Phone Doctors Repair Phones Free @ Gloworld

Globacom has redefined customer service delivery in the telecommunications industry by providing a rare opportunity for all telephone subscribers, irrespective of their network of choice, to repair their smartphones free at the various Gloworld shops in the country. 

The first phase of the scheme known as Phone Doctor, which was concluded in Lagos recently, saw the telecoms giant, in partnership with Nokia, bringing in handset technicians who carried out free repairs of customers’ smartphones.
                   
The company also offered ten percent discount on all Nokia smartphones purchased, while it gave away Nokia and Glo freebies including  200 free mobile apps.

The Phone Doctors visited the Gloworld shop on Victoria Island, and then moved to other shops in Lekki,  Ikeja Mall, Apapa, Surulere and ended in Yaba Gloworld last weekend.

The Phone Doctor project will proceed to other Gloworld shops in the country on dates to be announced in the second phase of the project.

According to Brenda Akhigbe, Globacom’s head of Gloworld, the Phone Doctor services were opened to all customers irrespective of the networks they subscribed to. She disclosed that bundled SIMs with free data plans were given out to consumers who buy devices during the exercise.

Akhigbe said that Globacom was reaching out to mobile phone users in order to deepen their telephone experience.  “We consider this service very important to our esteemed customers who would have thrown away their handsets due to minor, reparable faults.  Today, we have ‘phone doctors’ who have restored those handsets to live,” Akhigbe said.  

One of the Phone Doctors, Mr. Ahmed Usman from Nokia Care revealed that they were able to repair, update and install new software for customers’ Nokia handsets.   Asked how much the customers paid for the services, he said “…no, this is a free service to Nokia customers, sponsored by Globacom.”

Usman commended Globacom’s initiative, saying that the Phone Doctor Scheme has given real free service to Nigerians.

“The customers also were excited because they were able to get their phones repaired immediately as compared to other situations that they would need to drop their  devices till another day after the repairs,” Usman said.

One of the customers, Toyin Adebayo, was so delighted that she suggested that Globacom should take the scheme to other locations. She praised Globacom and Nokia for the initiative.