Research Indicates Buyers Prefer Salesforce with IT & Business Expertise

The International Data Corporation (IDC) has released a new IDC MarketScape report profiling and positioning the leading vendors participating in the worldwide Salesforce implementation services market.

The research found that buyers believe in order for vendors in the Salesforce implementation ecosystem to be successful, they must possess a combination of IT and business expertise.

The IDC MarketScape: Worldwide Salesforce.com Implementation Ecosystem 2015 Vendor Assessment (IDC #255142) report evaluates the following 12 vendors – Accenture, Appirio, Bluewolf, Capgemini, Cloud Sherpas, Deloitte, HCL, IBM, PwC, TCS, Tech Mahindra and Wipro.

This IDC MarketScape methodology placed Accenture, Appirio, Bluewolf, Deloitte and PwC in the "Leaders" category.

"As Salesforce keeps adding new solutions to its portfolio, the implementation of Salesforce-based cloud solutions is becoming ever more complex. This coupled with the top buyer priority of being able to achieve desired business outcomes indicates that the successful services vendors in the Salesforce implementation ecosystem must possess solid industry/business process knowledge along with wide-ranging technical expertise," said Ali Zaidi, senior research analyst, IT Consulting and Systems Integration Business Strategies at IDC.

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of IT, telecommunications, or industry-specific suppliers in a given market.

The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market.

IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT, telecommunications, or industry-specific vendors can be meaningfully compared.

The framework also provides technology buyers with a transparent foundation to allow companies to independently compare the strengths and weaknesses of current and prospective vendors.