Phase3 Telecom, West Africa’s largest independent fibre optic infrastructure provider recently added another prestigious accolade to its sea of local and international distinguished awards and recognitions; this time at the Nigeria Customer Service Awards ceremony in the nation’s capital – Abuja.
Now in its third year under the coordination of Dr. Aliyu Ilias and his team; the National Customer Service Awards (NCSA) is an organization set up to recognize, commend and celebrate companies in Nigeria that deliver excellent and efficient customer service.
The scope of this platform is to “create consciousness among corporate business owners to go beyond paying lip service to customer service strategies and intents” but to establish deep and lasting connection with customers.
In addition to this, it is also a drive to “reward the companies that meet the award assessment criteria”.
The awards’ credibility ride on winners in each category being nominated by consumers and individual sector stakeholders while winning votes are determined by the collation of over fifteen million votes through highly credible voting options that include; online poll, customer survey, mystery shoppers™ and short code.
Speaking with Mr. Stanley Jegede, company’s chief executive officer; Phase3 Telecom – he stated that “to be recognised and celebrated with a Nigeria Customer Service Award for the modest efforts the entire Phase3 family invest in using the best aerial fibre technologies to build a strong, secure, quality network to ensure the connectivity of all Nigerians and the West African sub-region with the rest of the world; is a great honour and an indescribable feeling of joy. We are grateful to God and thank our clients, partners, stakeholders and well wishers for their trust in our capabilities and continuous patronage through the years.
In a congratulatory message, the organizers commended Phase3 Telecom team for the company’s emergence as customers’ favourite in the network management category; adding “it is proof that Nigerian customers and consumers are aware and uncompromising in identifying exceptional service even in a complex sector.
Phase3 is encouraged not to rest on their oars as they continue to positively exceed expectations in providing services to their clients.
Phase3 is currently the most reliable aerial fibre infrastructure company in not just Nigeria but the entire West African sub-region and this must be applauded and celebrated as it is no little feat to achieve”.
It may be recalled that the company announced in September of this year that it has added Multi-Protocol Label Switching (MPLS) services to its growing network to enable clients, both new and existing access as well as share large amounts of data from multiple locations even in the most remote of locations.
A development that is testament to Phase3’s talents, innovations, contributions and commitments to ensuring its clients connectivity needs are met at all times and in all spheres”.
Thus, Stanley Jegede maintains that, the Phase3 family understands that the customer is King and theirs is an uncompromising vision to always provide the most reliable, unparalleled and world-class broadband network services to its clients and it is with humility that they thank their customers and everyone who voted for them as they acknowledge the Nigeria Customers Service Award.
He maintains that the company hopes to continue to deliver on the promises made to its clients, partners and the industry.
Especially in the area of network expansion in West Africa as well as investment in communications technology that enables its clients to share critical and big data within a secure, reliable and scalable infrastructure that provides them an affordable and flexible opportunity to grow their business operations no matter their location.