E-Business
Paperless Gains Momentum for Mobile Millennial Customers

The shift toward cloud and paperless is fast gaining momentum as the new global cohort of millennial customers demand digital and mobile business options.
According to Craig Leppan, business development manager at Assimilated Information Systems (AIS), an e4 company, digital document solutions will be fundamental to reaching tomorrow’s customers.
“The majority of large enterprises are still using paper forms and signatures despite the fact that it remains costly, cumbersome and inefficient,” noted Leppan.
“Smaller start-ups that recognise their customers are increasingly mobile first and digital only, are disrupting the landscape and eating into the enterprise customer base,” he adds.
Despite the relatively slow uptake overall, Leppan says some larger enterprises are beginning to reap the benefits of cloud and digital document solutions.
“Organisations that embrace digital in this way are realising the advantages of being able to quickly adapt business messages, product offerings and updates in order to keep up with market demand. The money and time waste associated with traditional approaches can be eliminated altogether by adopting digital document processes.”
With the support of cloud-based document solutions, integrations via API’s together with digital signatures, digital processes not only offer significant cost and time saving benefits, but also a greatly enhanced and far more convenient customer experience.
“Tomorrow’s consumers will expect proficient and immediate service and digital is the best way of achieving this,” he said.
But before making the move to cloud and paperless, Leppan advises organisations to first begin with an understanding of their current IT systems legacy and architecture: “Though not a small undertaking, cloud is an obvious choice to implement new solutions next to some of the legacy systems and to pilot a digital process with a small customer base.”
In addition, some of the biggest organisational concerns in respect of digitisation and document automation can be managed effectively by engaging with the right partner.
“Not only do digital processes dramatically improve efficiencies but they also ensure the careful safeguarding of documents by protecting integrity,” he explains, adding that risks around storage, audits, proof of signatures, contract repudiation and reputational damage can all be mitigated by good IT governance and architecture, and by implementing proven and trusted solutions.
“In a competitive and constantly evolving environment, businesses will need to think carefully about how to attract not only today’s customers but also those of the future. Organisations that implement fast, efficient and responsive business processes, like cloud and digital document solutions, will undoubtedly have an edge over those that don’t,” Leppan concludes.
E-Business
FCTA Approves N242.8m for Microsoft 365 Licence to Digitise FCT-IRS

Federal Capital Territory Administration (FCTA) has approved N242.8m for the procurement of a Microsoft 365 licence for its Internal Revenue Service (FCT-IRS) as part of efforts to digitise the service’s operations.
Mr Michael Ango, acting executive chairman of FCT-IRS, disclosed this after the FCT Executive Committee meeting chaired by Mr Nyesom Wike, the minister of FCTA, in Abuja on Wednesday.
Ango said that the FCTA was making significant investments in technology to enhance revenue generation and collection.
“So, this is also one of those investments in technology that the FCT is undertaking.
“The licence, if procured, will enhance our ability to move most of our manual processes into automated processes.
“It will enhance our ability to communicate within our offices,” he said.
The executive chairman added that the move would also reduce the use of paper and ensure better record-keeping through the storage of information and documents in the cloud.
According to him, “The licence will essentially enhance our operations and assist us in generating revenue for the development of the FCT under Wike’s leadership.”
E-Business
Rack Centre Hosts Olla Systems’ Private Cloud Infrastructure

