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E-Financial

OPay Redefines Customer Service With Innovative Solutions, Expands Accessibility

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OPay, Nigeria’s leading financial technology company headquartered in Lagos, has revolutionized customer service by prioritizing user satisfaction and implementing cutting-edge solutions to enhance customer experiences.

OPay

OPay is pioneering a customer service revolution built on convenience and efficiency. Recognizing the diverse needs of its users, OPay offers a top-notch and seamless blend of physical and digital touchpoints, ensuring everyone receives the exceptional service they deserve.

With the company’s headquarters situated in Lagos, OPay has established a network of 17 customer service centers across the country, catering to individuals who prefer face-to-face interactions for their service-related queries and concerns.

This extensive network guarantees easy access to friendly support, a welcome respite from long queues and impersonal interactions. But OPay doesn’t stop there. For the users that prefer online enquiries and technical resolutions, a robust and responsive online customer service center awaits.

Users can access a wealth of self-service resources, chat with helpful Customer Service Agents (CSAs) via real-time Live Chat, and even report disputes directly through the App. No more frustrating hold times or inconvenient branch visits – OPay puts the power in user’s hands, wherever they are.

Mr. Dauda Gotring, Managing Director of OPay stated that, “Transparency and timely resolution are cornerstones of the OPay experience. Dispute issues like transfer or card problems are handled with diligence, with progress updates and a satisfying resolution timeline conveniently communicated within the App.”

He further added that, “With a dedicated team of over 500 Customer Service Agents, OPay ensures exceptional care around the clock. Whether you need a quick query answered or complex assistance, a friendly and knowledgeable representative is always just a click away.”

THE KEY FEATURES OF OPAY’S ENHANCED CUSTOMER SERVICE INCLUDE:

Progress Updates Through the App:

Customers now have the ability to report disputes directly through the OPay app. The company ensures transparency by updating customers on the progress of their reported issues, such as transfer disputes or card-related concerns, along with a well-defined resolution timeline. This feature empowers users with real-time information and reassurance during the resolution process.

Live Chat with OPay Customer Service Agents:

OPay has introduced a Live Chat option, available online 24/7, where customers can connect with more than 500 Customer Service Agents (CSAs). This instant and interactive channel allows users to seek assistance, resolve queries, and receive support at their convenience. The Live Chat feature underscores OPay’s commitment to accessible and responsive customer service.

As OPay continues to lead the way in financial technology, these customer-centric innovations solidify the company’s position as a trailblazer in the industry. By combining traditional face-to-face support with cutting-edge online solutions, OPay aims to create a seamless and satisfying experience for its diverse user base.


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

E-Financial

NIBSS Heads to Court to Recover N4Bn Lost due to System Glitch 

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Nigeria Inter-Bank Settlement Systems (NIBSS) PLC has approached a Federal high court in Lagos to salvage the sum of  N4.1 billion vanished from it coffers due to system glitch.

NIBSS Heads to Court to Recover N4Bn Lost due to System Glitch 

NIBSS filed the  suit before the court and joined 45 other financial institutions as defendants.

The applicant is urging the court to issue an order mandating the respondent’s financial institutions and the named banks to immediately place a Post No Debt restriction on all the accounts of the beneficiaries.

According to an affidavit sworn to buy Patience Johnson, a litigation officer at Manifield Solicitors and filed before the court by her law firm, the deponent alleged:

The Applicant Nigeria Inter Bank Settlement System PLC is a duly registered company with the Corporate Affairs Commission and licensed by the Central Bank of Nigeria to provide a mechanism for clearing and settlement of interbank transfers and payments.

However, on the 6th day of September 2024, the Applicant experienced a system glitch that affected the Applicant’s Instant Pay (NIP) engine, resulting in an unexpected behavior that allowed customers of the financial institutions named before the court as respondents to initiate the unauthorized transfer of funds to various accounts.

The unauthorized transfer transactions covered a period between 6th September 2024 to 9th September 2024, and this occurrence was observed at about 12.30 pm on Monday, 9 September 2024. In the course of concluding the settlement for the NIP Transaction conducted over the weekend,

These transfers were routed to 176 accounts residing with the respondents.

The financial exposure of the Applicant from this incident is in the sum of N13,662,138,920.00 (thirteen billion, six hundred and sixty-two million one hundred and thirty-eight thousand nine hundred and twenty naira only). Details of the fund and respective accounts with the Respondents had been filed before the court.

The Applicant, having observed the transactions, immediately took steps to contact the respondents, requesting that a Post No Debt status be placed on the  respective accounts where the funds had been traced

Further investigation in collaboration with relevant stakeholders, regulatory bodies, and law enforcement agents revealed a further attempt to dissipate the funds to a previously unknown  set of beneficiaries who are domiciled  with the respondents

The funds dissipated to the new set of beneficiaries amount to N4 190 101 636 (Four billion one hundred and ninety million, one hundred and one thousand six hundred and thirty-six naira).

