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Nigerians Pay for Calls That Did Not Connect- Lawan

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Ahmad Lawan, Senate President, has charged telecommunications service providers in the country to improve their services or leave the country, saying it is wrong for Nigerians to be made to pay for calls which did not connect.

Nigerians Pay for Calls That Did Not Connect- Lawan

He said that the National Assembly would henceforth be tough on the Nigerian Communications Commission (NCC) to ensure that they carry out their regulatory functions effectively.

Lawan spoke while declaring open a one-day joint public hearing on the incidence of drop calls in the country.

The public hearing, tagged: “The increasing rate of drop calls and other unwholesome practices by Telecommunications Network Operators in Nigeria that have robbed Nigerians of their hard earned billions of Naira” was organized by the Senate Committees on Communication and Trade and Investment, chaired by Senator Oluremi Tinubu (Lagos Central).

The Senate President said that it is wrong for Nigerians to be made to pay for calls which did not connect.

He lamented that all service providers are complicit in the rising cases of drop calls in the country for which they charge Nigerians.

Lawan said: “Whoever will provide better services, I think Nigerians will be better advised to use that service whatever it is.

“And whoever is not, Nigerians should abandon such a service provider. But at the moment all the service providers are involved in this drop calls.

“We pay for drop calls and drop calls are not services provided. For service providers, I am sorry I have to be brash and I have to be blunt, this is cumulative frustration of services not provided by telcos for years.

“The most painful part it is you don’t do it anywhere else. You do it in this country. We suffer. MTN in South Africa don’t do what they do here. Or even in Ghana.

“But in Nigeria, maybe because we are too fatalistic by saying maybe that is what God wishes, meanwhile somebody pockets billions.

“Please, let this be a journey for us in Government representing the people and you, service providers, business institutions or organizations come together and resolve this issue. It is high time.

“I know some of you will say well, we have heard this before, honestly we are going to be tough with the NCC.

“NCC should sit up and do what it is expected to do – to regulate properly because we have oversight function on NCC.

“But you (telcos) you are in business. If you are tired of what is going on I think we will insist on what may appear an uphill task.”

Senator Tinubu in her opening remarks noted that the Nigerian telecoms industry has greatly excelled over the last decade with impressive statistics to show for it.

She how lamented that the achievements in the industry have been greatly hampered by the worsening quality of service by operators.

She lamented that difficulties are often encountered in making telephone calls and “where the call eventually goes through, the caller is either unable to hear the receiver or vice versa.”

She insisted that in spite of a call being unsuccessful, the caller’s account still get charged.

Senator Tinubu said: “The achievements of the industry in the last 18 years are burdened and dwarfed by worsening Quality of Service (QOS) especially noticeable in the increasing rate of drop calls and other unwholesome practices by telecommunications network Operators.

“This and other unsatisfactory consumer experiences have made the issue a cause for concern.

“Difficulties are often encountered in making telephone calls and where the call eventually goes through, the caller is either unable to hear the receiver or vice versa.

“In spite of the call being unsuccessful, the caller’s account still gets charged. In addition, call credit often disappears from the subscribers phones without justifiable explanation.”

She further noted that “it is obvious that while the subscriber base across the networks is growing at a geometric proportion, service providers have not adequately invested in infrastructure in order to stem the tide of drop calls.

“As direct representatives of the Nigerian people, it will be absurd to fold our arms and allow this situation continue unabated.

“Certainly, all involved, starting from the operators, must confront the issue of drop calls owing to its negative impact on National Security and our nation’s economy.

“It is my belief therefore, that it is instructive for both the regulator and operators; and of course all relevant stakeholders, to strive to resolve this challenge of drop calls so as to justify the confidence of subscribers who keep them in business.”

Stakeholders that attended the public hearing included the Minister of Works and Housing, Babatunde Raji Fashola, Executive Vice Chairman of the NCC, Umar Dambata, Federal Competition and Consumer Protection Council, Babatunde Irukera, and the representatives of the Standards Organization of Nigeria (SON), MTN, Airtel, Glo and 9Mobile, among others.

Most of the stakeholders blamed insecurity, vandalism, community antagonism, multiple fiber cuts, double taxation and road construction works for the drop calls sometimes experienced by subscribers.

All the representatives of service providers in their presentation said that drop calls are not usually charged by the networks.


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Glo, Huawei, Communications Ministry Bring Digital Services to Abuja Village

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Telecommunications and digital services provider, Globacom, has partnered with the Federal Ministry of Communications, Innovation and Digital Economy and Huawei Nigerian Enterprises, to provide digital access to 7,000 remote communities in Nigeria with the commissioning of the pilot project in Isuanin Kura in Ibwa 2, Gwagwalada, on the outskirts of the Federal Capital Territory, Abuja on Wednesday.

