

According to the group, these objectives include “jointly strengthen the competitiveness of financial centres in Africa. Collaborate through projects, research papers, communiques, and events to position the African continent, demonstrate the myriad of investment opportunities, and showcase the role that financial centres play within the African continent”.

It added that it would enable it to “Conduct joint initiatives to support the exchange of best practices between members, enhance visibility regionally and internationally, and to provide African financial centres with a unified voice regionally and internationally.

Facilitate the development of dialogue with major financial centres outside the African Continent and build communication channels with African institutions, including regulators and policymakers, as well as African financial services industry associations, and advocate for regulatory coordination amongst members of the Africa Roundtable to promote cross-border investments and financial services”.

Commenting on the collaboration, the Chairperson of the Africa Roundtable, Mr Ken Poonoosamy, asserted, “The signing of the Memorandum of Understanding for the Africa Roundtable of the WAIFC represents a pivotal stride in fostering synergy among financial hubs within the African sphere, with the shared objective of catalysing economic advancement across the continent.”

Ms Obi Ibekwe, the Chief Executive Officer of EnterpriseNGR, represented by the Director of Policy & Public Affairs, Mr Lami Adekola, expressed her excitement over the development.

She stated, “It is a historic achievement, and EnterpriseNGR fully endorses the Africa Roundtable of the WAIFC and is excited for the immense opportunities it represents for Nigeria and the African continent.

“Our collaboration with the four African countries promises to bolster financial competitiveness on the Continent and amplify Africa’s global presence. We will leverage this Roundtable to unlock the full potential of African financial centres to drive prosperity and development for our nations and beyond.”


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