Rack Centre, West Africa’s Tier III Carrier and Cloud neutral data centre, has welcomed Olla Cloud Service, a new private cloud service by Olla Systems Limited, a leading provider of innovative technology solutions, to its facility.
Hosting at Rack Centre, Olla Cloud Service runs on a state-of-the-art, cloud-enabled infrastructure for enterprise applications across diverse platforms, including mission critical application, web applications as well as containerised applications using Kubernetes.
Lars Johannisson, CEO, Rack Centre, welcoming Olla Systems, noted that the partnership with Olla Systems Limited would reflect the company’s commitment to providing African businesses with high- quality cloud computing services.
He noted that Olla Systems would enjoy Rack Centre’s 13.5MW data centre campus facility, designed to meet the highest international standards and offering scalable solutions to Hyperscalers, Enterprises, and Cloud service providers.
As part of its commitment to sustainability, the facility is equipped with energy-efficient systems, advanced cooling technologies to mitigate environmental impact and an optimally-designed feature to handle high-density workloads with precision.
According to Johannisson, “With Olla Cloud Service hosting at Rack Centre, clients will experience fast performance and low latency, enabling businesses in Africa to access world-class cloud computing services within a secure and compliant local infrastructure.”
Also speaking, Olusola Adenuga, chief executive officer, Olla Systems Limited, expressed enthusiasm about hosting at Rack Centre, noting that Olla Cloud remains a groundbreaking private cloud solution for businesses.
While highlighting the benefits of the partnership between Rack Centre and Olla Systems, Adenuga disclosed that “subscribing to Olla Cloud Service is cost-effective to customers because of its local currency payment advantage.”
She also noted that the partnership between the duo, provides businesses the opportunity to meet regulatory requirements of data residency, while enjoying world-class infrastructure as a service (IaaS) locally.
“Other benefits of hosting with Olla Cloud include: 24/7 support, unparalleled performance, scalability and agility.” she added.
E-Business
Firm Offers Steps to Prevent a WhatsApp Account from being Hacked

A user’s messaging app account might be of interest not only to jealous spouses and nosy coworkers, but also to cybercriminals.
Stolen WhatsApp accounts are used for various types of criminal activity, ranging from spam distribution to sophisticated scam schemes.
Cybercriminals constantly look for WhatsApp accounts and use various methods to gain access to them.
There are two ways cybercriminals can gain control of a WhatsApp account: they can add another device to an existing account using the “Linked devices” feature, or they can re-register the account on their own device as if the user had bought a new phone.
“In the first case, the user continues to use WhatsApp as usual, but the criminals also have access to all recent conversations. In the second case, the user loses access to their personal account.
“When trying to log in, WhatsApp notifies him that the account is already in use on another device, and the attackers can then control the account but not the past conversations.
“Messengers are a private space, as they often contain personal information about our lives and relationships with family and friends. They can also contain information about work and, in some cases, confidential information.
“If you notice any unusual activity, such as receiving replies to messages that you didn’t send, or if your friends complain about strange messages coming from your account, it’s important to take steps to protect your privacy immediately,” comments Seifallah Jedidi, Head of Consumer Channel, META, at Kaspersky.
While you can check instruction on what to do in case a WhatsApp account was already compromised, here are the key steps on how to avoid a WhatsApp account to be hacked:
- Enable two-step verification in WhatsApp and memorise your PIN — it’s not a one-time code. To do this, go to Settings → Account → Two-step verification.
- Never, ever share your PIN or one-time registration codes with anyone. Only scammers ask for these details.
- WhatsApp recently introduced support for passkeys. If you enable this option (Settings → Account → Passkeys), logging in to your account will require biometric authentication, and instead of PIN codes, your smartphone will store a long cryptographic key. This is a very secure option, but it may not be convenient if you frequently change devices and switch between Android and iOS.
- Set up a backup email address for account recovery: Settings → Account → Email address.
- If you’ve already added an email address, log in to your email account and change your password to a strong, unique one. To store it securely, use a password manager, such as Kaspersky Password Manager.
- Enable two-factor authentication for your email account.
- Make sure you haven’t fallen victim to a SIM swap scam. Contact your mobile carrier — preferably in person — and verify that no duplicate SIM cards have recently been issued for your number. Also, make sure there’s no unauthorised call-forwarding set up on your number. Cancel any suspicious changes and ask the staff about additional security measures for your SIM card. These may include prohibiting SIM-related actions without your being present, an extra password required for authentication, or other protections. Available security measures vary significantly by country and mobile carrier.
Any security measures in WhatsApp will be of little use if your smartphone or computer is infected with malware. Therefore, be sure to install comprehensive protection like Kaspersky Premium on all your devices.
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