The project, which is championed by the Ministry, will deliver 2G/3G/4G services, free public Wi-Fi access, digital healthcare and remote learning capabilities to the over 12,000 residents of the community.

Minister of Communications, Innovation and Digital Economy, Dr. Bosun Tijani, was full of commendation to Globacom and Huawei for supporting President Bola Tinubu’s commitment to addressing the connectivity crisis affecting more than 20 million Nigerians who currently lack basic telecommunication access in the country.

 

Said he: “If you bring out your phone in many communities, there is no network at all. This is costing the country significantly because people cannot access financial services, medical care, or education”, adding that this also poses governance challenges as disconnected areas are difficult to administer.

“Where you live should not determine your access to opportunity. We are using innovation to ensure every Nigerian, regardless of location, can thrive in the digital age”, the Minister added.

Globacom’s Group Chief Technical Director, Mr. Sanjib Roy, who spoke on the project said the company worked with the Ministry and Huawei to bring up the site by providing the Microwave backhaul link and access to Globacom’s full core network resources and also manage the operation of the site to ensure uninterrupted voice and data services for the community.

“The Smart Education facility allows for young students within the community to receive education remotely, with the teachers being in Abuja or any other part of the world, while  Healthcare delivery has been revolutionised through connected medical equipment that enables remote consultations between patients in Ibwa and doctors and specialists in urban-locations”, Mr Roy explained. The site and all the equipment are powered by solar thereby ensuring clean environment and uninterrupted power supply.

During the inauguration, the system’s effectiveness was demonstrated with the leader of Isuanin Kura, Ibwa 2 Community, Chief Abubakar Bamaiyi, having a live consultation with a medical doctor in Abuja, while the Minister and other guests watched as the students in the local school were being taught via online video by a teacher in Lagos, using equipment provided by Huawei.

Mr Kazeem Kaka, Globacom’s Head of Division, North West, who also spoke at event, said, “For Globacom, this is a continuation of our long-standing mission to democratize access to communication. Since 2003, we have remained at the forefront of efforts to lower the barriers to connectivity—making telephony, internet, and data services more accessible and affordable for all Nigerians.

“Today’s launch reinforces that commitment. We are particularly excited about the impact this initiative will have on education, healthcare, and economic empowerment of Ibwa people”.

In his remarks, Mr Terrens Wu, Managing Director, Huawei Nigerian Enterprises, said his company was proud to be part of the initiative to provide connectivity, and promote learning and healthcare in rural communities through digital technology. His company later gave out 120 affordable smartphones to the community to help them have access to telephony.


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NIMC Targets 95% National ID Enrollment by December 2025

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National Identity Management Commission (NIMC) has unveiled an ambitious plan to register at least 95% of Nigerians into the National Identity Database before the end of 2025, aligning with President Bola Tinubu’s Renewed Hope Agenda on digital governance and inclusive development.

Speaking at a media briefing in Abuja, NIMC Director-General Abisoye Coker-Odusote outlined the agency’s strategy, which includes expanded registration centers, improved infrastructure, and intensified public sensitization campaigns.

“As part of our efforts, we are launching the Ward Enrollment Exercise to ensure that at least 95% of Nigerians are captured by December,” she stated.

NIMC reported that over 120 million Nigerians have already been enrolled, with the target set to register an additional 100 million before year-end. Coker-Odusote emphasized that the exercise would provide the government with accurate population data, enabling better planning and resource allocation.

Addressing concerns about data security and public trust, the NIMC boss assured Nigerians that robust measures have been put in place to safeguard personal information.

She highlighted initiatives such as the NIN Authentication system, which allows individuals to control access to their data through user consent management.

Additionally, NIMC is collaborating with security agencies to track and shut down fraudulent NIN websites while working alongside the Nigeria Data Protection Commission (NDPC) to ensure that enrollment officers receive proper certification in data handling.

“To foster trust, we are ensuring that all personnel handling data are certified experts through NDPC training programs,” she explained.

Looking ahead, Coker-Odusote revealed that NIMC is actively working to integrate all ministries, departments, and agencies (MDAs) to eliminate fragmented operations.

She also disclosed plans to launch a Public Key Infrastructure (PKI) initiative, which will enhance trust in government transactions and digital interactions.

“In the near future, MDAs will be able to implement digital signing across platforms, seamlessly exchanging documents within and between various establishments, thereby advancing e-government and the digital economy,” she added.

The mass enrollment drive, coupled with the strengthening of cybersecurity frameworks, positions Nigeria for an inclusive and efficient national identity system that will serve as a foundation for digital transformation.


