Telecom
Provide Acceptable Quality of Service or Get Sanctioned, NCC Warns Service Providers

The Nigerian Communications Commission (NCC) has read the riot act to telecom service providers in the country, insisting that they have to do everything possible to improve service delivery to the consumers on their various networks or face regulatory sanctions.
Prof. Umar Danbatta, executive vice chairman (EVC) of the NCC, handed down the warning on Friday September 27, 2019, in a remark that signalled the commencement of the NCC Day at the ongoing Abuja International Trade Fair.
The EVC, who was represented at the trade fair by Felicia Onwuegbuchulam, director, consumer affairs bureau (CAB), NCC, said though the Commission recognises the existence of some challenges confronting the industry, operators are expected to strive to always improve service for the over 175 million subscribers in the country.
“Where a service provider continues to fail to improve services to the detriment of the consumers, the Commission will apply appropriate regulatory actions and sanctions against such service provider,” Danbatta added.
Danbatta also affirmed that “in the course of regulating the industry, the NCC had always recognised the importance of the consumer in the telecom sector and the fact that consumers deserve to have value for the money spent on telecoms services. ”
According to the EVC, the empowerment and protection of the consumer from unfair practices of service providers and others is a central item on the 8-Point Agenda. He stressed that the NCC Day at trade fairs further demonstrates the Commission’s commitment to the consumer because NCC uses the fairs to further engage the consumers on their rights and privileges as well as their obligations.
The NCC Chief Executive informed the consumers to always call the NCC toll-free number 622 to lodge unresolved or unsafisfactorily-resolved complaints earlier reported to their respective service providers, so that NCC can institute necessary intervention on their behalf for redress.
Danbatta also encouraged consumers to make use of the Do-Not-Disturb (DND) 2442 Short Code to control unsolicited text messages instead of just complaining about unsolicited messages.
He advised that instead of just complaining it is more profitable that consumers take advantage of the facilities and channels of redress provided by NCC to tackle the challenges of telecom services.
Danbatta also praised telecom consumers for their patronage and urged all citizens to support the Commission in its desire to address the challenges of telecommunication, expand telecom services and increase the sector’s contribution to the Nation’s economy
Telecom
MTN Nigeria Rewards 1,500+ Winners with ₦290m in Mega Billion Promo

Telecoms giant, MTN Nigeria, has announced the disbursement of over ₦290 million to more than 1,500 winners in its ongoing Mega Billion Promo.

L-R: Deji Roberts, Assistant Director, Nigerian Communications Commission, Lagos Zonal Office; Ugonwa Nwoye, Chief Customer Relations and Experience Officer, MTN Nigeria; Femi Yusuf, 10 Million MTN Mega Billion Promo Jackpot Winner; Efe Kwado, MTN Mega Billion Promo Winner; Onyinye Ikenna-Emeka, Chief Marketing Officer, MTN Nigeria and Samuel Rowland, Chief Operations Officer, Lagos State Lotteries and Gaming Authority at the MTN Mega Billion Promo Media Parley held on Saturday, July 19, 2025 at the MTN Rooftop Events Centre Plaza, Ikoyi.
The update was shared during a live event held on July 19 at the company’s Rooftop Events Centre in Lagos. Representatives from the Nigerian Communications Commission (NCC), the Lagos State Lotteries and Gaming Authority, MTN executives, journalists and selected promo winners were in attendance.
Speaking at the event, Onyinye Ikenna-Emeka, MTN’s Chief Marketing Officer, stated that the initiative was launched to support loyal customers during difficult times. “In the last couple of years, it’s been a tough time for the average Nigerian. This promo is one of our ways of making life better for our customers,” she said.
Ikenna-Emeka revealed that the promo has produced over 1,500 winners, including three jackpot winners, 20 winners of ₦5 million each, and more than 100 winners of ₦100,000. She added that the company remains committed to rewarding customers transparently.
One of the jackpot winners, Femi Yusuf, who won ₦10 million, shared his excitement. “I thought it was one of those promos where nothing comes out of it. My wife was the one who spotted my number during the live draw,” he said. When asked about the delivery of his prize, he replied, “Fast and fast. MTN, no scam.”
The event also featured live calls to new winners, including a woman identified as Motunrayo, who won ₦2 million. She expressed joy over the unexpected win, saying, “I’m so grateful. Thanks so much.”
Debo Agun, Senior Manager, Consumer Segment (Mass Market), explained the mechanics of the promo. He said participation is free and open to MTN subscribers who dial *900# to opt in. Airtime purchases serve as entries—₦100 worth of airtime equals one entry, and customers can win multiple times.
Agun stated that 63 winners are selected daily from Monday to Friday, while Saturdays feature 104 winners, including a ₦10 million jackpot. Other prizes range from ₦25,000 to ₦2 million and are paid into customers’ MoMo wallets. Those without wallets can create one by dialing *671#.
Promo draws are conducted and streamed live on MTN’s Instagram, YouTube, and Facebook channels. Independent partners oversee the process to maintain credibility and fairness.
The promo began on June 23 and runs for 90 days.
Telecom
MENXTT Tech NG Debuts USA-Spec Devices and Redefines IT Retail in Nigeria

MENXTT Technology NG has introduced a fresh lineup of USA-specification smartphones alongside its existing range of laptops, accessories, and software tools in a major move to redefine tech quality and customer satisfaction in Nigeria.
The firm, which operates as a fully online IT service provider, is focused on bridging the gap between businesses and customers by offering seamless tech procurement, deployment, and after-sales support.
According to Anthony Emeka Nwosu, Director of Communication and Customer Retention, the company is committed to restoring consumer trust in tech purchases through guaranteed quality, extended warranties, and structured support.
Nwosu stated that the decision to supply USA-grade devices was borne out of frustration with substandard options in the market and zero accountability.
He said MENXTT was built to be responsive, dependable, and quality-driven, assuring customers that they would not be left alone after purchase.
With services covering laptops, accessories, website development, software deployment, and IT support, MENXTT promises to take technology directly to the client with less stress.
The company, located at 8a Oje Imeviani Street, Julie Estate, Oregun, Ikeja, Lagos, is also noted for its tech-enabled structure that allows users to access solutions from anywhere in Nigeria through its online platform.
Customers can reach MENXTT Technology NG via email: info@menxtt.com.ng or website: menxtt.ng.
Telecom
MTN, MTV Base Launch “Room of Safety” Series to Promote Online Child Safety

Telecoms giant MTN Group has partnered with MTV Base to launch the Room of Safety campaign, a youth-led movement aimed at raising awareness on internet safety and digital wellbeing for children and young people across Africa.
The initiative, a major part of MTN’s Help Children Be Children campaign, seeks to address growing concerns around cyberbullying, grooming, misinformation, and other forms of online harm. Through this collaboration, MTN will leverage MTV Base’s extensive reach across youth audiences to drive impactful change.
Central to the campaign is the premiere of a 10-part short-form docu-series titled Room of Safety, which kicks off on July 20, 2025, at 16:00 on MTV Base (DStv channel 322). Episodes will also stream on MTV Base South’s digital platforms including Instagram, YouTube, and TikTok.
Each episode will feature real-life stories, expert interviews, and practical resources to help young viewers identify digital threats and take proactive steps. The series also encourages youth to speak up about negative experiences online and shows them how to report abuse.
A statement from MTN Group emphasized the importance of equipping young Africans with the knowledge and confidence to navigate digital spaces safely, adding that the campaign aims to normalize conversations around digital ethics and mental health within families, schools and peer groups.
The launch is backed by social media engagement and outreach activities targeted at schools, creators, and community organizations across multiple African countries.
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