The funds dissipated to  another set of beneficiaries amounting to the sum  N8 151 388 207.70 Eight billion one hundred and fifty-one million three hundred and eight-eight naira thousand two and seven naira seven kobo). The details of the fund and respective accounts with the respondents are as set out in Exhibit filed before the court.

Without the intervention of the Court, the funds which form the subject matter of this suit may be irretrievably dissipated.

The Applicant is fully aware that its interest can only be protected by restriction of the accounts to the tune of the sums received to avoid dissipation of the funds which could lead to a total loss of these funds.

By virtue of the CBN Circular of 13th September 2018 on the regulation of instant  (Inter-bank) Electronic Funds Transfer and by Clause 10 of the CBN Regulation on Instant (inter-bank) Electronic Funds Transfer Services in Nigeria, 2018, NIBSS is entitled to block of the accounts and the cooperation  the banks to recover the funds.

Consequently the Applicant seeks the Order of the Court to place restrictions and a Post No Debit (PND) status on the said funds pending the determination of the instant suit

 

 


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E-Financial

Africa Loses $88.6Bn Yearly to Corruption- ECOWAS

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Economic Community of West African States (ECOWAS) has raised the alarm over Africa’s staggering loss of $88.6 billion each year due to corruption and illicit financial flows (IFFs), calling the issue one of the most pressing threats to the continent’s development.

Africa Loses $88.6Bn Yearly to Corruption- ECOWAS

Speaking at a recent certification training on financial investigation for West Africa’s anti-corruption institutions, Ambassador Abdel-Fatau Musah, ECOWAS commissioner for political affairs, peace, and security, stated that these losses account for 3.7% of Africa’s GDP and continue to undermine democratic governance and stability across the region.

Despite “considerable progress in the democratic consolidation in the region … democracy in most of our member state faces fragility, particularly due to the menace of corruption,” Musah noted.

He stressed that the rise of cryptocurrencies and other online financial tools is creating new vulnerabilities, making it vital for anti-corruption agencies to upgrade their skills and strategies.

The training, organized in partnership with Economic and Financial Crimes Commission (EFCC) and the Network of Anti-Corruption Institutions in West Africa (NACIWA), aimed to bolster regional capacity to combat increasingly tech-enabled and transnational financial crimes.

echoed the call for unity, stating that “to effectively confront these challenges, we must work together, sharing intelligence, harmonizing our methods, and speaking in one voice as a region committed to integrity and justice.”

As ECOWAS pushes toward its Vision 2050 goals, leaders say tackling corruption is essential to unlocking economic growth and restoring trust in governance across West Africa.


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SEC Bans Unregistered Digital Asset Exchanges, Online Forex Platforms

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Securities and Exchange Commission (SEC) has banned digital asset exchanges or online foreign exchange trading platforms without formal registration.

SEC Bans Unregistered Digital Asset Exchanges, Online Forex Platforms

It highlighted that the newly enacted Investments and Securities Act, 2025 (ISA 2025) makes it illegal to operate digital asset exchanges or online foreign exchange trading platforms without formal registration with the Commission.

Signed into law by President Bola Ahmed Tinubu, ISA 2025 significantly strengthens the regulatory framework governing Nigeria’s capital market, with a particular focus on digital finance.

The SEC clarified in a statement released over the weekend that, in accordance with the new law, it is now an offence for any entity to operate an online forex trading platform or provide related services without prior registration with the Commission.

“By virtue of this Act, it is an offence in Nigeria for any entity that is not registered by the Commission to carry out the business of online foreign exchange trading platforms or related services.

“Any business entity with the plan of setting up a business in any of these areas is advised to visit the HOD DRM Department of the Commission for further directives on how to register with the Commission to avoid sanctions”, the Commission added.

The Commission noted that “under the newly enacted legislation, the Securities and Exchange Commission (SEC) is now empowered to regulate a broader scope of market activities as Section 3(3)(b) of the Act explicitly mandates the Commission to “register and regulate securities exchanges, commodity exchanges, virtual and digital asset exchanges, and other market venues.”

Speaking on the development, Dr. Emomotimi Agama, director general of the Commission,  described the new law as “a landmark step in positioning Nigeria’s capital market to be more inclusive, robust, and in tune with global best practices.”

He stated, “The ISA 2025 has given the Commission the legal backing to provide clarity, ensure investor protection, and enhance market confidence, especially in new and previously unregulated segments such as digital asset exchanges and online foreign exchange platforms.”

The Commission reaffirmed its commitment to supporting innovation while maintaining strict oversight. “We welcome innovation, but it must occur within a regulated environment that protects investors and maintains the integrity of our market.

“With ISA 2025 now in force, stakeholders in the financial and investment ecosystem are advised to familiarise themselves with the new provisions and ensure full compliance,” Agama stated.


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