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Experts @ ABoICT 2025 Warn of Digital Disaster Risks in Nigeria Without AI Governance

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L-r: Dr. Krishnan Ranganath, Regional Executive, West Africa, Africa Data Centres, Adewale Obadare, chief visionary officer, Digital Encode, Amrish Singhal, chief operations officer, Spectranet, Engr. Ike Nnamani, Managing Director, Digital Realty Nigeria and Rudman Muhammed, Managing Director, Internet Exchange Point of Nigeria, at the 16th Africa's Beacon of ICT Merit and Leadership awards held in Lagos recently.
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As artificial intelligence (AI) continues to transform the global digital landscape, two prominent technology leaders have issued urgent warnings and strategic calls for Nigeria and Africa to adopt a unified, governance-driven approach to AI development, emphasizing that trust, regulation, and cybersecurity are more important than ever.

L-r: Dr. Krishnan Ranganath, Regional Executive, West Africa, Africa Data Centres, Adewale Obadare, chief visionary officer, Digital Encode, Amrish Singhal, chief operations officer, Spectranet, Engr. Ike Nnamani, Managing Director, Digital Realty Nigeria and Rudman Muhammed, Managing Director, Internet Exchange Point of Nigeria, at the 16th Africa’s Beacon of ICT Merit and Leadership awards held in Lagos recently.

At the 2025 Africa’s Beacon of ICT Merit & Leadership Award (ABoICT 2025), held over the weekend in Lagos, Professor Adewale Peter Obadare, Chief Visionary Officer of Digital Encode, and Amrich Singhal, Chief Operating Officer of Spectranet, independently but powerfully echoed the same sentiment: AI without governance is a ticking time bomb.

Delivering his keynote on “AI Governance, Standardization and Cybersecurity in the AI Era,” Prof. Obadare warned against the rising trend of “AI washing”—where companies label basic software or services as “AI” to capitalize on hype, often without the underlying technological integrity or oversight.

“People are calling everything AI today, from photography apps to basic automation, but no one is talking about AI governance,” he said.

Drawing comparisons to the early days of the internet, Obadare cautioned that failing to integrate security and governance into AI architecture could lead to far-reaching consequences. “We are repeating the same mistake we made with TCP/IP, which was not built with cybersecurity in mind. We cannot afford to make that error again.”

He emphasized that governance should not be seen as a hindrance but as an enabler of safe innovation. “Governance is not a brake to stop movement; it is a brake to make movement safe,” he said.

Citing international standards like ISO/IEC 42001 and ISO/IEC 38507, Obadare called for responsible innovation grounded in clear ethical guidelines, stressing the importance of securing the core components of AI: data, models, and infrastructure.

Echoing similar concerns, Amrich Singhal, chief operating officer, Spectranet in his presentation themed “Responsible AI and Nigeria: Balancing Innovation, Regulation, and Cybersecurity,” stressed that “the countries that will benefit most from AI are not necessarily those with the most powerful models, but those with the most trusted systems.”

Singhal painted AI as a double-edged sword, capable of boosting national productivity while also enabling new forms of cyber manipulation—from deepfakes to identity theft and disinformation. “AI can clone voices, create fake personas, and even undermine democracy. It’s no longer a question of readiness, it’s a question of urgency,” he declared.

He acknowledged Nigeria’s potential due to its youthful, tech-savvy population and its expanding use of AI across sectors like healthcare, agriculture, education, and oil exploration.

However, he criticized existing regulatory structures such as the Nigeria Data Protection Regulation (NDPR) and NITDA’s 2023 draft AI framework as being “underdeveloped, underfunded, and poorly enforced.”

Both experts called for a multi-stakeholder approach to AI governance. Prof. Obadare warned of real-world failures, such as Microsoft’s racist chatbot Tay, Amazon’s gender-biased recruitment AI, and Uber’s fatal autonomous vehicle incident, not as tech failures, but as governance failures.

He also cited cybersecurity breaches, including the 2023 hacking of OpenAI’s ChatGPT and the leak of DeepSeek’s API keys and user data on launch day, to stress that “the danger is not just in the algorithms, but in how we design and deploy them.”

Singhal proposed a three-tiered strategy to build Nigeria’s AI resilience: government must champion AI education, create safe innovation sandboxes, and enforce data laws; private companies must adopt ethical and secure design practices; and civil society must raise awareness of digital rights and AI risks—especially for vulnerable populations.

In a firm conclusion, Prof. Obadare urged that “governance must be embedded by design,” warning that irresponsible innovation has already proven costly and called on both developers and policymakers to act before Nigeria’s AI future becomes a liability rather than a strength.

Meanwhile, Singhal closed with a stark challenge: “AI is already here. The question is not whether to use it, but how. Nigeria must choose whether AI will be a great equalizer or its greatest vulnerability.”

As the nation moves deeper into the AI era, the message is clear: building trust, enforcing cybersecurity, and embedding responsible governance must be at the core of Nigeria’s AI journey, before it’s too late.


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